AnswerDash Reviews & Product Details

AnswerDash allows customer service teams to take control over their inquiry volume by identifying frequently asked questions and getting that content integrated into the website (especially in organizations where getting modifications to static web content is difficult, if not impossible.) Review collected by and hosted on G2.com.

The sales staff seems especially aggressive - or maybe I just prefer a hands-off approach. Review collected by and hosted on G2.com.

- friendly interface

- lots of useful options

- flexibility

- customer support Review collected by and hosted on G2.com.

- Not all the analytics options are obvious Review collected by and hosted on G2.com.

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash dashboard.

I love that we can use rich media in the answers. We've taken advantage of this by inserting screenshots and videos that have been appreciated by our end-users.

The new AnswerBase feature has also been well received by our clients and our Customer Service team. Review collected by and hosted on G2.com.

Until recently the dashboard was somewhat confusing but they've recently released a new version which is a huge improvement. Review collected by and hosted on G2.com.

Integration with Zendesk and set up was very simple, it's easy to manage and the customer service is by far the best that I've experienced. Carolyn has helped me every step of the way from pre-purchase, through the trial period and now as a customer with tips and assistance to help me maximize our knowledge-base.

In the first 6 weeks that I've had Answerdash live on my site I've paid for the annual service in heading off both calls and tickets and expect to continue to increase these savings as I continue to develop new content based on what my customers are looking for. Review collected by and hosted on G2.com.

Answerdash is developing a Q&A integration for our app. Once that's available to me they will be a 10. Review collected by and hosted on G2.com.

AnswerDash has all the features we needed in a contextual self-service support widget:

• Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash

• Easy customisation tools – matching our brand colours and fonts was easy with their site scrobbler

• Simple customer interface – clean and simple - AnswerDash's customer facing design is intuitive and easy to use

• Deflection mechanisms to existing channels – it was easy to link with chat and email ticketing platforms enabling us to deflect inbound contacts to self-service for simple questions

• Excellent metrics and reporting – usage metrics, content gaps and deflection measurements are easy to track - there is even an AB testing tool to show your colleagues evidence of its power

• Dynamic tool-tip - this is especially snazzy! Users can query any element on your site using a simple drag-and-drop tool

• Prioritisation engine - powered by machine learning and based on user behaviour content is tailored to your user - making sure it's relevant and contextual

• Localisation tools – multi-language tools allows you to use the tool across international markets Review collected by and hosted on G2.com.

• Widget positioning and styling could be more flexible - full control would be ideal

• Mobile functionality needs some TLC, but works OK

• Chat integration could be a little tighter, though this is likely due to our provider (LiveChatInc) rather than AnswerDash

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I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within the AD tool for those who didn't find their question in the list. One other feature I loved was the grouping of questions, very intuitive and easy to use. Review collected by and hosted on G2.com.

The one feature I didn't like about the list of newly inputted questions was that only a handful loaded at a time. I was trying to Control+F to search through the list, and I essentially had to scroll to the bottom in bunches at a time which was inefficient. Review collected by and hosted on G2.com.