# Benefitfocus Reviews **Vendor:** Benefitfocus **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 4.2/5.0 **Total Reviews:** 30 ## About Benefitfocus A holistic benefits administration solution designed to help your employees achieve better health and financial outcomes while also helping your organization reduce costs and administrative burden. \*Fully Outsourced Benefits Administration Offload time-consuming processes and focus on more strategic work. • Eligibility and enrollment • Employee communications • Reporting • ACA compliance (stand-alone solution available) • COBRA administration • Billing and payroll services • Consumer accounts • Voluntary benefits • And more! \*Engaging Employee Experience Help employees choose and use their benefits with ease and confidence. • Personalized benefits hub • Top-rated mobile app • Data-driven decision support (stand-alone solution available) • Year-round engagement tools • Integrated care navigation • Employee service center \*Powerful Data Insights Measure program effectiveness, identify opportunities, and drive positive change. • Health data analytics platform (stand-alone solution available) • Claims audit and recovery services (included with analytics platform) ## Benefitfocus Reviews ### 1. Worst support EVER! Stay away if you wan't help after you sign up. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Benefitfocus?** They will actually talk to you around OE, but during and after, don't expect any cases to be answered or any communication whatsoever. **What do you dislike about Benefitfocus?** Very disappointed in the support and program capability from Benefitfocus. We have been a customer for 5+ years and trying to get support from them is horrible. You will have a different account manager every couple of months who knows nothing about the previous problems, and isn't willing to figure them out. Nothing is seamless and there are many glitches. This system will leave you very disappointed unless you have no intentions of looking for support when the functions don't work. I would steer clear of them for sure. **What problems is Benefitfocus solving and how is that benefiting you?** NONE. Thats our problem with them; they don't solve anything and don't answer in months - if ever. ### 2. HORRIBLE SYSTEM. If you are choosing benefitfocus for a large system I dont think it would work well **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Benefitfocus?** The representative does their best to help your team and try hard to get an answer. **What do you dislike about Benefitfocus?** Although representatives work hard to find answers their team around them takes a month to complete a project. **What problems is Benefitfocus solving and how is that benefiting you?** Benefitfocus runs the enrollment for our employees and its a helpful easy to use system. ### 3. Benefit focus ain't Focussed. They are extreemly poor in what they do. **Rating:** 0.0/5.0 stars **Reviewed by:** Eric M. | CEO, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Benefitfocus?** Nothing - that are horrible to work with. First you talk to an AI that cant even anser question and sends you to another AI then finally so someone that is polite and cant do anything and does not understand what they are doing **What do you dislike about Benefitfocus?** They could not answer one question. They show I have and paid for insurance but BCBS has no record of the coverage. Benefit Focus keeps sending me back to the insurance company but they keep saying I have no coverage. I don't think BenefitFocus knows what insurance is and that it has to be paid for. I need to pick up diabetic supplies will pay out of pocket $$$$ as they can't help. The keep telling me to call the insurance company. **What problems is Benefitfocus solving and how is that benefiting you?** I need insurance company policy number. It is not being worked out as this is too difficult for their staff. ### 4. Benefitfocus is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | Total Rewards, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Benefitfocus?** Working with our relationship manager and helping us stay on par with Open Enrollment. The system is very user friendly for admins and for employees. Very happy with what we have seen over the past few years. **What do you dislike about Benefitfocus?** Just getting new to this process so it makes it difficult to say what I dislike. The help and support and the ease of use of the system is great for admins and employees. **Recommendations to others considering Benefitfocus:** N/A **What problems is Benefitfocus solving and how is that benefiting you?** Having an open platform that helps with communication and ease of use to get our employees signed up for benefits and other changes. Helping employees with the burden of open enrollment and enrolling in benefits for the first time makes is so much smoother and the ease of use with the application (App) is great. ### 5. Robust system accommodates our needs for benefits enrollment and recordkeeping. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen V. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Benefitfocus?** System electronic enrollment and record keeping enables offering of multiple plan options; direct reporting to carriers; electronic input from payroll. Ease of employee access and navigation; employees readily understood logic behind functionality in the system; tools enabling employees' comparison of plans to make an educated election of coverage on an individual basis. Benefitfocus very well-prepared to test configuration of system before moving to production. Implementation managed very well. Data and reporting tools in system support our internal billing as well as payment to carriers for elected coverage; analysis of benefits usage. Client community forum for vetting suggested updates and enhancements supports responsiveness to customer needs. **What do you dislike about Benefitfocus?