# Act! vs Agentforce Sales (formerly Salesforce Sales Cloud) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Act!. Users appreciate its ability to streamline sales processes, with one reviewer noting how it "improves pipeline visibility" and automates repetitive tasks, making it a powerful tool for sales teams.
- **Users say** that Act! provides a solid solution for small businesses, particularly in managing contact records and communication history. One user highlighted the ease of accessing "pertinent information related to running day-to-day business," which is crucial for smaller teams that need to stay organized.
- **Reviewers mention** that Agentforce Sales offers a more comprehensive feature set, particularly in lead and opportunity management. Users have praised its seamless integration with Salesforce reports and dashboards, which enhances visibility and reporting capabilities, making it easier to manage sales pipelines effectively.
- **According to verified reviews** , Act! faces challenges in setup and configuration, with some users reporting difficulties in matching their specific workflow needs. This can be a drawback for teams looking for a quick and intuitive onboarding experience.
- **G2 reviewers highlight** that Agentforce Sales provides a more robust support system, with higher ratings for quality of support and user assistance. Users have noted that the platform's support features help maintain consistent engagement with prospects, which is vital for successful sales cycles.
- **Users report** that while Act! is effective for managing contacts and tasks, it may not offer the same level of advanced analytics and automation found in Agentforce Sales. This difference can impact larger teams that require more sophisticated tools for tracking performance and optimizing sales strategies.



---
## Frequently Asked Questions

### What is the difference between Act! vs Agentforce Sales?

Agentforce Sales stands out for its higher G2 rating, larger review volume, and stronger support and setup scores compared to Act!.

| [Act!](https://www.g2.com/products/act/reviews) | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) |
| --- | --- |
| 3.9/5 (519 reviews) | 4.4/5 (25,875 reviews) |
| Small-Business | Mid-Market |
| 7.4 | 7.8 |
| 7.6 | 8.1 |
| Ease of Use (33 all-time mentions) | — |



### How do the pricing models of Act! and Agentforce Sales compare?

Agentforce Sales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Act!.

- **Act!:** Reviewers frequently highlight Act! as affordable and cost-effective, especially for small businesses, but note occasional frustrations with upgrade costs and paid support.
- **Agentforce Sales:** Reviewers describe Agentforce Sales as expensive, particularly as features and user counts increase, but many feel the platform's robust capabilities and automation justify the investment for larger teams.



### What are the best alternatives to Act! and Agentforce Sales?

The top three alternatives to Act! and Agentforce Sales are Clari, GreenRope, and Keap.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Act!](https://www.g2.com/products/act/reviews) | 3.9/5 (519) | Small-Business | Affordable for small businesses | Ease of Use (33 all-time mentions) |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875) | Mid-Market | Expensive as features/users scale | Automation and pipeline visibility |
| [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610) | Enterprise | — | Pipeline management and forecasting |
| [GreenRope](https://www.g2.com/products/greenrope/reviews) | 4.3/5 (225) | Small-Business | — | All-in-one CRM and marketing automation |
| [Keap](https://www.g2.com/products/thryv-keap/reviews) | 3.8/5 (30) | Small-Business | — | Automation for small business sales |



### Which CRM features should I prioritize when comparing Act! and Agentforce Sales?

Buyers comparing Act! and Agentforce Sales should prioritize reporting, automation, integrations, and customization.

- **Reporting:** Act! is frequently praised for reporting (8 all-time mentions for feature richness), while Agentforce Sales is highlighted for robust dashboards and analytics in recent reviews.
- **Automation:** Act! receives 10 all-time mentions for automation features; Agentforce Sales is consistently cited for automation and AI-powered workflow capabilities.
- **Integrations:** Act! integrates with Microsoft 365 and Zapier (2 and 1 all-time mentions, respectively); Agentforce Sales is noted for integrations with Jira and Google Workspace in recent reviews, and offers broader integration capabilities.
- **Customization:** Act! is praised for easy customization (9 all-time mentions); Agentforce Sales is described as highly customizable, especially for complex workflows and reporting.



### What are the pros and cons of Act! vs Agentforce Sales?

Act!'s headline strength is ease of use for small businesses, while Agentforce Sales excels in automation and pipeline visibility for larger teams.

