Amadeus Pricing Overview

Ticketing Flexibility – Supports booking, pricing, re-issuing, refunds, and exchanges directly within the portal.

User-Friendly Interface – The Amadeus Selling Platform Connect is web-based, so agents can log in from anywhere Review collected by and hosted on G2.com.

Complex for Beginners – The cryptic codes/commands are hard to learn without proper training. Review collected by and hosted on G2.com.

As a travel agent using Amadeus GDS daily, I have found it to be an indispensable tool that simplifies bookings and enhances efficiency.

One of its standout qualities is its ease of use. The intuitive interface makes navigating complex bookings effortless, saving me valuable time. Implementation is straightforward, with seamless onboarding and integration into existing workflows.

The customer support is reliable, offering prompt assistance whenever needed, ensuring minimal disruptions. Given its extensive capabilities, I use Amadeus frequently, relying on it for everything from flights to hotels and car rentals.

With a wide range of features, including real-time availability, pricing updates, and corporate travel management tools, it covers all aspects of travel planning. Additionally, its ease of integration with CRM systems and payment platforms ensures a smooth experience, making it a powerful asset for any travel business.

What truly sets Amadeus apart is its aggregator capabilities, seamlessly connecting travel agents to platforms like Booking.com for hotel reservations, worldwide transfers, and car hire services. Having all these options in one place eliminates the need to juggle multiple systems, making itinerary planning more efficient and hassle-free. Whether booking a luxury resort or coordinating ground transportation, Amadeus ensures that every aspect of the journey is covered with precision and ease. Review collected by and hosted on G2.com.

Using Amadeus GDS daily has made my work as a travel agent so much smoother, but like any tool, it has its challenges.

One of the biggest hurdles is its complexity. While it’s packed with features, it takes time to fully understand and use them effectively. Training is essential, and even experienced agents sometimes find certain functions less intuitive compared to newer platforms.

Cost can also be a concern. Amadeus isn’t cheap, and for smaller agencies, the pricing structure can feel restrictive. Some users mention unexpected charges, which can make budgeting harder.

Customer support is a mixed bag. While I’ve had helpful interactions, there are times when responses take longer than expected, especially when dealing with technical issues that need urgent resolutions.

Another drawback is that Amadeus still operates on traditional GDS technology, which some in the industry feel is limiting compared to newer distribution systems like NDC. This can mean missing out on certain airline-exclusive fares or special ancillaries that aren’t available through the platform.

Integrations are generally solid, but there can be hiccups when connecting Amadeus with third-party tools. Syncing it with modern CRM systems and payment gateways isn’t always as seamless as I’d like.

Despite these challenges, Amadeus remains a key part of my workflow. It has some frustrating aspects, but its benefits still outweigh the downsides for me. Review collected by and hosted on G2.com.