--- title: Razorpay Reviews meta_title: 'Razorpay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 143 reviews by the users' company size, role or industry to find out how Razorpay works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 143 scale: '5' date_modified: '2026-09-02' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Razorpay Reviews **Vendor:** Razorpay **Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways) **Average Rating:** 4.2/5.0 **Total Reviews:** 143 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Razorpay Razorpay is a comprehensive payment gateway solution designed to facilitate seamless online transactions for businesses of all sizes. Established in 2014, it offers a unified platform that enables merchants to accept, process, and disburse payments efficiently. With support for over 100 payment methods, including credit and debit cards, UPI, net banking, and digital wallets, Razorpay ensures a versatile and user-friendly payment experience. Key Features and Functionality: - Extensive Payment Options: Supports a wide array of payment modes, such as domestic and international credit/debit cards, UPI, net banking, wallets, EMI, and Buy Now Pay Later (BNPL) options. - Developer-Friendly Integration: Offers robust APIs, SDKs, and plugins for major platforms, enabling quick and seamless integration with websites and mobile applications. - Intelligent Checkout Experience: Provides an optimized checkout process with features like autofill, dynamic fields, tokenization for saved card details, and real-time retry options for failed transactions. - Advanced Security Measures: Ensures PCI DSS Level 1 compliance, employs tokenization to protect sensitive data, and utilizes AI-driven fraud detection systems to monitor transactions in real-time. - Comprehensive Dashboard: Equipped with a powerful dashboard that offers detailed reports on payments, settlements, refunds, and more, facilitating efficient financial management. Primary Value and Solutions Provided: Razorpay addresses the critical need for a reliable and secure online payment processing system, enabling businesses to offer a smooth and trustworthy payment experience to their customers. By supporting a vast range of payment methods and providing easy integration options, it caters to diverse business requirements, from startups to large enterprises. The platform's emphasis on high success rates and advanced security measures minimizes transaction failures and protects against fraudulent activities, thereby enhancing customer trust and satisfaction. Additionally, Razorpay's comprehensive dashboard and analytics tools empower businesses with actionable insights, aiding in informed decision-making and efficient financial operations. ## Razorpay Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Razorpay incredibly **easy to use** , praising its quick setup and seamless navigation. (6 reviews) - Users appreciate the **easy integrations** of Razorpay, benefiting from a user-friendly interface and efficient payment processing. (4 reviews) - Users appreciate the **ease of payment processing** with Razorpay, enjoying its reliable and user-friendly setup. (4 reviews) - Users appreciate Razorpay's **efficiency** in payment processing and easy navigation, enhancing overall transaction management. (3 reviews) - Users value Razorpay's **diverse payment options and easy setup** , enhancing transaction efficiency and customer satisfaction. (3 reviews) - Reliability (3 reviews) - Setup Ease (3 reviews) - Users praise Razorpay for its **responsive customer support** , enhancing their experience and ensuring smooth operations. (2 reviews) - Users appreciate the **variety of payment services** Razorpay offers, making collection easy and seamless for businesses. (2 reviews) - International Payments (2 reviews) **What users dislike:** - Users find Razorpay **expensive** , noting that essential features require costly higher plans, limiting access for small businesses. (2 reviews) - Users express frustration over **limited features** , as deeper insights and billing options are restricted to higher plans. (2 reviews) - Users express frustration with Razorpay's **slow customer support** , impacting their overall experience and timely issue resolution. (2 reviews) - Users face **difficult setup** challenges due to onboarding delays and payout issues during holidays and weekends. (1 reviews) - Users struggle with **limited international access** , facing tough approval processes and frequent rejections for payments. (1 reviews) - Users face **payment delays** due to weekends and holidays, along with lengthy onboarding processes affecting their experience. (1 reviews) - Users find the **poor interface design** and overwhelming dashboard frustrating, especially for newcomers needing frequent support. (1 reviews) - Refund Issues (1 reviews) - Slow Verification (1 reviews) - Transfer Issues (1 reviews) ## Razorpay Reviews ### 1. Smooth Payment Handling with Reliable Service **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi H. | Software Development, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about Razorpay?