- **Act! strengths:** Ease of Use (33 all-time mentions), Customer Management (21), User-Friendly (12), Easy Customization (9), Affordable for small businesses.
- **Act! trade-offs:** Missing Features (14), Integration Issues (13), Learning Curve (11), Outdated interface, Setup complexity for advanced features.
- **Agentforce Sales strengths:** Automation and AI-powered workflows, Robust reporting and dashboards, Highly customizable, Strong integration ecosystem, Pipeline visibility.
- **Agentforce Sales trade-offs:** Expensive as features/users scale, Steep learning curve for new users, Complexity in setup and customization, Performance can slow in highly customized environments.



### Is Act! or Agentforce Sales better for small businesses?

Act! is the better fit for small businesses, as reflected by its largest reviewer segment and affordability sentiment.

- **Act!:** Small-Business is the largest segment, with reviewers consistently citing ease of use, affordability, and suitability for small teams.
- **Agentforce Sales:** Mid-Market is the largest segment, with reviewers noting its scalability and advanced features are better suited for larger organizations.



### Which CRM platform has better integrations?

Agentforce Sales is favored for integrations, with reviewers citing broader and more advanced integration capabilities than Act!.

- **Act!:** Integrates with Microsoft 365 (2 all-time mentions) and Zapier (1 all-time mention), with reviewers noting integration issues as a recurring theme.
- **Agentforce Sales:** Integrates with Jira and Google Workspace, with recent reviews highlighting its ability to connect with a wide range of business tools and a strong integration ecosystem.



### How do Act! and Agentforce Sales compare on customer support?

Agentforce Sales leads Act! on Quality of Support by a material margin, with scores of 8.1 vs 7.6.

- **Act!:** Reviewers mention improved support in recent years, with fast response times and helpful technical assistance, but also note occasional frustrations with offshore support and paid support models.
- **Agentforce Sales:** Reviewers consistently praise responsive and knowledgeable support, smooth onboarding, and effective assistance with customization and implementation.



### Which is easier to implement, Act! or Agentforce Sales?

Agentforce Sales scores higher on Ease of Setup (7.8 vs 7.4), with reviewers describing smoother onboarding and configuration experiences.

- **Act!:** Reviewers describe setup as straightforward for basic use but note complexity and challenges with advanced configuration and upgrades.
- **Agentforce Sales:** Reviewers highlight quick initial setup, organized onboarding, and effective support for implementation, though some mention a learning curve for advanced features.



### Which product has better Reporting?

Agentforce Sales is favored for Reporting, with reviewers highlighting its robust dashboards and analytics capabilities.

- **Act!:** Reporting is frequently cited as a strength, with 8 all-time mentions for feature richness and positive feedback on customizable reports.
- **Agentforce Sales:** Reviewers consistently praise reporting and dashboards, with strong sentiment for real-time analytics, forecasting, and performance tracking.



| | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 521 | 27,564 | 

---
## Top Pros & Cons

### Act!

Pros:
- Ease of Use (31 reviews)
- Customer Management (21 reviews)

Cons:
- Integration Issues (13 reviews)
- Missing Features (13 reviews)

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (2065 reviews)
- Features (1726 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

---
## Ratings Comparison
| Rating | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
  | **Meets Requirements** | 8.2 (453 reviews) | 8.8 (14305 reviews) | 
  | **Ease of Use** | 7.9 (458 reviews) | 8.2 (19556 reviews) | 
  | **Ease of Setup** | 7.4 (248 reviews) | 7.8 (10454 reviews) | 
  | **Ease of Admin** | 7.6 (202 reviews) | 7.9 (4570 reviews) | 
  | **Quality of Support** | 7.6 (432 reviews) | 8.1 (12503 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.6 (192 reviews) | 8.4 (4536 reviews) | 
  | **Product Direction (% positive)** | 5.8 (455 reviews) | 8.3 (13887 reviews) | 

---
## Pricing

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Standard

Price: $30.00 1 user/mo

Key Features:
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 6.8/10 | 358 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 12718 |

#### Sales Force Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Contact & Account Management** | 8.5 (310 reviews) ✓ Verified | 8.8 (9914 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (6415 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.4 (234 reviews) ✓ Verified | 8.8 (9862 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (293 reviews) ✓ Verified | 8.3 (9705 reviews) ✓ Verified | 
| **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 8.0 (7344 reviews) ✓ Verified | 
| **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 8.2 (7643 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 8.0 (6776 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 8.1 (6707 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (236 reviews) | 8.3 (7428 reviews) ✓ Verified | 
| **Contract/License Management** | Not enough data | 9.3 (7 reviews) | 

