--- title: Avochato Reviews meta_title: 'Avochato Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 199 reviews by the users' company size, role or industry to find out how Avochato works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 199 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Avochato Reviews **Vendor:** Avochato **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 199 ## About Avochato In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before. ## Avochato Pros & Cons **What users like:** - Users find Avochato to be incredibly **helpful and user-friendly** , enhancing their communication experience significantly. (1 reviews) - Users find Avochato to be exceptionally **user-friendly** , enhancing their overall communication experience effectively. (1 reviews) ## Avochato Reviews ### 1. 2nd company i have brought this platform to! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Business Development Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** great support, willing to work with you on new ideas, easy to use platform and scalable **What do you dislike about Avochato?** we haven't ran into anything yet that we disliked **What problems is Avochato solving and how is that benefiting you?** customer communication...we have seen an increase in customer engagement now that we use texting instead of just phone calls ### 2. I like the avochato! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Avochato?** I like the ability to customize widgets and integrate wiht zapier. **What do you dislike about Avochato?** I wish there were more settings as far as alerts, a way to create groups inside of an inbox. **Recommendations to others considering Avochato:** None, **What problems is Avochato solving and how is that benefiting you?** Client communication and reviews. ### 3. Cheap and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie G. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** Avochato makes it easy to store contacts and send mass texts out to your customers. They provide a nice preview of the message as well. **What do you dislike about Avochato?** The UX/UI needs improvement, but you get what you pay for. The search functionality is awful too and needs definite improvement, especially if you accidentally close a conversation. **What problems is Avochato solving and how is that benefiting you?** We are solving customer communication. Customers dont respond to emails, but we can quickly get our messages across with texts. ### 4. Great overall experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Avochato?** Fits our needs very well. Our organization has multiple retail locations selling luxury goods. Avochato provides a great easy to use platform for our sales team to keep in touch with clients and ensure replies are never missed. **What do you dislike about Avochato?** I do wish Avochato provided analytics on the entire organization instead of single accounts. **What problems is Avochato solving and how is that benefiting you?** Avochato provides a single point of contact via text messaging, which many clients prefer. ### 5. Great Product & Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry F. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Avochato?** The Avochato SMS system was easy to learn, quick to set up, and effective to communicate with both customers and prospects. **What do you dislike about Avochato?** Really the only downside is the costly short-code option which is well beyond the budget of a small firm like mine. **Recommendations to others considering Avochato:** If you are looking for a simple SMS texting solution with quick implementation and fair pricing, then Avochato is a great option for you to consider! **What problems is Avochato solving and how is that benefiting you?** How to quickly and effectively follow-up with prospective customers. The open rates on these SMS messages are phenomenal. ### 6. Great App! **Rating:** 5.0/5.0 stars **Reviewed by:** Bridgette D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Avochato?** I love that our customers can reach us and no matter who the Assigned CSR is Management can see the incoming message and address. **What do you dislike about Avochato?** I haven't really found a downside. Don't think I will at this point **Recommendations to others considering Avochato:** Avochato will make your job easier! **What problems is Avochato solving and how is that benefiting you?** Open Lines of Communication between my employees and our customers. ### 7. Avochato very helpful in connecting with all our technicians easily and quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy T. | National Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Avochato?** Upside is that we can text a group of technicians all at once. It also provides a log of any tech that has been reached out to. I utilize the call feature a lot as well. **What do you dislike about Avochato?** The phone app isn't as user friendly as needed. **What problems is Avochato solving and how is that benefiting you?** Allows quick access and logging of texts and calls. ### 8. Great Tool for businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** Avochato allows you to get in touch with who you need to in the most simple way. Response rates are higher and with ease. **What do you dislike about Avochato?** Platform can be a little difficult to manage with the organization of text lists. **What problems is Avochato solving and how is that benefiting you?** Getting in touch and reach outs are more effective. Response rates improved. ### 9. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Renee O. | Guest Relations, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Avochato?** We can offer another platform for guest to contact us and it is better than a call b/c it is all in writing and guests and vendors can send us pictures. Some guest even get creative and send gifs with is fun. **What do you dislike about Avochato?** It takes a bit of time to come up if you are searching by name but with the phone number it is fine. Other than that everything goes swimmingly. **Recommendations to others considering Avochato:** Highly Recommended. This has opened up a more effect line of communication throughout our company and beyond. **What problems is Avochato solving and how is that benefiting you?