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Customer Service, Documentation, Features, Ease of Use, and Price. The price for the API integration caught our eye, to which we signed up for a trial run and were immediately introduced to an account representative who helped us through a few looming questions with ease. Overall the documentation left little to question and the ease of integration allowed us to be up and running within three (3) business days replacing an existing e-sign service with BoldSign. We push approximately 900 documents a month through their service via the API. We couldn't be more pleased. Review collected by and hosted on G2.com.
BoldSign leaves little to dislike. If I had to be nit picky, it would have to be the lack of visibility to see the API logs from my account owner login.... BUT, we expressed that issue to the BoldSign team and we found a workaround. To our amazement, the team released a new feature allowing Admin users to see API logs created under another user account. In short, they listened, found value in the suggestion, and immediately put it in a release. Well played. Review collected by and hosted on G2.com.
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