--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 591 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 591 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. (48 reviews) - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. (22 reviews) - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. (16 reviews) - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. (20 reviews) - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. (12 reviews) - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. (11 reviews) - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. (9 reviews) - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. Excellent Compliance tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony M. | Medicare Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Balto?** It's voice-activated. That ensures more accurately that the agent is compliant on phone calls. **What do you dislike about Balto?** Honestly, there isn't anything I dislike about it. **Recommendations to others considering Balto:** Use Balto for more accurate call monitoring quality control to avoid human errors. **What problems is Balto solving and how is that benefiting you?** Human error when it comes to quality control of our recorded phone calls. **Official Response from Polina Dvorkin:** > Hi Ebony, We are so thrilled that you were satisfied with our services! Our team thanks you for taking the time to share your experience as it means so much to us. We are always here for you real-time! Team Balto ### 2. Assistance at it's best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Delmar S. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Balto?** What I like best about this application is that it's very easy to use, without it I wouldn't have been able to follow complicated steps that are crucial to company policies. This application is 100% awesome. **What do you dislike about Balto?** What I dislike about this application is that though it's easy to use and all, It tends to give the wrong steps on rear occasions however, I am looking forward to this being corrected. **Recommendations to others considering Balto:** I would recommend this application a it will help to prevent many human error and help the user to always be on the correct path **What problems is Balto solving and how is that benefiting you?** The problem that this application is solving is that it's making life very much easy when someone has to follow a systematic way of doing things as it helps and ensure that you're always on the correct path **Official Response from Polina Dvorkin:** > Hello Delmar, We appreciate you taking the time to let us know about your experience! Our team largely values your review and we are so thrilled that Balto is assisting you through the complicated steps of your job. We will make sure to bring up your concern to our Engineering Team in order to come up with a possible solution. Thank you again for choosing Balto! Team Balto ### 3. Loving my extra friend :) **Rating:** 5.0/5.0 stars **Reviewed by:** Ginille H. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** I love that Balto helps to keep me on track. If I am checking those boxes, I am hitting a ton of great points for my calls! **What do you dislike about Balto?** We have changed our scripts, so some of the Balto points are harder to hit. For example, we dont say s it ok if I pull up your information in *Medicare's system* [MARX]? in our script now. **Recommendations to others considering Balto:** This is an amazing tool to help make sure we are hitting all the topics and points in our sales! **What problems is Balto solving and how is that benefiting you?** I am able to dig deeper into my conversations with my beneficiaries **Official Response from Polina Dvorkin:** > Hello Ginelle, Our team is thrilled to hear your positive reviews about Balto and we largely appreciate you taking the time to share your feedback with us! We are so happy to hear that Balto acts as an extra friend throughout your job. We will make sure to take a closer look at your concern! Thank you again for choosing Balto! Team Balto ### 4. A Dog is a Man's Best Friend. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalyia G. | Medicare Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I've always been a fan of the movie Balto as a child. The dedication and loyalty shown by Balto touched me in many ways. I am excited to be working with a program that allows me to show the same commitment and loyalty to my clients when I speak to them so that we both know I am doing my due diligence on every call. I love that Balto is just there when I need him. It's like having a supervisor with you on the call, so you make sure you cover the correct information with the client. **What do you dislike about Balto?** Sometimes it tells me I'm talking too much, lol...but then again, Balto isn't the only one that has said that to me. **Recommendations to others considering Balto:** Try it. I guarantee it will not disappoint you. It's the kind of companion you can trust! **What problems is Balto solving and how is that benefiting you?** Sometimes it does crash on me, or it simply just won't pull up. But repetition does wonders, and since I have it on every call, I can start to remember some of the things I know I should be saying. **Official Response from Polina Dvorkin:** > Hello Natalyia, Wow, thank you for such a thoughtful and wonderful review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are so proud that you are able to call Balto a best friend at work! Team Balto ### 5. BALTO creates an interactive call flow that can be adjusted to fit your unique selling style **Rating:** 5.0/5.0 stars **Reviewed by:** Hiedi P. | Sales Manager HPOne, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Balto?