** Mass text to our arriving and in-house guests to get information out quickly and efficiently. We also use it to keep in contact with our vendors and homeowners. Communication has greatly improved as all can send pictures of issues etc. ### 10. Dispatcher **Rating:** 4.5/5.0 stars **Reviewed by:** Austin C. | dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Avochato?** the ability to share the dialog between multiple employees **What do you dislike about Avochato?** there is nothing that I dislike about the program **Recommendations to others considering Avochato:** Great program for text sharing **What problems is Avochato solving and how is that benefiting you?** Being able to communicate with our drivers and having the ability for the other dispatchers to see the conversation too. ### 11. Avochato for new churches! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam E. | Student Minister, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Avochato?** Easy to use for staff and easy to train volunteers to use! We have been able to connect with so many of our church members through the text conversations (via Slack integration), and keyword setup for ongoing subscriptions. **What do you dislike about Avochato?** There hasn't been anything that we have had trouble with after using Advochato! We have really enjoyed our experience and look forward to using even more features in the future! **What problems is Avochato solving and how is that benefiting you?** We are connecting people in our large group gathering to be able to text in prayer requests, questions, and/or using the keyword function for daily devotionals, next steps, and so much more! ### 12. Awesome customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett G. | Founder/President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Avochato?** Avochato customer service is astounding. They guys I've been working with have been really good at helping me and answering questions quickly. **What do you dislike about Avochato?** I don't love that I need to use Zapier to have Facebook and Avochato play together. **Recommendations to others considering Avochato:** You need a Zapier account as well. **What problems is Avochato solving and how is that benefiting you?** I want a much better open rate than what I was getting with email. So, far I'm too new to reap benefits, but things have been great so far. ### 13. I didn't know this tool, and now that I do, I LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro P. | Political Director / COO, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Avochato?** It is super easy to use, you don't need an army of volunteers/employees to use it. The pricing tiers are easy and transparent, and their technical help is so fast and great. They even texted me to let me know I was going over my plan so I didn't overspend. **What do you dislike about Avochato?** I don't have much improvement to the tool. **What problems is Avochato solving and how is that benefiting you?** We have used it for client engagement, for political mobilizing, and for team coordinating. The tool saved us time, and it was key to keep engagement and respond to questions we didn't know the subjects had. ### 14. Great API and Sales Team **Rating:** 4.5/5.0 stars **Reviewed by:** William H. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Avochato?** Simple API with simple pricing. Other vendors have more complex tiered pricing and almost always a more difficult API to work with. The sales team does not have a drip of dishonesty in them. They were willing to recommend other vendors when it looked like they were not the ideal vendor to help with our business needs (after further conversation we realized that Avochato is still the best vendor, but that honesty earned a lot of trust with me). In addition, the sales team is actually engaging. I've been put to sleep in far too many demos of far too many technology solutions. They have a quick response time on questions and issues. They also put me into contact with whoever is the best person to answer my question (the sales consultant did not try to flaunt his knowledge when I asked him a question about the API, he directed me to one of their main engineers who built the API). **What do you dislike about Avochato?** Slightly more expensive than Twilio before volume pricing takes effect. **Recommendations to others considering Avochato:** Make sure you know what business need you are trying to fill, and bring that need to the Avochato Sales Team. They know their product very well and they are valuable when it comes to solution seeking. They will use their product knowledge to help come up with the best way to help you. **What problems is Avochato solving and how is that benefiting you?** We work in an industry that uses a lot of texts ### 15. Everyone stares at their phone, why not reach them that way? **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Specialist-- Recruiting Hackathons, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** I love the fact that it addresses the fact that in todays age, email is a dead tool, but texting is universally used. Give my privacy, give me a CRM, and give me the ability to do it all from my bowser and phone and you've got a winning product. Everyone texts. Even my 65 year old Grandma texts. This gives me a business tool that allows me to capture that. On top of that 11/10 support! Every time I've reached out about an issue it's been solved. Usually it's my own error, but the support is just fantastic! **What do you dislike about Avochato?** The mobile app makes me log out and in every once and a while. Also, you can't edit a contact once you add it on mobile which drives me a little nuts! There should be that option. It would also be nice if I could also have read receipts but Im not sure that tech is even possible. Lastly, whenever I call someone from Avochato, I can't use the key pad dialer for extensions. **Recommendations to others considering Avochato:** Keep in touch with your point of contact. Give them feedback, they are totally open and receptive to it. They genuinely care about their product and customers **What problems is Avochato solving and how is that benefiting you?