Avochato Reviews & Product Details

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS. Review collected by and hosted on G2.com.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team Review collected by and hosted on G2.com.

They have the ability to give each person a unique login, I love that I can give each team member their own login. I also love that I can resend the same message again, having the ability to resend broadcast saves me time from having to create new broadcast each week. Review collected by and hosted on G2.com.

I wish there was an auto-schedule program. I send the same message weekly as a reminder, I would love to see an auto push to a group of tagged account each week so I wouldn't have to schedule it myself. Review collected by and hosted on G2.com.

I really like how simple Avochato's interface is, it's pretty easy to navigate and is aesthetically pleasing to navigate through. I've used other chat services that have way too much going on as far as buttons, links, and search bars, Avochato keeps it simple. Review collected by and hosted on G2.com.

There were a few glitches with notifications not being 100% accurate, for instance it would sometimes tell me there were more unread messages than there actually were in my inbox, but Avochato's customer service is great about taking feedback and making improvements. Review collected by and hosted on G2.com.

The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that. Review collected by and hosted on G2.com.

I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime! Review collected by and hosted on G2.com.

It's great to communicate with clients through SMS and phone calls, so you can follow each particular case even if is assigned to a different operator. It's excellent to organize big teams, prioritize actions and is effective in managing a big amoung of clients. Review collected by and hosted on G2.com.

This isn't something that I dislike but can be a trouble for some people. We require a team with a good skill set to fully implement this tool because isn't easy to use for beginners. Review collected by and hosted on G2.com.

How easy to use. Avochato is easy, and their customer support is wonderful. They sent me a text with a notification, I responded, and they interacted with me immediately. This notification was to save me money, so I didn't go over my plan. I totally recommend it! Review collected by and hosted on G2.com.

I would like to send a sample text to my own number to see how the text looks. That said, they do show you on the computer how it will look, but sometimes its a bit different. Review collected by and hosted on G2.com.

The Avochato Customer Success team interactively listens to your goals, challenges and observations to provide best case use answers. If an answer is unknown, the team does not shy away from expressing it. They will connect you with a Subject Matter Expert to achieve your desired goal. Their rapid response and thorough explanation has been key to our growth! Review collected by and hosted on G2.com.

We see ‘dislikes’ as feedback for improvement on functionality of the features. We understand that our observations and requests may only fit our industry and not as a whole. Review collected by and hosted on G2.com.

Lead Capture via text. Helps with anti social & new generation leads. Some people are reluctant to speak to sales people over the phone because it can be intimidating, but once you've had a chance to warm the lead up via text, it becomes easier to connect with the lead. Review collected by and hosted on G2.com.

When the phone calls come in, they take awhile to transfer. I feel like maybe the phone has rung for too long before I get the first ring on my phone. I wish it transferred instantly so that I could have a higher chance of converting the lead. Review collected by and hosted on G2.com.

I really love how I can message my customers when there is a sale or new offer. I can message them quickly an efficiently. I used to have to message individually. Now I can message those that have been tagged OR I can message them as a group and it appears as if I messaged them individually. Also, I hate tech stuff --- I need things explained to me simply and efficiently.... I love that Avochato's customer service is always available to help you! Review collected by and hosted on G2.com.

I am not a fan of the caps on messages. It's a costly service to begin with, which I'm willing to pay -- but the fact I am held within a messaging threshold is restrictive for my business. Review collected by and hosted on G2.com.

Avochato is great for delegating conversations to team members. The blast feature is also extremely handy for immediate needs on a multiple-recipient list. I also love being able to schedule texts to send at a later time, very similar to the boomerang add-on in Google Office Suite. Review collected by and hosted on G2.com.

The app crashes very frequently, many calls are dropped, and generally, the lag time for delivery of texts is a huge obstacle when an office is looking to streamline communications. Review collected by and hosted on G2.com.