--- title: Balto Reviews meta\_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 592 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews & Product Details Visit Website Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. * * * Product Website Balto Seller [Balto](https://www.g2.com/sellers/balto) Discussions [Balto Community](https://www.g2.com/products/balto/discuss) Languages Supported Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek Solution Type All-in-One Overview by Maria Citrowske Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) ## Balto Integrations (25) What do users say about integrations? Verified by Balto [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Communication APIs ](https://www.g2.com/products/8x8-communication-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Close ](https://www.g2.com/products/close/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DialedIn ](https://www.g2.com/products/dialedin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MightyCall ](https://www.g2.com/products/mightycall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma ](https://www.g2.com/products/sangoma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sinch ](https://www.g2.com/products/sinch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TCN ](https://www.g2.com/products/tcn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TLDCRM ](https://www.g2.com/products/tldcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackDrive ](https://www.g2.com/products/trackdrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VICIdial ](https://www.g2.com/products/vicidial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Contact Center ](https://www.g2.com/products/zoom-contact-center/reviews) Show More ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 7/31/2026 "Insightful Trend Tracking, but Playbook Switching Needs Improvement" 3.5/5 What do you like best about Balto? I love the ability to search and track trends within Balto. As we continue to grow, I know there are consistent areas for improvement for our team members and having insight to large sample sizes is far more impactful than bi-weekly call evaluations. The AI's ability to pick up and track these trends are really insightful. Review collected by and hosted on G2.com. What do you dislike about Balto? I think that Balto struggles a bit to switch playbooks itself, which would be really helpful for us as we do not separate sales vs. maintenance calls. This often has the wrong scorecard/playbook attached to certain calls. If this could be fixed, then we I think we would have a higher adaptation rate from the team. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It's allowing us larger sample sizes for calls. It makes me want to get rid of individual call evals entirely and instead focus on verbiage, utilizing Balto as a tool to ensure checklist items are met, and again, focus on trends and patterns. I also like the AI notes at the end of the calls as this is helpful to ensure that our team has an easy way to document reservations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Eric M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric M.") EM Eric M. Customer Service Representative Level 1 Small-Business (50 or fewer emp.) 6/25/2024 "The Pros and Cons of using Balto." 4/5 What do you like best about Balto? The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it. Review collected by and hosted on G2.com. What do you dislike about Balto? If the script or troubleshooting guide does not pop up, you need to look for it manually. There is no option to search them through entering keywords on the app. There also instances that "fillers" from the customer are being picked up as if the user is the one doing those fillers, which sometimes provide incorrect feed back. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It gives the user more effective way to assist the customer's concern through scripts and troubleshooting steps that pops up using audio cues. Because of this, I can efficiently assist the customer without wasting my time looking for resources. Review collected by and hosted on G2.com. Show More 3/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Schantera M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Schantera M.") SM Schantera M. Insurance Broker Small-Business (50 or fewer emp.) 5/11/2026 "Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching" 5/5 What do you like best about Balto? What I liked best about Balto was how it helped me stay confident, compliant, and consistent on every call without sounding robotic. As a licensed insurance advisor, conversations move fast and clients can ask a wide range of questions. Balto helped guide the conversation in real time with prompts, rebuttals, and compliance reminders that made it easier to stay on track while still sounding natural and professional. I also liked that it helped improve objection handling and reduced the mental pressure of trying to remember every script, product detail, and required disclosure during back-to-back calls. It made onboarding and training easier, improved call flow, and helped me focus more on connecting with clients instead of worrying about missing important information. Another big advantage was the real-time coaching. It felt like having support during the call instead of only getting feedback afterward. That helped increase confidence, efficiency, and overall performance. Review collected by and hosted on G2.com. What do you dislike about Balto? One thing I liked least about Balto was that at times the prompts could feel a little too scripted or repetitive, especially during more natural conversations where flexibility and relationship-building matter. In insurance sales, every client interaction is different, so there were moments where I had to balance following the guidance while still keeping the conversation authentic and personalized. There was also a learning curve in the beginning with navigating all of the features and alerts during live calls. Sometimes too many prompts at once could become distracting instead of helpful, particularly on fast-paced calls. I also think the platform could improve by allowing more customization based on an advisor’s personal sales style and experience level. Overall, while Balto was very helpful for structure, compliance, and coaching, there were times when it worked best as a support tool rather than something to rely on word-for-word. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps solve several major challenges that insurance advisors face during live client conversations, especially around compliance, consistency, objection handling, and call efficiency. As a licensed insurance advisor, there is a lot of information that has to be communicated accurately while still building trust and maintaining a natural conversation. Balto helps by providing real-time guidance, required disclosures, and conversation prompts so important details are not missed. It also helps reduce the pressure of trying to memorize scripts, rebuttals, and product information during back-to-back calls. Having real-time coaching available improves confidence, shortens ramp-up time for newer agents, and helps experienced advisors stay sharp and consistent. One of the biggest benefits for me was improved call flow and objection handling. Balto helped keep conversations focused, organized, and compliant while allowing me to respond faster and more confidently to client concerns. Overall, it helped increase efficiency, professionalism, and consistency, which can directly improve client experience and sales performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Owner Mid-Market (51-1000 emp.) 2/25/2026 "Exceptional Implementation Team Got Us Up and Running Fast" 5/5 What do you like best about Balto? The software is great. But the implementation process was exceptional! The team we worked with was knowledgable, efficient, and did a fantastic job of getting us up and running with very limited interruption to the team. Review collected by and hosted on G2.com. What do you dislike about Balto? I think that one thing I would say is an area where they can improve is in the functionality of the software. There are a couple of limitations that I think they are working on that will make this a much better user experience. However, it's already such a good system that I feel bad mentioning these slight improvement opportunities. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? The ability for Balto to comb our calls (~900 per day) and provide actionable feedback is a huge win for us. It would take a team of people full-time hours to pull this level of data. It also keeps our callers on point while in the call and creates a better customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Colten W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colten W.") CW Colten W. Small-Business (50 or fewer emp.) 7/8/2026 "Efficient Script Management with Easy Setup" 5/5 What do you like best about Balto? I like that Balto helps keep our agents on script, which ensures they are saying the right things every time they're on a call with a customer. It makes sure everybody stays on the same topics and says the same things, maintaining consistency. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Balto? I think maybe passing in more fields from our dialer could be improved. Instead of Playbooks being mapped by campaign, I would love it to be mapped by lead source. This way, when different lead sources come in, I could map a different script or playbook to that lead source. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps us keep our agents on script, ensuring they're saying the right things on calls and maintaining consistency across topics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Doralis L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doralis L.") DL Doralis L. Support Specialist Writing and Editing Mid-Market (51-1000 emp.) 4/16/2026 "Effortless Multitasking and Note-Taking Tool!" 5/5 What do you like best about Balto? I use Balto when responding to calls. It helps me by being more effective and creates detailed wrap-up notes to easily copy and paste into other apps like Salesforce. Balto helps me by finding answers to basic questions, greeting customers correctly, and gathering notes while I'm working on other tasks. I like being able to address every detail the customer mentions because Balto listens to the whole conversation. What I like most about Balto is being able to multitask while also not missing any detail of the conversation because Balto takes down notes. I also enjoy how Balto gives me positive feedback and reminds me to sound more 'human'. Balto reminds me to not only address the customer's needs but also react to the customer's feelings. Additionally, the initial setup of Balto was extremely easy. Review collected by and hosted on G2.com. What do you dislike about Balto? When I answered a few Spanish calls, it did not detect that I was pleasant, assertive, or empathetic with my customers. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto to respond to calls more effectively and multitask without missing details. It answers basic questions, gathers notes while I'm busy, and helps me greet customers correctly. The real-time feedback reminds me to sound more human. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. Director of Portfolio Management Mid-Market (51-1000 emp.) 4/10/2026 "Real-Time Analytics with Exceptional Support" 5/5 What do you like best about Balto? I really love the real-time speech analytics tool Balto offers. It provides real-time insights into conversations, ensuring we cover everything necessary on calls to achieve one-call resolution. Balto acts as a real-time procedural safety net for our agents with the playbooks we write, providing greater compliance oversight and control. My team has really appreciated the direct client support model; we meet weekly with the client support management team to discuss results and customize the tool to meet our needs. This close partnership allows us to identify opportunities, strengths, and weaknesses in the software, helping us customize and advance the tool. Additionally, Balto's ability to ensure consistency in the overall caller experience, regardless of which agent is taking the call, is invaluable. This compliance and procedural safety net helps us be comprehensive and consistent in our daily interactions. Review collected by and hosted on G2.com. What do you dislike about Balto? N/A Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto provides a real-time procedural safety net, enhancing compliance oversight and ensuring consistent caller experience across agents. Its speech analytics tool offers real-time insights, helping us achieve one-call resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aliyah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aliyah H.") AH Aliyah H. Contact Center Supervisor Small-Business (50 or fewer emp.) 4/10/2026 "Balto Delivers Actionable Insights and Stronger Agent Coaching" 5/5 What do you like best about Balto? Balto has been helpful for gaining insights, spotting trends, and coaching agents more effectively, which ultimately helps us improve our customer experience. Review collected by and hosted on G2.com. What do you dislike about Balto? Creating a knowledge base inside Balto isn’t very fluid. I was hopeful that all the information I uploaded would feed into the more intricate parts; however, each piece requires its own individual upload. I’d like to see this better synced so it can support stronger integrations and work more smoothly overall. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto is benefiting the team by improving training , agent performance and improving our pricing b closing sales gaps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vaibhav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav C.") VC Vaibhav C. Small-Business (50 or fewer emp.) 2/27/2026 "Time-Saving Automation for Call Notes" 5/5 What do you like best about Balto? I really like using Balto for calls at my office as it records customer interactions and generates interaction notes instantly after the call, which I can easily copy and paste into my electronic ticketing system. It saves me time because I don't have to type anything manually. Balto listens during calls and provides prompts to respond to customers based on their requests, then automatically creates a paragraph for the notes section. The setup was easy, and it's my first time using it, and I like it. Review collected by and hosted on G2.com. What do you dislike about Balto? I don't like that the user interface can't be resized. It occupies about 20% of my screen, and I can't make it smaller. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto for call interactions. It records CX interactions, takes notes automatically, and integrates with my electronic ticketing system. It's fast, generating notes instantly after a call, saving me time from manual documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tony J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony J.") TJ Tony J. operations manager Small-Business (50 or fewer emp.) 4/10/2026 "Excellent Customization with Outstanding Team Support" 5/5 What do you like best about Balto? Having a partner like Balto has been great. The features are very helpful to our team and the implementation process was exceptional. Andrew and the team we work with are knowledgable, efficient, and do a fantastic job of getting us up and running. Review collected by and hosted on G2.com. What do you dislike about Balto? the video monitoring has been an issue.. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? the biggest benefit is the non booked calls that we are able to call back immediately and create new business Review collected by and hosted on G2.com. Show More 4/29/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Balto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Balto ](https://www.g2.com/products/balto/discussions/new) VD Vicky Davis • Last activity over 3 years ago Can we make it capture keywords faster so it can keep up with our screen pops? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) GU Guest User What is Balto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-balto-used-for) [ View all Discussions ](https://www.g2.com/products/balto/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) Balto Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/balto-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software 4.7/5(85) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ##### ##### Balto Features Training Knowledge Base Coaching Materials Feedback Scorecard Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Speech-to-Text [ View More Features ](https://www.g2.com/products/balto/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/balto/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets)[Which grant management platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-grant-management-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/balto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)