** When I meet people irl, instead of asking for an email or biz card, I can just text them immediately and create the relationship. Benefits: It's a CRM on my phone, with phone features. AMAZING. I can have my number on my business card and not worry about creepers hitting me up on my personal line and harassing me. (this happens!) ### 16. Effective feature set, but not yet a VoIP solution **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Digital Services Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis. **What do you dislike about Avochato?** It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service. **Recommendations to others considering Avochato:** If extensions/physical SIP devices are not integral to your CSR's process, you can use this for your primary telecom platform. Otherwise, get your message forwarding flow worked out. **What problems is Avochato solving and how is that benefiting you?** We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service. ### 17. Excellent VOIP and texting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea Fabiola M. | Senior Recruiter & Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** it's one of the best ways to have my business communicate with our providers and customers. they have a very efficient and fast-responsive customer support. The overall experience is positive for all of our team members. I can identify which of my team members last contacted a customer or a provider, the duration of the calls. I can go back to over one year voice messages. I can close those contacts I'm no longer interested in but also reopen them if I need to. It lets you connect with automation tools, which is awesome. **What do you dislike about Avochato?** On the smartphone-app I'm not able to see my contact's tags . I can't have conference calls nor forward calls. Probably integration with my CRM would be awesome, **Recommendations to others considering Avochato:** Get it! You won't regret it, plus the pricing is super. **What problems is Avochato solving and how is that benefiting you?** Some of my customers prefer texting as the have a busy fast-pacing life, and most VOIP platforms fo not offer this, avochato does, and it even lets you broadcast and schedule your texts! you can take incoming calls. ### 18. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Kent M. | Director, University Unions, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** The dashboard is great tool that we use daily to communicate effectively with our staff and the patrons in our facility. **What do you dislike about Avochato?** I'm not a huge fan of the fact that when people use the number as a traditional phone and call it, that the system takes a voicemail, most of the time that is difficult to use, but that is more of an error on the side of the patron. **Recommendations to others considering Avochato:** Try the trial version, but you will be more than pleased with the product. I have highly recommended this product to multiple colleagues myself. **What problems is Avochato solving and how is that benefiting you?** We are using this as a communication tool with our patrons in our Conference Center. As our spaces have grown and our usage has increased, finding an effective platform that allows us to effectively communicate with our students on a medium they are familiar with has been a huge help, but also the overall flexibility to the dashboard and how it has help us to become a more versatile office and more nimble in that process as well. ### 19. Very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Haley S. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Avochato?** Its so easy to send out broadcasts and be able to text employees during busy hours. Its easy for everyone in the department to see what someone sent or if we have been in contact with the same person before. I like that you can use it on your phone or a desktop. **What do you dislike about Avochato?** Sending a picture would be better if you could just copy and paste rather than send as an attachment. Read receipts would be great too! **Recommendations to others considering Avochato:** Its so easy to use and can be accessed through the app or on your desktop. **What problems is Avochato solving and how is that benefiting you?** Being able to communicate in masses and being able to see history of conversations helps a lot! Most people prefer to be texted rather than called and it has cut down on our outbound calls. ### 20. Like this product **Rating:** 4.5/5.0 stars **Reviewed by:** Marianne T. | Business Owner, Graphic Design, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Avochato?** I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone. **What do you dislike about Avochato?** I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group. **Recommendations to others considering Avochato:** I like the product. Much easier to use than texting from a phone to the customer. **What problems is Avochato solving and how is that benefiting you?** Ability for customers to contact us via chat ### 21. Avochato review. **Rating:** 5.0/5.0 stars **Reviewed by:** Robson G. | Business Virtual Assistant, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** I like the fact that Avochato integrates with Slack so that I get instant notification even if I'm not logged into Avochato at the time. I also like the ability to create canned responses templates which really speeds up customer request processing which in turn helps improve overall customer service. **What do you dislike about Avochato?** It would be nice to be able to filter incoming phone call notifications and only have SMS text messages and and web chat messages be displayed. **Recommendations to others considering Avochato:** Don't hesitate to try Avochato to streamline your business. **What problems is Avochato solving and how is that benefiting you?