** BALTO creates an interactive call flow that adjusts to fit an agent's unique selling style. The interactive programming allows for natural ebbs and flows of a real conversation while helping agents navigate alternate suggestions for difficult conversations. BALTO team support analysts go above and beyond to make the process of rolling out new programing to your end users. They are always willing to help brainstorm ways to make the program fit your specific company needs. **What do you dislike about Balto?** BALTO Cloud reporting is a fantastic tool to monitor agent progress. Additional phrasing options after the Win statement to allow for call flows that require other closing procedures. I would also like an easier way to pull reports from BALTO Cloud for Decklist and post-call reporting. **What problems is Balto solving and how is that benefiting you?** BALTO allows agents to have an adjustable call flow that guides a higher outcome for success. BALTO Cloud reporting helps Supervisors and managers to visualize better the areas that need improvement ### 6. Balto Is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Sales Development Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Balto?** Very informative and gave great tips along the way through calls **What do you dislike about Balto?** nothing at all it did it's job very well **Recommendations to others considering Balto:** Simply pay attention and it will let you glide through your cdals **What problems is Balto solving and how is that benefiting you?** looking through redirects, Balto saves a whole lot of time **Official Response from Polina Dvorkin:** > Hello Lisa, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that you are finding Balto to be informative. We intend on surpassing your expectations even further in the future! Team Balto ### 7. Balto - best dog **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela S. | Producer, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Balto?** I like the bullet points to remind me to hit the highlights and I also like the cheers and balloons when I submit an application **What do you dislike about Balto?** No banner or notice when contents is added or changed to the back page **What problems is Balto solving and how is that benefiting you?** Ive realized it helps me inventory what talking points Ive hit during my sales process **Official Response from Polina Dvorkin:** > Hello Pamela, Thank you for taking the time to share your feedback about Balto! Our team is very grateful for your positive review and we will make sure that Balto keeps surpassing your expectations in the future. We will make sure to refer your suggestion about the new content notification over to our Engineering Team! Team Balto ### 8. Balto is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Balto?** I like that it keeps our agents inline using our script and it helps them use the rebuttals. **What do you dislike about Balto?** Nothing really but having other languages would be ideal,I know they ate implementing Spanish soon. **What problems is Balto solving and how is that benefiting you?** Adding additional scripts our call center uses. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto is helping your agents on track during the calls and assists them with rebuttals. We intend on surpassing your expectations even further in the future! Team Balto ### 9. Happy With Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan T. | M, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Balto?** I like that it is interactive. Balto listens to you as you spak and helps guide you through tough converstaions with topic changers. **What do you dislike about Balto?** I wouldn't say I like that it doesn't flow with the scripts. **Recommendations to others considering Balto:** NA **What problems is Balto solving and how is that benefiting you?** I am able to get to my clinet needs using balto and gear the call toward the sales outcome. **Official Response from Polina Dvorkin:** > Hello Morgan, Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review. We are so happy to hear that Balto is making it easier for your calls to end with sales outcomes. We appreciate you taking the time to let us know about your experience! Team Balto ### 10. Balto kept me on track, in case I was derailed by the prospects questions **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Balto?** I liked the way Balto kept track of the questions that the member asked, and gave me good replies **What do you dislike about Balto?** Balto sometimes mixed up the words that were said **Recommendations to others considering Balto:** Balto will do a great job of making sure your employee is compliant, and productive **What problems is Balto solving and how is that benefiting you?** Balto kept me on track, when I veered off track **Official Response from Polina Dvorkin:** > Hi Michael, We appreciate you taking the time to let us know about your experience with Balto and our truly truly values your review. We are so happy to hear that Balto allows you to increase your productivity and keeps you on track. We will continue to surpass your expectations in the future and will make sure that your concerns are brought up! Team Balto ### 11. balto has helped me pass audits and and unfounded complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen K. | insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Balto?** it shows you what was said and should be said on your script **What do you dislike about Balto?** sometimes it doesnt hear when you do say the right part of script and it says u didnt so you dont get 100 percent **Recommendations to others considering Balto:** n/a **What problems is Balto solving and how is that benefiting you?** founded complaints **Official Response from Polina Dvorkin:** > Hello Kristen, Thank you for taking the time to share your feedback about Balto! Our team appreciates you taking the time to let us know about your experience with Balto. We are happy to hear that Balto has helped you pass audits and unfounded complaints. We will make sure to refer your concerns over to our Engineering Team. Thank you again! Team Balto ### 12. A great tool to help you navigate through a successful sale! **Rating:** 4.5/5.0 stars **Reviewed by:** irma l. | Licensed Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Balto?