--- title: Act! Reviews meta_title: 'Act! Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 515 reviews by the users' company size, role or industry to find out how Act! works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 515 scale: '5' date_modified: '2026-07-19' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Act! Reviews **Vendor:** Act! **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 515 ## About Act! Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes AI-History Summary, Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Payments, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses. ## Act! Pros & Cons **What users like:** - Users appreciate the **ease of use** of Act!, enjoying its user-friendly interface and streamlined access to data. (33 reviews) - Users value the **flexibility and customizability** of Act!, enhancing their customer management and marketing efforts. (21 reviews) - Users value the **improved customer support** of Act!, appreciating fast response times and helpful assistance. (18 reviews) - Users value the **comprehensive contact management system** in Act!, enhancing productivity and accessibility of client data. (15 reviews) - Users appreciate the **intuitive organization** of Act!, effectively maximizing their daily and weekly scheduling for productivity. (14 reviews) - Users appreciate the **user-friendly interface** of Act!, making navigation and team adoption quick and efficient. (12 reviews) - Users love the **extensive automation features** of Act!, enhancing marketing efforts and streamlining contact management. (10 reviews) - Intuitive (10 reviews) - Easy Customization (9 reviews) - Easy Setup (9 reviews) **What users dislike:** - Users are frustrated by the **lack of essential features** and burdensome update requirements of Act!, impacting usability and satisfaction. (14 reviews) - Users find **integration issues** problematic, highlighting the need for smoother connections with other essential tools. (13 reviews) - Users find the **learning curve steep** due to Act!'s outdated interface and complex feature navigation. (11 reviews) - Users find Act! to be **not user-friendly** , citing its outdated interface and challenging setup processes as major drawbacks. (9 reviews) - Users find Act! to have a **not intuitive interface** , which complicates navigation and makes it less user-friendly. (6 reviews) - Poor Customer Support (6 reviews) - Bugs (5 reviews) - Users report persistent **email issues** with Act! that hinder functionality and complicate support interactions. (5 reviews) - High Complexity (5 reviews) - Limited Features (5 reviews) ## Act! Reviews ### 1. It's a pleasure working with ACT **Rating:** 5.0/5.0 stars **Reviewed by:** anthony N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Act!?** I consider ACT! By Swiftpage a solution partner that has helped me build my business. I couldn't have done it without a strong CRM. I've tried others over the years like Goldmine (in the old days), Microsoft CRM (a disaster for me) and most recently Monday.com. I always go back to my basics in ACT and get the job done. Updates have always been meaningful, especially incorporating its social media and marketing platform. Most helpful is its tech support. Reps answer questions thoroughly and are knowledge of ACT for both on-line and desktop applications. **What do you dislike about Act!?** Training new reps and getting them to use ACT properly has always been an issue; **What problems is Act! solving and how is that benefiting you?** Maintaining a detailed database that helps build client relationships. **Official Response from Leslie Reynolds:** > We appreciate you taking the time, Anthony, to let us know that Act! has helped you grow your business and that you are leveraging the power of Act!'s Marketing Automation features. We are grateful for loyal customers like you and value your feedback. We also hope the training resources provided in the following URL are helpful for your new hires. We wish you the very best! ### 2. ACT is very customizable and the representatives are always helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Act!?** The title say it all. I can customize my layout to no end. When I do have an issue and get to customer service, they are always pleasant and helpful. **What do you dislike about Act!?** There are some functions I cannot do from a remote database, and some I cannot do from the web verson. **What problems is Act! solving and how is that benefiting you?** I store a lot of information about our customer base. The sorting (look-up) functions are really helpful. **Official Response from Leslie Reynolds:** > We so appreciate you sharing your experience with Act! and our customer support team in this review. Thank you so much! ### 3. Act! CRM works but there are some limitations. **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Act!?** It does a good job of documenting customer interactions, archiving emails, and most of the other basic CRM tasks which you would expect from a product like this. **What do you dislike about Act!?** For some advanced tasks, we have had to resort to 3rd party tools for functionality. Remote offline users have to use a synch database which can be kind of cumbersome. Contacts are driven by companies, so you may need to change your group hierarchy if you are moving from a different system. Security inside of a company is non-exisitent unless you create a different DB or use a 3rd party add on. **What problems is Act! solving and how is that benefiting you?** We use our CRM to document our sales interactions with a customer. That includes quoting, product development, sales, and product support. The core product works very well but there may be some areas where it can improve to become more than just a standard CRM. **Official Response from Leslie Reynolds:** > Thank you, Benjamin, for sharing how your business is using Act!. We appreciate the feedback! Some of our favorite features come from feature requests by our customers. If you'd like to share any with us, please visit this URL: https://actlink.info/40XVmWQ And, thank you again! We love our customers! ### 4. New installation help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Act!?** The software has been quite reliable and easy to use **What do you dislike about Act!?** Haven't really had any down sides to Act except for the cost. **What problems is Act! solving and how is that benefiting you?** Keeping track of our customers and all their data. **Official Response from Leslie Reynolds:** > We are happy to hear that Act! is easy to use and is helping you keep track of your data. Thank you for your review! ### 5. Act! Online CRM: User-Friendly and Affordable with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** John H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Act!?