** SMS and web live chat integration. ### 22. Love Avo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** Very user-friendly! LLove the graphics as well! **What do you dislike about Avochato?** I would love to see Avochator have a read feature for texts! **Recommendations to others considering Avochato:** Worth the time to schedule a demo! **What problems is Avochato solving and how is that benefiting you?** I love scheduling text messages ahead of time! ### 23. Very professional, effective software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** The team is responsive to all inquiries and the product is easy to use. **What do you dislike about Avochato?** The pricing of the product is costly although understand that this is industry practice. **What problems is Avochato solving and how is that benefiting you?** Direct access to consumers via sms ### 24. Avochato Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Avochato?** Avochato makes it super easy to get feedback from our customers. We use their survey feature to make sure we're serving our customers to the best of our ability. We also use Avochato for operations management and customer support. With Avochato we're able to streamline our workflows across our entire organization. Thanks Avochato! **What do you dislike about Avochato?** There is nothing that I dislike about Avochato! **Recommendations to others considering Avochato:** Avochato is the best software out there that allows you to manage text message communication to customers, employees, etc. in an orderly fashion. We've streamlined so much of our work with Avochato's software. I wish that I knew about avochato sooner. **What problems is Avochato solving and how is that benefiting you?** We use Avochato for operations management, customer support, and marketing. It's amazing how many things Avochato can be used for. ### 25. Amazing Tech! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy R. | Sales Director, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** The software is super slick and very reliable. The speed and ease of setting up a campaign and importing large CSV files is top notch. The CRM data is auto-populated and works flawless. The best part is how quickly Avochato customer service replies to requests and helps out. **What do you dislike about Avochato?** The website widget is not the best for mobile push notifications. **Recommendations to others considering Avochato:** If you'd like to increase contact rates drastically over email marketing then give Avochato a try. **What problems is Avochato solving and how is that benefiting you?** Mass Broadcast texts to clients and gaining repeat buyers ### 26. Avichato works **Rating:** 3.5/5.0 stars **Reviewed by:** Mike G. | Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** The flexibility of list set-up and delivery rates. **What do you dislike about Avochato?** Limited number of characters per credit. **What problems is Avochato solving and how is that benefiting you?** Able to reach out to potential clients with a better open rate than email. ### 27. Good experience with Avochato **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Avochato?** Easy to use, get good results, good support **What do you dislike about Avochato?** limit on characters per credit make sending complete info difficult **What problems is Avochato solving and how is that benefiting you?** Alternative method of reaching potential clients. Good feedback ### 28. Great, flexible platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Political Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Avochato?** It was easy to use out of box. As we learned more about its' functionality we found it was even more powerful than we originally thought. At this point we're just scratching the surface but I'm excited about the potential for Avochato within our organization. **What do you dislike about Avochato?** We're using it for a political campaign that has a known good list of cell phone numbers. This makes it highly efficient (few bad numbers / bouncebacks). If you don't have a good list it may not be as effective, but the pricing model isn't overly punitive so it may not be as big an issue. **Recommendations to others considering Avochato:** If you use it to create genuine connections, it's very valuable. It could also be used to spam people, which could have the opposite result. Be a good human, and you'll get results. **What problems is Avochato solving and how is that benefiting you?** We're a political campaign, so job #1 (all the way through to job #1,0001) is get elected! We're using Avochato to build relationships with our voters through direct contact. Avochato's ability to allow us to use real people to engage in conversations with voters is very valuable. ### 29. Avochato - An effective new way to reach clients **Rating:** 4.5/5.0 stars **Reviewed by:** TMD E. | Sole Proprietor/Photographer, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** I like the fact that you are reaching clients all at once and in a way that is most convenient and likely the easiest way for clients to respond. **What do you dislike about Avochato?** Frankly I haven't really come across anything I didn't like. **What problems is Avochato solving and how is that benefiting you?** I enjoy being able to reach out to a mass of people at the same time. This method also seems convenient and I seem to get a better response because everyone is texting. ### 30. Solid service **Rating:** 4.5/5.0 stars **Reviewed by:** Eli B. | Co-Founder, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** Excellent customer support. Relatively simple interface that does everything we need it to do. Great price point. **What do you dislike about Avochato?** Still an early-stage product, and has some features missing. (For instance, have to record a voicemail greeting on your own software, then upload as .mp3 file.) Not the best phone functionality (but works well enough for our purposes). **What problems is Avochato solving and how is that benefiting you?** We're using Avochato as a stand-in for Zendesk (too expensive), for customer support and lead capture. ### 31. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Andy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2018 **What do you like best about Avochato?