--- title: Balto Reviews meta_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 591 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 591 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. (49 reviews) - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. (48 reviews) - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. (22 reviews) - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. (16 reviews) - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. (16 reviews) - Users value the **time-saving capabilities** of Balto, significantly reducing manual input and enhancing productivity. (16 reviews) - Users love Balto for its **efficiency** , enhancing communication and saving substantial time with automatic data capture. (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. (20 reviews) - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. (12 reviews) - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. (11 reviews) - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. (9 reviews) - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. (7 reviews) - Users express frustration with **call limitations** in Balto, including tracking issues and real-time suggestion distractions affecting productivity. (6 reviews) - Users experience **slow performance** with Balto, noting lag and difficulty in logging in from different desktops. (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. Awesome Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Balto?** I like how responsive the app is, it always picks up what im saying and always meet my kpis **What do you dislike about Balto?** Balto is great, i dont have any dislikes about it! **What problems is Balto solving and how is that benefiting you?** Its helping me stick to my sales script ### 2. Balto Keeps Me Company Compliant!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Balto?** I love the fact that Balto is running in the background and you can update it with a few simple clicks. Balto has literally kept me in compliance with my company's standards and I have avoided compliance issues. I am very grateful for this wonderful tool and highly recommend. **What do you dislike about Balto?** There is nothing to dislike. It works perfectly. **What problems is Balto solving and how is that benefiting you?** Compliance ### 3. Good Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Guesnile J. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Balto?** Balto make sure that I am not leaving anything out that is important. Good for compliance. **What do you dislike about Balto?** Sometimes it doesnt pick up everything I say but its rarely. **What problems is Balto solving and how is that benefiting you?** Compliance, helps me remember to say all the important things **Official Response from Delilah Twersky:** > Hello Guesnile, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so happy that Balto keeps you compliant. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 4. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Balto?** Effective in assuring we reach our service cycle with each call **What do you dislike about Balto?** Sometimes in the way of the view on the monitor; not able to choose to have it closed **What problems is Balto solving and how is that benefiting you?** helping us solve the issue of service failures, reminding representatives to check for delight, ID members, and invite them back ### 5. Balto is very useful in making sure all tasks are completed and is very guide full when making calls **Rating:** 5.0/5.0 stars **Reviewed by:** adan u. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** the most helpful thing about Balto is that it helps with having the scripts and rebuttels for any calls that are taken, it listens to the conversation and guides throught out the call making it easier to handle **What do you dislike about Balto?** well the only bad thing I could say it sometimes takes time to upload the scripts or to pop out the correct rebuttel on the account , as well it makes it difficult to navigate through out the rebuttels **What problems is Balto solving and how is that benefiting you?** the problems balto helps reslove are making sure all qualites of compliance are ful filled on the calls to make sure all main points are covered, as well it helps on rebuttels for what to say when negotiating money for collections. **Official Response from Delilah Twersky:** > Hello Adan, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto makes you feel more guided, making calls easier to handle. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 6. BALTO is the key answer **Rating:** 4.5/5.0 stars **Reviewed by:** Mia P. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** BALTO is really very helpful when it comes to talk tracks. You will never missed any of rebuttals when it comes to customer's objection and asking insightful questions to know more about customer's purpose and pain points. **What do you dislike about Balto?** Sometimes it's not automatically sync during call (tick box not visible or there is a tick box but not in response whenver we say the script) so we need to create a ticket or schedule a meeting with the BALTO Admin to have this resolve **What problems is Balto solving and how is that benefiting you?** It solves all talk track problems and very beneficial because in just one click, all the necessary scripts are already loaded and it makes our conversation meaningful and easier to deliver. ### 7. Balto Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Balto?** I love how easy it is to navigate, I also enjoy how after I read something correctly from my script it highlights it to let me know that I read it. My favorite thing about Balto is when it pops up the objections. **What do you dislike about Balto?