#### Marketing Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Marketing** | 7.2 (217 reviews) ✓ Verified | 8.0 (6689 reviews) ✓ Verified | 
| **Campaign Management** | 7.1 (188 reviews) ✓ Verified | 8.1 (7015 reviews) ✓ Verified | 
| **Lead Management** | 7.7 (226 reviews) ✓ Verified | 8.5 (8284 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.9 (5431 reviews) | 
| **Email Management** | Not enough data | 8.3 (5 reviews) | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | 9.6 (21 reviews) | 

#### Customer Support

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Case Management** | 7.4 (194 reviews) | 8.3 (6857 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.0 (183 reviews) | 8.1 (6385 reviews) ✓ Verified | 
| **Knowledge Base** | 7.6 (161 reviews) ✓ Verified | 8.2 (6799 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (172 reviews) | 8.0 (5503 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (76 reviews) | 8.2 (5986 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 9.7 (63 reviews) | 
| **Opportunity Management** | Not enough data | 9.9 (41 reviews) | 
| **Sales Pipeline Management** | Not enough data | 9.7 (139 reviews) | 
| **Reporting/Analytics** | Not enough data | 9.3 (206 reviews) | 
| **Calendar Management** | Not enough data | 9.4 (9 reviews) | 
| **Pipeline Management** | Not enough data | 9.6 (109 reviews) | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | 9.7 (16 reviews) | 
| **Visual Analytics** | Not enough data | 9.6 (14 reviews) | 
| **Template Management** | Not enough data | 7.3 (5 reviews) | 
| **Predictive Analytics** | Not enough data | 9.3 (35 reviews) | 
| **Document Management** | Not enough data | 10.0 (6 reviews) | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | 8.0 (5 reviews) | 
| **Field Sales Management** | Not enough data | 8.6 (7 reviews) | 

#### Reporting & Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | 7.3 (241 reviews) ✓ Verified | 8.5 (9210 reviews) ✓ Verified | 
| **Dashboards** | 7.4 (233 reviews) ✓ Verified | 8.5 (9289 reviews) ✓ Verified | 
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.2 (7578 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.9 (5644 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 7.8 (5246 reviews) ✓ Verified | 
| **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 7.7 (6119 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | 7.8 (46 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customization** | 7.5 (159 reviews) ✓ Verified | 8.5 (4030 reviews) ✓ Verified | 
| **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 8.6 (4007 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.7 (151 reviews) ✓ Verified | 8.6 (3709 reviews) ✓ Verified | 
| **Internationalization** | 6.9 (98 reviews) ✓ Verified | 8.4 (2912 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 8.5 (3206 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 8.1 (3218 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.6 (161 reviews) ✓ Verified | 8.7 (3913 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (132 reviews) ✓ Verified | 8.1 (3037 reviews) | 
| **Mobile Access** | Not enough data | 7.6 (31 reviews) | 
| **Lead Generation** | Not enough data | 9.9 (132 reviews) | 

