# Vivantio Reviews **Vendor:** Vivantio **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 295 ## About Vivantio Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. ## Vivantio Pros & Cons **What users like:** - Users appreciate the **ease of use** of Vivantio, finding it user-friendly and effective for managing IT services. (13 reviews) - Users appreciate the **helpful and reliable customer support** from Vivantio, enhancing the overall service management experience. (11 reviews) - Users value the **extensive customization options** of Vivantio that enhance workflow management and operational efficiency. (11 reviews) - Users value the **extensive customization** options in Vivantio, enhancing their ability to manage workflows effectively. (11 reviews) - Users value Vivantio for its **efficiency** in managing IT services, enhancing incident resolution and customer support processes. (11 reviews) - Users appreciate the **customization capabilities** of Vivantio, enhancing ITIL alignment and improving workflow for support agents. (10 reviews) - Tracking (10 reviews) - Ticketing System (9 reviews) - Flexibility (8 reviews) - Users value the **helpful support team** of Vivantio, ensuring responsive assistance and successful deployment adjustments. (8 reviews) **What users dislike:** - Users experience **poor performance** with Vivantio during high ticket volumes, impacting operational efficiency and report generation. (8 reviews) - Users find the **complexity of setup and configuration** overwhelming, impacting their overall experience with Vivantio. (6 reviews) - Users report **slow loading** issues with Vivantio, especially when managing large ticket volumes or databases. (6 reviews) - Users report **slow performance** with Vivantio, especially when dealing with large volumes of tickets and databases. (6 reviews) - Users find the **learning curve steep** with Vivantio, often needing help to navigate its extensive configurations and features. (5 reviews) - Users face **login issues** that hinder access and complicate responding to tickets during helpdesk coverage. (5 reviews) - Time Delays (5 reviews) - Complex Setup (4 reviews) - Difficult Reporting (4 reviews) - Email Communication Issues (4 reviews) ## Vivantio Reviews ### 1. Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time **Rating:** 4.5/5.0 stars **Reviewed by:** Satish K. | Software Engineer , Construction, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Vivantio?** The versatility of this service management platform makes it a superior platform that has been beneficial to our company. It is an easy to implement service management system that offers extensive coverage and configuration. Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity. The customer service we get whenever we contact the support team of this service management platform is top notch. **What do you dislike about Vivantio?** Setting up Vivantio‘s dashboard may take time for beginners and they may require external help. When it comes to handling large deployments, Vivantio is at times slow. **What problems is Vivantio solving and how is that benefiting you?** Since we started using Vivantio, our productivity has improved because it has automated our repetitive tasks massively. We also use Vivantio to manage service operations across different departments. Vivantio is a powerful service management solution that improves consistency in our company. ### 2. Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Vivantio?** Vivantio ensures deep configuration, something that creates specific tickets to handle specific situations The app is a brilliant ITSM that ensures all incidents are resolved quickly and the established knowledge base is stable Vivantio escalates performance through smooth third party support and smooth monitoring We find Vivantio support team very helpful and easy to configure This software ensures absolute document management which ensures there is knowledge base and professional support **What do you dislike about Vivantio?** Installing Vivantio fails to favor small businesses due to unfair payments plans The app has a gap in mobile app performance, where the admin end needs some polishing **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps us address incidents and concerns as they appear, ensuring that high level of assistance is made to users We escalate our interactions with clients, where all help agents are available and informative Vivantio helps us track all digital assets and hardware in our company, maintaining accountability and high results All processes are executed with high level of transparency and professionalism, eliminating any possibilities of errors or confusion ### 3. Vivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered **Rating:** 4.5/5.0 stars **Reviewed by:** sheetal m. | Systems Manager , Arts and Crafts, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Vivantio?** Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems The app requires limited or no training, as it has a UI that is designed in a simple manner We get highly responsive customer feedback in cases we raise a complaint The integration aspect is also good, mainly on automation or workflow management **What do you dislike about Vivantio?** Vivantio has complex issues on report generating, which needs an administrator who is well trained or informed We experience sluggish performance when we include large databases in the system **What problems is Vivantio solving and how is that benefiting you?** Vivantio makes support more organized and centralized, to capture incidents and complaints efficiently We use Vivantio to include structured procedures or practices, which will make the process of business management easier We track every ticket raised by a customer, ensuring that all support team are working and engaging with customers ### 4. simply but effective **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel . | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vivantio?** very easy to use but to the point. very nice kit **What do you dislike about Vivantio?** reporting could do with a little more effort **What problems is Vivantio solving and how is that benefiting you?** asset managerment ### 5. Vivantio; Impressive Customer Service Support, but Configuration is Difficult **Rating:** 4.5/5.0 stars **Reviewed by:** Mikes L. | Senior Accountant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Vivantio?** Vivantio is a configurable solution with extensive features for enterprise functionalities The app has escalated our performance through in built automation Vivantio has brilliant self service portal that equips employees and customers with information they need The tool is scalable and we handle multiple services in a single application **What do you dislike about Vivantio?** Vivantio has extensive configuration, which makes it less intuitive and flexible Customization of Vivantio calls for detailed instructions or caution **What problems is Vivantio solving and how is that benefiting you?** Vivantio has exceptional incidental management and tracking mechanisms, which helps us assign multiple functions or task to other users We have unified workflow from Vivantio, with speedy ticketing and self service portal Our management team easily assign and coordinate tasks and this brings transparency and precision ### 6. Vivantio is a systematic tool that will allow us to track information related to process by ticket. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use. **What do you dislike about Vivantio?** The limitations in extracting file sometimes doesn't get the whole data needed. There are certain number of months that you can retrieve data. **What problems is Vivantio solving and how is that benefiting you?** It resolves IT concerns, Workforce and HR related concerns. It benefits us as it is categorize per issues. ### 7. Daily Use of Vivantio - Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Service Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Vivantio?** I like how easy it is to use, I immediately jumped straight into it with very limited training and it was so simple to use. I like how customizable it is you can have different dashboards and create multiple different reports as well as adding in engineer reports directly to the system. I enjoy the eas of updating tickets. I use the system daily and helps keep me on top of tickets so customers stay up today and is customer support focused. I easily integrated into the system from using different types of software it is by far the easiest i have ever used. It is easy to implement your own changes. **What do you dislike about Vivantio?** It looks a little outdated in comparision to the likes of Jira / Service Now platforms, can be a little clunky **What problems is Vivantio solving and how is that benefiting you?