** The tool guides you through the call and helps you when you get stuck. **What do you dislike about Balto?** Sometimes when you are going through the call, some of the answers may not pertain to the conversation you are having. **What problems is Balto solving and how is that benefiting you?** It helps me by reminding me to ask specific questions during discovery. **Official Response from Polina Dvorkin:** > Hello Irma, Our team appreciates you taking the time to share your feedback! We are thrilled to hear your positive reviews and have taken note of your concerns. We are happy that Balto guides you through your calls successfully. Thank you again! Team Balto ### 13. This has helped my reps to be guided with quality when conversing with their customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Balto?** The ability to view reports and analytics about what phrases are working with customers. **What do you dislike about Balto?** Sometimes, Balto needs to be refreshed and restarted - network-dependent **What problems is Balto solving and how is that benefiting you?** This has helped my reps to be guided with quality when conversing with their customers. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to write a review for Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We will make sure to refer your concerns over to our Engineering Team and we intend on surpassing your expectations even further in the future! Team Balto ### 14. Set the Standard **Rating:** 5.0/5.0 stars **Reviewed by:** sheldon m. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Balto?** Since Andree Ekler has taken over our account, we've had an excellent experience. He has been very responsive and engaging to make our transition to BALTO very productive. **What do you dislike about Balto?** Balto has been making adjustments as needed! **Recommendations to others considering Balto:** Be willing to give honest feedback to get what you are looking for in this system. Balto will continue to work and improve your experience. **What problems is Balto solving and how is that benefiting you?** Balto doesn't always prompt when my agents speak, which affects their scorecards. Th problem with this is the lack of accuracy that could affect their compensation **Official Response from Polina Dvorkin:** > Hello Sheldon, We are so happy to hear about your experience with Andrew - he truly holds so much expertise and knowledge and we are sure you are in such great hands with him! Thank you so much for your honest feedback and recommendations!We will make sure to bring up your concerns with our Engineering Team. Our team values your review and we thank you again for choosing Balto! Team Balto ### 15. Very Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Michael W. | Medicare Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I like that it reminds me of the questions I have not asked, as sometimes it is easy to get away from a conversation and forget what subjects still need to be addressed. **What do you dislike about Balto?** Sometimes it can get in the way of me trying to navigate my screens, but then again, this is a small thing that I can efficiently overcome. **Recommendations to others considering Balto:** Keep it up during calls, as it does help with reminding you of questions or topics to address. **What problems is Balto solving and how is that benefiting you?** I have not encountered any problems with Balto. I have realized that having a checklist of questions to ask is beneficial for maintaining flow and relevancy in conversations. **Official Response from Polina Dvorkin:** > Hello Michael, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto has assisted you through your daily calls and we will make sure to refer your suggestions over to our Engineering Team! Thank you for choosing Balto! Team Balto ### 16. Live coaching tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleen L. | C, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Balto?** I like that if a client says something it will give me other options on what to ask. **What do you dislike about Balto?** Sometimes I say Medicare but Balto thinks I'm saying Medicaid and pulls up options for Medicaid. **What problems is Balto solving and how is that benefiting you?** Overcoming objections and getting additional questions to ask the client to find out election periods. **Official Response from Polina Dvorkin:** > Hello Kayleen, We are thrilled to hear your positive reviews about Balto and our team largely values your constructive feedback! Balto intends on surpassing your expectations even further in the future! Thank you again. Team Balto ### 17. Resources Balto Can Offer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Balto?** Balto can help guide you on a phone call and provide redirects to achieve desired results. **What do you dislike about Balto?** User-friendly, keep having to log back into Balto as well as limitations to the keywords. **What problems is Balto solving and how is that benefiting you?** Higher customer retention, more confidence is associates voice knowing Balto is there to help. **Official Response from Polina Dvorkin:** > Hello, Thank you for sharing your thoughtful feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are happy to hear that Balto is allowing you to see a difference in your call confidence and customer retention. Balto had a software release that has improved intent-based playbooks, please ensure you are on the current release. Team Balto ### 18. WORKS LIKE A FORTUNE TELLER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Balto?** Its a Great tool that works like a FORTUNE TELLER, it know what you need for your next step and also pulls up the KIP DOC that you are needing, and will also suggest actions to take **What do you dislike about Balto?** Nothing its actually a great tool , only more room to improove **What problems is Balto solving and how is that benefiting you?