** The contact management features are robust and enable me to keep track of customer information and interactions with my business. The sales automation and marketing automation tools allow me to automate tasks and create targeted campaigns, which has saved me time and increased my efficiency. The mobile app is a useful tool that enables me to access customer data and manage sales processes on the go. The platform is affordable compared to other CRM solutions on the market, which has helped me to save costs. **What do you dislike about Act!?** I have experienced occasional issues with the platform's reliability, which can be frustrating. While the customer support team is generally helpful, I have encountered some delays in getting my issues resolved. Some features, such as the reporting and analytics tools, could be more advanced and provide greater insights into my business data. **What problems is Act! solving and how is that benefiting you?** Act! is solving the problem of keeping track of my cold calls and follow-up activities. With Act!, I can easily input and manage my customer data, including who I have contacted and when, and who I need to follow up with. This has helped me to stay organized and ensure that I don't miss any important follow-up opportunities. In addition, Act! also enables me to identify who not to call again, which has saved me time and prevented me from wasting resources on unproductive leads. By keeping track of my interactions with customers, Act! has provided me with valuable insights into my sales pipeline and helped me to identify areas for improvement. Overall, Act! has been a beneficial tool for my sales process by improving my cold calling efforts and helping me to stay on top of my follow-up activities. **Official Response from Leslie Reynolds:** > This is great feedback, John! We really appreciate you taking the time to share specifics about how Act! is helping you track and manage your leads and follow-up activities and how you have saved time and gained efficiencies with Act! Marketing Automation. ### 6. ACT! Review **Rating:** 3.0/5.0 stars **Reviewed by:** MIKE C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Act!?** It is a standard sql database that makes tables and fields easy to create and change. ACT also has add-on apps that allow for improved reporting and dashboard creation. Because of the dashboard creation app, our organization was able to move from a paper environment to a paperless one. **What do you dislike about Act!?** Often, the database seems to become corrupt and the server (separate from regular server) needs to be restarted. Both are rep and ACT support has been unable to resolve the issue. I will add that the marketing piece was expensive and did not work for us. **What problems is Act! solving and how is that benefiting you?** As mentioned previously, the 3rd party apps have provided the tools needed to create dashboards across the organization and enabled us to make the transition from a paper environment to a paperless one. **Official Response from Leslie Reynolds:** > We are happy to hear, Mike, that Act! has helped your business go paperless, but are sorry to hear you've had some database corruption issues and that Act! Marketing Automation was not helpful for your business. If you'd like to give Act! Marketing Automation another try, please check out these resources or let us know if you'd like to meet with your advisor for a 1-1 walk-through and additional assistance by calling 866-873-2006. ### 7. The tech was very patient and helped me download the lasted version. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Act!?** I can custimize it to make is work for my business. **What do you dislike about Act!?** I tend to call ACT support several time a year to fix error messages. **What problems is Act! solving and how is that benefiting you?** Helps me consistently follow-up with my clients. **Official Response from Leslie Reynolds:** > Hi Shannon, We appreciate you taking time out of your day to let us know that you are leveraging the customizability of Act! and that our Support team has been helpful. Empowering our customers to be successful is a primary focus at Act! and it's great to know our software is helping you and your business! ### 8. Act Pro Version 24 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jean G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Act!?** Just the correct program size and price for our Company with the right options **What do you dislike about Act!?** What I didn't like about Version 22 was the small note page, and I see now that they have fixed this in Version 24 **What problems is Act! solving and how is that benefiting you?** Kep my notes from the Year 2000 and up to now, yeap being using it that long **Official Response from Leslie Reynolds:** > Thank you Jean for your feedback. We love our longtime Pro users and hope you'll check out Act! Premium with lots of new and exciting features, integrations, and add-on options. We invite you to take a look at the URL below to see if you're ready to give it a try. ### 9. Great end user experience in this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sujata G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Act!?** The product is easy to intregate with our existing software. The customer care executives are very fast to solve the problems. **What do you dislike about Act!?** The subscription packages are little expensive. **What problems is Act! solving and how is that benefiting you?** They are providing a well structured platform for the end users. It helps to acquire new customers and it is easy for beginners like me. **Official Response from Leslie Reynolds:** > We appreciate your feedback, Sunjata. It's great to hear that Act! continues to be a keystone of your office software stack by integrating with other applications that you use. And, we are thrilled that our Customer Care team has been helpful to you as they strive to make our customers successful every day. ### 10. ACT! and Swiftpage WORK for me **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne D. | CEO SmartVentilation, Inc., Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Act!?** Ease of Use, Simple, Better Than Excellent Technical Support. The feeling of confidence when I use the app. I am accustomed to appearance and responses to keyboard inputs. Tech support is excellent, but unavailable after working hours or on weekends. I like AMA, Act Marketing Automation. However, the learning curve is steep. I am still looking for a replacement app that is easier to use. But I have not yet found one that does give me the confidence I feel with ACT! So I am abandoning trials of two more highly rated CRM/marketing automation apps today. I am expecting a consultation with a G2 advisor later today, and I may try more apps that may be recommended. But I am put off by the misleading introductions to the trial apps that make me feel less trusting of them. When they talk about customization I get the idea that the app is more of a do it yourself opportunity to have to learn way more than I care to and knowledge that they should already have to offer the product. **What do you dislike about Act!?