# Archbee vs Document360 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Archbee. Users appreciate its **intuitive UI** and **powerful search** capabilities, which streamline the process of structuring knowledge bases.
- **Users say** that Document360's implementation process is notably efficient, with many highlighting the **version control** and **rollback functionality** as key features that enhance their documentation workflow. In contrast, while Archbee is also praised for its ease of use, it doesn't match the same level of satisfaction in this area.
- **Reviewers mention** that Document360's customer support is a standout feature, with many users describing the team as **problem solvers** who provide valuable resources like weekly information letters. Archbee users, while generally satisfied, do not report the same level of support engagement.
- **According to verified reviews** , Document360's article editor is highly regarded for its user-friendliness, making the creation and organization of documentation much faster. Archbee's WYSIWYG editor is also appreciated, but users note that Document360's features provide a more robust experience overall.
- **Users highlight** that Document360 offers superior analytics and feedback mechanisms, which help teams refine their content effectively. While Archbee provides some analytics, Document360's features in this area are seen as more comprehensive and beneficial for ongoing content improvement.
- **Reviewers note** that Document360 is particularly well-suited for mid-market companies, with a significant portion of its user base falling into this category. In contrast, Archbee is favored by small businesses, which may limit its appeal for larger organizations looking for scalable solutions.



| | Archbee | Document360 | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 118 | 523 | 
| **Largest Market Segment** | Small-Business (91.0% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 5 Team Accounts (billed annually) | 

---
## Top Pros & Cons

### Archbee

Pros:
- Ease of Use (8 reviews)
- Helpful (5 reviews)

Cons:
- Formatting Issues (2 reviews)
- Software Bugs (2 reviews)

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

---
## Ratings Comparison
| Rating | Archbee | Document360 | 
|---|---|---|
  | **Meets Requirements** | 9.0 (72 reviews) | 9.1 (357 reviews) | 
  | **Ease of Use** | 9.4 (74 reviews) | 9.3 (366 reviews) | 
  | **Ease of Setup** | 9.3 (60 reviews) | 9.2 (244 reviews) | 
  | **Ease of Admin** | 9.2 (57 reviews) | 9.1 (214 reviews) | 
  | **Quality of Support** | 9.2 (71 reviews) | 9.5 (343 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (55 reviews) | 9.5 (211 reviews) | 
  | **Product Direction (% positive)** | 9.3 (71 reviews) | 9.4 (320 reviews) | 

---
## Pricing

### Archbee

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | N/A | N/A |
| **Document360** | 9.1/10 | 111 |

#### Administration

| Feature | Archbee | Document360 | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (81 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (77 reviews) | 
| **Issue Management** | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | Archbee | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.5 (95 reviews) | 
| **Publishing Workflows** | Not enough data | 9.2 (88 reviews) | 
| **Analytics** | Not enough data | 9.0 (87 reviews) | 

#### Compliance

| Feature | Archbee | Document360 | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.1 (83 reviews) | 
| **Data Governance** | Not enough data | 9.2 (80 reviews) | 
| **Compliance** | Not enough data | 9.3 (75 reviews) | 
| **Auditing** | Not enough data | 9.2 (71 reviews) | 

#### Customer Support

| Feature | Archbee | Document360 | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (83 reviews) | 
| **Suggestions** | Not enough data | 8.9 (81 reviews) | 
| **Decision Trees** | Not enough data | 8.9 (76 reviews) | 

#### Data Security

| Feature | Archbee | Document360 | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.0 (66 reviews) | 
| **Data Transport** | Not enough data | 9.2 (72 reviews) | 
| **Access Management** | Not enough data | 9.4 (85 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.3 (75 reviews) | 

#### Administration

| Feature | Archbee | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.9 (77 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (95 reviews) | 
| **Performance and Reliability** | Not enough data | 9.3 (95 reviews) | 

#### Generative AI

| Feature | Archbee | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (31 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | 7.8/10 | 55 |
| **Document360** | 8.5/10 | 218 |

#### Knowledge Pages

| Feature | Archbee | Document360 | 
|---|---|---|
| **Templates** | 8.2 (35 reviews) | 8.5 (177 reviews) | 
| **In-Content Feedback** | 8.0 (35 reviews) | 8.6 (171 reviews) | 
| **Versioning and Version History** | 8.9 (37 reviews) | 8.9 (184 reviews) | 
| **Decision Trees** | 8.3 (27 reviews) | 8.4 (149 reviews) | 
| **Duplicate Detection** | 6.7 (8 reviews) | 7.8 (121 reviews) | 
| **Content Editor** | 9.1 (11 reviews) | 8.8 (148 reviews) | 