** I like Razorpay's interface, quick payments, and reliable service. It simplifies payment management and makes it easy to use transactions, allowing me to track transactions, monitor payments, and manage settlements effortlessly. Payments are processed quickly, and the overall service reliability makes handling business payment processes much easier. I also appreciate the simple payment experience and the smoother interface that led us to switch from Cashfree. The clear steps to start with a simple setup made the initial onboarding very smooth. **What do you dislike about Razorpay?** I experience occasional payment failures and feel the support response could be improved. **What problems is Razorpay solving and how is that benefiting you?** I use Razorpay to make transactions and settlements easier. It simplifies payment management, allowing me to track transactions, monitor payments, and manage settlements effortlessly. Payments are processed quickly, and overall, it makes handling business payments much easier. ### 2. Reliable, transparent, and cheaper than it seems after proper cost calculation. **Rating:** 3.5/5.0 stars **Reviewed by:** Ayush S. | Creative Head, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Razorpay?** Reliability and pricing transparency together. In 16 months of usage, settlements have never been delayed, webhooks are reliable, and the success rate consistently stays above 93%. On pricing, people say razorpay is expensive at 2%, but this ignores that competitors charge ₹4,999 to ₹7,000 AMC annually. Razorpay is actually the cheapest option when you do a proper TCO calculation including fixed costs and integration was completed in less than one day by our developer. **What do you dislike about Razorpay?** Onboarding documentation could be a bit clearer for first-time users. It took a little back and forth to get started, but later I noticed they also have AI Assisted onboarding, which I had missed initially. Would suggest new merchants check that first. **What problems is Razorpay solving and how is that benefiting you?** Core problem was reliable recurring billing for monthly subscriptions. Razorpay’s subscription product handles mandate management, retry logic, and dunning automatically. This has significantly reduced involuntary churn and saved engineering time that would otherwise have gone into building and maintaining this internally. ### 3. Best payment success rate among all gateways i tested, justifies the 2 percent easily **Rating:** 5.0/5.0 stars **Reviewed by:** Abhi G. | Director - Sales, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Razorpay?** Payment success rate is the standout feature. Running at 93-94% consistently over 10 months. Tested instamojo for 2 months before this, success rate was around 80-82%. On my ₹3L monthly volume that 12% difference was ₹36,000 in failed transactions every month. Whatever i was saving in lower TDR fees was getting wiped out 20 times over. Came back to razorpay and revenue stabilised immediately. Integration documentation is also excellent, best i have seen among indian payment gateways. **What do you dislike about Razorpay?** Dashboard has become very cluttered. They keep adding new products and features but the core interface is suffering. Finding basic settings takes more time then it should for experienced users also. Needs a cleanup badly. **What problems is Razorpay solving and how is that benefiting you?** Primary problem was payment failures affecting revenue. Razorpay's high success rate solved this directly. Secondary benefit is zero AMC meaning my annual payment infra cost is fully variable and proportional to revenue, which simplifies financial planning. ### 4. Smooth Payments, Clean Dashboard, and Reliable Settlements with Razorpay **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 30, 2026 **What do you like best about Razorpay?** Razorpay makes online payment collection incredibly smooth. The dashboard is clean and easy to navigate, the integration process was quick for our website, and the range of payment options (UPI, cards, netbanking, wallets) means our customers rarely face checkout friction. Settlements are reliable and the reporting is genuinely useful. **What do you dislike about Razorpay?** The transaction fees can add up for high-volume businesses, and I wish some of the advanced reporting features were available on the lower plans. Customer support response times can occasionally be slower than expected during peak periods, but issues do eventually get resolved. **What problems is Razorpay solving and how is that benefiting you?** Razorpay solves our online payment collection challenges by giving us a single, unified gateway for accepting payments from clients across multiple channels. It has streamlined our invoicing and settlement process, reduced failed transactions, and made reconciliation far easier for our finance team. As a digital marketing agency, it helps us collect retainer and project payments smoothly without chasing clients through manual bank transfers. ### 5. Razorpay’s Seamless Checkout and Powerful Dashboard Make Payments Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket P. | Web developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about Razorpay?