Amadeus Reviews & Product Details

Amadeus truly stand out is its role as the "brain" of the global travel industry, connecting thousands of different businesses into one smooth network. In simple terms, it acts like a giant, real-time marketplace where airlines, hotels, and car rental companies list their available seats and rooms, and travel agents or websites go to find and book them instantly. This means when you book a flight, the system ensures that the seat is reserved immediately across the world, preventing double-bookings and making sure the price you see is accurate at that exact second. Review collected by and hosted on G2.com.

While Amadeus is a powerhouse, it is often criticized for its steep learning curve. Because the system was built decades ago, much of its core functionality still relies on "cryptic commands"—specialized lines of code that travel agents must memorize and type manually. For a beginner, looking at an Amadeus screen can feel like looking at a wall of complex text rather than a modern app. Even though they have introduced newer, visual interfaces, many advanced tasks still require these old-school coding skills, making it one of the most difficult systems for new employees to master quickly.

Another major drawback is the high cost and strict requirements for smaller businesses. Amadeus is designed primarily for large-scale operations, meaning the setup fees, monthly maintenance costs, and technical requirements can be out of reach for independent travel consultants or small startups Review collected by and hosted on G2.com.

As a travel agent using Amadeus GDS daily, I have found it to be an indispensable tool that simplifies bookings and enhances efficiency.

One of its standout qualities is its ease of use. The intuitive interface makes navigating complex bookings effortless, saving me valuable time. Implementation is straightforward, with seamless onboarding and integration into existing workflows.

The customer support is reliable, offering prompt assistance whenever needed, ensuring minimal disruptions. Given its extensive capabilities, I use Amadeus frequently, relying on it for everything from flights to hotels and car rentals.

With a wide range of features, including real-time availability, pricing updates, and corporate travel management tools, it covers all aspects of travel planning. Additionally, its ease of integration with CRM systems and payment platforms ensures a smooth experience, making it a powerful asset for any travel business.

What truly sets Amadeus apart is its aggregator capabilities, seamlessly connecting travel agents to platforms like Booking.com for hotel reservations, worldwide transfers, and car hire services. Having all these options in one place eliminates the need to juggle multiple systems, making itinerary planning more efficient and hassle-free. Whether booking a luxury resort or coordinating ground transportation, Amadeus ensures that every aspect of the journey is covered with precision and ease. Review collected by and hosted on G2.com.

Using Amadeus GDS daily has made my work as a travel agent so much smoother, but like any tool, it has its challenges.

One of the biggest hurdles is its complexity. While it’s packed with features, it takes time to fully understand and use them effectively. Training is essential, and even experienced agents sometimes find certain functions less intuitive compared to newer platforms.

Cost can also be a concern. Amadeus isn’t cheap, and for smaller agencies, the pricing structure can feel restrictive. Some users mention unexpected charges, which can make budgeting harder.

Customer support is a mixed bag. While I’ve had helpful interactions, there are times when responses take longer than expected, especially when dealing with technical issues that need urgent resolutions.

Another drawback is that Amadeus still operates on traditional GDS technology, which some in the industry feel is limiting compared to newer distribution systems like NDC. This can mean missing out on certain airline-exclusive fares or special ancillaries that aren’t available through the platform.

Integrations are generally solid, but there can be hiccups when connecting Amadeus with third-party tools. Syncing it with modern CRM systems and payment gateways isn’t always as seamless as I’d like.

Despite these challenges, Amadeus remains a key part of my workflow. It has some frustrating aspects, but its benefits still outweigh the downsides for me. Review collected by and hosted on G2.com.

Amadeus is an excellent system that I have been using for the past ten years. It is very user-friendly and offers impressive connectivity with airlines. The helpdesk responds quickly, and there is regular training provided on new products. how is Review collected by and hosted on G2.com.

Amadeus only FD entry need some improvement in options , Review collected by and hosted on G2.com.

Amadeus offers a fast, reliable, and user-friendly platform with comprehensive content for flights, hotels, and cars, making the booking process simple and efficient. Review collected by and hosted on G2.com.

As far as no dislike, as it is best user friendly platform to book airline tickets with fare families Review collected by and hosted on G2.com.

Amadeus is the best application for the aviation industry. It helps in checking the flights and itinaries of the passenger and helps to solve all the booking related issues. We can rebook, check the availabiltiy of the flights and also check the tickets with the ticket status on Amadeus. I am a Travel Agent speacialized in Schedule change, I use Amadeus, Saber Red 360 and Travelport on the daily Basis. THe commands are easy to remember and also the ui is very user friendly. All the informtaion about the booking in the single place. I recommend Travel Agents to trust this platform blindly as it is just made for us. Review collected by and hosted on G2.com.

There are very less opportunities to customise the user interface Review collected by and hosted on G2.com.

Ticketing Flexibility – Supports booking, pricing, re-issuing, refunds, and exchanges directly within the portal.

User-Friendly Interface – The Amadeus Selling Platform Connect is web-based, so agents can log in from anywhere Review collected by and hosted on G2.com.

Complex for Beginners – The cryptic codes/commands are hard to learn without proper training. Review collected by and hosted on G2.com.

They were awarded as one of the best place to work here in the Philippines.

The real definition of work-life balance.

Management is the the best in this company.

Best benefits and perks! Review collected by and hosted on G2.com.

None. I just love everything about here. Review collected by and hosted on G2.com.

Amadeus is very user-friendly no need to enter any manual command as the system offers us the automation option, and I think this is what must needed was in Amadeus Review collected by and hosted on G2.com.

Nothing disliking abouth the amadeus as we use daily to interact with the bookings Review collected by and hosted on G2.com.

- Detailed feature to configure user profiles, payment, and workflow for approval.

- Easier make booking at one time for flight and hotels just by providing dates, expected arrival time, and zipcode for location Review collected by and hosted on G2.com.

First time user will have difficulty to complete its first booking.

There is no intuitive guidance for step-by-step setup while this solution is intended for self-service user.

For example, we can come into booking page, and unable to finalize booking because of incomplete profile or other configuration.

This pre-requisite should be guided to be completed for first time user. Review collected by and hosted on G2.com.

amadeus is a relatively fast and easy to use reservations system, it offers all features in other softwares but faster and easier to learn Review collected by and hosted on G2.com.

amadeus does not support keyboard hotkeys and shortcuts which most flight agents are used to Review collected by and hosted on G2.com.