** Ease of getting back to customer easily and creating reminders **Official Response from Nicola Elliott:** > Hi Sam, Thank you so much for your 5* review of Vivantio. We are thrilled to hear how easy you've found Vivantio to use and that you've been able to jump right in with minimal training. Its great to know you're taking full advantage of the systems easy configurability, from creating dashboards and reports to efficiently updating tickets. We also appreciate your constructive feedback regarding our UI designed. While Vivantio prioritizes functionality and ease of use, we're actively working to enhance Vivantio's look and feel, your input is invaluable in shaping these updates. Thank you for your review and we look forward to continuing to continuing our partnership in 2025. Kind Regards, Nicola ### 8. NCFC Vivantio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Vivantio?** The employee's at Vivantio are friendly and extremely knowledgeable. They're always happy to help with queries regarding setup on the helpdesk. They help create a personalised experience for any business that purchase their service. **What do you dislike about Vivantio?** The backend of Vivantio can sometimes be a little complex and hard to navigate. There is a learning curve to understanding where to find settings and sometimes customising area's of the helpdesk can take a while. **Recommendations to others considering Vivantio:** Vivantio is an amazing product that has huge potential for automating areas for any IT team. However, you need to allocate the time and resources to configure Vivantio. This is a little complex and time consuming but the Vivantio support team provide great support and guidance. **What problems is Vivantio solving and how is that benefiting you?** Better communication with the business. Vivantio allows us to provide a centralised location for how to guides, master incidents and ticket progress which all helps in communicating better to the wider business. ### 9. My experience with Vivantio is good. It is an invaluable tool **Rating:** 4.0/5.0 stars **Reviewed by:** Eugene O. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Vivantio?** The part I like best is that the application is cloud based so I can focus on using the app vs fixing the app. The other item that is critical is its integration with email allowing customers to enter helpdesk tickets by send an email. This is vivantio's most critical feature in my environment. **What do you dislike about Vivantio?** I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. **What problems is Vivantio solving and how is that benefiting you?** When I started in my present position there was no helpdesk system. As I am an IT staff of one it was difficult managing helpdesk tickets as well as fixing issues. Vivantio took this load of my shoulders by proving a central location for users to automatically submit tickets , store them and provide me a summary and updates so I can begin working on thrm. **Official Response from Nicola Elliott:** > Hi Eugene, Thank you so much for your fantastic review. We're thrilled that Vivantio has become an invaluable tool for your organization, streamlining your helpdesk operations and enabling customers to easily submit tickets via email. It’s great to hear how the cloud-based platform has lightened your workload and provided a central system to stay organized. We appreciate your feedback on FLEX and if we can support your transition from our Classic UI, please do let us know. Your input helps us improve, and we’re here to support you in getting the most out of the system. Thank you for sharing your experience of Vivantio. Kind Regards, Nicola ### 10. Vivantio - Best ITSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Vivantio?** What I like best about Vivantio, it has the ability to do almost anything I need it to do. Alot of other ITSM's we researched were limited in terms of what was able to be configured. As long as you have the time, you can set Vivantio up to do almost anything. Their customer support is great. **What do you dislike about Vivantio?** What I dislike about Vivantio, nothing really. I only wish I had the time to configure the tool properly to do all I need it to do. That's not really a shortcoming of the product, it's more a "me" issue. **What problems is Vivantio solving and how is that benefiting you?** It is providing us a centralized platform to contain all of our data, one that ties into Incident/Change Management. **Official Response from Dan Armitstead:** > Hello, Thank you for leaving us such a shining review! It's great to hear that you're enjoying the configurability of the tool, something we're really proud of here at Vivantio :) There are a whole host of support articles and configuration guides/videos easily accessible via our Support Portal, which you have access to whenever you should need them. If you would like further guidance please don't hesitate to reach out to our Support Team or your dedicated Customer Success Manager, and we'll be glad to assist. Thanks again for taking the time to review Vivantio! Best regards, Dan Armitstead ### 11. Mostly good - scope for improvement (which they appear to take seriously) **Rating:** 4.0/5.0 stars **Reviewed by:** Rob B. | Senior Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Vivantio?** I inherited our Vivantio deployment when I took up my current role nearly 3 years ago - initial experiences were mixed, but their support team and our account manager have always been responsive and useful. In that time we've rebuilt a lot of what was setup originally to have it suit our needs more effectively - portions of which have been done with Vivantio's project/services team who have consistently impressed. **What do you dislike about Vivantio?** The administrative UX takes some getting used to, and there's areas that could benefit from a fresh perspective and reasonable devtime/test budget to overhaul. **What problems is Vivantio solving and how is that benefiting you?** The product acts as our single point of helpdesk\support for both internal and external requirements - along with being a record of our ISMS/QMS for auditing purposes. **Official Response from Nicola Elliott:** > Hi Rob, Thank you so much for your review. We're glad to hear how Vivantio has evolved to better suit your needs and that our support and services teams have made a positive impact. It’s great to know Vivantio is helping centralize your helpdesk and support functions while supporting your ISMS/QMS requirements too. We appreciate your feedback on the administrative UX and will feed this back to our Product team and will take it into account as we continue to refine and improve. Thank you for sharing your experience its really appreciated. Kind Regards, Nicola ### 12. Vivantio - Does everything you need and more **Rating:** 5.0/5.0 stars **Reviewed by:** Keith G. | Service Desk Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Vivantio?** We've been using Vivantio for 4 years now, it's easy to setup and we are still learning new functionality daily. The support team are brilliant and are really quick to get back to you. **What do you dislike about Vivantio?** I can't think of anything, it's a great product! **What problems is Vivantio solving and how is that benefiting you?** We needed a reliable and trusted help desk system to manage our internal staff's needs. We also needed a tool to log assets and produce reports as and when needed. **Official Response from Alexis Mackie:** > What a fantastic review, we are so happy to hear about your great experience with the Vivantio product. One of the key features of Vivantio is that you are able to configure the functionality to fit your business needs, and it is lovely to have it mentioned in this review. We work really hard at keeping clients informed about what we get up to on the product front, and I am glad that you find these communications beneficial. If you ever need anything please do reach out to your Customer Success Manager or the team at Customer.Success@vivantio.com. Have a great day! ### 13. A great product, with genuinely great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Vivantio?** The Vivantio system itself is very easy to use once you've familiarised yourself with the layout. It is also very configurable in-house, which allows us to adapt it quickly to a fast-changing environment. For me though, the USP for Vivantio is their customer support - it's first class. If you need to configure the system in a certain way, or refine a rule, or modify how an area behaves, or well, anything really, Vivantio customer support is really, really responsive. I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often, and with such reliability. **What do you dislike about Vivantio?** From our organisation's perspective, there doesn't seem to be an obvious downside to using Vivantio. **What problems is Vivantio solving and how is that benefiting you?