#### Integration

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (159 reviews) ✓ Verified | 8.5 (2632 reviews) ✓ Verified | 
| **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 8.5 (3233 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 6.8 (100 reviews) ✓ Verified | 8.5 (2954 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | 8.1 (174 reviews) | 
| **Internal Chat Integration** | Not enough data | 9.0 (10 reviews) | 
| **Collaboration Tools** | Not enough data | 9.9 (40 reviews) | 
| **Prospecting Tools** | Not enough data | 10.0 (20 reviews) | 
| **Real-Time Data** | Not enough data | 10.0 (29 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | 5.0 (36 reviews) | 7.7 (943 reviews) | 
| **Generative AI** | Not enough data | 8.3 (105 reviews) | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (11 reviews) | 8.4 (389 reviews) | 
| **Multi-step Planning** | 5.2 (11 reviews) | 8.1 (266 reviews) | 
| **Cross-system Integration** | 5.3 (11 reviews) | 8.4 (307 reviews) | 
| **Adaptive Learning** | 5.0 (11 reviews) | 8.0 (241 reviews) | 
| **Natural Language Interaction** | 4.8 (11 reviews) | 8.2 (273 reviews) | 
| **Proactive Assistance** | 5.0 (11 reviews) | 8.4 (309 reviews) | 
| **Decision Making** | 5.0 (11 reviews) | 8.3 (281 reviews) | 
| **Calendar/Reminder System** | Not enough data | 9.0 (5 reviews) | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Search/Filter** | Not enough data | 8.6 (52 reviews) | 
| **Alerts/Notifications** | Not enough data | 7.1 (8 reviews) | 
| **Data Import/Export** | Not enough data | 7.0 (5 reviews) | 
| **Lead Capture** | Not enough data | 10.0 (6 reviews) | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | 9.6 (26 reviews) | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | 10.0 (5 reviews) | 
| **Customizable Fields** | Not enough data | 7.1 (12 reviews) | 
| **Role-Based Permissions** | Not enough data | 7.1 (14 reviews) | 
| **Interaction Tracking** | Not enough data | 9.6 (27 reviews) | 
| **CRM** | Not enough data | 10.0 (34 reviews) | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | 8.9 (55 reviews) | 
| **Contact Database** | Not enough data | 9.8 (20 reviews) | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | 9.3 (7 reviews) | 
| **Multi-Channel Communication** | Not enough data | 10.0 (5 reviews) | 
| **Lead Qualification** | Not enough data | 9.8 (14 reviews) | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | 8.8 (8 reviews) | 
| **Customer Journey Mapping** | Not enough data | 9.1 (9 reviews) | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | 9.1 (17 reviews) | 
| **Data Security** | Not enough data | 8.1 (25 reviews) | 
| **Customizable Reports** | Not enough data | 6.1 (20 reviews) | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | 10.0 (17 reviews) | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | 9.4 (13 reviews) | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | 9.5 (7 reviews) | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | 9.6 (26 reviews) | 
| **Web-based Deployment** | Not enough data | 9.4 (6 reviews) | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | 9.5 (10 reviews) | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | 7.6 (12 reviews) | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | 10.0 (5 reviews) | 
| **For Small Businesses** | Not enough data | 8.0 (5 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | 8.6 (6 reviews) | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | 7.6 (15 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | 10.0 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | 9.8 (276 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 7.2/10 | 43 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Email Marketing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Multivariate Testing** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Email Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Social Marketing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Search Marketing** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Website Visitor Tracking** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Program Management** | 7.0 (27 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.8 (25 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 

#### Social

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Listening** | 7.0 (27 reviews) | Not enough data | 
| **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | 
| **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.8 (26 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Promotion** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mass Texting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Marketing Calendar** | Not enough data | Not enough data | 
| **Customizable CTAs** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Reports

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Marketing Reports** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Interactive Reports** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 
| **Natural Language Search** | Not enough data | Not enough data | 
| **Visual Discovery** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 
| **Data Blending** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customizable Branding** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Publishing/Sharing** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Strategic Planning** | Not enough data | Not enough data | 
| **Self Service Data Preparation** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Data Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Profitability Analysis** | Not enough data | Not enough data | 
| **OLAP** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Connectors** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Data Mining** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Ad hoc Query** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |

#### Cartography

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Geographic Maps** | Not enough data | 8.6 (35 reviews) | 
| **Vector Mapping ** | Not enough data | 8.4 (31 reviews) | 
| **Data Visualization** | Not enough data | 8.6 (35 reviews) | 
| **Overlaying** | Not enough data | 8.3 (35 reviews) | 
| **Data Mapping** | Not enough data | Not enough data | 

#### Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | 8.2 (28 reviews) | 
| **Distance Analysis ** | Not enough data | 8.4 (35 reviews) | 
| **Spatial Analysis** | Not enough data | 8.3 (31 reviews) | 
| **Data Stream** | Not enough data | 8.4 (30 reviews) | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Trade Area Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.6 (29 reviews) | 
| **WYSIWYG Design** | Not enough data | 8.3 (24 reviews) | 
| **API Integrations** | Not enough data | 8.6 (22 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Ad hoc Reporting** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Geocoding** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Database Support** | Not enough data | Not enough data | 
| **2D/3D Designing** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geofencing** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **CAD Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Lead Generation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.8/10 | 442 |