** helsp alot with steps that help you on your QA form **Official Response from Polina Dvorkin:** > Hello, Thank you for such a wonderful review of Balto! We truly appreciate your feedback and our team is thrilled to hear that Balto is working as a fortune teller and provides the right suggestions in real-time. We intend on surpassing your expectations even further in the future! Team Balto ### 19. Quick, Responsive, and Friendly Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** I was having issues setting up a required account with Balto. I reached out to ask for assistance, and I received a very prompt response. They sent several emails asking for necessary information and letting me know what was going on every step of the way. Thanks to the wonderful person helping me, I was able to get my account up and going the very next working day. **What do you dislike about Balto?** Since using Balto during my calls, I find the small pop-up window sometimes gets in the way on my display. But it's very simple to move it around to access what I need. **What problems is Balto solving and how is that benefiting you?** Balto helps me with tips while I'm making calls. And it's very convenient to have my talking points right where I need them. **Official Response from Polina Dvorkin:** > Hello, We appreciate you taking the time to let us know about your experience! We are so happy to hear that our team was able to assist you through every step of the way. Customer satisfaction is Balto's main priority! Our team thanks you for such a positive review as it truly means a lot to us! Team Balto ### 20. Balto is phenomenal **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Medicare Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Balto?** How helpful it is, works for every call, and is unique and tailored for every call. **What do you dislike about Balto?** N/A everything is right on the money, sometimes it doesnt read your statements, but rarely overall its money. **What problems is Balto solving and how is that benefiting you?** keeps me on track and focused during every call. **Official Response from Polina Dvorkin:** > Hello Kevin, We are so thrilled that you were satisfied with our products and our team largely values your feedback! We thank you again for choosing Balto and we intend on surpassing your expectations even further in the future! Team Balto ### 21. Great job **Rating:** 5.0/5.0 stars **Reviewed by:** Toya K. | Medical Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Balto?** I love how user friendly it is how it guides me they what to say and prompts me on what to ask **What do you dislike about Balto?** I don'tdislike anything about It nothing is missing **What problems is Balto solving and how is that benefiting you?** All of the questions it ask help me drive the call forward **Official Response from Polina Dvorkin:** > Hello Toya, Wow, we are so beyond grateful for your positive review of our company. We are so appreciative of you taking the time to share your experience and are so glad that you find our products to be user friendly. Our team thanks you and thank you again for choosing Balto! Team Balto ### 22. Balto is Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Randy N. | Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Balto?** The fact that Balto is always there and handy to help me, It is easy to access,, and the suggestions are usually spot on. **What do you dislike about Balto?** Nothing really, it really helps me all the time. I wish I could add my own suggested phrases and answers that would meet my way of communicating even better. **What problems is Balto solving and how is that benefiting you?** Being able to answer questions my customers ask quickly. It allows me to be quicker in working with my customers and make my interactions more natural and my knowledge to meet the **Official Response from Polina Dvorkin:** > Hello Randy, Thank you for taking the time to share your feedback about Balto! Our team largely values your feedback as we continue to develop and improve your products. We will make sure to refer your suggestions over to our Engineering Team to ensure maximum customer satisfaction in the future! Thank you again for choosing Balto. Team Balto ### 23. Balto is a good assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Paul B. | Mortgage Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Balto?** There is a lot of information you can access with just a click of a button. Great for sales rebuttals and talk-offs! **What do you dislike about Balto?** Decks don't always come up at appropriate times. Sometimes it will navigate away from the correct information. **Recommendations to others considering Balto:** Navigate around to get acclimated with the app and interface. With the amount of information at your disposal it can be a bit challenging at first. **What problems is Balto solving and how is that benefiting you?** There are responses to every situation that I find myself in. Clear and concise for the most part. **Official Response from Polina Dvorkin:** > Hello Paul, Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review. We will make sure to refer your concerns over to our Engineering Team! Thank you again and we hope that Balto continues to provide you rebuttal and talk-off assistance when needed! Team Balto ### 24. Very Helpful to stay on track! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla T. | MSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Balto?** Saves time by keeping on track by showing topics to bring up **What do you dislike about Balto?** The tool bar gets in the way sometimes.. **What problems is Balto solving and how is that benefiting you?** staying on pace during the call **Official Response from Polina Dvorkin:** > Hello Kayla, We appreciate you taking the time to let us know about your experience with Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We will make sure that we bring up your concern about the tool bar to our Engineering Team to ensure a possible solution in the future! Thank you for choosing Balto and thank you for such a wonderful review! Team Balto ### 25. Great at segways **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Training Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Balto?