** I do not have anything bad to say about it right now. **What problems is Balto solving and how is that benefiting you?** It is helping solve when customers have objections and helping us say the correct things to our customers. **Official Response from Delilah Twersky:** > Hi Morgan, Thank you for your glowing review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We love hearing that Balto's checklists and dynamic prompts are your favorite aspects. We want Balto to be your best friend at work! We intend to surpass your expectations even further in the future. Team Balto ### 8. Excellent and keeps me on track when helping out potential clients! **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Balto?** How each playbook helps with potential clients and giving us a better way of talking to them about the criteria **What do you dislike about Balto?** nothing at all, the application is amazing **What problems is Balto solving and how is that benefiting you?** Balto solves our Quality Assurance by giving us detailed playbooks that we benefit from by speaking the criteria to our clients to ### 9. Its a lot **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Balto?** The check off of the options that I always forget to say to the client. **What do you dislike about Balto?** Forgetting to change the play book and I am not telling the pc what is neccessay. **What problems is Balto solving and how is that benefiting you?** Forgetting to tell the Pc something that will be beneficial to their claim. ### 10. My Review For Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Balto?** I like balto because it helps improve your call quality **What do you dislike about Balto?** Sometimes its doesn't catch what you're saying **What problems is Balto solving and how is that benefiting you?** What exactly to say to the clients **Official Response from Delilah Twersky:** > Hello Tracey, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto improves your call quality and helps you with what to say to your clients. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 11. Targeting Script **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Balto?** Balto keeps me on target and in compliance. Script suggestions are useful during difficult calls. **What do you dislike about Balto?** feed wish it scrolled with the conversation **What problems is Balto solving and how is that benefiting you?** compliance **Official Response from Delilah Twersky:** > Hello Jennifer, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto keeps you on target and in compliance. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 12. Pretty Accurate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Balto?** I love how it reminds us of specific nuances based on keywords spoken **What do you dislike about Balto?** It is a little too busy. Could have a more simple UI **What problems is Balto solving and how is that benefiting you?** It provides Quality Assurance reminders and good feedback on the calls ### 13. Balto App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Balto?** It helps guide agents on their calls, and it's very user-friendly. **What do you dislike about Balto?** It sometimes lags and is unable to end the call and needs to be relaunched everytime. As for admin, Bulk Import is not available making it hard to provision new users. **What problems is Balto solving and how is that benefiting you?** Gives a guide and flow to a call and even the notes are beneficial. ### 14. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Jane M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Balto?** It automatically highlights what you can say to the customer with it's amazing recognition of what customer says. It also now has notes automatically. **What do you dislike about Balto?** sometimes it does nt recognize what I meant. It should be exact term for it to recognize what I told the customer. Like paraphrasing is a No. **What problems is Balto solving and how is that benefiting you?** It does not prompt me to require update and what version will it be. Needs to be exact in the words is needed. Paraphrasing doesn't work. **Official Response from Delilah Twersky:** > Hello Mary Jane, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you with your customers by highlighting prompts and responses. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 15. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Balto?** Lets me know what to say next and follows my call **What do you dislike about Balto?** doesnt follow along all the time or pick up when I get a sign sometimes **What problems is Balto solving and how is that benefiting you?** What script to say ### 16. Great coaching and live rebuttals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Balto?** I like that Balto keeps me on track, helps me to review what I can do better on the next call, and gives real time rebuttals. **What do you dislike about Balto?** Nothing to dislike. Balto updates quickly when needed. **What problems is Balto solving and how is that benefiting you?** It helps me to not veer off from the script and assist with helping me to close more deals. ### 17. very easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** mark f. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Balto?** it was a good momentum builder and kept my lingo in check! **What do you dislike about Balto?** login issues sometimes, balto would sometime launch itself before anything else **What problems is Balto solving and how is that benefiting you?** helping me stay on track with the conversation also throws nice gestures into play **Official Response from Delilah Twersky:** > Hello Mark, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto has been a good momentum builder for you while helping you stay on track during your calls. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 18. Great program to help improve and implement progress **Rating:** 5.0/5.0 stars **Reviewed by:** Iylesha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Balto?** I like the simplicity and and consistency of the program. It is a great checklist reminder that acts in realtime. **What do you dislike about Balto?** The program sometimes does not pick up what is said on every call. **What problems is Balto solving and how is that benefiting you?** It is a checklist on my calls to ensure accuracy and staying on script and compliant **Official Response from Delilah Twersky:** > Hello Iylesha, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto gives you the ability to stay compliant and consistent. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 19. Balto is a very Helpful Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** merizol p. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Balto?** Balto helps in asking for accurate and relevant questions when qualifying a lead. With Balto, I was able to qualify leads and connect with the customers. **What do you dislike about Balto?** There are times Balto is crashing and will not respond during interaction however, Balto support is very helpful . **What problems is Balto solving and how is that benefiting you?** Balto helps in qualifying leads. With Balto, accurate and relevant questions are asked and helped in providing our account executives with highly qualified leads. Balto has helped me in mastering questions that can help in qualifying leads and therefore helps in reaching quota. **Official Response from Delilah Twersky:** > Hello Merizol, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with qualifying leads and reaching your quota. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 20. Solid **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Balto?** Quick in coming up with ideas or helpful ways to phrase things. **What do you dislike about Balto?** some ideas are not always the best, not 100% reliable. **What problems is Balto solving and how is that benefiting you?** Balto helps me come up with quick rebuttals instead of being stuck making myself look unreliable ### 21. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** Its very helpfull when I'm in need of ways to help get a payment for our company and helps me keep track of the conversation. **What do you dislike about Balto?** I absolutly love balto there is nothing i dislike about it. **What problems is Balto solving and how is that benefiting you?** Balto helps keep from losing sight of a goal an how to reach it. **Official Response from Delilah Twersky:** > Hello Lacy, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you reach your goals. We intend to surpass your expectations even further in the future! Team Balto ### 22. Great for notes and call flow. **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Balto?** Great for keeping track of call scripts and outcomes. **What do you dislike about Balto?** NOthing at the moment. So far it's good for seeing the outcomes of a call. **What problems is Balto solving and how is that benefiting you?** I can add the notes to the crm. Very helpful. **Official Response from Delilah Twersky:** > Hello John, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you keep track of call scripts and outcomes. We intend to surpass your expectations even further in the future! Team Balto ### 23. Great AI Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Jana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Balto?** Balto keeps me on track and has been personalized by our team to be in line with the companies required script. **What do you dislike about Balto?** One down side of Balto is that it doesnt recoginze my personal voice and how I describe certain talking points. **What problems is Balto solving and how is that benefiting you?** It has allowed other representatives to speak on topic and has allowed them to continue on the right path with the script. **Official Response from Delilah Twersky:** > Hello Jana, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto keeps you and your team on track and in line with your companies required script. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 24. I LOVE THIS PROGRAM **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Balto?** VERY HELPFUL WITH MY CLIENT PRESENTATIONS **What do you dislike about Balto?** IT DID CRASH A FEW TIMES BUT OVERALL IT HAS PERFORMED PERFECTLY **What problems is Balto solving and how is that benefiting you?** KEEPING UP WITH PRIOR CLIENT CONVERSATIONS **Official Response from Delilah Twersky:** > Hi Robert, Thank you for your enthusiastic review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you keep up with prior client conversations and give more effective client presentations. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 25. It was very helpful with regard to engaging with potential clients or customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Balto?** It provides you prompts and pop-up responses depending on what it hears from your customer or potential clients. It can be personalize and add or remove something that focuses on your line of work. **What do you dislike about Balto?** So far I don't have any dislike about Balto. It was very helpful and I enjoy using it in a day to day basis. One thing I can point out though is prolly the time it takes to provide responses can be shortened still. **What problems is Balto solving and how is that benefiting you?** As I have mentioned Balto is very helpful with providing responses to what it hears from your potential clients or customer. Balto helps with equiping you the right response and how to overcome rejections/objections ### 26. How I feel about balto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Balto?** A good reminder. It keeps thing simple and clear. Every easy to use **What do you dislike about Balto?