--- title: Bigin by Zoho CRM Reviews meta\_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 874 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 874 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bigin by Zoho CRM but has limited features. Are you part of the Bigin by Zoho CRM team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Bigin by Zoho CRM Community](https://www.g2.com/products/bigin-by-zoho-crm/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Zoho Corporation Show More ## Pricing Pricing provided by Bigin by Zoho CRM. ### Free Edition $0.00 ### Express Edition $7.00 [ View More Pricing Information ](https://www.g2.com/products/bigin-by-zoho-crm/pricing) ## Top-Rated Alternatives [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ ![Pipedrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pipedrive") Pipedrive 4.3/5(3,106) ](https://www.g2.com/products/pipedrive/reviews) [ View All Alternatives ](https://www.g2.com/products/bigin-by-zoho-crm/competitors/alternatives) ## User Insights Average based on 874 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## Bigin by Zoho CRM Integrations (40) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Callyzer ](https://www.g2.com/products/callyzer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ 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Avatar Image") Hostinger ](https://www.g2.com/products/hostinger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kit ](https://www.g2.com/products/convertkit-kit/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linked Helper ](https://www.g2.com/products/linked-helper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lusha ](https://www.g2.com/products/lusha/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta ](https://www.g2.com/products/meta-ai-meta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta Audience Network ](https://www.g2.com/products/meta-audience-network/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel 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ZH Zaher H. Tech Operations Manager Small-Business (50 or fewer emp.) 12/25/2025 "The best lightweight CRM for small businesses wanting to move away from spreadsheets and launch fast" 5/5 What do you like best about Bigin by Zoho CRM? We have been using Zoho Bigin to streamline our operations, and honestly, it has been a breath of fresh air. The interface is incredibly clean and user-friendly; unlike bulky enterprise CRMs, Bigin doesn't require a steep learning curve. My team was able to pick it up in a single afternoon. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? 1. Customization limits: There are some limits on customization that can be slightly frustrating. For example, you are limited to a certain number of custom fields per module, you can't add sections to group the data points, you can't customize the data view (rearrange the fields in the layout), you can't create multiple layouts under modules, etc. 2. The native webforms are a bit too basic for my liking. They lack conditional logic (e.g., showing or hiding questions based on a previous answer) and do not have built-in translation features for multi-language support. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Before Bigin, our data was scattered across spreadsheets, emails, and sticky notes. Bigin solved this by giving us a centralized "360-degree view" of our business. Now, when I open a contact, I see everything in one place: emails, files, past tasks, notes, and related records. The standout feature for us is the "Pipelines." We don't just use it for sales; we’ve set up different pipelines for various business functions (like customer onboarding and order tracking), which keeps everything organized in distinct stages. The mobile app is also seamless—it’s fully functional and mirrors the web version perfectly, allowing us to manage deals while on the move without any friction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shubhodeep f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubhodeep f.") SF Shubhodeep f. CEO Small-Business (50 or fewer emp.) 7/19/2026 "Great CRM for Managing Teams and Customers at Scale" 5/5 What do you like best about Bigin by Zoho CRM? This is a great CRM for managing a large number of team members and customers at scale. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? If the user experience is something which can be worked upon little bit Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? This is a great CRM for managing a large number of team members and customers at scale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joel T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel T.") JT Joel T. president Small-Business (50 or fewer emp.) 8/2/2026 "Simple to Use and Implement, with Phenomenal Support" 5/5 What do you like best about Bigin by Zoho CRM? Simple to use, implement and support is phenomenal!! Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? Could be limited as company scales. But really good for now. Could use more integrations. Claude connections. Performs well. Pricing ok. AI tools are growing Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Limited need for system tweaking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 4/12/2024 "Trialling Begin Premier" 4.5/5 What do you like best about Bigin by Zoho CRM? I am revisiting Bigin after trying it out several years ago. What attracts me is the built-in telephony and the workflows, all available at a very attractive price. I am comparing Bigin (again) vs a sales CRM like close.com (which is very expensive: $100/month/user). I will only be managing 200–300 business clients. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Campaigns. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Outbound sales and marketing campaign, conversion to customers inside CRM, onboarding Review collected by and hosted on G2.com. Show More 6/29/2026 Current UserValidated ReviewerSource: Organic ![Infracaresystems .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Infracaresystems .") I Infracaresystems . admin Small-Business (50 or fewer emp.) 8/2/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Simple, Small-Business-Friendly CRM" 5/5 What do you like best about Bigin by Zoho CRM? It’s simple and not as complex as other CRM options for small businesses. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? The UI feels bloated; it could have been more compact. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Payment follow-ups from customers are handled properly, and the follow-up data will not be misplaced. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 6/2/2026 "Visual, Intuitive Pipeline Management That Keeps Sales Organized" 4/5 What do you like best about Bigin by Zoho CRM? The pipeline management is highly visual and intuitive. It’s lightweight, quick to deploy, and simple enough that the team genuinely wants to use it every day. Overall, it helps keep our entire sales process disciplined, consistent, and well organized. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? Bigin is purposefully lightweight, which is its main selling point, but it also means it lacks some of the advanced workflow automations and complex custom module building found in full-suite enterprise CRMs. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? The visual pipeline helps us structure our sales process perfectly, ensuring our team focuses on qualifying prospects and building relationships step-by-step rather than rushing the sale. It keeps our daily operations organized and disciplined. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![mechsunsolar .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mechsunsolar .") M mechsunsolar . Sales Head Small-Business (50 or fewer emp.) 7/22/2026 "Easy to Use and Great for Lead Follow-Ups" 5/5 What do you like best about Bigin by Zoho CRM? It's easy to use and very useful always help me to followup leads properly Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? user interface is not very good according to me it should be simpler Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? I was unable to follow up my leads but this system is helping me a lot Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher K.") CK Christopher K. Sales Account Manager Small-Business (50 or fewer emp.) 6/30/2026 "Lightweight, Highly Customizable Zoho Suite — Ideal Salesforce Alternative for SMBs" 5/5 What do you like best about Bigin by Zoho CRM? Lightweight yet highly customizable, it suits small- and medium-sized companies. The whole Zoho Suite is a good alternative to Microsoft and other big-tech providers. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? Doesent fit to products or services with a lot of custom information who need to be reported/analyzed Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? good overview and very intuitive. It is easy to work with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Priyank M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank M.") PM Priyank M. Administrator Small-Business (50 or fewer emp.) 7/16/2026 "Super Easy Setup with Excellent API Connectivity" 5/5 What do you like best about Bigin by Zoho CRM? API Connectivity is very good! Super easy to set it up! Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? There are very few custom fields that you can create in free trial. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Its helping my business get track all my leads in one place and my team is effectively working on leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 3/17/2026 "Radical Simplicity with an Intuitive Timeline, Built-In Telephony, and Email Sync" 5/5 What do you like best about Bigin by Zoho CRM? Radical simplicity. I love that I didn't need a consultant to set this up. The built-in telephony and email sync mean I don't have to jump between five different tabs to talk to one customer. It keeps everything in one 'timeline' view which is very intuitive. Review collected by and hosted on G2.com. What do you dislike about Bigin by Zoho CRM? The search function can be a bit finicky if you don't have the exact spelling of a contact, and I wish there were more custom fields available on the entry-level tier. Review collected by and hosted on G2.com. What problems is Bigin by Zoho CRM solving and how is that benefiting you? Lead leakage. Before Bigin, follow-ups were falling through the cracks. Now, the automated reminders ensure I never miss a 'dead' deal that just needs a nudge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Bigin by Zoho CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/discussions/new) GU Guest User • Last activity almost 2 years ago Does Bigin integrate with Zoho CRM? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) GU Guest User • Last activity almost 2 years ago What is Zoho Bigin? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-zoho-bigin) [ View all Discussions ](https://www.g2.com/products/bigin-by-zoho-crm/discuss) ## Pricing Options Pricing provided by Bigin by Zoho CRM. ### Free Edition $0.00 ### Express Edition $7.00 ### Premier Edition $12.00 [ View More Pricing Information ](https://www.g2.com/products/bigin-by-zoho-crm/pricing) Bigin by Zoho CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive 4.3/5(3,106) [ Compare Now ](https://www.g2.com/compare/bigin-by-zoho-crm-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/bigin-by-zoho-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ae6f6333a603f01784274fb154d92dfb/monday-com.png "Product Avatar Image") monday AI Work Platform 4.7/5(17,131) [ Compare Now ](https://www.g2.com/compare/bigin-by-zoho-crm-vs-monday-com) ##### ##### Bigin by Zoho CRM Features Platform Customization Workflow Capability User, Role, and Access Management Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal [ View More Features ](https://www.g2.com/products/bigin-by-zoho-crm/features) ##### Categories on G2 [Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics) [Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Oracle Siebel resellers handle complex sales processes and customer management for organisations evaluating enterprise CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-handle-complex-sales-processes-and-customer-management-for-organisations-evaluating-enterprise-crm-deployments)[What decision making software works best for a 51-200 person company that needs to reduce manual overhead without buying something built for a 5,000-person enterprise?](https://www.g2.com/discussions/what-decision-making-software-works-best-for-a-51-200-person-company-that-needs-to-reduce-manual-overhead-without-buying-something-built-for-a-5-000-person-enterprise)[Leading managed file transfer apps for tech companies](https://www.g2.com/discussions/leading-managed-file-transfer-apps-for-tech-companies) [Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms)[Which database comparison platforms have intuitive interfaces for identifying structural differences in MySQL and SQL Server environments?](https://www.g2.com/discussions/which-database-comparison-platforms-have-intuitive-interfaces-for-identifying-structural-differences-in-mysql-and-sql-server-environments)[Pros and Cons Details](https://www.g2.com/products/bigin-by-zoho-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)