** I love that Balto helps me segway my conversations **What do you dislike about Balto?** Sometimes I have to repeat myself for Balto to catch I have said something. **What problems is Balto solving and how is that benefiting you?** I was having issues with probing questions. Balto has helped me with those and, in turn, has improved my sales. **Official Response from Polina Dvorkin:** > Hello Christina, hank you for taking the time to share your feedback about Balto! Our team largely values your review as we strive to maximize our customer satisfaction. We intend on surpassing your expectations even further in the future! Team Balto ### 26. Balto is an intuitive bot to help keep salespersons on track. **Rating:** 4.5/5.0 stars **Reviewed by:** Steven P. | Medicare Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Balto?** Balto is always listening...in a good way! It's able to make helpful suggestions on where to take the conversation based on what the other party is saying. It also allows you to take notes for self-reflective help. **What do you dislike about Balto?** Balto can sometimes over-suggest, so refinement is important. **What problems is Balto solving and how is that benefiting you?** Balto is helping me stay on-track during my conversations. It takes up only a little portion of 1 of my 2 screens, so it's always visible but not in the way. If I see it open a suggestion, I take a look and can quickly assess how to use the suggestion. **Official Response from Polina Dvorkin:** > Hello Steven, Thank you for taking the time to share your feedback about Balto! Our team greatly appreciates your review as we continuously work on refining our products. We are so thrilled to hear that Balto has assisted you with suggestions and a place for you to receive self-reflecting help! We intend on surpassing your expectations even further in the future! Team Balto ### 27. What a friend I have in Balto! **Rating:** 5.0/5.0 stars **Reviewed by:** Omar L. | Medicare Sales Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Balto?** The functionality of Balto is excellent! Love it! Being new, Balto provides questions I can ask my customers and even tells me if I'm speaking too fast. It's an excellent tool at my disposal, and I look forward to learning by using and applying the feedback and information Balto provides. **What do you dislike about Balto?** As of now, I can point to something in Balto that I dislike. **What problems is Balto solving and how is that benefiting you?** I am getting sample questions when I don't know how to approach the situation or keep the calling moving forward. **Official Response from Polina Dvorkin:** > Hi Omar, We appreciate you taking the time to let us know about your experience with Balto! Our review and feedback means a lot to our team as we strive to achieve maximum customer satisfaction. We are thrilled to hear that Balto is proving to be successful at guiding you through your calls to achieve the end goal! Team Balto ### 28. Great source to keep agents on the right path. **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie H. | Sales Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Balto?** Balto helps agents stay on track and keep moving in the right direction. When training I always see greater understanding with agents who use Balto; they understand their job quickly and are more productive from the start. **What do you dislike about Balto?** On some occasions, Balto can mishear the conversation, which can cause agent confusion. **What problems is Balto solving and how is that benefiting you?** New agents can grasp the job much faster using Balot; tenured agents are using it when they want to stay consistent or even have a bad day. **Official Response from Polina Dvorkin:** > Hello Valerie, Thank you for taking the time to share your feedback about Balto! Our team is thrilled to hear that Balto is making such a big impact on the training and productivity of the agents. We intend on surpassing your expectations even further in the future! Team Balto ### 29. I really love using Balto!! Balto makes my calls that much more pleasant. **Rating:** 5.0/5.0 stars **Reviewed by:** Leah M. | Medicare sales agent **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I love how Balto listens to the conversation and can assist you in what could help a customer. **What do you dislike about Balto?** Sometimes Balto will suggest help during the wrong times **What problems is Balto solving and how is that benefiting you?** When someone says they're not interested, Balto will give you suggestive phrases. **Official Response from Polina Dvorkin:** > Hello Leah, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. We are so happy to hear that Balto has guided you through your calls and has made them much more pleasant. We intend on surpassing your expectations even further in the future! Team Balto ### 30. Awesome Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | i, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Balto?** Balto is great at helping me use probing questions to find an enrollment period. It makes it so much easier to work with clients. **What do you dislike about Balto?** Nothing. The software is fantastic. I can assist my clients more efficiently. **What problems is Balto solving and how is that benefiting you?** I no longer have to think of questions to ask. **Official Response from Polina Dvorkin:** > Hello Jennifer, Thank you for taking the time to share your feedback about Balto! Our team appreciates and values your review. We are happy to hear that Balto is helping you questions and is making it easier for you to work with clients. We intend on surpassing your expectations even further in the future! Thank you for using Balto. Best, Team Balto ### 31. Love it!! **Rating:** 4.5/5.0 stars **Reviewed by:** Lesa A. | Insurance Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Balto?