** There are times where it glitches when you type in a number and it doesnt show up **What problems is Balto solving and how is that benefiting you?** i dont have to use the script because of it ### 27. GREAT TOOL! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Balto?** Very easy and simple to use! It helps guide my customer service calls to ensure that every conversation is compliant, as I work within the medical field. **What do you dislike about Balto?** Sometimes it can miss prompts within the call. But I appreciate that it is always improving. **What problems is Balto solving and how is that benefiting you?** It keeps me compliant with my conversations scripts. It helps me overcome objectives within my sales pitches as well. ### 28. My experience with Balto. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Balto?** What I love most about Balto is that it keeps me on track when I feel like I don't know where to go next of if I happen to forget what to do next. **What do you dislike about Balto?** I dislike that sometimes when I say everything needed it does not light up. Sometimes when I get the enire script correct there's bben times where I do not get any points. **What problems is Balto solving and how is that benefiting you?** Balto solves many problems in different senarios. Balto is beneficial to me because it steers me in the right direction when I am trying to collect. It keeps me focus and has tons of information to refer to. ### 29. Process flows with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Balto?** Cassidy & Sabastian made my job so simple and walked me through the process with ease. **What do you dislike about Balto?** All Good, I can't think of aything that was a dislike with Balto or their employees. **What problems is Balto solving and how is that benefiting you?** Call Center daily operation and training our peers even better **Official Response from Delilah Twersky:** > Hello Daniel, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that our Balto team has been there for every step of the way and that training has been made easier. We intend to surpass your expectations even further in the future! Team Balto ### 30. Very Helpuful **Rating:** 5.0/5.0 stars **Reviewed by:** Rocio H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Balto?** It help me a lot with my speech and it help me to keep me focus **What do you dislike about Balto?** Sometimes when I got the call sometines it is not popping up **What problems is Balto solving and how is that benefiting you?** Helpme a lot whne I have to go back with the qualification **Official Response from Delilah Twersky:** > Hello Rocio, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps to keep you focused. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 31. All things Balto **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Balto?** Most of the needed links are connected and embedded in balto .. **What do you dislike about Balto?** reconnects a lot and multiple pop-ups of the same thing it has not been populating showing the statements have been read **What problems is Balto solving and how is that benefiting you?** Making sure that I follow and stay in compliance **Official Response from Polina Dvorkin:** > Hello, Thank you for your review! Our team values all of your feedback as we strive to maximize customer satisfaction. We are happy to hear that Balto helps you stay on track during your calls. Network and desktop interruptions can vary at times, we have referred your feedback in regards to the reconnections to our engineering team. Team Balto ### 32. SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Balto?** I like Balto since it is beneficial when we do Sales call as it helps us to be well informed on our scripts and rebuttal with very informative proposition to our leads. **What do you dislike about Balto?** Sometimes the App needs to be reinstalled and it crashes almost everyday that we may need to reload it. Other than that Balto been doing great for talk tracks. **What problems is Balto solving and how is that benefiting you?** Talk track and it helps rep to be on track and match the phasing of our sales call. I also like the recording integrated to Salesforce as it also help me to listen to each recordings for further review. ### 33. Straight to the point. **Rating:** 5.0/5.0 stars **Reviewed by:** Tina P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Balto?** What's most helpful about Balto is that it keeps you in line with the flow of call. There's no way you could get lost. **What do you dislike about Balto?** There's really nothing not helpful about Balto. **What problems is Balto solving and how is that benefiting you?** Balto prevents the issues of miscommunication through conversation. **Official Response from Delilah Twersky:** > Hi Tina, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto eliminates your worry of miscommunication and keeps you in line with the flow of your calls. We intend to surpass your expectations even further in the future! Team Balto ### 34. Great to use and also very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Armon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Balto?** The most helpful thing about balto is that it is a good checklist **What do you dislike about Balto?** Least is when balto does not identify what was said **What problems is Balto solving and how is that benefiting you?** Only problem is when balto does not recognize what the speaker has said otherwise it is great **Official Response from Delilah Twersky:** > Hi Armon, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto's smart checklists work well for you and your team. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 35. Powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Khalil F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Balto?