1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Vivantio](https://www.g2.com/products/vivantio/reviews) 5. [Vivantio Claims vs Evidence](https://www.g2.com/products/vivantio/claims-vs-evidence) # Vivantio Claims vs Evidence This page compares marketing claims that Vivantio makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Sep 30, 2026 ## Claim: “Vivantio's enterprise service management expands beyond IT without additional licences, separate tools, or months of re-implementation.” Supported by reviews. Relevant reviewers report using extensive functionality under one licence fee, handling multiple services in a single application, and finding Vivantio easy to implement and integrate. These reviews support the claim’s direction, although they do not directly establish that expansion never requires months of re-implementation. - “The tool has lots of functionality for us to use under the one license fee. We don't use all the functionalty yet but we are moving towards useing more of it.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-10439142) - “The tool is scalable and we handle multiple services in a single application” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “Ease of use, ease of implementation, ease of integration” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-10499840) Source: [https://www.vivantio.com/solutions/enterprise-service-management/](https://www.vivantio.com/solutions/enterprise-service-management/) ## Claim: “Vivantio brings every client account, SLA and request into one platform — so you can grow client count without growing headcount proportionally.” Supported by reviews. Relevant reviewers describe managing customer interactions and SLA-related work in Vivantio, handling multiple services in one application, and using automation to boost productivity. However, the reviews do not directly establish that client count can grow without proportional headcount growth. - “Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-7363774) - “The tool is scalable and we handle multiple services in a single application” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11939774) Source: [https://www.vivantio.com/solutions/technology-service-management/](https://www.vivantio.com/solutions/technology-service-management/) ## Claim: “Vivantio gives technology service providers the multi-tenant architecture, client-level SLA management and automation to deliver consistent service quality as their client roster grows.” Mixed support from reviews. Reviewers report automation, SLA tracking, and scalability across multiple services, supporting parts of the claim. However, a reviewer also reports that Vivantio can be slow with large deployments, creating opposing evidence about maintaining consistent service as the client roster grows. - “Moreover, Vivantio is a friendly platform that automates complex processes or repetitive tasks in our company, which boosts our productivity.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11939774) - “Vivantio is used for logging and managing customer interactions with regard to technical issues, engineer site visits, SLA times, etc and it does this adequately.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-7363774) - “The tool is scalable and we handle multiple services in a single application” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “When it comes to handling large deployments, Vivantio is at times slow.” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11939774) Source: [https://www.vivantio.com/solutions/technology-service-management/](https://www.vivantio.com/solutions/technology-service-management/) ## Claim: “Vivantio's enterprise self-service portal presents a single, branded front door — with IT, HR, Facilities and Finance services in one place — and routes each request to the right team automatically.” Supported by reviews. Relevant reviewers describe a self-service portal, multiple services in one application, and automation or workflow management, supporting the claim’s unified-service and routing functionality. - “Vivantio has brilliant self service portal that equips employees and customers with information they need” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “The tool is scalable and we handle multiple services in a single application” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “The integration aspect is also good, mainly on automation or workflow management” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11695707) Source: [https://www.vivantio.com/solutions/enterprise-service-management/](https://www.vivantio.com/solutions/enterprise-service-management/) ## Claim: “Vivantio's knowledge base and customer self-service portal surface answers to customers before they raise a case — and suggest known issues at the point of ticket submission, deflecting cases that don't need human intervention.” Supported by reviews. Relevant reviewers report that Vivantio’s self-service portal equips employees and customers with needed information and that its knowledge base is established, supporting the claim’s self-service and knowledge-base aspects. However, the reviews do not specifically describe known-issue suggestions at ticket submission or quantify case deflection. - “Vivantio has brilliant self service portal that equips employees and customers with information they need” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11661374) - “the established knowledge base is stable” [Read Full Review](https://www.g2.com/products/vivantio/reviews/vivantio-review-11827921) Source: [https://www.vivantio.com/solutions/independent-software-vendors/](https://www.vivantio.com/solutions/independent-software-vendors/)