** No Dislikes Presently. But would technical help 24 hours. When I call for reasons other than tech support sometimes no one answers. Expand the bid functionality. As I recall, the bids could be best prepared by a template for the opportunities. Make it possible to prepare bids from the opportunity ACT! training videos are pretty good, but they could be excellent with more effort. The trainer is excellent, but I want more of all. ACT! should give him a new contract to prepare and publish more training videos. **Recommendations to others considering Act!:** I am accustomed to the ACT interface and I find others to be less comfortable. **What problems is Act! solving and how is that benefiting you?** Tracking email campaigns. contact details, using groups effectively. Staying on top of day to day activities as well as longer range goals. **Official Response from Leslie Reynolds:** > Thank you, Wayne, for letting us know how you are using Ac! and about your experiences with AMA and support. It sounds like you’d be a great candidate for our Enhanced Support package, which includes Saturday support and can provide additional help around AMA. Please check out this URL (https://www.act.com/resources/support-plans/) to learn more. Also, we invite you to submit a feature request around bid functionality as we’re always looking to make Act! more valuable to professionals worldwide. https://actlink.info/40XVmWQ Thank you again for your feedback! ### 11. Awesome Software and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann M. | Sr. Loan Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Act!?** I love using Act because it is simple and you can access all types of information from your database. I have been using Act for over 20 years. Act has so many features. **What do you dislike about Act!?** The only one is simple instructions to set up a layout. **What problems is Act! solving and how is that benefiting you?** Act helps me identify my clients interest rates and dates they closed escrow. This helps me zero in on clients who could benefit a lower monthly mortgage payment. **Official Response from Leslie Reynolds:** > It's great to hear that Act! is helping you run your loan consultancy business and ensure your clients get the best loan rates based on the data you track and maintain for them. We value our longtime customers, Ann, and really appreciate your feedback. ### 12. For the right sized business, this may be a good option, but for one man shop, it may not be ideal **Rating:** 1.5/5.0 stars **Reviewed by:** Kama T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Act!?** At one time, I would have said that despite its flaws, it was an affordable option. In the past, tech support was included in a subscription, but that is no more. **What do you dislike about Act!?** The every increasing yearly subscription model is a big change for legacy Act! users. The yearly subscription costs more than Microsoft 365, and is leading me to explore other options. **What problems is Act! solving and how is that benefiting you?** I originally purchased Act! as an affordable database management tool for my freelance business. It worked then, even with some flaws, including the difficulty of finding duplicates, since it was a a contact management system aligned with cost structure that made sense for a freelance business model. A disciplined approach to list management could reduce the occurrence of duplicates. Unfortunately, switching to a yearly subscription model has resulted in a significant increase in pricing and is more so than I even pay for the MS Office Suite. **Official Response from Leslie Reynolds:** > We value our customers' feedback and appreciate you taking the time, Kama to let us know how you are using Act!. We are sorry to hear that you are unhappy with Act!’s pricing and we hope you’ll take another look and see that our pricing is significantly lower than other CRMs. Act! Premium is a feature-rich CRM and marketing automation solution currently starting at only $30/user/mo vs. Salesforce at $150, SugarCRM at $85, and Keap at $149, that’s a 75% savings with Act!. Check out https://www.act.com/pricing/ to see our latest features and pricing. ### 13. ACT - team data **Rating:** 3.5/5.0 stars **Reviewed by:** Eunice R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Act!?** - The platform/database is easy to use - It stores all of our notes and details that are shared by all team members - The calendar feature is easy to use and helps us stay organized **What do you dislike about Act!?** - We experience a few glitches where the system can be slow at times - The spacing of our notes section changes anytime we add to an existing note. We have to edit the notes so they aren't all clustered together. - If you copy/paste, the format can also look off **What problems is Act! solving and how is that benefiting you?** It helps us store all of our client information and keeps the team organized. We use the notes section to update status of a file/communication and next steps for our clients/projects. **Official Response from Leslie Reynolds:** > Thank you, Eunice for your review. We are happy to hear that Act! is easy to use, helps with your team's collaboration, and the calendar feature helps keep you organized. We are sorry to learn that you are experiencing a notes formatting issue and hope you'll contact our Support team at support@act.com for assistance. ### 14. Expert Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Act!?** Whenever I have a problem the technical support is always there to helkp me. **What do you dislike about Act!?** I am a small company.Some of the bells and whistles don't completely solve my needs. **What problems is Act! solving and how is that benefiting you?** Act! keeps all of my contacts in an easy to use database. **Official Response from Leslie Reynolds:** > John, thank you for taking the time to share that Act! and our support team is making your workday a little easier. This made our day! ### 15. Quick and Easy to Install and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Act!?** Functionality; ease of use; customer support **What do you dislike about Act!?** Not as many other people use it so not as many suppliers understand it **What problems is Act! solving and how is that benefiting you?** reaching customers more frequently **Official Response from Leslie Reynolds:** > Hi Douglas, We are happy to hear that you're enjoying Act!'s ease of use! We love our customers and it gives us joy to know their lives are made easier by using Act!. ### 16. ACT is a great CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Act!?** ACT! was very easy to use, and the integration with the mass email software was seamless. **What do you dislike about Act!?** Mass updates were time consuming and sometimes confusing. Ofter times, I would need to call ACT! support for help. **What problems is Act! solving and how is that benefiting you?