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Compare Archbee and Document360 
At a Glance
Market Segments
Small-Business (91.0% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 5 Team Accounts (billed annually)
Archbee
Star Rating
(118)4.6 out of 5
Market Segments
Small-Business (91.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ArchbeeDocument360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Archbee. Users appreciate its intuitive UI and powerful search capabilities, which streamline the process of structuring knowledge bases.
- Users say that Document360's implementation process is notably efficient, with many highlighting the version control and rollback functionality as key features that enhance their documentation workflow. In contrast, while Archbee is also praised for its ease of use, it doesn't match the same level of satisfaction in this area.
- Reviewers mention that Document360's customer support is a standout feature, with many users describing the team as problem solvers who provide valuable resources like weekly information letters. Archbee users, while generally satisfied, do not report the same level of support engagement.
- According to verified reviews, Document360's article editor is highly regarded for its user-friendliness, making the creation and organization of documentation much faster. Archbee's WYSIWYG editor is also appreciated, but users note that Document360's features provide a more robust experience overall.
- Users highlight that Document360 offers superior analytics and feedback mechanisms, which help teams refine their content effectively. While Archbee provides some analytics, Document360's features in this area are seen as more comprehensive and beneficial for ongoing content improvement.
- Reviewers note that Document360 is particularly well-suited for mid-market companies, with a significant portion of its user base falling into this category. In contrast, Archbee is favored by small businesses, which may limit its appeal for larger organizations looking for scalable solutions.
Pricing
Entry-Level Pricing
Archbee
No pricing availableDocument360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Archbee
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.0
72
9.1
347
Ease of Use
9.4
74
9.3
350
Ease of Setup
9.3
60
9.1
235
Ease of Admin
9.2
57
9.1
211
Quality of Support
9.2
71
9.5
335
Has the product been a good partner in doing business?
9.4
55
9.4
209
Product Direction (% positive)
9.3
71
9.5
312
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Knowledge Pages
8.2
35
8.5
174
8.0
35
8.6
170
8.9
37
8.9
181
8.3
27
8.4
149
6.7
8
7.8
120
9.1
11
8.8
147
Knowledge Dissemination
7.7
16
8.7
175
9.1
45
9.1
179
9.1
51
9.2
179
8.8
35
8.8
175
9.1
9
8.5
141
7.0
10
7.9
116
9.2
10
9.0
146
7.1
8
8.2
125
6.7
9
8.2
124
Agentic AI - Knowledge Base
5.6
6
8.1
24
6.1
6
8.3
24
5.6
6
8.2
24
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Archbee and Document360 are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
Archbee is categorized as API Documentation Management
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Archbee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.5%
Marketing and Advertising
15.2%
Information Technology and Services
12.5%
Accounting
4.5%
E-Learning
3.6%
Other
43.8%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Discussions
I integrate notes in English, French and Arabic. I do not like the Arabic font that they use... anyone know how to get a nice clean Arabic font, either by custom CSS or any other means?
2 Comments
EC
did you talk with support?Read more
Would you like Clickup integrations? We need it a lot
1 Comment
DB
hi Maxim,
Please add your request to our "Feature Ideas & Roadmap" in-app :)Read more
Archbee has no more discussions with answers
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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