** So easy to use - they made a great product. I taught myself how to use it in an hour and my team was off to the races even faster. It’s helped us close more business - well worth the cost. **What do you dislike about Avochato?** Haven’t had any problems either Avochato yet - customer support has answered all our questions right away **What problems is Avochato solving and how is that benefiting you?** This has changed the way we communicate with our customers across sales and customer support. We used to leave voicemails and never hear from customers again - now we use Avochato and we are reaching customers 5x more than previously and closing deals in weeks instead of months. Customer support can handle more inquiries - Avo is a game changer ### 32. Avochato looks to be very straight forward to use, after trying it, it is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Avochato?** having one number customers can contact to reach the branch with any questions, and having a list of people in one place as contacts and easily able to add to the list as needed **What do you dislike about Avochato?** at first glance, it seemed like there was a lot to know and would be difficult to navigate the site. **Recommendations to others considering Avochato:** this is a great platform for customers to contact a company using one number, and a company to give customers the ability to get in touch with someone quickly and efficiently. **What problems is Avochato solving and how is that benefiting you?** New and existing customers now have a way of getting in contact with anyone from our branch easily. ### 33. Simply Amazing for companies or personal use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan F. | Manager-In-Training, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Avochato?** I love how easy it is to use. It is very user friendly and the most effective app I've seen. Others don't come close. **What do you dislike about Avochato?** If I had to change one thing about his app, it would be the video uploading.... it is probably in the works and once this feature is added, this app will be unstoppable. **Recommendations to others considering Avochato:** Avochato is the all-in-one text message, customer reach out tool! Very simple to use and I promise you will get the biggest outcome with this product. **What problems is Avochato solving and how is that benefiting you?** In today's society, every customer has a phone attached to there hip. This chatting system allows you to contact these customers quickly and efficiently. Not everyone checks their emails everyday, but with a quick text, the customer can be reached/notified. ### 34. Efficient in what I need done, provides the service you pay for **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Legal Assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Avochato?** I love the way you can broadcast a message at a certain time and also filter your messages to sort whatever need you may need. **What do you dislike about Avochato?** Old fashioned format style, make things a little more minimalist looking. I also do not like how the website will sometimes be a little slower, so maybe making the website function faster. I was also somewhat confused when first using it, I would have liked to have some of the tools to be fully explained so I could make use of all the features available. **Recommendations to others considering Avochato:** Very easy first product to use, easy to understand, will serves most needs **What problems is Avochato solving and how is that benefiting you?** Able to find out what contact do not want to be contacted with they're easy messages system ### 35. Average Avochato **Rating:** 2.0/5.0 stars **Reviewed by:** Taylor B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations. **What do you dislike about Avochato?** I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it. **What problems is Avochato solving and how is that benefiting you?** I really only use Avochato to text and make calls, but the Bungalow sales team uses it more frequently to communicate with leads. The benefits that I see is that everyone can see the conversations I am having so that we can all stay on the same page. ### 36. The best SMS marketing app I've tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Avochato?** The app is very user-friendly and well-thought for people who wants to manage one OR multiple account. You can access it on your phone or on your browser, save templates, schedule text messages, triggers automated response with keyword.. It has everything you need to DOUBLE your SMS marketing power. **What do you dislike about Avochato?** The ONLY thing I've told to the team would be to include the ability to create automated campaigns directly into the app instead of using Zapier to do it. But you can still do it with the amazing Zapier integrations, and they are already working on it so like I said.. they are awesome! **Recommendations to others considering Avochato:** If you need an app to benefit from the power of SMS marketing, you've find the right one. Seriously, it does everything you need and the pricing is really fair for what you'll get ouf of it. **What problems is Avochato solving and how is that benefiting you?** I'm able to automate the process of follow-up and lead nurturing for my clients, which save them A LOT of time. ### 37. Excellent and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** It's much easier to get my clients to respond to a text vs. an email **What do you dislike about Avochato?** not enough features and capabilities but i have heard that more are coming **What problems is Avochato solving and how is that benefiting you?** Emails weren't getting opened. I have a much better response rate using texts ### 38. Nothing short of stellar **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | District Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Avochato?** The platform is great. The support team is even better. Avochato provides a turnkey solution for mass marketing and customer management. I think their product could be used in a variety of different businesses but it certainly helped us with the launch of ours. We couldn’t have done it without Avochato! **What do you dislike about Avochato?