#### Knowledge Dissemination

| Feature | Archbee | Document360 | 
|---|---|---|
| **Page Analytics** | 7.7 (16 reviews) | 8.7 (176 reviews) | 
| **Permissions** | 9.1 (45 reviews) | 9.1 (179 reviews) | 
| **Knowledge Sharing** | 9.1 (51 reviews) | 9.2 (181 reviews) | 
| **Notifications** | 8.8 (35 reviews) | 8.8 (176 reviews) | 
| **Advanced Search** | 9.1 (9 reviews) | 8.5 (144 reviews) | 
| **Browser Extension** | 7.0 (10 reviews) | 7.9 (116 reviews) | 
| **Organization** | 9.2 (10 reviews) | 9.0 (149 reviews) | 
| **Other Integrations** | 7.1 (8 reviews) | 8.2 (126 reviews) | 
| **Knowledge Integrations** | 6.7 (9 reviews) | 8.2 (125 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Archbee | Document360 | 
|---|---|---|
| **Adaptive Learning** | 5.6 (6 reviews) | 8.1 (24 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.3 (24 reviews) | 
| **Proactive Assistance** | 5.6 (6 reviews) | 8.2 (24 reviews) | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Customization

| Feature | Archbee | Document360 | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | 
| **Change Management** | Feature Not Available | Not enough data | 

#### Organization

| Feature | Archbee | Document360 | 
|---|---|---|
| **Respository** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | N/A | N/A |
| **Document360** | 8.6/10 | 141 |

#### Generative AI

| Feature | Archbee | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (48 reviews) | 

#### Self-Service Experience

| Feature | Archbee | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (128 reviews) | 
| **Searchable Articles** | Not enough data | 9.4 (125 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.7 (73 reviews) | 
| **Personalization** | Not enough data | 8.8 (81 reviews) | 

#### Self-Service Platform

| Feature | Archbee | Document360 | 
|---|---|---|
| **Branding** | Not enough data | 9.2 (83 reviews) | 
| **Automation** | Not enough data | 8.4 (74 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (68 reviews) | 
| **Integrations** | Not enough data | 8.6 (73 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Archbee | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (10 reviews) | 
| **Decision Making** | Not enough data | 8.6 (11 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | N/A | N/A |
| **Document360** | 8.5/10 | 21 |

#### Management and Discovery - IT Documentation

| Feature | Archbee | Document360 | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.5 (21 reviews) | 
| **Version Control** | Not enough data | 8.4 (20 reviews) | 
| **Access and Permissions** | Not enough data | 9.0 (21 reviews) | 

#### Operations - IT Documentation

| Feature | Archbee | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (20 reviews) | 
| **Automation** | Not enough data | 8.2 (20 reviews) | 
| **Reporting** | Not enough data | 8.2 (19 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Archbee** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Knowledge Base

| Feature | Archbee | Document360 | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Archbee | Document360 | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Archbee | Document360 | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Archbee | Document360 | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Unique to Archbee (1):** [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management)

**Unique to Document360 (3):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)


---
## Reviewer Demographics

### By Company Size

| Segment | Archbee | Document360 | 
|---|---|---|
| **Small-Business** | 91.0% | 40.2% | 
| **Mid-Market** | 8.1% | 47.9% | 
| **Enterprise** | 0.9% | 11.9% | 

### By Industry

#### Archbee

- **Computer Software:** 20.5%
- **Marketing and Advertising:** 15.2%
- **Information Technology and Services:** 12.5%
- **Accounting:** 4.5%
- **E-Learning:** 3.6%
- **Education Management:** 3.6%
- **Financial Services:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Program Development:** 1.8%
- **Apparel & Fashion:** 1.8%
- **Other:** 31.3%

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Archbee

- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11991 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4360 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Slab](https://www.g2.com/products/slab/reviews) — 4.6/5 stars (309 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (492 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39090 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12612 reviews)

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4360 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11991 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

---
## Top Discussions

### Archbee

- Title: [I integrate notes in English, French and Arabic. I do not like the Arabic font that they use... anyone know how to get a nice clean Arabic font, either by custom CSS or any other means?](https://www.g2.com/discussions/32478-i-integrate-notes-in-english-french-and-arabic-i-do-not-like-the-arabic-font-that-they-use-anyone-know-how-to-get-a-nice-clean-arabic-font-either-by-custom-css-or-any-other-means) — 2 comments, 1 upvote
  > **Top comment:** "did you talk with support?"
- Title: [Would you like Clickup integrations? We need it a lot](https://www.g2.com/discussions/33337-would-you-like-clickup-integrations-we-need-it-a-lot) — 1 comment, 1 upvote
  > **Top comment:** "hi Maxim,

Please add your request to our "Feature Ideas & Roadmap" in-app :)"

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/archbee-vs-document360)