** I like the fact that it reminds me of I have said my disclosures since we say them all day. In addition, I do like some of the suggested rebuttals (there are multiple, allowing for you to find one that fits you), as well as the links for the PAP to look up for the clients, so I don't have to search for the site. **What do you dislike about Balto?** Probably my only complaint would be when I say my SOA, sometimes it does not check it off, intermittently. **What problems is Balto solving and how is that benefiting you?** Balton helps remind me if I have said my needed disclosures. I found the link for the PAP programs within the system. Helps to keep you efficient. ### 32. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tylar O. | Medicare Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Balto?** Balto was easy to use and highlighted completed wording. **What do you dislike about Balto?** Balto streamlines the enrollment process but does not cover CMS-required statements. **Recommendations to others considering Balto:** na **What problems is Balto solving and how is that benefiting you?** Balto simplifies the enrollment process. Easier to "check the boxes" during the call. **Official Response from Polina Dvorkin:** > Hello Tyler, We are so thrilled that you were satisfied with our services and largely thank you for your feedback. Your suggestions are very important to us as we continue to develop products to ensure maximum customer satisfaction. We thank you again for choosing Balto! Team Balto ### 33. Always Helping **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Balto?** The people with Balto are always listening to the feedback we give to help make Balto easier and better to use. Balto has helped me become better at my job. **What do you dislike about Balto?** I don't really have any dislikes to Balto. **What problems is Balto solving and how is that benefiting you?** Right now, I don't have anything current. If there is something wrong, they are quick to fix it. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto and we are thrilled to hear your positive reviews. We will make sure to keep providing top-notch products and thank you again for choosing Balto! Team Balto ### 34. GO BALTOOOOO! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryana M. | trainer producer, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Balto?** I love how its like a gps to all calls & easy to follow. **What do you dislike about Balto?** Nothing. I wish all call centers used this. **What problems is Balto solving and how is that benefiting you?** I realized it helps ask your customer questions and find out what they need. **Official Response from Polina Dvorkin:** > Hello Bryana, Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. Thank you so much for taking the time to write a review and we are so thrilled that you were satisfied with our services! Team Balto ### 35. Great Tool for New and Seasoned Agents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Balto?** The checklist helps to stay on track. Finding the objection talk-offs quickly on a call is also super beneficial. **What do you dislike about Balto?** Occasionally the wrong things pop up at the wrong time, which can be confusing. **What problems is Balto solving and how is that benefiting you?** Coaching and training new agents is more efficient with Balto. Consistency on calls can help identify what works and what does not. **Official Response from Polina Dvorkin:** > Hello, We appreciate your feedback and are happy to hear that you are enjoying our Real-Time Guidance and Coaching products. We will take a deeper look to ensure that the mistakes get fixed in the future. ### 36. Giving your team the support they need to succeed! **Rating:** 5.0/5.0 stars **Reviewed by:** Camille L. | Recovery Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Balto?** Balto has been a huge asset to our team and its success. This live coaching software has helped our tenured employees with fine-tuning their communications all the way down to easing our initial transition for new hires to be on the recovery phones. **What do you dislike about Balto?** I don't know that we quite have a dislike at the moment. The software and team alike have been nothing but helpful! **What problems is Balto solving and how is that benefiting you?** We have utilized Balto on our collections floor. We can now ensure that all of our recovery specialists are giving the same information to all consumers by utilizing the checklist. Not only that, but the team is getting coaching as the situation unfolds with suggested solutions on the way, this has definitely allowed us to get further into communications and one step closer to the account resolution. ### 37. Balto is the BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Balto?** Balto is easy to use as it follows what I say to clients and gives me suggestions on what else I could say to them. **What do you dislike about Balto?** I haven't found anything yet that I do not like about Balto! **What problems is Balto solving and how is that benefiting you?** Balto gives me ideas of things to bring up with clients. **Official Response from Polina Dvorkin:** > Hello, We are thrilled to hear your positive review and are so thrilled that you were satisfied with our services! We are happy to hear that you have found Balto suggestions to be useful in your work day. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. Team Balto ### 38. Helpful and Keeps me on Track **Rating:** 5.0/5.0 stars **Reviewed by:** samantha v. | Remote Medicare sales representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Balto?** I like that it stays to the side of the screen and is not in my way when navigating through my work. **What do you dislike about Balto?** It doesn't pick up everything I say unless it matches verbatim to the list of phrases. **What problems is Balto solving and how is that benefiting you?