** There are some funky rules when it comes to data and texting from service providers and phones. I really appreciate how much the company has invested in having solutions for these problems when they arise. **What problems is Avochato solving and how is that benefiting you?** Customer retention and acquisition ### 39. Business Texting Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah N. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** Avochato's texting platform is easy to use and reasonably priced compared to the others that I have researched. The platform is also easier to navigate than others. It was comfortable to use. **What do you dislike about Avochato?** We are looking for a texting platform that allows us to send native video, rather than links to videos. Unfortunately, this platform is not able to do so. **Recommendations to others considering Avochato:** I have experimented with three B2B texting platforms so far - ZipWhip, Avochato, and SalesMsg. Of the three, I feel that Avochato was able to meet the majority of my needs and preferences and even offered some of the benefits that I thought were exclusive to ZipWhip. **What problems is Avochato solving and how is that benefiting you?** Avochato allows us to send and receive text messages to our clients. Texting clients helps humanize and personalize our service and it also makes communication easy. In our industry, a lot of people tend to think we're fake or out-sourced. So being able to send personalized communications and media helps build trust. ### 40. Customer Service & Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** The ability for an entire team to work within one medium to engage and interact with their customers / clients / audience. Not to mention also being able to assign & claim certain messages so the team doesn't mix up conversations. **What do you dislike about Avochato?** Wish vanity shortcodes (or just shortcodes in general) could have a faster turn-around! **Recommendations to others considering Avochato:** Give it a shot. If you have the need for your team to be able to text or call your customers / clients / audience all from one medium, this software does a great job at making all that happen. But, now for what you really want to know –Am I reviewing Avochato because I'm being offered an Amazon gift card? Of course, I am! But does that make my review disingenuous? No, because I honestly like Avochato, how useful it is for teams, & plus, their customer service is awesome. (Faster than Amazon support, faster than Google support, and faster than Facebook support... So, yeah –Fast responses & fast fixes are highly appreciated in the marketing industry. **What problems is Avochato solving and how is that benefiting you?** Solving the issue of it not being physically possible to share one company phone where the team can manage and respond to messages like you could a ticket queue. Benefits definitely come with the customer service team. ### 41. Great for Start-Up Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** There are 3 features that I like best. First is that it can be synced through Zapier to automatically upload contacts. Second, is that I can assign other team members to specific conversations. Third, is the ability to schedule messages. This makes it so I can get work done late without bugging clients. **What do you dislike about Avochato?** There are two features that I dislike. First, is that the tags sections are super finicky when doing mass uploads and it often requires you to go in and fix it. Second, you have to use the companies voicemail system in order for the system not to hang up on people when you do not answer. It will not send the person to your personal email. **What problems is Avochato solving and how is that benefiting you?** The main business problem we are solving is the ability for our team to all view conversations. In the past, we often had to go through multiple people to get the info we needed from a guest. ### 42. Avochato Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lateef F. | Founder and CEO, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** After using several sources we found avochato experience to be second to none. The software is easy to use, the customer service is amazing and Ryan is a huge help - highly recommend. **What do you dislike about Avochato?** When we started we had to send more messages than normal, it failed at first however Ryan and his team went in and made changes to accommodate and had us live in just a few days. **Recommendations to others considering Avochato:** Be open about your true needs and they will be able to help you meet your requirements. **What problems is Avochato solving and how is that benefiting you?** SMS communication with customers along with phoning. We replaced Ring Central. Great up time and little headache training staff due to ease of use. ### 43. Very use friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Mi M. | Staffing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Avochato?** I like that it is very easy to use and it has alot of features on it that make it very useful in the workplace **What do you dislike about Avochato?** I dislike the fact that you cannot put the contacts into separate groups and that you have to physically go and click close to close the chat it does not automatically close on its own. **What problems is Avochato solving and how is that benefiting you?** I work for a a staffing comapny and we use avochato to communicate with our clients and customers ### 44. Avochato Is Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** I like that the interface is easy to use and easy to filter the results I want to see. **What do you dislike about Avochato?