** Keeping in touch with Clients and leads. **Official Response from Leslie Reynolds:** > Thank you for taking the time to share this review and let us know that Act!'s ease of use and marketing automation features are improving your work life! We wish you continued success! ### 17. GREAT Contact Manager, Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Act!?** Great contact manager and amazingly powerful capability. So many powerful options to use! **What do you dislike about Act!?** Occasional "glitch" with email attachments to contact records. **What problems is Act! solving and how is that benefiting you?** Contact management and opportunity follow up is a breeze with this product. Muttiple contact schedules can be set and modified with a click of the mouse. **Official Response from Leslie Reynolds:** > Hi William! It sounds like Act! is helping you out and you’re helping us out by spreading the word - so thanks for taking the time to share! ### 18. The Customer Service person was one of the best I have had in years. TY for making it so easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Act!?** Ease of use and the way it helps with follow-ups and reminders. Very nice **What do you dislike about Act!?** it's easy to use and easy to install. I am switching to Act Cloud. **What problems is Act! solving and how is that benefiting you?** It keeps my sales force on point with follow-up and record-keeping. It helps with the letter import and tracking time. **Official Response from Leslie Reynolds:** > Thank you for your review! We are excited to hear you're switching to Act! Premium Cloud! We know you'll love the no-hassle, maintenance-free, and flexible remote access it provides - letting you access your contacts, calendars, and reminders (and so much more!) wherever you go. ### 19. Valuable Business Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Maureen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Act!?** I like being able to manipulate searches by database category. Creating groups is easy. **What do you dislike about Act!?** The formats for printing lists from the groups is particularly frightful and hard to manipulate for the right size page and font. Card-size printouts are not helpful. It is too easy to create blank contacts, although it is easy to get rid of them. The comments area of each page should be bigger to hold more notes. Merging duplicate contacts can also lead to errors in overwrites. The system should warn you if you are creating a duplicate contact and ask if you really want to do that. **What problems is Act! solving and how is that benefiting you?** Keeps detailed information on specific project groups, provided a group is set up at the beginning of a project. **Official Response from Leslie Reynolds:** > We love hearing from our customers, Maureen, and appreciate you taking the time to let us know how Act! Is helping your business. We understand that you found some limitations and we invite you to please submit your feature requests to our product team at the URL below. Thank you again for your feedback. ### 20. Great help! **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Act!?** Features and ease to use. Help is great when calling in. **What do you dislike about Act!?** Hard to do updates without help. On line instruction not always easy. **What problems is Act! solving and how is that benefiting you?** Tracking of clients **Official Response from Leslie Reynolds:** > Thank you for your feedback, Gerald. We appreciate you taking the time to let us know how Act! is helping you and your business. ### 21. ACT is a nice option for a cheap CRM, although its usability may be improved. **Rating:** 5.0/5.0 stars **Reviewed by:** Swapan kumar b. | Data Entry Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Act!?** ACT provides some of the most straightforward tools when it relates to CRM. I have no trouble making new contacts, setting appointments, and calling my clients. This tool is beneficial if you have an extensive network of contacts. I currently have over 2500 contacts, and because of ACT's alarm feature, which alerts me to important meetings or phone calls, I never forget to call or email anyone. Additionally, I can program an email to be sent on particular anniversaries or when the patient's AMC is going to renew. **What do you dislike about Act!?** Starting in 2020, ACT has transferred all of its products to the cloud, even for the CRM is no longer accessible offline. This represents a worry for a business that takes data safety extremely seriously. We are still utilizing the early draft of offline CRM since we don't want company knowledge to be kept in another nation. An internet solution ought to be less expensive, yet the price has drastically increased in the case of ACT. It undoubtedly provides portability, but not at the expense of information security. **What problems is Act! solving and how is that benefiting you?** The program well maintains your customer experience knowledge. However, if you change computers, you must purchase their new application. This business does everything in its power to mistreat its clients. **Official Response from Leslie Reynolds:** > Thank you Swapan for your review and for letting us know how Act! is helping you and your business. Please be assured that we currently offer Act! Premium with an on-premises, desktop deployment (as well as in the Cloud or even in a hybrid environment with Desktop Sync). Please check out this URL to learn more and confirm your Act! is the best fit for your business. Thank you! https://www.act.com/pricing/ ### 22. Twenty Five Year User **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about Act!?** Ease of use, Familiarity with years of use. **What do you dislike about Act!?** Not compatible with all other Windows business applicatons like Vonage **What problems is Act! solving and how is that benefiting you?** Initiating contact and follow-up **Official Response from Leslie Reynolds:** > Hi Phillip! We appreciate you taking the time to let us know that Act! is helping your business. We understand that you encountered some integration limitations and we invite you to please submit your requests to our product team at the URL below. Most of our favorite integrations and features come from customer requests like yours. Thank you again for your feedback. ### 23. ACT helps us maintain a central repository for important customer information. **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Act!?** It is intuitive and easy to use. There are several ways to access the same information. **What do you dislike about Act!?** We prefer both an online and local database capability. **What problems is Act! solving and how is that benefiting you?