** I am saying the critical questions listed in Balto, and that helps me uncover vital information to assist the beneficiaries better. **Official Response from Polina Dvorkin:** > Hello Samantha, Thank you for taking the time to share your feedback with us, our team largely appreciates your review. We will make sure that your concerns get brought up to our Engineering Team. We are so happy that Balto has assisted you with uncovering vital information during your calls. Thank you for choosing Balto! Team Balto ### 39. Allow great process flow and easily updated as needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Henritta R. | Owner/President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Balto?** The best feature about Balto is that you can make quick adjustments to meet departmental needs. **What do you dislike about Balto?** When the suggestion box overlaps, the checklist should be visible for quick reference. **What problems is Balto solving and how is that benefiting you?** As a 1st time user yet an very experienced customer service oriented person, I am solving any lack of customer service experience we may encounter as we use the Balto system. where it may need updating to provide a much greater customer experience without sounding confused and inexperienced throughout the flow process of the call. **Official Response from Polina Dvorkin:** > Hello Henritta, We appreciate you taking the time to let us know about your experience with Balto! Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. It is so exciting to hear that you are finding our features helpful throughout your work day! We will make sure to refer your suggestions over to our Engineering Team. Thank you for choosing Balto! Team Balto ### 40. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** sheila m. | RECOVERY SPEACIALIST, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Balto?** makes my job so much more easier and would recommend **What do you dislike about Balto?** HAVENT FOUND ANYTHING I DISLIKE IT ALL SEEMS TO HELP ME WITH MY CALL FLOW **Recommendations to others considering Balto:** none **What problems is Balto solving and how is that benefiting you?** HELPS STAY ON TRACK **Official Response from Polina Dvorkin:** > Hello Sheila, Thank you for writing such a wonderful review! Our team is thrilled to hear your positive feedback.We intend on surpassing your expectations even further in the future! Team Balto ### 41. Great interaction and help resource **Rating:** 5.0/5.0 stars **Reviewed by:** Reginald M. | Sr Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Balto?** It helps keep you on point, to pivot the conversation as needed. Provides questions or if your new to sales. All of the questions soo you can develop a flow to your pitch. **What do you dislike about Balto?** Product delivers expectations. Helps close deals **What problems is Balto solving and how is that benefiting you?** Now that I can log in and do this review, none. Just looking forward to my XL Beanie **Official Response from Polina Dvorkin:** > Hello Reginald, Thank you for taking the time to share your feedback about Balto, our team truly appreciates it as our products are centered on customer satisfaction. Thank you for your kind words and we hope to keep providing great services to you! Team Balto ### 42. BALTO AT THE READY! **Rating:** 3.5/5.0 stars **Reviewed by:** Meg P. | Medicare Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Balto?** I like the auto-responding when I say the correct phrase. It automatically checks it off. **What do you dislike about Balto?** I don't particularly appreciate that it can be very intrusive with the predictive about what it wants me to say. If I do not phrase something exactly as Balto has it, I am not "credited." **What problems is Balto solving and how is that benefiting you?** Staying on focus with what I need to be saying. **Official Response from Polina Dvorkin:** > Hello Meg, Thank you for taking the time to share your feedback about Balto! Our team truly values your review and we are so sorry to hear about your concerns. We will make sure to bring that issue up to our Engineering Team in order to find a possible solution in the future! We thank you for choosing Balto! Team Balto ### 43. Excellent Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Balto?** I have never used Balto before, and this is my first experience using Balto, and I LOVE IT! Having this program give me the tools I need to make sure I am hitting all points on my call is fantastic. **What do you dislike about Balto?** I have not experienced any issues with Balto. **Recommendations to others considering Balto:** Use the tips Balto provides!! An excellent resource while working with customers! **What problems is Balto solving and how is that benefiting you?** The benefit of using Balto is to keep you on point with your calls. I find that having what I am required to say on a call is so convenient! **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to share your feedback about Balto! Our team largely values your review and we are so happy to hear that Balto has provided you a sense of ease during your work. Our customer's satisfaction is Balto's main priority! Team Balto ### 44. Licensed member advocate **Rating:** 5.0/5.0 stars **Reviewed by:** Cindi C. | Licensed Member Advocate **Reviewed Date:** January 20, 2022 **What do you like best about Balto?** keeps me very compliant, so I don't forget the little things that are important **What do you dislike about Balto?** nothing like i said it keeps me compliant and on track. and I love dogs so I love Balto **What problems is Balto solving and how is that benefiting you?** It keeps me from forgetting important steps so I stay compliant **Official Response from Polina Dvorkin:** > Hello Cindi, Thank you for taking the time to share your feedback about Balto! Our team largely values your review as we continuously work on maximizing customer satisfaction. We are thrilled to hear that Balto is keeping you compliant and on track throughout your work day. We intend on surpassing your expectations even further in the future! Team Balto ### 45. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Austin B. | Medicare Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** Balto is great at helping get a better feel for what should be asked. **What do you dislike about Balto?** Balto does glitch every once in a while. **Recommendations to others considering Balto:** Balto is a good boy and is a joy to use. He also helps immensely with finding the correct verbiage when interacting with customers. **What problems is Balto solving and how is that benefiting you?** Balto is helping me sell better by giving me suggestions based on what it heard. **Official Response from Polina Dvorkin:** > Hello Austin, Thank you for writing such a wonderful review, our team is so appreciative of your feedback. We are so thrilled to hear that Balto is assisting you through questions during your work. We intend on surpassing your expectations even further in the future! Team Balto ### 46. Intuitive Bot Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** April D. | Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Balto?** I love that Balot will help you navigate a call and prompt you with helpful suggestions. **What do you dislike about Balto?** It can get in the way a bit when it auto opens when you start your computer for the day, but that is a minor inconvenience compared with all the great things it does! **What problems is Balto solving and how is that benefiting you?** I am loving how it helps me maintain an appropriate flow on calls and makes me sound less "autoscriped" **Official Response from Polina Dvorkin:** > Hello April, Thank you for taking the time to share your feedback about Balto! Our team truly values and appreciates your review as we strive to maximize our customer satisfaction. We will work hard to accommodate your suggestions in the future. Thank you for choosing Balto! Team Balto ### 47. Incredible Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Balto?** This platform is easy to navigate and offers exceptional customer support when experiencing technical difficulties if any. **What do you dislike about Balto?** I have no specific dislikes of this platform. **What problems is Balto solving and how is that benefiting you?** This platform has recognized customer concerns by focusing on keywords to provide a shortcut to the topic of concern or discussion and better assist the customer's needs. **Official Response from Polina Dvorkin:** > Hello, Thank you for taking the time to write a review for Balto! We are so thrilled that you were satisfied with our services and are glad to hear that our customer support team is always there to navigate you through technical difficulties. We intend on surpassing your expectations even further in the future! Team Balto ### 48. Best of all the apps! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen N. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Balto?** Balto fills the gaps and silence. It makes my conversation very smooth. **What do you dislike about Balto?** It comes out with all kinds of suggestions and scripts, which I only need one . **Recommendations to others considering Balto:** 5 star!!! **What problems is Balto solving and how is that benefiting you?** Insurance compliance. It made my compliance score increase a lot! **Official Response from Polina Dvorkin:** > Hello Karen, Thank you for taking the time to share your feedback about Balto! We are thrilled to hear your positive review and we hope to continue making your calls easier day by day. Team Balto ### 49. Impressive customer service makes a great product better! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2021 **What do you like best about Balto?** Their customer support is out of this world! They understand the need of collection agencies, and they get customer service on a different level than most companies. From the set up process to the continued support is outstanding! **What do you dislike about Balto?** Overall, nothing really. They have been improving their reporting, and I am not 100% happy with the changes, maybe just 85% happy with it. I am sure that they will get it right. **What problems is Balto solving and how is that benefiting you?** Agent training has improved, it helps us track performance and it is a great place to get a quick snapshot about where your team is for the day. **Official Response from Polina Dvorkin:** > Hello Kelly, Thank you for taking the time to share your feedback about Balto! We are so thrilled to hear your positive feedback about Balto's customer service, we are here for you at all times of need! We intend on surpassing your expectations even further in the future! Our team thanks you for your review. Team Balto ### 50. Balto customer support is superb **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | MSR, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Balto?** It keeps me on track and even can keep me compliant, it also pops up helpful tips about how to proceed around a tricky moment **What do you dislike about Balto?** Sometimes doesn't parse a customer's questions well **What problems is Balto solving and how is that benefiting you?** I've absolutely gotten more comfortable with how and where to continue when sidetracked, or if the customer jumps forward a page **Official Response from Polina Dvorkin:** > Hello Jessica, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review as we strive to maximize customer satisfaction. We are so happy to hear that Balto is able to provide you with tips and resources during trickier calls. We intend on surpassing your expectations even further in the future! Team Balto ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A48%3A17+-0500&secure%5Bsession_id%5D=9444b555-781d-431e-9757-3a3ad87ba759&secure%5Btoken%5D=8d3f9f065f4c4953271e1fdb2b7f975b78c38cc71464501b82e493e4d57c8fc0&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (234 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)