** We have an IT department of approximately 80 staff, looking after 10,000+ endpoints across 400+ sites. We're a busy, geograhically disparate department processing well over a thousand tickets a week. Vivantio centralises our service management, allowing the department to function as a cohesive whole. **Official Response from Nicola Elliott:** > Thank you for your fantastic review. We're thrilled to hear how Vivantio has supported your organisation’s service management needs and adapted to your fast-paced environment. It’s especially gratifying to know that our customer support stands out as a key strength—your kind words mean the world to us. We’re delighted Vivantio helps centralize your operations and keeps your large IT department running smoothly. Thank you for sharing your experience, and we’re here to support you whenever needed. Kind Regards, Nicola ### 14. Vivantio - User/Admin Review **Rating:** 4.0/5.0 stars **Reviewed by:** Cody L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Vivantio?** Proactive Updates: The company has been diligent in rolling out regular updates that have significantly improved the product's performance and user experience. Bug/Limitation Fixes: Initial bugs and limitation issues have been effectively addressed, enhancing the product's overall usability. Customer Support: The customer support team is responsive, knowledgeable, and committed to promptly resolving issues. New Features: The addition of new features and enhancements demonstrates the company's commitment to continuous improvement and user satisfaction. User Experience: The overall user experience has greatly improved, making the product much more enjoyable and efficient to use. **What do you dislike about Vivantio?** Initial Issues: When we first started using Vivantio, we encountered several bugs and limitations that hindered our experience. Feature Stability: Some initially advertised features didn't function correctly when using other features, and these limitations were not expressed beforehand. Learning Curve: The initial learning curve was difficult due to the bugs and limitation issues, making it difficult to fully utilize the product right away. **What problems is Vivantio solving and how is that benefiting you?** A simple to use interface for our staff members/technicians that allows us to accurately track and monitor the various ITSM modules in a single place. We also utilize the API to tie into a lot of internal resources/workflows. ### 15. Bridget was wonderful, helpful and ensured that the system was set-up the way we needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Zulma A. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Vivantio?** What I like is that the system can be catered to our needs. From how we enter data to how we pull reports. **What do you dislike about Vivantio?** It I could change one thing would be to be able to add a ticket from the portal where I check my tickets. Thsi would reduce the time going from one page to another. **What problems is Vivantio solving and how is that benefiting you?** I dont have any open problems with Vivantio. **Official Response from Nicola Elliott:** > Hi Zulma, Thank you so much for sharing your feedback, we're really pleased to hear that Vivantio is flexible and can be tailored to your needs. Regarding your suggestion about adding tickets directly from the portal, I'm happy to let you know that this feature is already available in Vivantio. If you need any help setting this up or have any questions about how to use it, please do not hesitate to reach out. Thanks again for your valuable feedback and I'll also share your wonderful words to Bridget too. Kind Regards, Nicola ### 16. Easy to Use With a lot of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Vivantio?** Vivantio delivers a highly effective solution that excels in usability and feature richness. Its intuitive design, coupled with powerful tools and capabilities, makes it a top choice for organizations seeking a dependable and easy-to-manage platform. Whether you’re a small business or a large enterprise, Vivantio’s thoughtful features and user-friendly approach will likely meet—and exceed—your expectations. **What do you dislike about Vivantio?** Although Vivantio supports various integrations, the process for connecting with external systems can sometimes be complex and require significant setup effort. Simplifying the integration process or offering more out-of-the-box connectors could streamline workflows and reduce the time spent on configuration. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps streamline both the help desk and asset management within our organization. The ease of use for us and the end users makes it simple to stay on top of potential issues and stay organized to track any patterns. **Official Response from Nicola Elliott:** > Thank you for your review. We're thrilled to hear that Vivantio's intuitive design and robust features have made it an effective solution for your organization. It’s great to know it’s helping streamline your help desk and asset management processes, keeping everything organized and efficient. We appreciate your feedback on integrations and understand the importance of simplifying this process. Your input helps us improve, and we’re committed to making Vivantio even better for our users. Thank you for sharing your experience. Kind Regards, Nicola ### 17. Vivantio - PureAV **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Vivantio?** Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately. **What do you dislike about Vivantio?** Recalling saved emails, documents etc requires download, an attachment preview facility would be useful in finding the required items **What problems is Vivantio solving and how is that benefiting you?** All our logged incidents/tickets are easily accessible, history provides an overview of the case, reminders to action can be set, SLA times can be seen, this all add to departmental efficiency in handling customer issues. **Official Response from Nicola Elliott:** > Hello - thank you for leaving us your feedback on Vivantio, we really appreciate you taking the time to let us know how Vivantio is helping to easily manage your incidents and cases and in turn improving efficiency on your customer requests. We would love to understand how we can help you with your saved emails and documents, and please do reach out to me directly on nicola.elliott@vivantio.com so we can take away any recommendations to improve your process. Thank you, Nicola ### 18. Great Product and Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Vivantio?** The tool has lots of functionality for us to use under the one license fee. We don't use all the functionalty yet but we are moving towards useing more of it. **What do you dislike about Vivantio?** Only negative is that support was based in the UK and so the time zone can be challenging with scheduling meetings. Support team are great! **What problems is Vivantio solving and how is that benefiting you?** Vivantio is our main helpdesk platform that we use to track all interactions with our business. We also use Vivantio for our Help Desk knowledge base and portal. **Official Response from Nicola Elliott:** > Hi, Thank you for taking the time to share your feedback on Vivantio! We are thrilled to hear that its been such a valuable tool for managing your business interactions. It's great to know you'll be expanding its use soon. If you need any assistance or support as you move forward with your plans, please do not hesitate to reach out. In addition to our UK based support, we also offer standard service hours from 08:00 to 17:00 EST, Monday-Friday, we're here to assist you whenever you need and I'll also share your comments to our support team too. Thanks again for your fantastic review. Kind Regards, Nicola ### 19. Review for user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Cristina A. | Workforce Intraday Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** The new interface is helpful. We can do multitasking as well as it's organized so we can track/complete our tiqets in a timely manner. **What do you dislike about Vivantio?** Sometimes it takes mins to load for a tiqet. **What problems is Vivantio solving and how is that benefiting you?** We have been using Vivantio to accommodate/close Escalations. **Official Response from Dan Armitstead:** > Hi Anna, Thank you for leaving a review for Vivantio! It's great to hear that the tool is helping you to manage your tickets, and pleasing to know you are impressed with the new user interface (UI). We're putting a big emphasis on further developing our UI this year, so stay tuned for more enhancements coming to this area in early 2024. I'm sorry to hear that you have experienced some delays in loading tickets. This could be due to a local connectivity issue, but please reach out to our Support Team on support@vivantio.com if the problem persists and we can investigate this for you. Thanks again for leaving us such a great review, Anna! Best regards, Dan ### 20. Vivantio has significantly improved our task management and enhanced accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Vivantio?