** It helps us maintain important customer information in a central location so that it is protected and available even after a user leaves the company. **Official Response from Leslie Reynolds:** > Thank you, Kurt for your review. We're happy to hear that you're enjoying Act!'s intuitive design! And, if you're looking for a hybrid approach, check out our desktop sync at https://www.act.com/pricing/. Thanks again! ### 24. Act! has gon downhill as time goes on **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Act!?** Good for basic contact management... tracking, updating, and recalling contacts and companies. Normal CRM-type needs are well met. **What do you dislike about Act!?** The cloud version that I use is sooooooo quirky and features randomly stop functioning for no apparent reason. I call your support team multiple times monthly and often multiple times weekly, mostly about quirky oddities. **What problems is Act! solving and how is that benefiting you?** Basic CRM is the real benefit to using Act! It's also relatively inexpensive, which is helpful for a small nonprofit managing under 1500 records. **Official Response from Leslie Reynolds:** > Thanks for sharing your feedback, and we’re sorry you’re experiencing a problem like this, we devote a lot of resources to Customer Success because we know it’s critical to our success. We hope you’ll give our Support team another try at https://www.act.com/resources/contact/ or call 866-873-2006. ### 25. Lacks intuitiveness **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Act!?** It's rather easy to customize most things. I like that I can add categories on the fly. **What do you dislike about Act!?** The customer service and tech support is not easy to work with at all - to put it mildly. Running reports is not intuitive. The program needs to be more user friendly. **What problems is Act! solving and how is that benefiting you?** Keeps a list of my clients with room to include detailed notes. I would have liked to have the option to customize some of the headings. We also use it to create a to-do list. **Official Response from Leslie Reynolds:** > Thank you for your review and for letting us know that Act!'s customizability is helpful to your business. We'd love to hear about any feature requests that you might have, perhaps around headings, and hope you'll take a moment to add them here: https://actlink.info/40XVmWQ. And, we are sorry to hear you did not have a good support experience. We know our support team is essential to your success and hope you'll give them another try at https://www.act.com/resources/contact/ or call 866-873-2006 if you continue to have report generation issues. I am also sending along a link to our online resources that you can check out at your convenience. ### 26. Not intuitive and challenging to change **Rating:** 0.5/5.0 stars **Reviewed by:** J.R. D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Act!?** It is compatible with DejaOffice and I like that. **What do you dislike about Act!?** Not intuitive and difficult for me to change. **What problems is Act! solving and how is that benefiting you?** It helps me keep a good record of accounts, their contact info, and notes about my visits. **Official Response from Leslie Reynolds:** > Thank you for sharing that Act! helps you track your accounts and related information. We are sorry to hear that you're having issues with personalizing (or customizing) Act! and hope you'll find the Customization resources on this page helpful. https://www.act.com/resources/how-to/ ### 27. Not Ready for Prime Time **Rating:** 2.5/5.0 stars **Reviewed by:** Frank B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Act!?** Like the account detail. Can keep track of many details. **What do you dislike about Act!?** Can't really get act to works universally on Laptop/Desk/top/ Phone. There is always something not working. **What problems is Act! solving and how is that benefiting you?** Keep all the cleint date in one spot. **Official Response from Leslie Reynolds:** > Frank, we’re sorry to hear that you’re not having a great experience right now. We hope you'll call our Support team at 866-873-2006 or find a helpful resource here: https://www.act.com/resources/contact/ - we’d like to help you however we can. ### 28. ACT User for over 20 years... **Rating:** 5.0/5.0 stars **Reviewed by:** Jody C. | Owner + Ad Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Act!?** I love the simplicity of Act, and the fact I can customize most anything. It's easy to use, and it's a clean interface. The support team is AMAZING!! **What do you dislike about Act!?** Downside, is sometimes i need to purchase outside add-on's to get the result that make me more efficient. Some elements I can not customize, and it adds a bit of work. The marketing automation part has never worked on my system, and we've not uncovered a solution. **What problems is Act! solving and how is that benefiting you?** ACT is my main CRM software, and keeping track of daily activities is crucial. I love the activity feature. **Official Response from Leslie Reynolds:** > We love hearing from customers Jody! Thanks for letting us know how Act! is helping your business. With regard to your marketing automation issues, we want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. ### 29. ACT is good for an affordable CRM but ease of use is not the best **Rating:** 3.0/5.0 stars **Reviewed by:** january l. | business development, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Act!?** I can add companies, groups and contacts, and the marketing software is decent. The program is not easy to use- as some of the features are not self-explanatory so expect to have to hire a consultant or have an IT guy you can refer to for situations when you have no clue how to use a certain feature. **What do you dislike about Act!?** We work in finance and if we do another loan with a customer they have to be entered in as a second entry instead of having them on the same file- this makes it difficult to differentiate between a duplicate entry and an actual file. Also, there is no way to remove duplicate entries so you have to go in and manually delete each one or pay for an additional program to handle this- when you add that charge to the cost of ACT, and the cost of having a consultant- the main selling point of ACT which is the cost has now gone down quite a bit- which is why I have given it 6 out of ten. The cost is still better than the top-notch CRM like salesforce and Pipedrive but sometimes cheaper just isn't better- especially with the lack of features and ability to connect it to other popular programs like zoom info which you would have with the better CRM software. **What problems is Act! solving and how is that benefiting you?** Keeping track of our prospects, deals and customers in at least some kind of order- we have been using ACT for years which is the only reason we have stayed with it- well that and the cost differential compared to Salesforce and PipeDrive. However, if I were to compare ACT to either of those the difference is immense I would give ACT a 2 and SalesForce and PipeDrive a 10. **Official Response from Leslie Reynolds:** > Very sorry to hear you’re having trouble. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. ### 30. Thoroughly average **Rating:** 3.5/5.0 stars **Reviewed by:** Laura M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Act!?** With the continued use of ACT, I don't have to move to a different CRM. **What do you dislike about Act!?** THE COST. Required annual renewals were unnecessary for the first 10 years we used ACT, but then greedy SAGE arrived. Our expenses rose, but not the way we use ACT. **What problems is Act! solving and how is that benefiting you?** NOTHING. **Official Response from Leslie Reynolds:** > We always appreciate hearing from our customers and thank you for your feedback. We are sorry to hear that you are unhappy with Act!’s pricing and we hope you’ll take another look and see that our pricing is significantly lower than our competitors. Act! Premium is a feature-rich CRM and marketing automation solution currently starting at only $30/user/mo vs. Salesforce at $150, SugarCRM at $85, and Keap at $149, that’s a 75% savings with Act!. Check out https://www.act.com/pricing/ to see our latest features and pricing. ### 31. Act! CRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ikenna M. | Computer Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Act!?** One of the strengths of Act! CRM is its customizable interface, which allows users to tailor the software to their specific needs and workflows. The software also integrates with a wide range of third-party applications, such as Microsoft Outlook and QuickBooks. **What do you dislike about Act!?** Overall, Act! CRM is a comprehensive and flexible CRM solution that can help businesses streamline their sales and marketing efforts. **What problems is Act! solving and how is that benefiting you?** Act! CRM is a customer relationship management software that helps businesses organize and manage customer information, sales leads, and marketing campaigns. Some features of Act! CRM includes contact and lead management, sales forecasting, and marketing automation **Official Response from Leslie Reynolds:** > Ikenna - Thank you for taking the time to share that Act! is making your workday a little easier, especially with the customizable interface and integrations. We love hearing from our customers, so thanks again for sharing - this made our day! ### 32. ACT solid database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Act!?** Solid, simple to use, inexpensive, and customizable. The customizable screens and data is the greatest asset **What do you dislike about Act!?** I dislike that ACT is only available online on the cloud. I wish I could open other windows of ACT. Who knows maybe the cloud. I have so many POC that it would be prohibitive to have on the cloud **What problems is Act! solving and how is that benefiting you?** Act is is my CRM software. Once again it is easy to record data, make changes, customize and I like that it save work on screen automatically **Official Response from Leslie Reynolds:** > Thank you for your feedback - we are happy to hear that you are leveraging Act!'s customizability to accommodate your unique business needs. And, Act! Premium is available in the Cloud, via Desktop, or Hybrid using desktop sync. We hope you'll check out the URL to learn more and thanks again for your review. ### 33. Customer Support... **Rating:** 2.5/5.0 stars **Reviewed by:** Steve S. | Owner/Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Act!?** I like link between database and calendar and the way that they work together. **What do you dislike about Act!?** There is a big language barrier - would like U.S. based customer support. Would also be nice to have ACT in Mac version. **What problems is Act! solving and how is that benefiting you?** Keeping an efficient client database as well as day to day calendar. **Official Response from Leslie Reynolds:** > Thanks, Steve for taking the time to bring this to our attention. We’re always looking to make Act! more accessible to professionals the world over. We will discuss your review with our product and support teams. ### 34. Long Time User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Act!?** Customer contact information and record keeping. **What do you dislike about Act!?** Haven't found the mobile app to be very useful **What problems is Act! solving and how is that benefiting you?** managing customer lease expiry dates **Official Response from Leslie Reynolds:** > We value our long-time users and love hearing from you! We are happy to hear that you like Act!'s customer contact and record-keeping functionality, but are sorry to learn that the Companion mobile app has not been as helpful. We hope you'll continue to check it out as we release new improvements and updates on a continuous basis. ### 35. Been an ACT user since 1990. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Act!?** I love the Marketing Automation and the activity series **What do you dislike about Act!?** there is not a good interface with google **What problems is Act! solving and how is that benefiting you?** Keeping in touch and auto flow **Official Response from Leslie Reynolds:** > Thank you, Cheryl, for letting us know that you are enjoying and leveraging Act! Marketing Automation! We appreciate your feedback! Regarding your Google issues, we want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. ### 36. Run away from this program!! They will hold your information hostage **Rating:** 0.0/5.0 stars **Reviewed by:** Stuart L. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Act!?** It's easy to use other than that the company will screw you! **What do you dislike about Act!?** Anytime you have a problem the answer is ALWAYS to pay for the new version. The newer versions are emailed to you, they will NOT provide any physical form of the program. Thus when buying a new computer you MUST buy their newest version of the program even if you don't need it! Otherwise, all your information will be lost because they will not let you have a copy of the program you paid for. NEVER EVER USE the products from these thieves!! **What problems is Act! solving and how is that benefiting you?** The program keeps your client relationship information well. But if you switch computers you have to buy their new program. This company does everything in its power to screw its customers ### 37. ACT! was a great product for many years, but it eventually became outdated for our needs. **Rating:** 2.0/5.0 stars **Reviewed by:** Liza M. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Act!?** It was helpful that it was customizable and could house a lot of different data. **What do you dislike about Act!?** It felt outdated. We ran into several issues and struggled that it wasn't an online cloud-based CRM. We outgrew its capabilities. **What problems is Act! solving and how is that benefiting you?