** Sometimes technical support is not knowledgeable of our plan designs. **Recommendations to others considering Benefitfocus:** Take advantage of all support and tools available to enhance use of the software. **What problems is Benefitfocus solving and how is that benefiting you?** Able to offer affordable options for coverage and provide more choices for employees. Reduced paper use and moved employee benefits enrollment to an electronic, web-based process that is more secure, more accurate, more accessible, and more sustainable. Enabled us to provide more consistent information to employees about benefits, and provided tools employees may use to obtain answers to questions without requiring staff support. Enabled us to provide employees direct links to carriers, improving service. Able to eliminate third-party billing for internal billing by taking advantage of the reporting features of the software. System supports analysis of plan use that improves our ability to make informed decisions about plan design. ### 6. One Place Local event **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Benefitfocus?** I attended the One Place Local event in Arizona in May and was also lucky enough to attend the One Place Local event in Charleston. Not only was the material different, which I was extremely excited about, but at the One Place Local events you will always have different conversations amongst your peers. It's always a great opportunity for networking! It's very apparent that Benefitfocus cares about their clients! There is a dedicated Benefitfocus team-member who takes down notes on hot topics, areas of concerns, etc. We even had a break out session where our opinions could impact the next annual One Place event in 2019. **What do you dislike about Benefitfocus?** I am never disappointed when leaving events held by Benefitfocus. They are always beneficial! **What problems is Benefitfocus solving and how is that benefiting you?** There are so many! Where should I begin? Benefitfocus is our hub for all things benefits. We have even coined the name 'Benefits Billboard' to help employees better relate with the communication portal. Benefitfocus has helped us streamline the benefit enrollment process. We no longer have to manually enter in benefit deductions into our payroll system as we have a very clean dependable payroll changes file that we audit every week. Benefitfocus houses all of our employee enrollment history, it leaves any questions out of the picture. I could go on and on - Benefitfocus is amazing! ### 7. Benefits Generalist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Benefitfocus?** Having a strong team working beside me in Benefits administration for our employees and their dependents. **What do you dislike about Benefitfocus?** There is nothing that I dislike about Marketplace, Service Center, ACA, COBRA or CDH. **Recommendations to others considering Benefitfocus:** Do it! You won't be disappointed **What problems is Benefitfocus solving and how is that benefiting you?** Having a team working beside me as I am basically a one person department for 1100 employees, 200 retirees and their dependents. Marketplace is a very easy platform for our employees to use. ### 8. Excellent Benefit Administration System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Benefitfocus?** The reports are great. It's very easy to extract data and the team is willing to help with custom reports. The enrollment was very easy-for newly eligible and open enrollments. The HSA tracking is fantastic-so flexible. **What do you dislike about Benefitfocus?** Trying to get historical data could be difficult and the audit trails were not great. **Recommendations to others considering Benefitfocus:** Integrates well with payroll systems **What problems is Benefitfocus solving and how is that benefiting you?** Easy enrollment, payroll updates, eligibility files. Our customer support team was always ready to help! ### 9. Responsive, Insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Benefitfocus?** I generally enjoy the opportunity to collaborate with the developers and thought leaders that create the product I am purchasing and using. By showing an interest in how their customers utilize their product, they are showing a willingness to adapt and have a vision for the future. **What do you dislike about Benefitfocus?** The development process is often a few steps behind competitors. In some cases, I believe that BF is a tad too "internally focused" and often does not raise their head up to see what competitors in their market are doing. Given that we live in an arms-race for new features and deliverables, not keeping up with the Joneses can negatively affect customers who also are in a competitive marketplace. **Recommendations to others considering Benefitfocus:** Medical Quality Data Reference Based Pricing Algorithms **What problems is Benefitfocus solving and how is that benefiting you?** Largely problems related to determine actual healthcare cost drivers. We have won several clients and also convinced leadership that certain tactics are not in the best interest of clients using the data. ### 10. Having the Confidence that BF Cares about your company **Rating:** 4.5/5.0 stars **Reviewed by:** Teri D. | Benefits Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Benefitfocus?** Their Commitment, Website for Employee's **What do you dislike about Benefitfocus?