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At a Glance
Market Segments
Small-Business (90.1% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$7.00
$24.00 1 Seats Per Month
Bigin by Zoho CRM
Star Rating
(693)4.6 out of 5
Market Segments
Small-Business (90.1% of reviews)
Entry-Level Pricing
$7.00
Browse all 3 pricing plansPipedrive
Star Rating
(2,810)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive's Ease of Use is rated at 8.9, while Bigin by Zoho CRM shines slightly brighter with a score of 9.1. Reviewers mention that Bigin's intuitive interface makes it easier for new users to navigate and utilize its features effectively.
- Reviewers mention that Pipedrive's Quality of Support is rated at 8.4, which is commendable, but Bigin by Zoho CRM edges ahead with a score of 8.5. Users on G2 appreciate Bigin's responsive customer service and helpful resources, making it a reliable choice for support.
- Users say that Pipedrive excels in Opportunity & Pipeline Management with a score of 8.8, which is on par with Bigin's 8.7. However, reviewers mention that Pipedrive's visual pipeline management tools are particularly praised for their clarity and effectiveness in tracking sales progress.
- G2 users highlight that Bigin by Zoho CRM offers superior Email Marketing capabilities with a score of 8.0 compared to Pipedrive's 7.5. Reviewers mention that Bigin's email automation features and templates are user-friendly and effective for small businesses.
- Users report that Pipedrive's Customization options are robust, scoring 8.2, but Bigin by Zoho CRM matches this with an equal score. However, reviewers mention that Bigin's customization features are particularly beneficial for tailoring workflows to specific business needs.
- Reviewers mention that Pipedrive's Performance and Reliability score of 8.7 is impressive, but Bigin by Zoho CRM surpasses it with a score of 8.8. Users on G2 appreciate Bigin's consistent uptime and fast loading times, which enhance overall user experience.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Bigin by Zoho CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.6
623
8.5
2,480
Ease of Use
9.1
640
8.9
2,516
Ease of Setup
8.8
532
8.7
1,536
Ease of Admin
8.8
404
8.6
993
Quality of Support
8.5
564
8.4
2,121
Has the product been a good partner in doing business?
8.6
381
8.7
961
Product Direction (% positive)
9.3
618
8.8
2,444
Features by Category
Sales Force Automation
8.7
440
8.5
1997
|
Verified
Feature Not Available
Feature Not Available
8.8
447
8.8
2034
|
Verified
8.6
440
8.6
2045
|
Verified
Feature Not Available
7.7
1606
|
Verified
8.2
405
8.3
1097
|
Verified
8.2
402
7.7
1607
|
Verified
7.9
363
7.7
1562
Feature Not Available
7.8
1664
Marketing Automation
8.0
390
7.5
1494
|
Verified
7.9
383
7.5
1480
|
Verified
8.5
411
8.5
1816
|
Verified
7.6
372
7.5
1443
|
Verified
Customer Support
8.0
383
7.9
1002
7.9
381
7.8
983
8.0
373
8.0
1013
7.6
372
7.5
1471
8.0
361
7.7
956
Reporting & Analytics
8.2
347
8.0
1850
|
Verified
8.4
380
8.3
1938
|
Verified
7.9
328
7.9
1713
|
Verified
Mobile & Social
7.6
339
7.6
1419
|
Verified
7.4
342
7.4
1373
|
Verified
8.2
342
7.9
1580
|
Verified
Platform
8.2
391
8.2
1331
|
Verified
8.4
397
8.3
1313
8.6
396
8.4
1350
|
Verified
8.0
364
8.2
1165
|
Verified
Feature Not Available
7.3
1057
|
Verified
8.0
315
7.8
1166
8.9
379
8.7
1315
|
Verified
Feature Not Available
7.8
1121
Integration
8.4
340
8.1
1222
|
Verified
7.9
329
8.0
1155
|
Verified
7.9
313
7.9
1088
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - CRM
7.4
67
7.3
165
7.6
66
7.6
166
7.7
67
7.5
164
7.4
66
7.3
165
7.1
67
7.3
164
7.6
67
7.3
166
7.6
68
7.6
166
Email Marketing
Not enough data
8.2
208
Not enough data
8.2
209
Not enough data
7.8
204
Not enough data
8.2
207
Not enough data
8.3
209
Not enough data
8.1
205
Not enough data
7.9
203
Not enough data
8.2
202
Not enough data
7.5
196
Reporting & Analytics
Not enough data
7.5
191
Not enough data
8.1
203
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
23
Not enough data
6.8
23
Not enough data
7.3
23
Not enough data
7.6
23
Not enough data
7.5
23
Integration
Not enough data
8.2
224
Not enough data
7.8
221
Not enough data
7.9
218
Not enough data
8.2
218
Not enough data
7.2
212
Not enough data
7.3
209
Integrated Workflows
8.5
163
Not enough data
8.3
168
Not enough data
7.7
148
Not enough data
8.0
140
Not enough data
8.6
158
Not enough data
8.2
169
Not enough data
8.4
154
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.0
136
Not enough data
AI and Automation
8.1
146
Not enough data
7.8
142
Not enough data
7.3
139
Not enough data
7.4
142
Not enough data
6.8
139
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Customization
Not enough data
8.3
75
Not enough data
7.8
71
Not enough data
7.4
70
Not enough data
7.8
75
Additional Functionality
Not enough data
8.2
73
Not enough data
6.7
69
Not enough data
7.9
77
Not enough data
6.9
70
Not enough data
7.6
72
Agentic AI - Sales Performance Management
8.3
11
7.2
63
8.3
10
7.3
62
8.8
11
7.5
62
Incentives
7.6
89
6.9
389
8.0
95
7.4
397
7.0
91
Feature Not Available
7.7
91
7.1
392
Personalization
8.3
97
7.7
410
8.1
95
7.9
403
8.5
99
8.2
421
8.2
93
8.0
407
Administrative
8.3
93
7.8
403
8.1
91
7.7
397
Feature Not Available
7.5
384
Agentic AI - Email Tracking
7.1
13
7.8
55
7.3
13
7.8
55
6.9
13
7.7
54
7.1
13
7.5
53
7.3
13
7.7
54
7.2
13
7.8
54
7.2
12
8.1
53
Analytics
8.0
95
8.0
252
Feature Not Available
8.1
254
Feature Not Available
8.1
246
Customizations
8.3
100
8.2
264
7.9
94
8.3
253
8.3
99
8.3
265
8.0
92
7.9
254
8.1
92
8.3
255
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - Sales Analytics
8.2
11
7.4
55
8.3
11
7.5
55
8.5
11
7.4
55
7.9
11
7.3
55
8.0
11
7.3
54
Data Sourcing
7.8
120
7.8
422
8.3
119
8.0
426
8.3
113
7.9
423
8.3
114
8.3
430
8.2
115
8.0
416
Predictive Analytics
7.7
122
7.7
418
7.7
121
7.8
420
7.3
117
7.3
403
7.8
125
7.7
411
Sales Management
8.8
130
8.6
436
7.6
123
7.6
408
8.0
122
8.3
417
8.3
128
8.7
435
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Pipedrive are categorized as Email Tracking, CRM, Sales Analytics, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement and Outbound Call Tracking
Pipedrive is categorized as Email Marketing and Online Form Builder
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Marketing and Advertising
10.5%
Computer Software
5.5%
Consulting
4.8%
Education Management
4.8%
Other
63.1%
Computer Software
10.8%
Marketing and Advertising
10.1%
Information Technology and Services
10.1%
Financial Services
4.3%
Real Estate
3.4%
Other
61.4%
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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