** Can't really say. They weren't trying to make it online when we were using it. **Official Response from Leslie Reynolds:** > Thank you, Liza for taking the time to share this. We value your feedback! It sounds as though you were using an older version of Act! and we hope you'll find this webpage that describes our current offerings helpful as we offer cloud, desktop and hybrid (with Desktop Sync) deployment options to accommodate all of the ways our customers do business. ### 38. Very good, great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Act!?** Retention of all documents and correspondence. Customer support is awesome **What do you dislike about Act!?** Updates, we can download to server and push to users **What problems is Act! solving and how is that benefiting you?** Client management **Official Response from Leslie Reynolds:** > We love hearing from our customers and appreciate you taking the time to let us know how Act! Is helping your business. We understand that you found some limitations around updates and are not sure if you are using our desktop version (you control the timing of updates) or our cloud version (updates are automated), and if perhaps you might benefit from switching deployment methods. For more information, please visit https://www.act.com/pricing/ or call us at 866-873-2006. Thank you again for your feedback. ### 39. FRUSTRATING **Rating:** 0.0/5.0 stars **Reviewed by:** daniel a. | INNOVATION OFFICER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Act!?** THE ABILITY TO KEEP LONG DETAILES HISOTORY ON CONTACTS **What do you dislike about Act!?** CONSTANT CONFLICTS WITH WINDOWS AND NOT APPLE COMPATIBLE **What problems is Act! solving and how is that benefiting you?** NOT SOLVING ANYTHING **Official Response from Leslie Reynolds:** > Daniel, we’re sorry to hear that you’re not having a great experience right now. Would you please visit https://www.act.com/resources/contact/ or give us a call 866-873-2006 to see how we can provide some assistance? We look forward to speaking with you. ### 40. Evolved CRM, marketing and Sales tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Jigyasu K. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Act!?** ACT has some of the very straightforward tools when it comes to CRM. I can easily create a new contact, schedule meetings, calls with my clients. This tool is especially useful when you have lots of contacts. Right now I have about 2500+ contacts and I don't miss calling or emailing any of them due to the alarm feature of ACT, I get alarms for high priority meetings or calls. I can also automate email on various occasions or when a customer's AMC is about to expire. **What do you dislike about Act!?** ACT is not available on-premises anymore, although the cloud service is good now but no option for installed application anymore. While working on the same contact, it becomes a little-bit laggy. **What problems is Act! solving and how is that benefiting you?** I have primarily solved the issue of contacting clients on time, and automating emails on their birthdays, sales call, service renewal. Work has become much easier since we started using ACT. ### 41. We use ACT in a basic form, as a CRM without the email marketing features. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Act!?** It functions as a repository of customer information. It is faster in the cloud than some others we have tried. **What do you dislike about Act!?** email integration with outlook does not seem to work well at all, and this causes extra work if we want client communication stored. **What problems is Act! solving and how is that benefiting you?** Helps keep us on top of prospects who need attention over time. Helps keep sales reps more focused, when they use it. **Official Response from Leslie Reynolds:** > We’re sorry to hear that you've had issues with the Outlook integration. We're here to help. Please call our Support team at 866-873-2006 or via the form found here: https://www.act.com/resources/contact/. We value our customers and their feedback. Thank you for taking the time to let us know how you use Act!. ### 42. I never fully understood how amazing ACT! is until we switched to Salesforce! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Act!?** It works, straight out of the box, and requires minimal configuration and no programming experience. It's also quite fast! No additional expenses for consultants are needed. **What do you dislike about Act!?** At the time we used it, there was no cloud option and no app. We used VPN and Terminal Services to give our distributed workforce access. This presented problems for those thousands of miles away. **What problems is Act! solving and how is that benefiting you?** We used it as our CRM database, where we logged phone, email, and mailings contact with each customer. It allowed everyone, from sales to technical, to see the history of the customer before contacting them. **Official Response from Leslie Reynolds:** > Thank you for your feedback! We love hearing from users and enjoy learning how Act! is helping businesses around the world. Thanks for sharing and continued success to you! ### 43. It gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Tenell G. R. | Independent Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Act!?** It's relatively easy and intuitive to learn how to use and looking for info within is reasonably quick. **What do you dislike about Act!?** It is sort of an entry-level or moderate CRM for small to mid-sized businesses. **What problems is Act! solving and how is that benefiting you?** Organizing contacts and companies for more efficient business development and marketing efforts. **Official Response from Leslie Reynolds:** > Hey Tenell, We're happy to hear that Act! is helping you out. You’re helping us out by spreading the word - so thanks for taking the time to share! ### 44. Best yet Simple CRM solution for us. **Rating:** 4.0/5.0 stars **Reviewed by:** Indrajit S. | Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Act!?** Our company has been using ACT CRM since 2005 and we have not shifted to any other CRM. The ease with which we can add customer updates and schedule tasks, meetings and calls is amazing. As the time passed ACT has improved a lot and many new and important features have been added. In our company we still use the offline version of ACT! CRM. All the users access it through the local network which help with the data security as well. **What do you dislike about Act!?** Since 2020, ACT moved all it's tools to cloud based service and even the CRM isn't available offline. For a company which takes data security very seriously, this is a concern. We don't want our data to be stored in a different country and due to this reason we are still using the older version of offline CRM. One would think that a cloud based tool would cost less, but in ACT's case it has increased significantly. Obviously it gives a portability access but not at the cost of data security. **What problems is Act! solving and how is that benefiting you?