** We use Vivvantio daily, and its implementation was straightforward. Once our IT team were notified and understood the brief, the integration process was seamless, The system is easy to use, making it simple to assign tasks to team members, which helps manage workloads and improve response times. The Knowledge Management featue simplifies the creation, organisation, and access of knowledge articles, improving first reaction times and efficiency. The dashboard and reporting features provide a clear view to monitor key metrics, track performance, and generate useful reports. Support for any issues has been excellent and dealt with and resolved very quickly. We have not yet fully implemented the self-service function for everyone, but we expect a considerable reduction in the amount of incoming requests by providing users with tools to handle common queries themselves. **What do you dislike about Vivantio?** The inability to view the history of responses  via email without logging into the system is a minor drawback. We take turns covering the helpdesk, therefore not having to log in to search for the ticket and having full email access to responses would be very helpful. **What problems is Vivantio solving and how is that benefiting you?** The system can generate detailed reports that provide relevant statistics. These reports are customizable, allowing us to tailor them to specific needs and requirements. Users can send support requests via email, and the system will automatically import the details into the appropriate fields. This streamlines the process and ensures that all necessary information is captured accurately. The system is locally configurable, which enables us changes as needed. This flexibility ensures that the system can adapt to evolving requirements. The system supports simultaneous access and data input by multiple users. This is essential for collaborative working because multiple team members are required to work on the system at the same time. Calls can be assigned to specific individuals who will provide support. This feature helps in managing workloads and ensuring that each call is handled by the appropriate person. Tracking/Status Facility: The system includes a tracking and status feature that displays the current status of each call, such as Pending, In Progress, With Caller, Completed, etc. This helps in monitoring the progress of support requests. We can search for specific calls within the system. This makes it easy to locate and review past support requests. The system automatically sends emails to users to confirm receipt of their call, issue a reference number, and notify them when the call has been completed or closed. This keeps users informed throughout the process. Operational Hours: The system can be configured for specific time frames for operational hours, ensuring that support is available when needed. **Official Response from Nicola Elliott:** > Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to hear how Vivantio has simplified your task management, enhanced team accountability and provided the tools you need to track performance and improve efficiency. Its wonderful to see that the Knowledge Management feature and customizable reporting have been beneficial to your team, helping to streamline processes and deliver a more seamless experience. We also appreciate your constructive feedback regarding the ability to view email response history without logging into the system. This insight is invaluable, and we’ll be sure to share it with our product team for consideration in future updates. It’s fantastic to know that Vivantio’s flexibility and configurability allow you to adapt the system to your evolving needs, and that its collaborative features are helping your team work more efficiently. Thank you again for your detailed review. We’re committed to supporting your continued success and ensuring Vivantio meets your needs every step of the way. Kind Regards, Nicola ### 21. Good experience. It does the job as expected. The price is also good. **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Information Technology Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Vivantio?** Ease of use, ease of implementation, ease of integration **What do you dislike about Vivantio?** This a difficult one to answer. I'll say the UI **What problems is Vivantio solving and how is that benefiting you?** IT service and tickets management **Official Response from Nicola Elliott:** > Hi David, Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you find Vivantio easy to use, implement and integrate. We also appreciate your feedback regarding the UI. We have released a number of enhancements this year to improve the user interface and our input is invaluable in helping us understand where we can make further enhancements, please do reach out to me directly on nicola.elliott@vivantio.com so we can discuss further. Thank you again and look forward to hearing from you. Kind Regards, Nicola ### 22. Vivantio in the American University in Cairo **Rating:** 4.0/5.0 stars **Reviewed by:** Heba A. | Senior IT Business Applications Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Vivantio?** The application has many powerful ITSM modules. Flexible in generating reports from the catalog or using the report generator. The updated flex view for users is excellent. Support is very responsive and helpful. **What do you dislike about Vivantio?** Workflows need more enhancements. More modules are needed for asset discovery and problem management. **What problems is Vivantio solving and how is that benefiting you?** We implemented different ticket types catered to different departments. This helped in quantifying the number of requests to analyze trends and enable better support. **Official Response from Nicola Elliott:** > Hello Heba, Thank you, we really appreciate you taking the time to give us your amazing feedback. It’s great to hear how Vivantio has many powerful ITSM modules. We love learning what our customers like best and also dislike and your feedback is fundamental on how we can enhance Vivantio further. I’m extremely excited to continue our journey and ensure American University in Cairo has all the tools in place to succeed in getting the most out of your subscription with Vivantio. Kind Regards, Nicola ### 23. Support is always readily available for any conserns. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | Network Server Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Vivantio?** As a user for 6 years, we can say that Vivantio has always been a reliable tool for our IT team with everyday use. Vivantio can integrate with systems like Active Directory, enhancing its functionality for us. Customer support is reliable and responsive. User-friendly interface can make daily tasks easier for my IT support team. **What do you dislike about Vivantio?** Too much scalabilty features that require help. **What problems is Vivantio solving and how is that benefiting you?** Vivantio has helped us with Service desk ticketing and asset manage management. **Official Response from Nicola Elliott:** > Hi Jason, Thank you for your amazing review. We're so pleased to hear that Vivantio has been a reliable tool for your IT team over the years and that you’ve benefited from its integration capabilities, user-friendly interface, and our responsive support. We appreciate your feedback on scalability features and will keep this in mind as we continue to improve. Thank you for sharing your experience. Kind Regards, Nicola ### 24. Vivanto Review **Rating:** 3.5/5.0 stars **Reviewed by:** Elmer Y. | Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** it is friendly user and easy to access and beginners friendly this will help you provide data to track issues and concern on your site and to provide solution based on the request This is great app that you can attached documents and photo on your request. this also provide email notification **What do you dislike about Vivantio?** Nothing once you are willing to learn or willing to learn the app. This is great app that you can attached documents and photo on your request. this also provide email notification **What problems is Vivantio solving and how is that benefiting you?