** I dislike that I can not get rid of the last conversation that occurred on the right side of my screen if it is not in a closed status. **Recommendations to others considering Avochato:** I would recommend Avochato. It is easy to use and give you another point of contact for your customers to contact you. There are a few small things I would tweak, such as being able to not see the last conversation you had if it is still in an open status. Other than that, it is a great service. **What problems is Avochato solving and how is that benefiting you?** It just adds one more point of contact for our customers to get a hold of us. ### 45. Reasonable platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Avochato?** Really liked the convenient user format. Would recommend it **What do you dislike about Avochato?** Nothing in particular. We used it and were happy **Recommendations to others considering Avochato:** Its great **What problems is Avochato solving and how is that benefiting you?** Getting texts to mass market and then engaging in responses ### 46. Very good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Avochato?** I love how easy it is to communicate with people in the app! It is also very easy to communicate with people on the website. Makes communication very easy when you’re trying to communicate with a lot of people. **What do you dislike about Avochato?** Nothing it’s honestly great. Nothing really to change. The only thing That would be good for changing is having a way to copy and paste more efficiently. **Recommendations to others considering Avochato:** If you need to have a platform to send massive amounts of texts or just have a texting platform in general this is the option for you. It makes it very easy and very efficient. **What problems is Avochato solving and how is that benefiting you?** More efficient comminication! Easier to text a massive amount of people in a short amount of time. ### 47. Budget Replacement of Recruiting SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic A. | Digital Recruiting and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** We were looking at different SMS services to help with recruiting and contacting job candidates. Niche services charge a premium for being candidate-friendly, but honestly Avochato gets everything done at a fraction of the price. **What do you dislike about Avochato?** One thing we don't like is their web widget which isn't very helpful. It isn't very noticeable on the page; all you see is a picture of an Avochato which doesn't tell anyone that is actually a chat icon. Would be cool if Avochato did more than SMS and could integrate web chat and FB Messenger **What problems is Avochato solving and how is that benefiting you?** We use Avochato to communicate with job applicants. ### 48. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** The interface is easy to use. It is easy to set up and train employees on its use. **What do you dislike about Avochato?** There could be more sort options, such as sorting by date. It is obvious that Avochato is working on the analytics/reporting, but it's not all working yet. There needs to be more ability to let team members do some things (such as adding canned responses themselves) without going through the admin. Right now, the only way to give them the ability to do this is by giving them access to everything, which would allow them to change company information and settings. **What problems is Avochato solving and how is that benefiting you?** Providing text support for our customers. We've noticed that most of the questions come in after hours. ### 49. Outstanding Product and Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Derek P. | Senior Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Avochato?** Avochato's functionally is probably the most user friendly text messaging platform on the market. While they offer very robust features, their team really takes the time to ensure proper training, guidance, and set up is impletened as to not effect any business operations. Everything can be customized to the users preferences and there is not one down side to their application. **What do you dislike about Avochato?** There is nothing to dislike! If I had to pick something, it would be we did not partner with Avochato sooner. **Recommendations to others considering Avochato:** Do not think twice! Avochato's product and their organization is amazing! **What problems is Avochato solving and how is that benefiting you?** By partnering with Avochato, my business relationship with them has increased not only new revenue sales, but increased revenue with our existing customer base. The synergy in our relationship has brought deliverable applications and user friendly experiences to our end users. ### 50. Does the job **Rating:** 4.5/5.0 stars **Reviewed by:** Michale G. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Avochato?** Able to schedule bulk broadcasts. Does not require opt-in of contacts to send to. **What do you dislike about Avochato?** Nothing. So far all features have worked as expected. **What problems is Avochato solving and how is that benefiting you?** Able to reach out directly to clients and keep them updated on new offerings. ## Avochato Discussions - [How do the email notifications keep getting turned off](https://www.g2.com/discussions/how-do-the-email-notifications-keep-getting-turned-off) - 1 comment, 1 upvote - [What is Avochato?](https://www.g2.com/discussions/7439-what-is-avochato) - 1 comment, 1 upvote - [View Avochato pricing details and edition comparison](https://www.g2.com/products/avochato/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+18%3A57%3A57+-0500&secure%5Bsession_id%5D=53ea1e56-419e-4748-a76c-0ffa70956a19&secure%5Btoken%5D=36a42468c89f606735175f59b63182bea253769c4021940cc2a32323661d0ce2&format=llm_user) ## Avochato Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Lead Monitoring** - Features - Performance **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Data Capture** - Mobile - Websites - Social Media - Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Analytics** - Export/Import - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Customization** - Forms - Personalization - Templates - Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Avochato Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (627 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,384 reviews)