** ACT is our primary work tool which is used daily. we use it to schedule our daily tasks, calls, meetings and set sales opportunities. It surely speeds up our customer interaction and keeps on track. It also sends automated emails to customers on various occasions or when we organise some events. It has made our CRM task extremely easy. ### 45. Out with the old, in with the new **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Act!?** Act was a simple system that was easy to navigate **What do you dislike about Act!?** It is too simple and doesn't provide enough features to help a business continue to grow **What problems is Act! solving and how is that benefiting you?** It wasn't solving much, as mentioned it was very basic so you could only do so much with the system **Official Response from Leslie Reynolds:** > We are sorry to hear that you didn't find the features you desire. You may have been using Act! CRM, our turnkey essential CRM + marketing solution. We would like to invite you to try Act! Premium, our full-featured, highly customizable, and all-in-one CRM + marketing automation software. The 14-day trial is free and no credit card or download is required. ### 46. The most powerful CRM solution for marketing It has it all! **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte K. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Act!?** Act! is used in my organization frequently to manage and follow up on leads, and its performance has been superb. It is an easy-to-understand platform and makes it easy to manage customer databases, sales, and marketing-related processes. I love its calendar feature; it makes everything more straightforward and organized. **What do you dislike about Act!?** It is not very open to integrating with many email applications, but it is limited. **Recommendations to others considering Act!:** Act! is a great tool; it is easy to use and has exceptional performance. I have no hesitation in recommending it, especially to small and emerging companies; it will contribute a lot to their growth. **What problems is Act! solving and how is that benefiting you?** Act! is excellent for us; it has allowed us to manage our marketing and CRM more efficiently and have a clearer perception of sales flow and salesperson performance. Tracking leads and sales are straightforward and generate excellent reports, which help make crucial decisions for the organization's growth. ### 47. Frustration with ACT interfaces **Rating:** 1.0/5.0 stars **Reviewed by:** George W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2022 **What do you like best about Act!?** I have been using ACT! for over 20 years, mainly for sending emails to groups of colleagues and clients **What do you dislike about Act!?** Crashes, Too complex to set up remote syncs Poor interface with Gmail and Google calendar Inability to make public and private access work - notwithstanding paying for professional consultant support **What problems is Act! solving and how is that benefiting you?** Managing groups of contacts Intermittent ability to store emails against contacts ### 48. ACT! Is good for sole practitioner of PR **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth F. | President & Chief Connecting Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Act!?** I like having multiple databases, keeping track of conversations and to-dos to keep sales process moving forward. **What do you dislike about Act!?** Sometimes gets buggy - Support is paid for, which is not a big deal, but sometimes hard to understand support rep - cultural barriers. Have had good and poor experiences. **What problems is Act! solving and how is that benefiting you?** Handling media relations for multiple clients - doing mail merges to issue press releases - Grouping media so I can do personal campaigns. ### 49. Left Behind **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Act!?** ACT! was easy to input and sort customers. I liked how you could customize the database. **What do you dislike about Act!?** The price. There are other CRM platforms cheaper and even free (Hubspot) that are better. **Recommendations to others considering Act!:** I would recommend using Hubspot. It was backed by Salesforce and is free to use as long as you don't send out more than 2,000 marketing emails a month. **What problems is Act! solving and how is that benefiting you?** It's good for all your employees to store all their customers in one database, which saves time whenever someone else is looking for a contact they are not always interacting with. **Official Response from Leslie Reynolds:** > Thank you for your feedback. We appreciate hearing from our customers and hope that you'll check out all of our plans, starting at $12/user/mo. ### 50. Please provide the text you would like translated from Portuguese to English. **Rating:** 4.5/5.0 stars **Reviewed by:** Sophia S. | nenhum, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Act!?** Act! allows you to connect to contact details and edits and track interactions and relationships, including opportunities and status, among others. It allows your sales teams to classify customers so they can deliver personalized email campaigns with targeted content and messages. You can keep track of events and schedules with a shared calendar built into the software. **What do you dislike about Act!?** Things would be twice as reliable if you were running your own email or word processor, instead of the passing Microsoft Outlook. Act! previously had things with more integration. It would have been nice if this had been taken into account. It seems that Microsoft has stopped playing nice. **What problems is Act! solving and how is that benefiting you?** Act! is a darn good software. Many of its features are simply fantastic! First of all, I can almost manage my database with the software itself. The remote database synchronization is simply great! ## Act! Discussions - [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) - 1 comment, 1 upvote - [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) - 1 comment, 1 upvote - [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) - 1 comment, 1 upvote - [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) - 2 comments, 1 upvote - [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device) - 1 comment, 1 upvote - [View Act! pricing details and edition comparison](https://www.g2.com/products/act/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+10%3A17%3A51+-0500&secure%5Bsession_id%5D=de4580e8-74c0-4bb0-9497-5eea5648194a&secure%5Btoken%5D=c91c66a73b3dd42bfe9eeb01fe77e0c239662b408ec4f4e042d69b9ea51222bd&format=llm_user) ## Act! Integrations - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuoteWerks](https://www.g2.com/products/quotewerks/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Act! Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Mobile & Social** - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Act! 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