** Recieved ticket requests, issues & Task and for data gathering for the monthly report and provided solutions to the requests recieved. This is a great app so you can attach documents and photos on your request. this also provides email notification **Official Response from Dan Armitstead:** > Hi Elmer, Thank you for taking time out of your day to review Vivantio! I'm so pleased to hear that you are finding the tool easy to use, and that it is helping you to track Issues and Tasks. The reporting function within Vivantio is very powerful and it's good to know that you are making use of it and extracting your monthly reports without any issues :) The Vivantio platform is highly configurable, and like you say, once you have committed some learning to it you can start to mould it to the needs of your teams and organisation. I'm pleased to hear that there is nothing you dislike about Vivantio currently, but if this changes please don't hesitate to reach out to me directly on dan.armitstead@vivantio.com and I'll be happy to support you in any way that you need. Thanks again for leaving us such a glowing review, Elmer! Best regards, Dan ### 25. Ideal for our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Iain M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** Very easy to navigate and extremely customisable, it is constantly being changed by managment to fit our business needs. Reporting features are excellent. New team members are able to pck up how to use Vivantio very quickly. Very rarely stops working and when it does, it's back up and running again in no time at all. **What do you dislike about Vivantio?** Classic is missing some good features of Flex (ticket watching). Can sometimes be very slow to update pages. Refresh/update time of ticket numbers is several mintues behind (can show 0 pending tickets but when you click in, there are several). Admin side can be a little overwhelming and not always clear. **What problems is Vivantio solving and how is that benefiting you?** Ticket management - compared to our pervious system, this is worlds apart. So easy to log, update, assign and close tickets. Ability to view colleagues tickets and add required updates. Tickets are accessable via the Self Service Portal. **Official Response from Nicola Elliott:** > Hi Iain, what a fantastic review of Vivantio and a big thank you for continually enhancing your system to achieve your goals. I agree our built reporting features are fantastic which allows you to analyze all your data within one system too. We are always on hand of any technical support and our self service portal is a great source of information too from helpful articles to interactive experiences and if you would like to register please do reach out to our support team on support@vivantio.com. Thank you again, Nicola ### 26. Pretty great value, ideal for smaller companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Vivantio?** They are a good balance when it comes to the cost-to-benefit ratio. We use it across many business and IT teams on a daily basis. Aside from situations caused by employees, the system is genuinely very stable and quite the workhorse. Is it the best? No, but it's darn good at what it does. **What do you dislike about Vivantio?** Email to ticket integration could use some work. It goes from top to bottom, which is fine, but if it dies it starts from the top again. There isn't a method in the UI to change the order either, but I think there is something for that in a future version if I'm not mistaken. Assuming that is implemented, or general handling of that integration is improved, that would go a long way for us. **What problems is Vivantio solving and how is that benefiting you?** n/a **Official Response from Dan Armitstead:** > Hi there, Thank you for taking the time to review Vivantio! It's great to hear that Vivantio is servicing multiple teams across your business. The stability of the platform is something we pride ourselves on, so I'm glad you're feeling the benefit of this too :) You're quite right that there are enhancements to the UI customisation coming very soon, in early 2024. The email to ticket integration is also undergoing enhancements during 2024, so please keep an eye on our release notes, or even better - shoot me an email directly and I'll be glad to chat these enhancements through with you and show you our product roadmap, you can reach me on dan.armitstead@vivantio.com. Thanks again for leaving us such a great review, we really appreciate it! Best regards, Dan ### 27. Vivantio Review **Rating:** 3.5/5.0 stars **Reviewed by:** Nicola B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Vivantio?** Being able to trace tickets through their life cycle and keep colleagues accountable to actioning their assigned outstanding tickets/tasks. Being able to add our own Ticket types is a big positive for us. **What do you dislike about Vivantio?** The search function - I'd like to just search for anything Vivantio can find that relates to my keyword, not to have to choose a ticket or task first (leading to duplicate searches if I don't find anything in the first ticket type). Could the quick search at the top be utilised for more than just specific ticket/task numbers? **What problems is Vivantio solving and how is that benefiting you?** Multiple help desk and service desk personnel are using Vivantio which gives us a unified overview of customer issues and experiences. Tickets can be linked, Tasks can be assigned and previous customer issues can be found relatively easily making it a little easier for our teams to provide excellent customer service. **Official Response from Dan Armitstead:** > Hi Nicola, Thank you so much for taking the time to review Vivantio! It's great to hear that the tool is providing valuable insight of your customers' issues and experiences, as well as improving accountability for tasks and easy navigation and retrieval of historical data. We pride ourselves on the ability of Vivantio to enhance business's customer experience journey, and I'm so pleased to hear of the positive impact this is having on your excellent customer service. Regarding the search function; I'm pleased to advise that the feature you need is already available within your Vivantio. Within our Home tab there is a Search button which allows you to search for keywords across all system areas. If there's anything else I can do to help please don't hesitate to reach out to me on dan.armitstead@vivantio.com. Thanks again for your review, it is greatly appreciated. Best regards, Dan ### 28. Flexible and Brilliant ITSM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlea W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Vivantio?** The lay out and the ease of use. I find it extremely easy to input data into the system. I find the mandatory data input a valuable requirement for ensuring that data is captured. **What do you dislike about Vivantio?** I prefer the classic version compared to flex, mainly due to the colours **What problems is Vivantio solving and how is that benefiting you?** Vivantio allows us to directly monitor our incidents and also the layout and accssibility of the dashboards ensure we have the correct view ### 29. Vivantio Benefits to Users **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie C. | Accounts Payables Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Vivantio?** Vivantio is a recomended Tool to accomodate Companies Departamental needs/ quiries through Ticketing APP , specially now a days that we are in a pandemic , wherein we cannot see each other . Vivantio is a helping tool to assist all departmental needs in terms of Logistics needs , Procurement , Travel and IT problems **What do you dislike about Vivantio?** Sometimes you need to input a lot of details . I apprecaite if there will a more guiding video / module so new users will be educate . Users also needs to explore improvements to be added . **What problems is Vivantio solving and how is that benefiting you?** Allowing Departments to request there needs / inquiries via ticketing APP and helping them achieve there goals in terms of Procuremenrs / Logistics / IT Problems with less meetings . ### 30. Vivantio - TecQ Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marinelle G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Vivantio is easy to navigate and very helpful especially when there are issues inside the workplace. There's no need for physical interaction. I also love the fact that we can put attachments as a proof of an issue or request. **What do you dislike about Vivantio?** Honestly, it is already 9/10 for me. But since there's no perfect system, I would just say that sometimes, vivantio keps on logging out but it's bearable and very secured since we're using authenticator. **What problems is Vivantio solving and how is that benefiting you?** Since I am a scheduler, I usually cater request from Operations regarding their schedules such as trades and vacation leave request, also the downtime issues. This tool is very helpful because I do not need to physically see the person who created the ticket. Attaching a screenshot or file is enough to cater the request. **Official Response from Nicola Elliott:** > Hi Marinelle, What a fantastic 5* review, we really appreciate you taking to time to feedback to Vivantio. We're pleased to hear how your platform is helping to manage all your requests simply in one place. Security is a high priority for Vivantio but if you need us to have a look at your system, please do let us know how we can help. Thank you again, Nicola ### 31. The best service management software that I have used since I started working **Rating:** 5.0/5.0 stars **Reviewed by:** Johnna D. | Product Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Vivantio?