Benefitfocus Reviews & Product Details

They will actually talk to you around OE, but during and after, don't expect any cases to be answered or any communication whatsoever. Review collected by and hosted on G2.com.

Very disappointed in the support and program capability from Benefitfocus. We have been a customer for 5+ years and trying to get support from them is horrible. You will have a different account manager every couple of months who knows nothing about the previous problems, and isn't willing to figure them out. Nothing is seamless and there are many glitches. This system will leave you very disappointed unless you have no intentions of looking for support when the functions don't work. I would steer clear of them for sure. Review collected by and hosted on G2.com.

The representative does their best to help your team and try hard to get an answer. Review collected by and hosted on G2.com.

Although representatives work hard to find answers their team around them takes a month to complete a project. Review collected by and hosted on G2.com.

Nothing - they are horrible to work with. First you talk to an AI that can't even answer questions and sends you to another AI, then finally to someone who is polite but can't do anything and doesn't understand what they are doing. Review collected by and hosted on G2.com.

They could not answer one question. They show I have and paid for insurance but BCBS has no record of the coverage. Benefit Focus keeps sending me back to the insurance company but they keep saying I have no coverage. I don't think BenefitFocus knows what insurance is and that it has to be paid for. I need to pick up diabetic supplies and will pay out of pocket $$$$ as they can't help. They keep telling me to call the insurance company. Review collected by and hosted on G2.com.

Working with our relationship manager and helping us stay on par with Open Enrollment. The system is very user friendly for admins and for employees. Very happy with what we have seen over the past few years. Review collected by and hosted on G2.com.

Just getting new to this process so it makes it difficult to say what I dislike. The help and support and the ease of use of the system is great for admins and employees. Review collected by and hosted on G2.com.

System electronic enrollment and record keeping enables offering of multiple plan options; direct reporting to carriers; electronic input from payroll. Ease of employee access and navigation; employees readily understood logic behind functionality in the system; tools enabling employees' comparison of plans to make an educated election of coverage on an individual basis. Benefitfocus very well-prepared to test configuration of system before moving to production. Implementation managed very well. Data and reporting tools in system support our internal billing as well as payment to carriers for elected coverage; analysis of benefits usage. Client community forum for vetting suggested updates and enhancements supports responsiveness to customer needs. Review collected by and hosted on G2.com.

Sometimes technical support is not knowledgeable of our plan designs. Review collected by and hosted on G2.com.

I attended the One Place Local event in Arizona in May and was also lucky enough to attend the One Place Local event in Charleston. Not only was the material different, which I was extremely excited about, but at the One Place Local events you will always have different conversations amongst your peers. It's always a great opportunity for networking! It's very apparent that Benefitfocus cares about their clients! There is a dedicated Benefitfocus team-member who takes down notes on hot topics, areas of concerns, etc. We even had a break out session where our opinions could impact the next annual One Place event in 2019. Review collected by and hosted on G2.com.

I am never disappointed when leaving events held by Benefitfocus. They are always beneficial! Review collected by and hosted on G2.com.

Having a strong team working beside me in Benefits administration for our employees and their dependents. Review collected by and hosted on G2.com.

There is nothing that I dislike about Marketplace, Service Center, ACA, COBRA or CDH. Review collected by and hosted on G2.com.

The reports are great. It's very easy to extract data and the team is willing to help with custom reports. The enrollment was very easy-for newly eligible and open enrollments. The HSA tracking is fantastic-so flexible. Review collected by and hosted on G2.com.

Trying to get historical data could be difficult and the audit trails were not great. Review collected by and hosted on G2.com.

I generally enjoy the opportunity to collaborate with the developers and thought leaders that create the product I am purchasing and using. By showing an interest in how their customers utilize their product, they are showing a willingness to adapt and have a vision for the future. Review collected by and hosted on G2.com.

The development process is often a few steps behind competitors. In some cases, I believe that BF is a tad too "internally focused" and often does not raise their head up to see what competitors in their market are doing. Given that we live in an arms-race for new features and deliverables, not keeping up with the Joneses can negatively affect customers who also are in a competitive marketplace. Review collected by and hosted on G2.com.

Their Commitment, Website for Employee's Review collected by and hosted on G2.com.

Cases take too long to be solved & you should be able to fix it ourselves all we need is the information on how. Also the Website needs more information on how to set it up. Review collected by and hosted on G2.com.