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I like the fact that this site is very straight forward and easy to interface. I feel as though someone with little of no CRM experience can jump right in and learn as the go. This is a huge plus for our small company which is sales focused. Review collected by and hosted on G2.com.
Some of the videos and help from the customer service department are difficult to find and the process for a phone call/technical issue is a bit more involved than it needs to be. If the ease of use mentioned in the first question was as easy for the help/technical issue line that would be huge in my opinion. It seems like companies really do not want to talk to there customers, you could greatly differentiate your self in this respect if you had a call center/help desk that could be contacted with more ease. Review collected by and hosted on G2.com.
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