** What's best about Vivantio is that it is user friendly and allows me to easily track deliverables, this makes my work effective and my time manageable. The tool helps me become orgranized and know which task to prioritize. **What do you dislike about Vivantio?** Some things that can be improved would be the log in time, there are times when the page is open and it logs out every few minutes, although I understand that this can be a way to ensure security. **What problems is Vivantio solving and how is that benefiting you?** The tool helps me identify the requests of the team I am supporting at work, it is the platform used for our agents and support team to create requests and allows us to respond to them in a timely manner. ### 32. Servicable Ticket system that needs some improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Mark H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Vivantio?** The ability to add any custom fields or forms. **What do you dislike about Vivantio?** the inability to customize the standard forms. **What problems is Vivantio solving and how is that benefiting you?** Reliable ticketing system. ### 33. Amazing customizable software, high learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Vivantio?** The system is built to adapt to any business need Most ticketing systems have a certain work flow that forces the company adminstrators to change their business processes to adopt that flow. However, Vivantio is very customizable to fit any business scenario; No matter who the end user is, Internal or External. On top of the customizability, you can create automation workflows to reduce the amount of work for your technicians. **What do you dislike about Vivantio?** There is a very high learning curve. With the software being highly customizable, you have to educate yourself on exactly how the it works. Other softwares force you to adopt their workflow to enable the software to be used out of the box. However, a high level of planning and testing must be done to use Vivantio. The support channel was inconsistent at first but they have recently revamped it and they are very useful in answer any query. Would love to see more updated documentation. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps keep track of our customer tickets, Incidents and Service Requests. We also use it to automate activities that normally would take technicians several hours. We also use it internally for our staff to submit IT tickets. **Official Response from Nicola Elliott:** > Hi, Thank you for your amazing feedback, we appreciate you taking the time to share your experience with Vivantio. It's great to hear how the workflow features are being utilized and we absolutely agree, our platform is such a customizable tool that each system is unique to individual needs, but we're on hand to personally support you on this journey. Our SSP is also a great source of information and we've recently updated this to include information on our Product Roadmap and Releases, if they're any specific articles that you'd like to see, please do let me know on nicola.elliott@vivantio.com and I'd be happy to help. Kind Regards, Nicola ### 34. very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Vivantio?** Simplycity and very easy to use especially to us procurement managers. we can simple ask our admin to set up filled which we really like and really need to help us in our daily scope **What do you dislike about Vivantio?** It just seems that loggin time is quite short and you have to manually log in back. but I do know that it's for security reasons. I just hope that logging back in can be a lot easier **What problems is Vivantio solving and how is that benefiting you?** We can customized it to our own needs per department which is very helpful to our work. since our work requires multiple approval having Vivantio and customizing it is very convinient to us. **Official Response from Dan Armitstead:** > Hi Leanne, Thank you so much for leaving us a review! It's so pleasing to hear that you are finding the tool easy to use and it is playing a positive role in your procurement strategy. Customisability is one of Vivantio's greatest attributes, and I'm glad that your approval process is being made easier as a result of this :) As you note in your review, the auto-logout timings are to protect yours and your organisation's data, and is not something we're permitted to change. However, we can look at helping you get setup with Single Sign-On (SSO) to enable a quicker login - do you have SSO setup currently? Please don't hesitate to reach out to me on dan.armitstead@vivantio.com and I'll be glad to arrange a meeting to look at this together. Thanks again for taking the time out of your day to leave us a review it is massively appreciated, Leanne! Best regards, Dan ### 35. Meets all of our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Vivantio?** User interface and workflow is fantastic. **What do you dislike about Vivantio?** Search for tickets in the system could be improved (e.g. searching by keyword, user, agent, etc.). **What problems is Vivantio solving and how is that benefiting you?** Workflow and assignment of tickets is very useful. I also run reports to extract ticket data. ### 36. Personable experience **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia L. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Vivantio?** My favourite thing about Vivantio is making it personable to our company. Being able to use the custom forms and trigger rules is a huge benefit. Their customer service team is also super helpful when an issue occurs. **What do you dislike about Vivantio?** Would love to see when FLEX is going to be fully usable for a our company. Currently have outstanding bugs / issues before we can make the switch! However, classic is working fine for now. **What problems is Vivantio solving and how is that benefiting you?** It allows all of our customers to track their queries with us via ID's. We also use the system to adere to ISO 9001 by being able to audit and track our processes. **Official Response from Nicola Elliott:** > Hello Oliva, Thank you so much for sharing your great experience of Vivantio, feedback is hugely important to us and we love to hear how you've personalised your system to meet your teams needs, I'll also pass on your lovely comments to our support team too. We have lots of exciting features on the horizon for FLEX usage and we'd love to learn how we can help your team fully onboard with our newest interface, it would be great to jump on a call with our Product Manager to discuss further and please do reach out to me on nicola.elliott@vivantio.com. Thank you again and best wishes, Nicola ### 37. Honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** katte v. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** I like that it's organized, separated per team and per site, it's easier to navigate which ticket is assigned specifically to me because of these features, and it's secure because of the authenticator. **What do you dislike about Vivantio?** so far none, because everything is okay. it's user-friendly. maybe I just want it to have stayed logged in a longer time, because if I use other website or application then get back to Vivantio I'm already logged out. **What problems is Vivantio solving and how is that benefiting you?** My task revolves around Vivantio, tickets that I need to attend to are in Vivantio, and requests that I need to address in order to do my task as an admin/office clerk. **Official Response from Nicola Elliott:** > Hi Katte, Thanks for sending us your honest review of Vivantio, it's great to hear how Vivantio is working for you and your teams and delivering an effortless service. If you'd like our support team to look into any issues your experiencing please do reach out to us on support@vivantio.com. Thank you again, Nicola ### 38. Good Interface and simple to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Andie John C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2023 **What do you like best about Vivantio?** The service level timer duration, separation of request and issue. There is two interface which you can navigate based from your preference and the emailing capabilities is very functioning realtime. **What do you dislike about Vivantio?** Nothing, I can even recommend this. All is working based from years of usage as I am in IT Specialist documenting everything. Have not experience any major issue, the uptime amazed me. **What problems is Vivantio solving and how is that benefiting you?