Avochato Reviews & Product Details

In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

Seller

Avochato

Discussions

Avochato Community

Languages Supported

German, English, French, Hindi, Russian, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Alex De Simone (CEO and Co-founder | Avochato)

Pricing

Pricing provided by Avochato.

Pay As You Go

$1.00

usage_based Per Month

Standard

$210.00

per_user Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 199 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Avochato Integrations

(10)

Integration information sourced from real user reviews.

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Avochato Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Avochato, and what problem is it built to solve?

Avochato is a software platform for business-to-customer communication through text messaging and other mobile messaging solutions. It is designed to help sales, support, and operations teams manage customer interactions and support through mobile devices.

What languages does Avochato support?

Avochato supports 1 language: English.

What company sizes and industries is Avochato the best fit for?

Avochato’s positive reviewer feedback is concentrated among small businesses and mid-market organizations, with use spanning several industries. The strongest segments include:

Company size: Small businesses and mid-market organizations.
Industries: Hospitality, marketing and advertising, real estate, and information technology and services.
Other represented sectors: Retail, healthcare, transportation, and nonprofit organizations.

How long does it take to implement Avochato across a team?

Avochato is often up and running quickly, with reported go-live times most commonly under a day or within a month. Longer implementations also occur, especially in the one-to-three-month range.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also common
1–3 months	Less common

What customer support options does Avochato provide, and how do users find the overall support experience?

Avochato offers support by phone, email, and chat, including 24/7 live-rep support; self-service resources are available as well. The support experience is often described as responsive and helpful, with users valuing quick answers and assistance resolving issues. Experiences can vary, and some users have encountered slower follow-up.

What is the experience like for teams switching to Avochato from another tool?

Switching to Avochato has helped teams bring shared business texting, conversation assignment, and bulk messaging into a more coordinated workflow. Teams moving from texting, chat, and voice platforms—including Google Voice, Zipwhip, and Olark—describe seeking easier multi-user communication, more useful features, or automation; the transition can offer a simpler way to manage replies and follow-ups.

What features or capabilities could make Avochato even more useful?

Avochato could be more useful with stronger mobile functionality and easier ways to manage conversations and contacts. Users also point to opportunities to improve notifications and day-to-day reliability.

Bring more desktop capabilities to the mobile app and make it more dependable for managing conversations on the go.
Add clearer ways to sort, group, and search conversations, contacts, and message threads.
Make notifications more consistent and improve performance when message volume is high.

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Mary V.

Consultora de Marketing

Mid-Market (51-1000 emp.)

5/12/2019

"Incredibly useful tool!"

4/5

What do you like best about Avochato?

One of the best options when using Avochato is the ease of communicating with clients through SMS and phone calls and tracking each particular case even if it is assigned to a different operator. It is excellent for organizing the team, prioritizing action, and effectively attending to a large number of clients through these channels. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

It's not exactly something I dislike a lot, but to implement it effectively requires a team with solid knowledge in the areas of marketing and technology. Therefore, initially, it is not easy to use for beginner users without prior training. Review collected by and hosted on G2.com.

Recommendations to others considering Avochato:

The strongest recommendation I can give is to rely on the Technical Support team for any issues you haven't been able to resolve on your own. They are an excellent team that responds quickly. My team had a problem with SMS management and providing responses, which we were able to resolve in less than an hour and continue providing our service thanks to the help of Support. Review collected by and hosted on G2.com.

What problems is Avochato solving and how is that benefiting you?

The greatest benefit this tool provides is the ability to create even from scratch highly effective teams in the field of customer service via SMS/calls and organize them automatically within hours for optimal service. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

9/19/2019

"Versatile text marketing service, Excellent support, easy to use"

4.5/5

What do you like best about Avochato?

The Avochato support team has been amazing. They usually reply within 1-2 hours and have been exceptionally helpful with any and all questions. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

The service is not inexpensive, but you're really paying for a level of quality that you can't find in less expensive or "freemium" services. Review collected by and hosted on G2.com.

Recommendations to others considering Avochato:

If you work in an industry with expertise and clients who have unique questions, this is an amazing service to use. It allows you to have conversations with clients at their convenience and the response time via text is much better than email. Review collected by and hosted on G2.com.