** Cases take to long to be solved & you should be able to fix it ourselves all we need is the information on how. Also the Website needs more information on how to set it up. **Recommendations to others considering Benefitfocus:** if you are looking for a company that is Loyal and dedicated to your needs and wants, and listens to your thoughts and complaints and helps you with solutions and go above what most Benefit Company do then BF is the company for you. **What problems is Benefitfocus solving and how is that benefiting you?** some of the deductions are not coming over correctly - like the Post Tax or the end date of the HSA ### 11. Benefitfocus makes benefits enrollment one less thing I have to worry about. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Benefitfocus?** The online portal and especially the Benefitfocus app are so user friendly that as Benefits Manager I rarely hear anything but praise from employees who are enrolling as new hires, processing qualifying life events, or during our annual open enrollment. With cost comparison tools, the ability to build in links, videos, etc. the system really has it all. **What do you dislike about Benefitfocus?** The only downside is that I don't have enough time to implement all of the tremendous features that are available (automated communications, reminders, personalized content, etc.) **Recommendations to others considering Benefitfocus:** Take the time to personalize your portal to fit the culture of your company. **What problems is Benefitfocus solving and how is that benefiting you?** Having limited people resources I need to be able to count on a vendor and their product to be able to reduce the amount of admin work and troubleshooting that I have and Benefit Focus does exactly that. ### 12. BenefitFocus- The Ben Admin of the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony J. | Benefits Supervisor, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Benefitfocus?** When I think of Benefitfocus and how HRis and Ben Admin systems need to evolve with the dynamic needs and requests of employers Benefitfocus is spot on with their innovative technology and customer support systems. Benefitfocus understands that data drives all HR and Benefit decisions and they have made a significant investment in their data and data accuracy. Since Technology is king anymore Benefitfocus offers user-friendly mobile enrollment that is seamless and intuitive. Benefitfocus One Place conference is the gold standard as well. Benefitfocus and their mobile and enrollment solutions helped our Associates migrate over to CDHD Plans and we continue to see the movement YOY. **What do you dislike about Benefitfocus?** The only opportunity I would even mention about Benefitfocus is that initially it took some time for them to find their footing for the Customer Support Managers and support teams. Now Benefitfocus has a gauge on what their customers want in regards to platform and technical support. The great thing about Benefitfocus is that when you speak up, they listen to their clients. **What problems is Benefitfocus solving and how is that benefiting you?** Benefitfocus provides us with data and reporting that make it easy to report real time data to the C-Suite. ### 13. Benefitfocus - An enhanced employee experience **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle R. | Lead Benefit Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Benefitfocus?** The enrollment platform has allowed us to provide our employees with a shopping type experience when participating in a benefit enrollment. The site is intuitive and allows us to provide embedded educational pieces to target critical needs. In addition adding the resources of the BENEFITFOCUS Service Center has allowed us to save time and money by creating an additional segment of benefit staff to assist our employees. **What do you dislike about Benefitfocus?** As we work to fine tune our programs and processes, there can be a bit of a lag as we wait for functionality to be updated to match our timelines. **What problems is Benefitfocus solving and how is that benefiting you?** The main purpose we had when switching platforms to BENEFITFOCUS was to enhance the employee experience. The goal was to make the benefit enrollment experience as simple as possible -- provide resources all in one place while taking out additional complexity that did not need to be there. Benefits can be hard enough for employees to understand without having to add in additional technology complexity. ### 14. New Customer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Benefitfocus?** The marketplace approach to Benefits has been very easy for our Employees to pick up on. **What do you dislike about Benefitfocus?** Compared to our old Benefits system (workday) it seems to be a lot of clicks to get through an enrollment or even to that matter a life change. **Recommendations to others considering Benefitfocus:** If you are looking to combine many admin efforts and processes, while giving your employees an easy to use/marketplace platform, then Benefitfocus should be considered. **What problems is Benefitfocus solving and how is that benefiting you?** Consolidated billing, administrative time with the service center, and full benefit event reviews. ### 15. Benefitfocus - An innovative and collaborative partner **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy F. | Sr Benefits Manager , Retail, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2017 **What do you like best about Benefitfocus?** Communications Portal and Core Analytics are my favorites! I also think the enrollment experience is very engaging and love how customizable it is. **What do you dislike about Benefitfocus?** Nothing - everything is going very well! Our customer success manager is always available to us, actively championing us to ensure our voice is heard. The collaborative nature of everyone at Benefitfocus enables us to speak freely about what our needs are. They partner on solutions versus just sending you an outrageous bill. **Recommendations to others considering Benefitfocus:** Be open about your expectations; have weekly meetings with your Customer Success Manager; submit Ideas to the Ideas Community whenever you have them (they act on these!). **What problems is Benefitfocus solving and how is that benefiting you?