** Proper documentation of request and issue. The Service Level response and target is very helpful in maitaining IT specialist performance. Segregation of Teams is also effective as interface is open for modification. **Official Response from Dan Armitstead:** > Hi Andie, Thank you so much for taking the time to review Vivantio! It's fantastic to hear that you are benefiting from the SLA timer duration and separation of issues and requests. One of the best things about Vivantio is how it enables and empowers organisations to collaborate across functions/teams, so it's good to know these benefits are adding real value to your organisation. We also pride ourselves on the stability of the platform and it's pleasing to hear that our uptime is appreciated :) I'm glad that there is nothing that you dislike about Vivantio, but please don't hesitate to reach out to me directly if this changes and I'll be happy to help and have your feedback - my email is dan.armitstead@vivantio.com. Thanks again for leaving us such a glowing review, Andie! Best regards, Dan ### 39. Very Likely **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Vivantio?** Tracking of all request and issue, vivantio is easy to use for all business and work. we addressed all request and issue in this apps. great apps for someone like me. **What do you dislike about Vivantio?** None, this apps is perfect all specific is very helpfull, all i need is in this apps, i have no escalation on my work because of this apps, i reccomend this to all of my friend. **What problems is Vivantio solving and how is that benefiting you?** Vivantio application is helping me to track all os the request issue and incident also i can easy to extract data i needed in reporting, this apps is very helpfull. **Official Response from Nicola Elliott:** > Hi Richard, Thank you what a fantastic 5* review of Vivantio. We are glad to hear how Vivantio is helping you manage all your requests and you're able to extra data for reporting needs too. Our reporting capabilities are extremely powerful and if you'd like me to discuss this further, please do reach out to me on nicola.elliott@vivantio.com. Kind Regards, Nicola ### 40. Fit for purpose with some recommendations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Vivantio?** It is fairly easy to use out of the box. without a lot of training **What do you dislike about Vivantio?** the inability to export description and subject into CVS for reporting purposes **What problems is Vivantio solving and how is that benefiting you?** Ticket Metrics Reporting, Dashboards **Official Response from Dan Armitstead:** > Hello, Thank you for taking the time to review Vivantio! It's great to hear that you've found the platform user-friendly, without the need for additional training (although we're always happy to provide this). We'd love the opportunity to support you with your reporting as owing to recent enhancements to this area of the tool, you should now be able to achieve what you're after. If you'd like to reach out to me directly on dan.armitstead@vivantio,com I'll be glad to setup a meeting to take you through this :) Thanks again for the review! Best regards, Dan ### 41. Application is very user friendly; anyone can navigate with ease. Every item is detailed. **Rating:** 4.5/5.0 stars **Reviewed by:** mark ace m. | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle free accepting and closing raised tiQet. **What do you dislike about Vivantio?** *I think ticket menu's can be customised for each department for much easier navigation and accurate raising of ticket. *An integration with other application to set up calendar and alarm/notification. **What problems is Vivantio solving and how is that benefiting you?** *Number 1 is customer service which other department raised thier concerns/issues, and we are able to address them efficiently and on a timely manner. *We can also monitor our performance and areas where we can improved. **Official Response from Nicola Elliott:** > Hi Mark, A huge thank you from Vivantio, customer feedback is an integral part of our journey and we appreciate you letting us know how what is working well for you. We agree Vivantio is an extremely easy tool to use and great to learn how your Customer Service department is managing any issues efficiently. We'd love to know more on your integration requirements and please do reach out to me on nicola.elliott@viantio.com to arrange a call. Thank you again, Nicola ### 42. Generally pleased and look forward to future grwoth with the software **Rating:** 5.0/5.0 stars **Reviewed by:** Scott K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Vivantio?** It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. **What do you dislike about Vivantio?** Would like to see improvements to the API to increase our ability to extend our needs with the software. This would also include some improvements with cross-module functionalaity when using custom forms. **What problems is Vivantio solving and how is that benefiting you?** It allowed us to consolidate our helpdesk environment. We would like to use more of the features and hope to see the support for custom forms to allow us enable more modules related to those custom forms. **Official Response from Alexis Mackie:** > Wow Scott! What a review! Thanks for giving us 5 stars and I am so pleased that you find Vivantio easy to use, intuitive, flexible and extendable. One of the topics we chat with our customers a lot is how Vivantio can work for Customer Service, IT teams, and across organisations. I hear what you're saying about API improvements and would love the opportunity to discuss this further. Could we set up a call with your Customer Success Manager and our product team? API is a hot topic and we are currently undergoing improvements, so learning more about your use case will help us to shape the direction of this development. You can reach the team on Customer.Success@vivantio.com. Thanks again for a stellar response and we look forward to speaking with you soon. ### 43. Vivantio User Review **Rating:** 4.5/5.0 stars **Reviewed by:** Arnel B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Vivantio?** The most helpful part of Vivantio is how the Job orders from different work groups are being organized to have a better monitoring. It fairly competes with ither softwares. **What do you dislike about Vivantio?** The downsides of using vivantio is the lack of notification features. It would be great if there is a notifications feature that will let the user know that there are requets even when they are offline. **What problems is Vivantio solving and how is that benefiting you?** Vivantio solves the problem of monitoring the requests and checking it from time to time. ### 44. i love this app **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan r. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Vivantio?** some common positive aspects that I appreciate about Vivantio include its user-friendly interface, customizable workflows, robust ticket management capabilities, and efficient collaboration features **What do you dislike about Vivantio?** What I dislike about the VIVANTIO are some learning curve of the software, limited customization options, or specific feature requests that have not been implemented. **What problems is Vivantio solving and how is that benefiting you?** Vivantio allows businesses to efficiently manage customer support requests, track tickets, and provide timely resolutions. This ultimately improves customer satisfaction and retention. ### 45. Vivantio is very easy to use and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Vivantio?** Vivantio is very easy to use and highly customisable to meet the needs of the business. The portals are very effective for the business to log tickets and after using other systems, this isn't always the case. We have multiple instances of the system being used in different business areas. **What do you dislike about Vivantio?** There's nothing to dislike about Vivantio. Everything that i would have written in the past i.e integration with Power BI and Microsoft Teams have either been worked on or are released already **What problems is Vivantio solving and how is that benefiting you?** Within the ICT department it has certainly made things easier for the business in terms of logging issues as well as seeing what is happening with their tickets on the portal (email notifications too). It's also made SLA and KPI's more managable and achievable with the user of reports and dashboards. In other areas of the business it's eliminated the mundane task of having to keep up with emails regarding issues and like ICT they have an instance of Vivantio with a customer facing portal where tickets can be raised. This has made things much easier for these departments. **Official Response from Nicola Elliott:** > Hi Ran, Thank you so much for taking the time to send us your 5* review, its great to hear how effective you're finding Vivantio not only in your department but across your business too. Vivantio is powerful enterprise platform and we love to hear how we're helping manage issues whilst improving SLA's and KPI's. If there is anything we can help to further enhance your system, please feel free to reach out to me on nicola.elliott@vivantio.com. Thank you again, Nicola ### 46. How I love Vivantio **Rating:** 5.0/5.0 stars **Reviewed by:** Meiden V. | Customer Service Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Vivantio?