#### Lead Facilitation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.5 (272 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (299 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (322 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (291 reviews) | 

#### Organization

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (359 reviews) | 
| **Data Entry** | Not enough data | 8.8 (353 reviews) | 
| **Integrations / APIs** | Not enough data | 8.9 (345 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (288 reviews) | 
| **Peformance Tracking** | Not enough data | 8.8 (309 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (283 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (303 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (126 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (126 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (30 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (28 reviews) | 
| **Decision Making** | Not enough data | 9.3 (30 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Response Control** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **AI Writing Assistant** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Omnichannel Outreach** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 639 |

#### Integrated Workflows

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Task Management** | Not enough data | 8.7 (521 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.5 (509 reviews) | 
| **Calls and Voice** | Not enough data | 8.1 (464 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.1 (458 reviews) | 
| **CRM Integration** | Not enough data | 8.9 (525 reviews) | 
| **Calendar** | Not enough data | 8.4 (467 reviews) | 
| **Shared Records** | Not enough data | 8.6 (480 reviews) | 
| **Business Process Automation** | Not enough data | 10.0 (5 reviews) | 
| **Performance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Management** | Not enough data | 8.4 (481 reviews) | 
| **Workflow Management** | Not enough data | 8.7 (504 reviews) | 
| **Workflow Performance** | Not enough data | 8.7 (498 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (482 reviews) | 
| **Gamification** | Not enough data | 7.8 (413 reviews) | 

#### AI and Automation

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.5 (462 reviews) | 
| **Lead Scoring** | Not enough data | 8.4 (470 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (425 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.0 (429 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (415 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (267 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (89 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (88 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (87 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (88 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (88 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (88 reviews) | 
| **Decision Making** | Not enough data | 8.5 (88 reviews) | 
| **Strategic Planning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |

#### Call Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (133 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (137 reviews) | 
| **Call Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Lead Qualification** | Not enough data | 8.9 (134 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (142 reviews) | 
| **Speech-to-Text** | Not enough data | 8.7 (126 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (60 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 9.1 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | 
| **Decision Making** | Not enough data | 9.1 (15 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 88 |

#### Revenue Sourcing and Forecasting

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Revenue History** | Not enough data | 8.7 (69 reviews) | 
| **Pipeline Management** | Not enough data | 8.6 (72 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.8 (72 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (65 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (69 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.4 (60 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.2 (60 reviews) | 

#### CRM Data Enrichment

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.1 (66 reviews) | 
| **Email Activity Capture** | Not enough data | 8.4 (64 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (61 reviews) | 
| **Marketing Leads** | Not enough data | 8.2 (68 reviews) | 
| **Contact Capture** | Not enough data | 8.5 (58 reviews) | 

#### Account Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.3 (65 reviews) | 
| **Account optimization** | Not enough data | 8.1 (66 reviews) | 
| **Historical Patterns** | Not enough data | 8.1 (62 reviews) | 
| **Rep Performance** | Not enough data | 8.3 (62 reviews) | 
| **Account Engagement** | Not enough data | 8.7 (58 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.4 (58 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (23 reviews) | 
| **Decision Making** | Not enough data | 8.4 (25 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 |

#### Territory Mapping

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 8.7 (31 reviews) | 
| **Strategic Selling** | Not enough data | 8.6 (29 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 8.4 (29 reviews) | 

#### Route Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Priority** | Not enough data | 8.9 (28 reviews) | 
| **Optimized Sales Routes** | Not enough data | 9.0 (30 reviews) | 
| **Map Directions** | Not enough data | 9.1 (31 reviews) | 

#### Sales Performance Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Gamification** | Not enough data | 8.3 (26 reviews) | 
| **Performance Dashboards** | Not enough data | 8.3 (29 reviews) | 
| **Sales Rep Tracker** | Not enough data | 9.0 (29 reviews) | 

#### Presentation and Forms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 8.0 (25 reviews) | 
| **Digital Contracts** | Not enough data | 8.2 (28 reviews) | 
| **E-signature** | Not enough data | 8.5 (28 reviews) | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 186 |