** The most attractive feature of Razorpay is its all-round, highly user-friendly payment platform, which enables effortless acceptance and processing of transactions as well as payment disbursal. Razorpay’s “Checkout” experience is at the cutting edge, providing a highly seamless and intuitive one-tap payment facility using a variety of payment instruments such as UPI, credit/debit cards, net banking, and digital wallets. From a business perspective, what stands out is the advanced dashboard and highly detailed API support, which facilitates quick integration and allows valuable insights into the effectiveness of transactions and consumer behavior. **What do you dislike about Razorpay?** Though Razorpay occupies a leading position in the market, the most commonly reported complaints by customers often involve slow and poor customer service, where many merchants have faced delays in getting any form of assistance when it comes to issues such as failed payments. The next big problem involves a strict and elaborate KYC process that may end up blocking the merchant's account instantly if there are any small discrepancies in the documents. Moreover, settlement issues like the period for which the funds remain in Razorpay's custody is a huge complaint, especially for new accounts, where it could take 7 to 14 days for settlement to take place. **What problems is Razorpay solving and how is that benefiting you?** One of the main advantages of Razorpay is that it offers a solution to the core issue that has been plaguing businesses in terms of payments: fragmented solutions coupled with technological complications. Rather than integrating various systems such as UPI, different banks and credit/debit card networks, it provides you with a comprehensive "plug and play" ecosystem that simplifies payment processing for you. With Razorpay, the transaction success rates are extremely high so there will be no need to worry about missing out on profits due to technological issues right before the sale happens. Some practical benefits of these solutions can be summarized as follows: Increased Conversion Rates: Thanks to the one-click payment process and saved details, your users won't face any problems, which leads to less abandonment. Operational Efficiency: The advanced dashboard manages financial operations such as refunds, settlements, and tax reporting for you, saving lots of time each week. Improved Security and Fraud Protection: You don't have to take care of PCI-DSS compliance yourself and your customers are protected against fraudsters. Scalability: From making a single payment to distributing thousands to various vendors, it's easy to scale up your operations without worrying about payment issues. ### 6. Unmatched Payment Success Rates and Seamless Shopify IntegrationSetup **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul s. | Sales Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about Razorpay?** The best part about Razorpay is its rock-solid reliability during high-traffic sales. Our payment success rates for UPI and cards jumped significantly after switching. The Magic Checkout feature pre-fills addresses for repeat users, which speeds up checkout massively. Developer documentation is unmatched in the Indian ecosystem. **What do you dislike about Razorpay?** The customer support response time on lower-tier merchant accounts can sometimes take 24–48 hours via tickets. **What problems is Razorpay solving and how is that benefiting you?** We were losing revenue due to payment dropoffs during flash sales. Razorpay stabilized our checkout process, and Magic Checkout reduced cart abandonment by nearly 18%. ### 7. Smooth & Reliable Payment of razorpay. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit k. | Web Developer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Razorpay?** It offers a user-friendly experience, is easy to work with, and provides a perfectly simple option for handling everything. **What do you dislike about Razorpay?** The processes are a little long, and they take time based on my experience. **What problems is Razorpay solving and how is that benefiting you?** We use Razorpay to collect online payments from clients for our web development services. Before we started using it, managing payments and tracking transactions manually took a lot of time and effort. Razorpay has made the whole process much smoother by bringing UPI, card payments, and payment link options together in one place, so it’s easier to collect payments and keep track of transactions. ### 8. Excellent integration with extensive payment options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Hindi using AI. **Reviewed Date:** June 18, 2026 **What do you like best about Razorpay?** What I like most about Razorpay is its ease of integration and support for multiple payment options, which allows businesses to manage UPI, cards, net banking, wallets, and other payment methods from a single platform. The most useful features for me are its developer-friendly APIs and good documentation. Additionally, I like the clean and industry-standard dashboard for quickly generating payment links and invoices, as well as for transaction tracking and settlement monitoring. The built-in support for subscriptions and recurring payments makes it even more useful. The most valuable feature for me is its developer-friendly integration experience, which makes integration and testing quite easy. It provides customers with many payment options and offers businesses a centralized platform, thereby increasing operational efficiency. **What do you dislike about Razorpay?