What problems is Avochato solving and how is that benefiting you?

Easy access for customers to connect and ask questions as well as support for sharing out information about events and new products. Review collected by and hosted on G2.com.

David C.

Digital Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/17/2019

"Easy to use text messaging CRM"

4/5

What do you like best about Avochato?

Very easy to use and intuitive, fair pricing that scales with your growth. Support is excellent, integrates well with a variety of 3rd party products via Zapier. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

Sometimes text messages are slow to come through. Contacts organization and filtering could be better. Review collected by and hosted on G2.com.

Recommendations to others considering Avochato:

Great SMS marketing software for a fair monthly/annual price. Great for startups and companies scaling up. Review collected by and hosted on G2.com.

What problems is Avochato solving and how is that benefiting you?

Easy way to set up promotions and contests and able to capture leads accurately and effectively. Review collected by and hosted on G2.com.

Ryan R.

SMS College Marketing

Mid-Market (51-1000 emp.)

9/17/2019

"Avochato for chats"

3.5/5

What do you like best about Avochato?

The chats come in very fast and the search by keyword is huge when re-engaging past customers Review collected by and hosted on G2.com.

What do you dislike about Avochato?

No more zooming in for pictures is not good. Tags can be tough to delete if not an admin. Need more tools for non admin people. Review collected by and hosted on G2.com.

Donald P.

Founder/CEO

Small-Business (50 or fewer emp.)

9/17/2019

"Very helpful communication tool"

5/5

What do you like best about Avochato?

The best thing is the ease of use. I don’t have a lot of time to learn a new system and the rep plus the on screen help has been invaluable. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

I wish we had more messages to use at the lower levels or that inbound text won’t count against our numbers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/21/2019

"Avocha-no"

2/5

What do you like best about Avochato?

I love the Broadcast feature! It makes it easier to send to multiple people all at once. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

I do not like most everything else. It's very annoying that Avochato fails to make a sound on the phone. Texts will come in but I won't see it until the next day because the notification sound didn't ring. Review collected by and hosted on G2.com.

Laura E.

Operations

Small-Business (50 or fewer emp.)

9/19/2019

"Basic, daily usage"

3.5/5

What do you like best about Avochato?

Having client communication all in one place, available in a message thread. As well as call forwarding directly to my phone so I don't require more than one device. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

Needs improvement in terms of sending preset messages to certain groups of contacts on certain days, weekly, biweekly, monthly etc. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

9/17/2019

"Guest response doubled after incorporating Avochato!"

5/5

What do you like best about Avochato?

Avochato is extremely intuitive, requires minimum training and produces excellent results. Compared to the various texting platforms we have tested, it is by far the only one that has the most organizational features. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

We would love to see a further organization in text threads such as folders. Review collected by and hosted on G2.com.

Recommendations to others considering Avochato:

If you're looking to engage more with your guests, increase responses, closing ratios, and decrease response time then Avochato is for you. Review collected by and hosted on G2.com.

What problems is Avochato solving and how is that benefiting you?

Guests are just not too keen to pick up phone calls, especially during the daytime. Using Avochato has increased our response ratios and decreased our time to close. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/19/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Avochato is the texting solution we have been waiting for"

5/5

What do you like best about Avochato?

Easily integrates with Salesforce and slack as well as almost all CRM’s. Clear and easy way to track texting conversation. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

Honestly with this product there are not a lot of complaints. The only one I might have is that they don’t advertise enough for all those people who don’t know they need it yet. Review collected by and hosted on G2.com.

Recommendations to others considering Avochato:

If you have been looking for an option to text clients and get into their first inbox this is the right choice. Review collected by and hosted on G2.com.

What problems is Avochato solving and how is that benefiting you?

Never been able to schedule our text messages from my phone or set up keyword responses or auto replies. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

9/19/2019

"Perfect for sending texts to the masses!"

5/5

What do you like best about Avochato?

The broadcast feature is by far the best feature. It's super easy to send texts to a specific group of people. Review collected by and hosted on G2.com.

What do you dislike about Avochato?

Anything that I had an issue with has been resolved since we started with Avochato. I was even a beta tester for the new version of the app...which was one of my issues before this new version was released...I didn't like that it was not the full version. Now, it's all fixed! Review collected by and hosted on G2.com.