#### Integrations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 8.1 (159 reviews) | 
| **Email Integration** | Not enough data | 8.6 (161 reviews) | 
| **Zoom Integration** | Not enough data | 8.1 (160 reviews) | 
| **Google Meet Integration** | Not enough data | 8.1 (159 reviews) | 
| **Salesforce Integration** | Not enough data | 8.9 (164 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (154 reviews) | 
| **Personalized Links** | Not enough data | 8.2 (158 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.3 (157 reviews) | 
| **Online Booking** | Not enough data | Not enough data | 
| **Room Booking** | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (158 reviews) | 
| **Automatic Updates** | Not enough data | 8.3 (158 reviews) | 
| **Buffer Times** | Not enough data | 8.1 (160 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (35 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (36 reviews) | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Task Scheduling** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Real-time Scheduling** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Resource Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Absence Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Class Scheduling** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Booking Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Group Scheduling** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Time Zone Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 203 |

#### Sales Performance Features - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Account Scoring** | Not enough data | 8.5 (173 reviews) | 
| **Revenue Planning** | Not enough data | 8.5 (163 reviews) | 
| **Account Segmentation** | Not enough data | 8.5 (167 reviews) | 
| **Sales Performance** | Not enough data | 8.6 (171 reviews) | 
| **Sales Forecasting** | Not enough data | 8.6 (171 reviews) | 
| **Integrations** | Not enough data | 8.8 (169 reviews) | 
| **Scenario Modeling** | Not enough data | 8.2 (162 reviews) | 

#### Territory Management - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Territory Management** | Not enough data | 8.6 (164 reviews) | 
| **Territory Planning** | Not enough data | 8.5 (170 reviews) | 

#### Quota & Capacity Management - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Quota Management** | Not enough data | 8.4 (166 reviews) | 
| **Capacity Management** | Not enough data | 8.4 (174 reviews) | 
| **Quota Planning** | Not enough data | 8.4 (166 reviews) | 

#### Agentic AI - Sales Planning

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (58 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (56 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 519 |

#### Agentic AI - Lead Scoring

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (56 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (55 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (56 reviews) | 
| **Decision Making** | Not enough data | 8.2 (57 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Attribution

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.9 (455 reviews) | 
| **Lead Assignment** | Not enough data | 8.9 (461 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (436 reviews) | 

#### Discovery

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (465 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.6 (455 reviews) | 
| **Lead Context** | Not enough data | 8.6 (432 reviews) | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.5 (419 reviews) | 
| **Workflow** | Not enough data | 8.6 (441 reviews) | 

#### Platform

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.6 (431 reviews) | 
| **Analysis** | Not enough data | 8.6 (432 reviews) | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Demographic/Firmographic Data** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Web Forms** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Data Enrichment** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 689 |

#### Agentic AI - Sales Performance Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (69 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (69 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (69 reviews) | 

#### Incentives

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Badges** | Not enough data | 8.2 (432 reviews) | 
| **Triggers** | Not enough data | 8.4 (495 reviews) | 
| **Commission Calculator** | Not enough data | 8.0 (430 reviews) | 
| **Leaderboards** | Not enough data | 8.5 (507 reviews) | 

#### Personalization

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Profiles** | Not enough data | 8.6 (477 reviews) | 
| **Custom Reports** | Not enough data | 8.8 (555 reviews) | 
| **Dashboards** | Not enough data | 8.9 (589 reviews) | 
| **Goal Setting/Tracking** | Not enough data | 8.6 (531 reviews) | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 

#### Administrative

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | 8.7 (561 reviews) | 
| **Employee Structure** | Not enough data | 8.5 (522 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.3 (503 reviews) | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Ongoing Performance Tracking** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Quota Planning** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Rewards Points** | Not enough data | Not enough data | 
| **Organizational Charting** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Performance Appraisal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Sales Onboarding & Training** | Not enough data | Not enough data | 
| **Employee Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |

#### Agentic AI - Email Tracking

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (61 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (59 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (59 reviews) | 
| **Decision Making** | Not enough data | 8.4 (62 reviews) | 

#### Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (569 reviews) | 
| **Link Activity** | Not enough data | 8.4 (576 reviews) | 
| **Attachment Activity** | Not enough data | 8.3 (590 reviews) | 

#### Customizations

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (624 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (592 reviews) | 
| **Real-Time Notifications** | Not enough data | 8.5 (625 reviews) | 
| **Email Categorization** | Not enough data | 8.3 (570 reviews) | 
| **Templates** | Not enough data | 8.4 (598 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (289 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Subscription Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mailing List Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1210 |

#### Agentic AI - Sales Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (80 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (78 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (79 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (967 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (996 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (899 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.7 (1027 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (960 reviews) | 

#### Predictive Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.4 (946 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.6 (961 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (853 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (893 reviews) | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (983 reviews) | 
| **Sales Gamification** | Not enough data | 8.1 (853 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.6 (977 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (1046 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 222 |

#### Agentic AI - Outbound Call Tracking

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (39 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (40 reviews) | 

#### Calling

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (186 reviews) | 
| **Generate Location** | Not enough data | 8.4 (177 reviews) | 
| **Call Types** | Not enough data | 8.7 (186 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (184 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (45 reviews) | 

#### Contacts

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (177 reviews) | 
| **Information Locater** | Not enough data | 8.7 (180 reviews) | 
| **Record Prospect Data** | Not enough data | 8.7 (182 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 

#### Insights

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (190 reviews) | 
| **Daily Summary** | Not enough data | 8.9 (183 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (179 reviews) | 
| **Automated Emails** | Not enough data | 8.5 (189 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (183 reviews) | 
| **Automated Note Taking** | Not enough data | 8.7 (39 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Meeting Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |

#### Agentic AI - Sales Coaching

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 9.0 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 9.1 (20 reviews) | 
| **Decision Making** | Not enough data | 9.2 (20 reviews) | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (254 reviews) | 
| **Coaching Materials** | Not enough data | 8.8 (246 reviews) | 
| **Playbook Creation** | Not enough data | 8.5 (207 reviews) | 
| **Video Record** | Not enough data | 8.5 (242 reviews) | 

#### Feedback

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Review** | Not enough data | 8.7 (235 reviews) | 
| **Scorecard** | Not enough data | 8.6 (232 reviews) | 
| **Coaching Card** | Not enough data | 8.6 (213 reviews) | 
| **Leaderboard** | Not enough data | 8.6 (200 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (225 reviews) | 
| **Notifications** | Not enough data | 8.9 (226 reviews) | 
| **Competition** | Not enough data | 8.7 (198 reviews) | 

#### Generative AI

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (69 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 445 |

#### Agentic AI - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (31 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (31 reviews) | 

#### Content Management

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Import** | Not enough data | 8.3 (349 reviews) | 
| **Content Creation** | Not enough data | 8.1 (339 reviews) | 
| **Templates** | Not enough data | 8.2 (325 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (315 reviews) | 
| **Content Library** | Not enough data | 8.3 (332 reviews) | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Analytics

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (344 reviews) | 
| **Alerts** | Not enough data | 8.4 (342 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.5 (224 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (348 reviews) | 
| **Prioritization** | Not enough data | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Sales Training ** | Not enough data | 8.3 (25 reviews) | 
| **Sales Coaching** | Not enough data | 8.3 (25 reviews) | 
| **Sales Onboarding** | Not enough data | 8.5 (25 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 8.3 (25 reviews) | 
| **AI and Automation** | Not enough data | 8.1 (25 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | 8.6 (24 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Audio/Video Recording** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Audio File Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Microlearning** | Not enough data | Not enough data | 
| **Content Sharing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | 10.0 (5 reviews) | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | 10.0 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Act! | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Small-Business** | 79.0% | 20.5% | 
| **Mid-Market** | 16.6% | 45.7% | 
| **Enterprise** | 4.4% | 33.7% | 

### By Industry

#### Act!

- **Financial Services:** 9.0%
- **Marketing and Advertising:** 5.4%
- **Real Estate:** 5.2%
- **Construction:** 5.0%
- **Insurance:** 4.4%
- **Information Technology and Services:** 4.2%
- **Computer Software:** 3.6%
- **Wholesale:** 2.2%
- **Non-Profit Organization Management:** 2.2%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.7%

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.1%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 7.0%
- **Marketing and Advertising:** 4.8%
- **Non-Profit Organization Management:** 3.0%
- **Internet:** 3.0%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.7%
- **Consulting:** 2.5%
- **Education Management:** 2.3%
- **Other:** 46.9%

---
## Alternatives

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (32 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1624 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1455 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1003 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (9896 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9839 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3652 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6743 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (227 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2105 reviews)

---
## Top Discussions

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 8 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-agentforce-sales-formerly-salesforce-sales-cloud)