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This PLMS is an all generation friendly LMS. We opted for the Performance package, and have automated our forms and evaluations. Finally found a way to get supervisors and staff aligned and accountable for their evaluation due dates. The format is easy to brand and easy for staff to learn right away. Our employee usage at 7 months into Acorn is up by 87%! The back end had a few tricks to learn, but the Acorn staff was literally holding my hand the whole time through implementation and in making sure I and my team knew how to use the features. The Acorn Academy training was perfect for review when I forgot something, and videos of trainings were sent out so we could use as a refresher as some sections you only update occasionally. But the support is something I need to talk about - hands down, the BEST group I have ever worked with period. Issues are handled immediately, and it's all hands on deck when something comes up as an issue. They have had a blazing fast turnaround on support tickets, and my support rep, Jenny has been an incredible resource as well as a kind and patient human being. I have interacted with multiple Acorn staff, and all I can say is what a wonderful group of people - all wanting to help and doing their best to ensure the customer had what they needed. We had two popular LMS for years, and we sometimes waited weeks for any kind of support response. My issues are usually fixed the day I email. I love the fact they have continual updates, and patch notes are put out every two weeks with new features. This system has more features for half the price of most of the giants out there. Huge recommendation for organizations looking to expand their learning and automate forms! Review collected by and hosted on G2.com.
Overall, the Acorn team did an incredible job with our implementation. The holdups we had were from our HRIS side, which took our implementation longer than planned. We had one add-on to Acorn that had an issue, and both of us missed it. Acorn did jump on the issue right away, and upper leadership even got involved to make it right. I love the momentum feature, but I think there could be a way to make the builder more user friendly, with blocks that auto-connect, or a type in feature for what you need and the system builds it automatically, so those with no experience can easily develop their forms. Capabilities are awesome - and the support for that also, but assigning them to every video and training is very cumbersome for almost 2k in content trainings that the organization needs to do at implementation. Review collected by and hosted on G2.com.
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