** We were looking for a benefits self-service product where we could streamline all communications around benefit offerings and more, not only to educate our population of the offerings, but encourage our population to understand what plans are right for them. Too many in our nation believe that the best insurance is the one that costs more, yet everyone's needs are different. Through leveraging the Benefitfocus communications portal and core analytics, we are able to provide educational materials and apply an individual's 12-months of claims data to the shopping experience. This builds a realistic picture for our associates, who are able to see total cost of every plan offering based on their own experience. It has helped greatly to move a population that didn't need to be in PPOs to begin to understand the long-term value of HDHPs. ### 16. BenefitFocus is helping us reach our employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | Human Resources Manager, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Benefitfocus?** BenefitFocus is very customer focused. We have had great relationships with everyone that has worked on our account over the past 2 years. Everyone there genuinely wants us to be happy customers and will do whatever necessary to make sure we stay that way! Our employees also love the platform and it has really helped us automate benefit enrollments and deductions. **What do you dislike about Benefitfocus?** I really can't think of anything specific. **What problems is Benefitfocus solving and how is that benefiting you?** We have a diverse employee population that is located throughout the country so it has always been a challenge to reach each employee when it comes to benefits. BenefitFocus has helped tremendously with that! We have also had a lot of employees make changes to their benefits based on their increased knowledge level of our benefits. Several are now enrolled in a high deductible medical plan. It is saving the employee and the company money. ### 17. The Cadillac of Benefits Platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna M. | Sr Manager, Global Benefits, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Benefitfocus?** The platform is very user-friendly and provides a one-stop shop for our employees to find everything they could need relating to benefits. **What do you dislike about Benefitfocus?** If you use data file feeds, development time is extensive. If it breaks once developed, it is also a timely process to get it corrected. Also, some of the integrated file feeds with carriers seem to be incomplete, meaning they don't include every possible field that might be needed on a standard spec. **What problems is Benefitfocus solving and how is that benefiting you?** Benefitfocus has become an extension of our benefits team. We are very lean internally, so having Benefitfocus handle all of our administration, act as our service center to employees and automate our processes has solved the issue of needing additional headcount. They continue to offer added-value products to help streamline processes, like COBRA and FSA/HSA administration. ### 18. Benefitfocus - An Absolute Great Partner With An Absolutely Greater Benefits Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Whitley H. | Associate Director, Human Resources IS, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2017 **What do you like best about Benefitfocus?** Overall, what I loved most is the time and attention that has been devoted towards the success of our business relationship for the past three years! There has been nothing but total consistency with the way things are handled and delivered from the Benefitfocus Support Team to my College, on a daily and weekly basis. And, it appears to only be getting better as technology advancements are made and implemented. Our relationship with Benefitfocus is happy happy! Thank you! **What do you dislike about Benefitfocus?** I absolutely cannot think of anything at this time--all issues are addressed, upon discovery, and resolved in a timely manner. **Recommendations to others considering Benefitfocus:** You will not be disappointed! **What problems is Benefitfocus solving and how is that benefiting you?** Like other business partners have stated, Benefitfocus have provided our benefits eligible employee community with a 21st century product that is delivered on a leading edge technology platform. Accessing your benefits no longer requires a call or visit to the HR Benefits Office, and can now be accessed via several technology options--especially smartphones and other mobile devices 24-7-365. ### 19. BenefitFocus Review **Rating:** 4.5/5.0 stars **Reviewed by:** Janet J. | Director of Trust Operations, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Benefitfocus?** We chose BenefitFocus from its competitors as it appeared to be very user friendly. We were correct in doing so. Earlier this year was our first open enrollment and we had no complaints from our members regarding the system. We were assigned a wonderful Customer Success Manager, Anne that goes above and beyond for us. **What do you dislike about Benefitfocus?** We consist of six school corporations with Benefit Administrators and a Trust Director. It would be nice to be able to have a tier approval process. Even though most of the benefits are the same they are administered differently at times. Our Customer Success Manager, Anne works hard making our site the best she can. **Recommendations to others considering Benefitfocus:** Easy for employees to use. Excellent opportunities for training in understanding and expanding capabilities of the system. Everyone at Benefitfocus is so friendly and helpful. **What problems is Benefitfocus solving and how is that benefiting you?