** That it gives you the capability to add you own questions you want to make sure is a part of your script. **What do you dislike about Balto?** I have not encountered anything using Balto that would be an issue for me. No complaints here. **What problems is Balto solving and how is that benefiting you?** Staying on track with key points in script, **Official Response from Delilah Twersky:** > Hello Khalil, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps you stay on track and gives you the flexibility you need to adjust your own questions to customers. We intend to surpass your expectations even further in the future! Team Balto ### 36. Guidelines and New Protocol **Rating:** 2.5/5.0 stars **Reviewed by:** Marilyn T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Balto?** the 1st set of Questions were PERFECT and now you added more thats already and originally part of the Market Place requirement **What do you dislike about Balto?** you uploaded additonal questions thats to worded and dont check off the list if not said verbaitum. its already required we say it just in our own way and still we comply change it back to the original Balto **What problems is Balto solving and how is that benefiting you?** the original questions assured compliance **Official Response from Delilah Twersky:** > Hello Marilyn, Thank you for sharing your feedback about Balto! We are sorry to hear that you are having issues with the checklist items not checking off. We will make sure to refer your suggestions and concerns over to our Engineering Team in order to implement a possible future solution. Our team largely appreciates your review as we continuously work on maximizing customer satisfaction. Team Balto ### 37. Balto is a great way to guide you on the calls to make them smooth as possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Balto?** I love how there are certain phrases that are provided to you if you forget to mention or if you are stuck! **What do you dislike about Balto?** When I speak there are time it does not hear me. **What problems is Balto solving and how is that benefiting you?** They have this edit feature where you can put it to your wording which has helped alot. ### 38. The Best Call Assistant Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Chante S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Balto?** I like how Balto leads me through the conversation helping to build my confidence on every call. **What do you dislike about Balto?** There is not anything that I have found about Balto that I do not like. **What problems is Balto solving and how is that benefiting you?** I have not found any problems in Balto right now. ### 39. Balto is Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Janine Kristine E. | Sales Development Representative at RingCentral, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Balto?** I can use Balto in the most effective way specially when I'm struggling of words to customers **What do you dislike about Balto?** There are times that my usage was not updated **What problems is Balto solving and how is that benefiting you?** I can get all the information needed to solve the customers issue and to know the things that the customers wants and best for their business **Official Response from Delilah Twersky:** > Hello Janine Kristine, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto helps your efficiency and gets you the information you need to solve your customers' problems. We want Balto to be there for you at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 40. very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** ERIKA M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** it gives me good rebutals ,and all scripd are available when needed , is very clear to understand . **What do you dislike about Balto?** i like that it gives me good rebutals for consumers not wanting to ver oh if they cant pay i can always search rebutals **What problems is Balto solving and how is that benefiting you?** how to give rebutals most tahn anything helps get tru consumers **Official Response from Delilah Twersky:** > Hello Erika, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto is clear and easy to understand. We intend to surpass your expectations even further in the future! Team Balto ### 41. BALTO REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Melisa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Balto?** I dont miss a question it's a great layout to make sure you touch every topis **What do you dislike about Balto?** nothing really,Balto is great. it's definitely a great add on **What problems is Balto solving and how is that benefiting you?** Making sure all the topics are touched while processing application **Official Response from Delilah Twersky:** > Hello Melisa, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto is there for you on every call, making sure you don't miss a question. We intend to surpass your expectations even further in the future! Team Balto ### 42. Balto Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jackzaell M. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Balto?** Using Balto helps you make sure you don't miss any of the necessary requirements when you are on a call, it's a sure way to make sure you do ask all the questions that you need to ask. Helps improve your QAs and overall performance in my job due to us having to meet certain metrics. I enhanced them i was first barely meeting the expectations to get better than expected on most of the metrics we have to meet. I certainly make you feel good that just by using the app your are able to improve that much. i was greatly surprised, and my peers as well. **What do you dislike about Balto?