** Overall, I have had a fairly good experience with Razorpay, but my biggest challenge in the information was its payment failure and troubleshooting. In most cases, the problem changes, but sometimes additional investigation is needed to understand the failure reasons and identify the root cause. Another drawback is that when accepting payments via QR code, we cannot directly test it in the testing environment, which is a significant shortcoming. We have to test it directly in production. **What problems is Razorpay solving and how is that benefiting you?** I use Razorpay for online payment collection, processing, and subscription management. It provides various payment methods on a single platform, making it easier for the customer to pay and increasing operational efficiency. ### 9. Seamless Payment Solution with Intelligent Routing **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka K. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about Razorpay?** I find Razorpay's seamless integration workflow impressive. The setup process is fast and straightforward, which was a great start. Also, the intelligent routing feature contributes to a better transaction success rate. **What do you dislike about Razorpay?** I find the strict account onboarding process a bit challenging. It would be helpful if there was some interactive guidance to make it smoother. **What problems is Razorpay solving and how is that benefiting you?** I use Razorpay to solve low transaction success rates with its intelligent routing and benefit from seamless integration workflows. ### 10. Cheapest in the End: High Success Rates, Zero AMC, and Best-in-Class Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Khushi G. | Team Leader, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 03, 2026 **What do you like best about Razorpay?** Spent 2 weeks comparing every major gateway before launching. Cashfree looked cheapest at 1.6% but $4,999 AMC made yearly cost higher then razorpay at my volume. Instamojo had zero AMC but 80% success rate was loosing me 340,000 monthly in failed transactions. Razorpay at 2% with 93% success rate and zero AMC gave highest net money in bank every month. That is the real definition of cheapest payment gateway. Documentation and integration quality is also best in class. **What do you dislike about Razorpay?** Support chat could be faster, sometimes takes a day to get proper response. Minor issue overall. **What problems is Razorpay solving and how is that benefiting you?** Was loosing significant revenue to payment failures on previous PG. Razorpay solved this completely. Also zero fixed cost means payment infra expense is fully variable and tied to actual revenue which is ideal for growing business. ### 11. Razorpay is the cheapest payment gateway in India when you see full cost not just TDR **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket R. | IT Infrastructure - L2, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about Razorpay?** Everyone calls Razorpay expensive because of 2% TDR but nobody is doing full calculation. Zero AMC, zero setup means at ₹1-2L/month volume it is actually cheapest payment gateway in india. Competitors showing 1.6-1.75% all have ₹4,999 annual maintenance charge hidden in contract. Once you add that, Razorpay wins on total cost. 93%+ success rate for me means more money reaching bank account every month. Settlement is always on time. **What do you dislike about Razorpay?** Would be great if they showed a simple total cost calculator on their pricing page itself so new users understand this better. **What problems is Razorpay solving and how is that benefiting you?** Needed predictable zero fixed cost payment infra. Razorpay is the only major gateway where I pay nothing until I earn. It has simplified my entire cost structure from day one. ### 12. The Best UPI Solution with Effortless Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Happy J. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2026 **What do you like best about Razorpay?** Razorpay is the best app I have used for UPI. I appreciate the ease of use, as it is very easy for using this app. The cashback feature is something I really enjoy. **What do you dislike about Razorpay?** Chargeback resolution interface could be slightly more guided. **What problems is Razorpay solving and how is that benefiting you?** I find Razorpay to be the best app for UPI payments, and it's very easy to use, which makes my payment process efficient. ### 13. Flawless API Documentation and Express Sandbox Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Sona u. | Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 21, 2026 **What do you like best about Razorpay?** The developer documentation is the clearest I've worked with among Indian PGs. We were able to test webhooks and SDKs in the sandbox environment immediately without waiting for sales approval. **What do you dislike about Razorpay?** Dashboard navigation has become a bit complex over time because they keep adding new products. **What problems is Razorpay solving and how is that benefiting you?** Saved us weeks of development effort during our app launch. We got recurring subscription mandates set up in a single afternoon. ### 14. Fast, Easy Payments with Razorpay **Rating:** 5.0/5.0 stars **Reviewed by:** Soni K. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 20, 2026 **What do you like best about Razorpay?** I use Razorpay for multiple payments, and I like that the costing is low. The multiple payment features are too easy and fast, which makes the payment process smooth. The initial setup was also too easy. I switched from Cashfree to Razorpay mainly because of fast payments. **What do you dislike about Razorpay?** Nothing **What problems is Razorpay solving and how is that benefiting you?** Razorpay helps me handle multiple payments easily and quickly, making the process fast and efficient. ### 15. Smooth Checkout, but Needs Better International Options **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek M. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 27, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Razorpay?** I appreciate Razorpay for providing an easy-to-use checkout experience for my customers, which significantly enhances their payment process. The multiple payment options, such as UPI, Net Banking, Cards, and EMI Options, allow my customers to choose the option that best suits their preferences, making the transaction process smooth and flexible. This variety is crucial in catering to diverse customer needs and helps reduce payment abandonment. One of the most substantial benefits I’ve found is Razorpay's large success rate in payment processing, which is essential for minimizing business loss due to failed transactions. This high success rate ensures that customers proceed with their purchases successfully, minimizing any disruptions that could lead to them abandoning their carts. Additionally, the initial setup of Razorpay was very easy, which helped my team transition smoothly from another product. Overall, these features contribute significantly to a more efficient and user-friendly payment experience, making Razorpay a highly effective tool in managing transactions. **What do you dislike about Razorpay?** I find the international payment options challenging, as the approval process is very tough and often results in rejections, even if a merchant can receive international payments via other platforms like PayPal. Additionally, I find the recurring subscription features, particularly the usage-based billing option, tricky and lacking, as this option isn't available. **What problems is Razorpay solving and how is that benefiting you?** I use Razorpay to easily collect payments without failure, offering an easy checkout experience, multiple payment options, and ensuring a high success rate, which helps reduce payment abandonment and prevent business loss from transaction failures. ### 16. Consistent UPI Success Rates and Dependable Daily Settlements **Rating:** 3.5/5.0 stars **Reviewed by:** Chhaya B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about Razorpay?** I use Razorpay for daily payment loans. UPI payments practically never fail on Razorpay. Daily settlements are reliably deposited into our account on schedule. **What do you dislike about Razorpay?** Account activation requires a fully compliant live website with clear refund policy pages, which can delay pre-launch testing. **What problems is Razorpay solving and how is that benefiting you?** Eliminated payment drop-offs on mobile checkouts, keeping our daily working capital predictable. ### 17. Effortless Payments with Reliable Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aniemetz u. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about Razorpay?** The digital KYC process was remarkably smooth. We were able to go live in under 24 hours without tedious manual back-and-forth. **What do you dislike about Razorpay?** First-line customer support relies heavily on automated bot answers before transferring to a human representative. **What problems is Razorpay solving and how is that benefiting you?** Allowed us to start collecting online payments for our course launches without delaying our marketing schedule. ### 18. Simple integration with popular tech stacks **Rating:** 3.5/5.0 stars **Reviewed by:** Syed Arifuddin Q. | Optometrist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about Razorpay?** Pre built SDK for react native, flutter and node. J's worked right out of the box with zero custom patches needed **What do you dislike about Razorpay?** Webhook notification can occasionally experience minor delivery lags during peak national sale hours **What problems is Razorpay solving and how is that benefiting you?** Cut engineering integration hours by half allowing us to launch our mobile application ahead of schedule ### 19. Effortless Payments, But Fees Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Aniket P. | Freelance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 27, 2026 **What do you like best about Razorpay?** I like that using Razorpay makes taking payments more professional compared to normal UPI methods. Creating a payment link is easy, and I appreciate that the amount is disbursed within 2 days, which is really good. The initial setup was easy for me, with the document verification process being quick, and I was able to complete it without needing YouTube tutorials. I also switched to Razorpay from Paytm because the interface wasn't that good on Paytm. **What do you dislike about Razorpay?