** It has simplified the enrollment process for our members. The easy access to see their benefits, choose their plan when it is convenient for them. They can make life change events, download their documents without taking time from their workday to contact their Benefits Department. ### 20. Great to have benefit access anywhere, anytime for our employees across the country! **Rating:** 2.5/5.0 stars **Reviewed by:** Lyn W. | HR Operations Analyst, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Benefitfocus?** The Benefitfocus system allows different benefits to be set-up with ease for employees - whether full-time, part-time, or always mobile. Having a communication portal to share details and information as well as videos is an asset. **What do you dislike about Benefitfocus?** Vendor feeds are not as easy to set-up as you think and can take a very long time. The HSA set-up for employees and employers is also not user friendly to adjust maximum contribution limits due to a life event during the year. **Recommendations to others considering Benefitfocus:** Be aware that setting up a data file feed to a non-preferred vendor can take years. **What problems is Benefitfocus solving and how is that benefiting you?** A group of our employees who never had access to online benefits information before Benefitfocus can now enroll online, view their information - and especially access it in Spanish. ### 21. Customer service is a 10 plus **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | Insurance Specialist, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Benefitfocus?** Benefitfocus has certainly helped this department of 1 person streamline my OE. With almost 1000 retirees and over 3500 employees OE can be overwhelming with all the choices. The system enables me to have clear plan descriptions and costs for all employees and retirees to make very informed decisions on all of the benefits offered. The customer service representatives we have had over the last several years are very knowledgeable of the products and of my particular system set up. They are always there to help without any notice and are even able to keep me on track with all of my needs before I even know I need them. Even if they are not currently my service represntaive I know I can contact any of them at any time and they are all there to help. **What do you dislike about Benefitfocus?** I really can not think of anything specific I do not like. We have not run into any issues or questions that were not answered very quickly and resolved just as quick. **What problems is Benefitfocus solving and how is that benefiting you?** We had so much paper in our Benefits office. This has certainly cleared a lot of that up for us. Having all of our choices in one spot has made enrollment for new hires much quicker. We do not have to do as much one on one with employees which saves quite a bit of time. ### 22. Everything you need to take your benefits administration to the next level... **Rating:** 5.0/5.0 stars **Reviewed by:** Katie G. | Senior Manager - Benefits & Organizational Wellness, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2017 **What do you like best about Benefitfocus?** Benefitfocus offers innovative solutions that support all aspects of benefits administration. It's a total package that can take your benefits to the next level. **What do you dislike about Benefitfocus?** Only regret is wishing we'd switched sooner! **What problems is Benefitfocus solving and how is that benefiting you?** We needed a platform that offered the ability to connect and engage our employees. In the retail industry one of the biggest challenges is being able to communicate to a broad audience all across the nation. The Benefitfocus Communications Portal gave us the ability to formulate strategic communications to a target audience. We could schedule communications in advance or send at a moments notice. The Communications Portal became THE place to learn anything and everything about our benefits. We had a wide range of decision support tools, videos and content ready at our fingertips. Administration is easy and simple and their teams are supportive and willing to go the extra mile. I'd recommend Benefitfocus to anyone looking to take their benefits administration to the next level. ### 23. BenefitFocus Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sondra H. | Benefits Analyst, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Benefitfocus?** The best part of WKU's partnership with BenefitFocus is our Customer Success Manager, Nina. She goes above and beyond for us time and time again. We know if we can't make something work that we've tried every avenue possible and Nina has made every attempt. She's looking for ways to help us make our platform better and our employee experience user friendly. **What do you dislike about Benefitfocus?** We have a complex benefit structure and there are times that the platform simply can't accommodate our offers. However, Nina, our CSM works hard to make it the best she can. **What problems is Benefitfocus solving and how is that benefiting you?** Our employees have simple access to all of their benefits at any time of day. They can easily make life event changes without contacting HR. ### 24. Benefits Elevated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Benefitfocus?** The enrollment platform and the communication portal. Both are able to be customized and they carry the look and feel of our company. Not just a generic enrollment platform. Very user friendly and makes enrollment easy for the member. **What do you dislike about Benefitfocus?