** I dont have a dislike to this application, its pretty easy to use, user friendly ,all the functions works just fine, it rests every now and then but that is not a big issue all you have to do is close it and open it again. Besides that doent see anything else that is wrong with the app, i think it serves its purpose very well. I would not change anything on it. **What problems is Balto solving and how is that benefiting you?** Balto pretty much reminds you if you missed any regarding the service you are providing, it improves your productivity by making sure you ask all the necessary questions and dont skip a beat. I used the most when i first started here in this company and continue to use it until today, i wouldn't go a day without it, it keeps me on track and focused on what i need to do. I ve told co workers to use to there benefit, they will be able to see the improvement they make, it will reflect in there metrics and over in there performance on all there calls **Official Response from Delilah Twersky:** > Hello Jackzaell, Wow, thank you for your wonderful review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto has helped you meet metrics and improved your overall work performance, benefiting both you and your peers. We intend to surpass your expectations even further in the future! Team Balto ### 43. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Balto?** I like that it gives me suggestions and helps me fill in conversation gaps. As a new agent, it reminds me of certain questions to ask, so that I can focus on the customer's needs. **What do you dislike about Balto?** There is not anything that I do not like about it. **What problems is Balto solving and how is that benefiting you?** It helps me with conversation flow. It helps to ask questions that I may forget to ask and it allows me to sound professional. ### 44. Balto was helpful and preloaded information and reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Balto?** It definitley helped with reminding me to ask certain questions **What do you dislike about Balto?** Not neccessarily dislike but it would be helpful if it was more personalized to the call **What problems is Balto solving and how is that benefiting you?** It helped to remind me of things I should be saying or asking ### 45. It helps you continue a fluent and natural conversation **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Balto?** The accuracy it has to provide the right information. **What do you dislike about Balto?** I cannot think of any right now to be honest. **What problems is Balto solving and how is that benefiting you?** It helps me like I said to keep the conversation fluent and to over come the objections. **Official Response from Delilah Twersky:** > Hello Eduardo, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are so glad that Balto assists you with accuracy and keeping the conversation fluent. We intend to surpass your expectations even further in the future! Team Balto ### 46. Very user friendly, helps you to keep on track with what needs to be discuss with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Balto?** The upsides checks off and picks up correctly so you would always know what you left out in the call. **What do you dislike about Balto?** that now i have to click stop sometimes.another than that nothing at all. **What problems is Balto solving and how is that benefiting you?** keeping me on track with the call flow.its benfiting me so my calls always have been completed in thre right way that it showed. ### 47. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Balto?** Its not obnoxious and it allows room for personalization **What do you dislike about Balto?** TRhe screen is almost always in the way so i have to end up closing it sometimes **What problems is Balto solving and how is that benefiting you?** Making sure to ask the right questions and provide the client with the info they need to know during the call ### 48. Balto as a secret tool to close a sale! **Rating:** 5.0/5.0 stars **Reviewed by:** Jobelle L. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Balto?** Balto provides the best set of questions and best responses. **What do you dislike about Balto?** Nothing for me, it's working fine and good. **What problems is Balto solving and how is that benefiting you?** Sales, best responses. Best response to "No's," best practices. **Official Response from Polina Dvorkin:** > Hello Jobelle, Thank you for your review! Our team is happy to hear that you are finding true value within Balto's Real-Time Guidance features. We intend to surpass your expectations even further in the future! Team Balto ### 49. Balto is agreat helped to understand my customer ny asking the right questions **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Lorraine V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Balto?** I like how the questions guide us on how to uncover customers concerns **What do you dislike about Balto?** Sometime updates takes time and some spiels are not recognized **What problems is Balto solving and how is that benefiting you?** I am guided with asking the right questions **Official Response from Delilah Twersky:** > Hello Anna Lorraine, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto helps guide you with the right questions. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 50. Balto review **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** December 16, 2022 ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A56%3A53+-0500&secure%5Bsession_id%5D=d1b62e13-ed56-4450-bc57-34d319bc6b81&secure%5Btoken%5D=c701cfa9a206496a31a133fb6d06b3fd0311623fce02280c323add9c1a80f540&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal](https://www.g2.com/products/regal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (234 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 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