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Compare Archbee and Document360 
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At a Glance
Market Segments
Small-Business (91.0% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 5 Team Accounts (billed annually)
Archbee
Star Rating
(118)4.6 out of 5
Market Segments
Small-Business (91.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArchbeeDocument360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in its Knowledge Base feature, scoring 9.7, which reviewers mention provides a comprehensive and user-friendly platform for creating and managing documentation. In contrast, Archbee's Knowledge Base scored 7.4, indicating a less favorable user experience.
- Reviewers mention that Document360's Quality of Support is outstanding, with a score of 9.6, highlighting prompt and effective assistance. Archbee, while still good, received a lower score of 9.1, suggesting that users may experience slightly longer response times or less comprehensive support.
- G2 users note that Document360's Versioning and Version History feature is robust, scoring 9.1, which allows for easy tracking of changes. Archbee's score of 8.6 indicates that while it offers versioning, it may not be as intuitive or feature-rich as Document360's offering.
- Users on G2 report that Document360's Integrations score of 9.3 reflects a wide range of compatible tools, making it easier to incorporate into existing workflows. Archbee's score of 8.8 suggests it has fewer integrations available, which could limit its flexibility in some environments.
- Reviewers mention that Document360's Analytics feature, scoring 9.1, provides valuable insights into user engagement and content effectiveness. In comparison, Archbee's analytics capabilities, with a score of 7.5, may not offer the same depth of analysis, potentially leaving users wanting more data-driven insights.
- Users say that Document360's Ease of Use is rated at 9.3, making it accessible for teams of all technical levels. Archbee, with a score of 9.4, is also user-friendly, but some users report that certain features can be less intuitive, which may require additional training or support.
Pricing
Entry-Level Pricing
Archbee
No pricing availableDocument360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Archbee
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.0
72
9.1
347
Ease of Use
9.4
74
9.3
350
Ease of Setup
9.3
60
9.1
235
Ease of Admin
9.2
57
9.1
211
Quality of Support
9.2
71
9.5
335
Has the product been a good partner in doing business?
9.4
55
9.4
209
Product Direction (% positive)
9.3
71
9.5
312
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Knowledge Pages
8.2
35
8.5
174
8.0
35
8.6
170
8.9
37
8.9
181
8.3
27
8.4
149
6.7
8
7.8
120
9.1
11
8.8
147
Knowledge Dissemination
7.7
16
8.7
175
9.1
45
9.1
179
9.1
51
9.2
179
8.8
35
8.8
175
9.1
9
8.5
141
7.0
10
7.9
116
9.2
10
9.0
146
7.1
8
8.2
125
6.7
9
8.2
124
Agentic AI - Knowledge Base
5.6
6
8.1
24
6.1
6
8.3
24
5.6
6
8.2
24
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Archbee and Document360 are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
Archbee is categorized as API Documentation Management
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Archbee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.5%
Marketing and Advertising
15.2%
Information Technology and Services
12.5%
Accounting
4.5%
E-Learning
3.6%
Other
43.8%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Discussions
I integrate notes in English, French and Arabic. I do not like the Arabic font that they use... anyone know how to get a nice clean Arabic font, either by custom CSS or any other means?
2 Comments
EC
did you talk with support?Read more
Would you like Clickup integrations? We need it a lot
1 Comment
DB
hi Maxim,
Please add your request to our "Feature Ideas & Roadmap" in-app :)Read more
Archbee has no more discussions with answers
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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