** Nothing specific to Benefitfocus. Its always a learning curve understanding how to make the platform work best for your company's specific needs. **Recommendations to others considering Benefitfocus:** Request training from your account reps Utilize One Place 365 for all problems/questions **What problems is Benefitfocus solving and how is that benefiting you?** We are able to provide a self service option for our employees, and have one source for benefit communications/enrollments. Employees now feel empowered to enroll and make changes in their benefits because its available to them 24/7. ### 25. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra W. | Benefits & Claims Coordinator, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Benefitfocus?** Easy to work with and everything is user friendly regardless of skill level. **What do you dislike about Benefitfocus?** I do not like to use One Place 365 to report issues. I prefer contacting my rep directly. **What problems is Benefitfocus solving and how is that benefiting you?** We are almost completely paperless for benefits. ### 26. Great Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa K. | Director, National Benefits, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Benefitfocus?** Our company evolves quickly and Benefitfocus is our strategic partner in finding solutions that fit our needs. **What do you dislike about Benefitfocus?** EDI team has ups and downs. Currently very strong. **Recommendations to others considering Benefitfocus:** Really partner with your customer success manager. If you can, ask them for best practices to leverage your efforts. **What problems is Benefitfocus solving and how is that benefiting you?** We've gone through plan integration/standardization, payroll consolidation and a complete revamp of our benefits and comm portal. Expanded comm portal services are a huge win with us. ### 27. Benefitfocus has made Benefits Administration a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey S. | Benefits Manager, Music, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2017 **What do you like best about Benefitfocus?** The system's ease of use for employees has been extremely beneficial. From an administrator perspective, the Benefitfocus team is amazing to work with. **What do you dislike about Benefitfocus?** We don't get as much face-to-face time with our customer success managers as we'd like - understandably due to location. **What problems is Benefitfocus solving and how is that benefiting you?** We are able to efficiently keep track of all employee benefits in one place. It's our one stop shop for all things benefits! ### 28. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Benefitfocus?** We have used the system for 3 years now and it's so easy for us as admin and for the user. I love the fact we can drill down in history to view who made the changes. **What do you dislike about Benefitfocus?** To much communication when logging a case, get an e-mail when we log, get an e-mail when they look at it and another when it's completed. **What problems is Benefitfocus solving and how is that benefiting you?** Benefit enrollment is so easy and seamless, we have saved so much time by moving to Benefitfocus. ### 29. I've used Benefitfocus in a previous job for 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2016 **What do you like best about Benefitfocus?** It is very easy to work with the employees at Benefitfocus to set up carrier feeds. They are accessible and knowledgeable about the product. Once implemented the carrier feeds run with very little problems. **What do you dislike about Benefitfocus?** There were a few times when customer support was slow to respond to issues, but those times were rare. **Recommendations to others considering Benefitfocus:** The company I worked for had approximately 1000 employees. I would definitely recommend to a company this size, but don't have experience with > 1000 employees so I'm don't how effective they would be for large employers. **What problems is Benefitfocus solving and how is that benefiting you?** The carrier feeds run well each week allowing us to have up to date benefits information. This creates accurate billing and saves money and time not having to add and delete ### 30. Love them **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Benefitfocus?** very customer service oriented with fast responses **What do you dislike about Benefitfocus?** need to keep up with the pace of innovation **Recommendations to others considering Benefitfocus:** Meet with entire sales/IT teams **What problems is Benefitfocus solving and how is that benefiting you?** na ## Benefitfocus Discussions - [What is Benefitfocus used for?](https://www.g2.com/discussions/what-is-benefitfocus-used-for) - [What does Benefitfocus do?](https://www.g2.com/discussions/what-does-benefitfocus-do) - [Who started benefitfocus?](https://www.g2.com/discussions/who-started-benefitfocus) - [What is it like to work at benefitfocus?](https://www.g2.com/discussions/what-is-it-like-to-work-at-benefitfocus) - [What is benefitfocus?](https://www.g2.com/discussions/what-is-benefitfocus) - [View Benefitfocus pricing details and edition comparison](https://www.g2.com/products/benefitfocus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A17%3A32+-0500&secure%5Bsession_id%5D=dc3ee2f2-479f-452b-880b-a5bb2bb1d170&secure%5Btoken%5D=cf19f6eea4c1cd51adacacc6083eea7c1d99d31b5a09c1fe2b0103f92ca6600b&format=llm_user) ## Benefitfocus Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Benefitfocus Alternatives - [PlanSource](https://www.g2.com/products/plansource/reviews) - 4.0/5.0 (134 reviews) - [bswift](https://www.g2.com/products/bswift/reviews) - 3.8/5.0 (31 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - 4.1/5.0 (1,455 reviews)