** It helps much in operations, it creates smooth workflow, it increases productivity too. A very useful tool in tracking employees performance attending to all tasks and requests. I feel like everything is in control without delays and hassle. **What do you dislike about Vivantio?** none as of now, the way I see it and as per my experience its just quite perfect for my needs. **What problems is Vivantio solving and how is that benefiting you?** It helps in many ways, like for IT issues we can see and determine the demand for every service teams. **Official Response from Nicola Elliott:** > Hi Meiden, Wow thank you for your 5* review of Vivantio., it means a great deal to learn how Vivantio is productively working throughout multi departments. We have lots of exciting features on the horizon too, to enhance user experience so watch this space. Thank you again, Nicola ### 47. Easy to Use System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Vivantio?** Vivantio is a very easy to use system with emails coming through almost instantly from end users when they have an issue. This makes it a quick process to be able to help end users **What do you dislike about Vivantio?** If there is an issues with the email system, you might not be notified when a user has an issue. This can then cause all the pending tickets that are stuck in users outboxes to come through all at once. **What problems is Vivantio solving and how is that benefiting you?** It is helping the team to identify the common issues that end users are facing and this is means we are able to put fixes into place to perminately resolve these issues so they don't happen again. **Official Response from Dan Armitstead:** > Hello, Thank you for leaving a review for Vivantio! It's great to hear that the tool's email to ticket function is empowering your teams to provide excellent customer service and identify trends to foresee and forestall repeat issues. If it is believed that the email to ticket function is not working, it is likely due to the connection between the local mailbox and Vivantio. The local system administrator is able test the connection between the mailbox and Vivantio. If you would like some support with this then please don't hesitate to reach out to our Support Team on support@vivantio.com and they can walk you through the process. For any other queries in relation to your Vivantio subscription please feel free to contact me directly on dan.armitstead@vivantio.com and I'll be glad to assist :) Thanks again for taking the time out of your day to review Vivantio! Best regards, Dan ### 48. Vivantio Experience Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Vivantio?** With Vivantio, I was able to boost my productivity. It was much easier for me to determine the tasks I need to complete and has completed. This has lighten my workload alot. **What do you dislike about Vivantio?** With my personal experience, having a chat bot is helpful; however, I think that improving customer experience by having a designated representative to cater to the user will be much helpful. Also, the site is always offline and loads slowly so this is also something to improve on. **What problems is Vivantio solving and how is that benefiting you?** Vivantio is solving our company's ticketing process. It organizes and redirects tickets coming from the users/agents to specific departments. This usually increase efficiency and productivity. ### 49. Comprehensive suite of tools **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Vivantio?** Vivantio is a top-notch IT service management software that offers a wide range of features and capabilities. One of the standout features of Vivantio is its customizable workflows, which enable teams to automate and streamline their IT service management processes. The software's ticket management system is also highly intuitive and enables users to easily track the status of service requests, prioritize workloads, and collaborate with team members. **What do you dislike about Vivantio?** Overall, Vivantio is an excellent choice for IT teams looking for a robust and user-friendly IT service management solution. However, there are a few areas where the software could be improved. One area of concern is the lack of native mobile support, which may be a limitation for teams that need to manage IT services on the go. Additionally, while Vivantio offers strong reporting capabilities, the process of creating custom reports can be somewhat complex and time-consuming. Streamlining this process would be a welcome improvement for users. **What problems is Vivantio solving and how is that benefiting you?** Vivantio helps streamline our ticket management, and helps us easily track the status of service requests, prioritize workloads, and collaborate with team members. This can help ensure that customer requests are addressed promptly and efficiently. **Official Response from Alexis Mackie:** > Hi James - thanks for taking the time to leave us a review and for the great feedback! I'm happy to hear that you're finding lots of value in our customizable workflows, it is a great way to save time and effort on repeatable processes. Your constructive comments about Vivantio's mobile responsiveness are useful, and I would love to speak with you more about this so we can take the feedback onboard as we plan for our future development. In the FLEX UI Vivantio is responsive in a browser so hearing about what you'd like to see more of would be great. I have shared your feedback about our native reporting tool and ease of use with our Product team. For the immediate term, we have a PowerBI integration which lots of clients take advantage of! You can reach me at Alexis.Mackie@vivantio.com or our CSM team at Customer.Success@vivantio.com so we can dive into your requirements on mobile optimization. Have a lovely day and thanks for choosing Vivantio! ### 50. Solid reliable ticketing/support system **Rating:** 4.5/5.0 stars **Reviewed by:** andrzej r. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Vivantio?** Have been using for about a year. Has tons of options for customizing to fit an organizatin's work flow, whether big tiny entity or good middle sized. Ability to collect/require a lot (or little) user input/data. Nice customizable email layouts. API access if you want to tinker. **What do you dislike about Vivantio?** Can get lost in the configuration options. Many options, some not explained too well without digging through documentation. **What problems is Vivantio solving and how is that benefiting you?** Management of support tickets for internal staff as well as external customers. **Official Response from Nicola Elliott:** > Hi Andrzej, Thank you so much for you fantastic review of Vivantio and it's great to hear how Vivantio is providing you with a reliable ticketing support system with plenty of added features. A core strength is Vivantio's customization and if you require any additional help with any of these topics our support team is always on hand to help and can be contacted on support@vivantio.com. Thanks again, we really appreciate your feedback. ## Vivantio Discussions - [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) - 3 comments, 1 upvote - [View Vivantio pricing details and edition comparison](https://www.g2.com/products/vivantio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A56%3A49+-0500&secure%5Bsession_id%5D=a44c72e5-0522-4ac8-8056-4e1602d5a6d2&secure%5Btoken%5D=fa241379e41294dabc67819599705dc598e2be23e3030f1989b9a5f83f9aa7c5&format=llm_user) ## Vivantio Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [CustomerGauge](https://www.g2.com/products/customergauge/reviews) - [Designer Task](https://www.g2.com/products/designer-task/reviews) ## Vivantio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **HR Content** - Knowledge Management - Content Delivery - Document Management **Access** - Integration - Assignment - Collaborative **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Logistics** - Security - Employee Portal - AI **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Employee Experience** - Policy - Multi-channel - Cross-platform **Artificial Intelligence** - Learning - Language - Conversational AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Vivantio Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews)