# Act! vs GoldMine Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Act! excels in user experience, with many praising its **easy interface** and intuitive design. Users highlight how this user-friendliness significantly enhances their work efficiency, making daily operations smoother and more organized.
- **According to verified reviews** , Act! has a clear advantage in implementation, with users noting that the **initial setup was straightforward and easy**. In contrast, GoldMine users have mentioned challenges with setup, indicating a steeper learning curve for new users.
- **Users say** that Act! offers better support quality, with a score reflecting its responsiveness and helpfulness. Reviewers appreciate the **search features** and overall support experience, while GoldMine users have expressed a desire for more robust support options.
- **Reviewers mention** that Act! provides superior contact and account management capabilities, scoring higher in this area. Users find it beneficial for maintaining organization, while GoldMine users appreciate its database but feel it lacks some advanced features.
- **G2 reviewers highlight** that Act! has a stronger market presence, reflected in its higher G2 Score and a greater number of recent reviews. This suggests a more active user base and ongoing product development, which can be crucial for long-term reliability.
- **According to user feedback** , while GoldMine offers solid reporting features and administrative control, it falls short in areas like mobile user support and ease of use compared to Act!. Users have noted that GoldMine's reporting is stellar, but the overall experience can be less intuitive.



---
## Frequently Asked Questions

### What is the difference between Act! vs GoldMine?

Act! stands out for its higher reviewer satisfaction, easier setup, and stronger support compared to GoldMine.

| [Act!](https://www.g2.com/products/act/reviews) | [GoldMine](https://www.g2.com/products/goldmine/reviews) |
| --- | --- |
| 3.9/5 (519 reviews) | 3.7/5 (198 reviews) |
| Small-Business | Small-Business |
| 7.4 | 6.6 |
| 7.6 | 7.3 |
| Ease of Use (33 all-time mentions) | Automation Focus (recent reviews) |



### How do the pricing models of Act! and GoldMine compare?

Act! is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Act!:** Reviewers consistently highlight Act! as affordable and a strong value for the features provided, with positive sentiment around its cost-effectiveness and all-in-one package.
- **GoldMine:** Reviewers describe GoldMine as competitively priced and easy to subscribe to, but some mention higher costs for single users and less satisfaction with value compared to newer CRMs.



### What are the best alternatives to Act! and GoldMine?

The top three alternatives to Act! and GoldMine are Agentforce Sales, GreenRope, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Act!](https://www.g2.com/products/act/reviews) | 3.9/5 (519 reviews) | Small-Business | Affordable, strong value | Ease of Use (33 all-time mentions) |
| [GoldMine](https://www.g2.com/products/goldmine/reviews) | 3.7/5 (198 reviews) | Small-Business | Competitively priced | Automation Focus (recent reviews) |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | — | — |
| [GreenRope](https://www.g2.com/products/greenrope/reviews) | 4.3/5 (225 reviews) | Small-Business | — | — |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | — |



### Which CRM features should I prioritize when comparing Act! and GoldMine?

Buyers comparing Act! and GoldMine should prioritize ease of use, setup experience, reporting, integrations, and marketing automation.

- **Ease of Use:** Act! 7.9, GoldMine 7.4; Act! has 33 all-time mentions for ease of use, while GoldMine is noted as less intuitive in recent reviews.
- **Ease of Setup:** Act! 7.4, GoldMine 6.6; reviewers cite easier setup for Act! in recent reviews.
- **Reporting:** Reporting is the most frequently mentioned feature across both products, with Act! receiving strong praise for customizable reports and GoldMine for robust reporting features.
- **Integrations:** Act! integrates with Microsoft 365 and Zapier (recent reviews), while GoldMine reviewers cite limited integration options and desire for more modern integrations.
- **Marketing Automation:** Act! offers campaign management and marketing ROI analytics, features not cited for GoldMine.



### What are the pros and cons of Act! vs GoldMine?

Act!'s headline strength is ease of use, while GoldMine's is its automation focus for B2B workflows.

- **Act! strengths:** Ease of Use (33 all-time mentions), Customer Management (21), Contact Management (15), Organization Efficiency (14), User-Friendly (12), Automation Features (10), Easy Customization (9), Email Marketing (8), Feature Richness (8), Lead Management (8), Marketing Automation (7).
- **Act! trade-offs:** Missing Features (14), Integration Issues (13), Learning Curve (11), Not User-Friendly (9).
- **GoldMine strengths:** Automation Focus (recent reviews), Easy Customization (recent reviews), Feature Richness (recent reviews), Organization Efficiency (recent reviews).
- **GoldMine trade-offs:** Email Issues (recent reviews), Learning Curve (recent reviews), Not Intuitive (recent reviews), Not User-Friendly (recent reviews), Time-Consuming (recent reviews).



### Is Act! or GoldMine better for small businesses?

Act! is the better fit for small businesses, with stronger small-business reviewer sentiment and higher satisfaction scores.

- **Act!:** Small-Business is the largest segment, with reviewers consistently praising its ease of use, affordability, and suitability for organizing contacts and managing day-to-day business operations.
- **GoldMine:** Small-Business is also the largest segment, but reviewers more frequently cite challenges with interface intuitiveness and setup, making it less favored for small-business needs.



### Which CRM platform has better integrations?

Act! is favored for integrations, with more recent reviewer mentions and broader tool support than GoldMine.

- **Act!:** Integrates with Microsoft 365 and Zapier, both cited in recent reviews; reviewers note the value of Outlook integration and desire for expanded options.
- **GoldMine:** Reviewers mention limited integration options, with some citing integration with Exchange Online and a desire for more modern integrations.



### How do Act! and GoldMine compare on customer support?

Act! and GoldMine are rated in near-parity on Quality of Support, with Act! at 7.6 and GoldMine at 7.3, a difference below the materiality threshold.

- **Act!:** Reviewers frequently highlight responsive and helpful support, with 18 all-time mentions for customer support and recent praise for onboarding and technical assistance.
- **GoldMine:** Reviewers describe support as good or very good in recent reviews, with some citing prompt responses and others noting slower support or challenges with third-party support partners.



### Which is easier to implement, Act! or GoldMine?

Act! is easier to implement than GoldMine, with a 0.8-point higher Ease of Setup score (7.4 vs 6.6).

- **Act!:** Reviewers consistently describe straightforward setup, easy onboarding, and helpful support during implementation, with 9 all-time mentions for easy setup.
- **GoldMine:** Reviewers note that setup can be functional and straightforward, but some cite a steeper learning curve and challenges with initial configuration, especially for less technical users.



### Which product has better Reporting?

Act! is favored for Reporting, with more frequent reviewer praise and higher customization capabilities.

- **Act!:** Reviewers highlight customizable reporting, graphic chart generation, and robust reporting options; reporting is frequently cited as a standout feature in recent reviews.
- **GoldMine:** Reviewers describe reporting as robust and structured, with positive sentiment around report generation and analytics, but fewer recent mentions compared to Act!.



| | Act! | GoldMine | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 521 | 197 | 

---
## Top Pros & Cons

### Act!

Pros:
- Ease of Use (31 reviews)
- Customer Management (21 reviews)

Cons:
- Integration Issues (13 reviews)
- Missing Features (13 reviews)

### GoldMine

Pros:
- Automation Focus (1 reviews)
- Easy Customization (1 reviews)

Cons:
- Email Issues (1 reviews)
- Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | Act! | GoldMine | 
|---|---|---|
  | **Meets Requirements** | 8.2 (453 reviews) | 7.7 (171 reviews) | 
  | **Ease of Use** | 7.9 (458 reviews) | 7.4 (172 reviews) | 
  | **Ease of Setup** | 7.4 (248 reviews) | 6.6 (94 reviews) | 
  | **Ease of Admin** | 7.6 (202 reviews) | 7.3 (93 reviews) | 
  | **Quality of Support** | 7.6 (432 reviews) | 7.3 (155 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.6 (192 reviews) | 7.4 (89 reviews) | 
  | **Product Direction (% positive)** | 5.8 (455 reviews) | 4.2 (174 reviews) | 

---
## Pricing

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Standard

Price: $30.00 1 user/mo

Key Features:
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

### GoldMine

#### Entry-Level Pricing

Plan: Goldmine Premium - OWN IT

Price: $26 per month

Description: *when amortized over 3 years

Key Features:
- Bundles include one year of technical support and software updates.

[Browse all 2 editions](https://www.g2.com/products/goldmine/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 6.8/10 | 358 |
| **GoldMine** | 7.0/10 | 157 |

#### Sales Force Automation

| Feature | Act! | GoldMine | 
|---|---|---|
| **Contact & Account Management** | 8.5 (310 reviews) ✓ Verified | 8.1 (131 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.4 (234 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (293 reviews) ✓ Verified | 7.8 (126 reviews) ✓ Verified | 
| **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 6.6 (72 reviews) ✓ Verified | 
| **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 6.9 (112 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 6.6 (66 reviews) | 
| **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 6.7 (67 reviews) | 
| **Customer Contract Management** | 7.9 (236 reviews) | 7.7 (31 reviews) | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Act! | GoldMine | 
|---|---|---|
| **Email Marketing** | 7.2 (217 reviews) ✓ Verified | 6.8 (95 reviews) ✓ Verified | 
| **Campaign Management** | 7.1 (188 reviews) ✓ Verified | Feature Not Available | 
| **Lead Management** | 7.7 (226 reviews) ✓ Verified | 7.2 (93 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | Feature Not Available | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Act! | GoldMine | 
|---|---|---|
| **Case Management** | 7.4 (194 reviews) | 6.9 (84 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.0 (183 reviews) | 7.0 (69 reviews) ✓ Verified | 
| **Knowledge Base** | 7.6 (161 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Call Center Features** | 7.0 (172 reviews) | 6.0 (62 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (76 reviews) | 6.5 (63 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | GoldMine | 
|---|---|---|
| **Reporting** | 7.3 (241 reviews) ✓ Verified | 7.0 (106 reviews) ✓ Verified | 
| **Dashboards** | 7.4 (233 reviews) ✓ Verified | 7.2 (96 reviews) ✓ Verified | 
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 6.6 (82 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Act! | GoldMine | 
|---|---|---|
| **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 5.5 (53 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | GoldMine | 
|---|---|---|
| **Customization** | 7.5 (159 reviews) ✓ Verified | 7.3 (60 reviews) ✓ Verified | 
| **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 7.2 (52 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.7 (151 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | 
| **Internationalization** | 6.9 (98 reviews) ✓ Verified | 8.0 (10 reviews) | 
| **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 6.4 (28 reviews) | 
| **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 6.8 (54 reviews) | 
| **Performance and Reliability** | 7.6 (161 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (132 reviews) ✓ Verified | 7.3 (52 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | GoldMine | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (159 reviews) ✓ Verified | 7.0 (66 reviews) ✓ Verified | 
| **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 6.6 (35 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 6.8 (100 reviews) ✓ Verified | 6.4 (38 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Act! | GoldMine | 
|---|---|---|
| **AI Text Generation** | 5.0 (36 reviews) | 7.2 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Act! | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 5.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (11 reviews) | Not enough data | 
| **Adaptive Learning** | 5.0 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (11 reviews) | Not enough data | 
| **Decision Making** | 5.0 (11 reviews) | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | GoldMine | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 7.2/10 | 43 |
| **GoldMine** | N/A | N/A |

#### Email Marketing

| Feature | Act! | GoldMine | 
|---|---|---|
| **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Act! | GoldMine | 
|---|---|---|
| **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Multivariate Testing** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Act! | GoldMine | 
|---|---|---|
| **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Email Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Social Marketing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Search Marketing** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Website Visitor Tracking** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Act! | GoldMine | 
|---|---|---|
| **Program Management** | 7.0 (27 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.8 (25 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 

#### Social

| Feature | Act! | GoldMine | 
|---|---|---|
| **Social Listening** | 7.0 (27 reviews) | Not enough data | 
| **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | 
| **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | GoldMine | 
|---|---|---|
| **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | GoldMine | 
|---|---|---|
| **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.8 (26 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Act! | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | GoldMine | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Act! | GoldMine | 
|---|---|---|
| **Social Promotion** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Mass Texting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Marketing Calendar** | Not enough data | Not enough data | 
| **Customizable CTAs** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | Act! | GoldMine | 
|---|---|---|
| **Small-Business** | 79.0% | 71.1% | 
| **Mid-Market** | 16.6% | 25.6% | 
| **Enterprise** | 4.4% | 3.3% | 

### By Industry

#### Act!

- **Financial Services:** 9.0%
- **Marketing and Advertising:** 5.4%
- **Real Estate:** 5.2%
- **Construction:** 5.0%
- **Insurance:** 4.4%
- **Information Technology and Services:** 4.2%
- **Computer Software:** 3.6%
- **Wholesale:** 2.2%
- **Non-Profit Organization Management:** 2.2%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.7%

#### GoldMine

- **Information Technology and Services:** 9.3%
- **Financial Services:** 8.7%
- **Computer Software:** 4.4%
- **Wholesale:** 3.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Management Consulting:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Industrial Automation:** 2.7%
- **Machinery:** 2.7%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (32 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1624 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1455 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1003 reviews)

### Alternatives to GoldMine

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1624 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1003 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (946 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (672 reviews)

---
## Top Discussions

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

### GoldMine

- Title: [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) — 1 comment, 1 upvote
  > **Top comment:** "Use Zoho CRM"
- Title: [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) — 1 comment, 1 upvote
  > **Top comment:** "The winmail.dat issue has been solved and is addressed in Ivanti Forums,..."
- Title: [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) — 1 comment, 1 upvote
  > **Top comment:** "To access the Goldmine Community, try going to https://www.goldmine.com/community/"
- Title: [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) — 1 comment, 1 upvote
  > **Top comment:** "The version of Goldmine is still not a true cloud-based version of the software.  There result is very slow response times with data queries.  The mobile..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-goldmine)