** The 2% commission is actually a bit high for me. **What problems is Razorpay solving and how is that benefiting you?** Razorpay makes my payments more professional and easy to handle. Creating payment links is simple, and I receive disbursements within 2 days. ### 20. Effortless International Payments with Minimal Charges **Rating:** 3.5/5.0 stars **Reviewed by:** Vaidant C. | Marketing **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2026 **What do you like best about Razorpay?** I find Razorpay easy to use, and I appreciate that it is always freely accessible. The charges are fewer, which is a big plus for me. Overall, it plays a big role in my life. **What do you dislike about Razorpay?** Nothing **What problems is Razorpay solving and how is that benefiting you?** Reduced subscription dropouts by automating monthly fee collections for our online classes ### 21. Seamless Payment Links for Instant Invoicing **Rating:** 4.5/5.0 stars **Reviewed by:** Me C. | Salesperson, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about Razorpay?** Razorpay Payment Links let us accept payments directly via WhatsApp and Email without building an entire checkout page. **What do you dislike about Razorpay?** Transaction fee deduction happens at settlement, which requires slight adjustment in bookkeeping entries. **What problems is Razorpay solving and how is that benefiting you?** Allowed our B2B sales team to collect advance deposits faster without custom website development. ### 22. D2C Savior: Magic Checkout and Reduced RTO Rates **Rating:** 4.5/5.0 stars **Reviewed by:** Priya u. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about Razorpay?** Magic Checkout handles address verification and pre-fills buyer info perfectly, which drastically lowers friction for customer orders. **What do you dislike about Razorpay?** Analytics reporting takes a few seconds extra to generate when querying broad multi-month date ranges. **What problems is Razorpay solving and how is that benefiting you?** We cut down on incorrect shipping addresses and fake COD orders, lowering our RTO losses significantly. ### 23. Enterprise custom pricing is a game-changer once you scale **Rating:** 5.0/5.0 stars **Reviewed by:** Aadarsh D. | Management Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 06, 2026 **What do you like best about Razorpay?** Started at standard 2% like everyone else. Once we crossed ₹5L monthly GMV razorpay offered custom TDR negotiation. Rate came down significantly. No other indian gateway made this process as straightforward, dedicated account manager, quick turnaround, no unnecessary back and forth. Best part is zero AMC throughout, even on enterprise plan, there were no hidden annual charges. **What do you dislike about Razorpay?** Wish they communicated the custom pricing option more clearly upfront. **What problems is Razorpay solving and how is that benefiting you?** As volume grew, the 2% was becoming a meaningful cost. Custom pricing solved this directly. Now have best of both worlds, enterprise rate with the same reliable infrastructure we built on from d ay one. ### 24. The Gold Standard Gateway for SaaS Subscription Mandates **Rating:** 4.0/5.0 stars **Reviewed by:** Samarth D. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2026 **What do you like best about Razorpay?** Razorpay Recurring handles e-mandates and automated debit retries effortlessly. The UI for managing subscriber lists and tracking failed recurring charges is extremely intuitive. **What do you dislike about Razorpay?** Settlement timelines for international cards take slightly longer than domestic transactions. **What problems is Razorpay solving and how is that benefiting you?** Automated recurring billing reduced our manual churn and payment follow-ups by almost 80%. ### 25. Robust Payment Gateway for Early Stage Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Eyhan u. | Engeneer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2026 **What do you like best about Razorpay?** Zero setup charges and zero maintenance fees. You only pay when you process payments, which is perfect for new businesses. **What do you dislike about Razorpay?** Phone support is not immediately available for standard account tiers. **What problems is Razorpay solving and how is that benefiting you?** Helped us keep operational costs low while testing product-market fit without fixed recurring software costs. ### 26. Supportive Culture and an Intuitive, Well-Structured Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Mobin R. | Quality Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 09, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Razorpay?** Employees are given the freedom to take initiative and truly own their work, which supports both personal and professional growth. The teams are supportive and open to new ideas, making it easy to contribute, collaborate, and innovate. The dashboard is also well structured and intuitive, so it’s simple to move between payments, settlements, reports, and customer data without any confusion. **What do you dislike about Razorpay?** While the product is feature-rich, some areas—especially reports and settlements—can feel a bit complex for new users and may come with a learning curve before everything feels intuitive. **What problems is Razorpay solving and how is that benefiting you?** Razorpay primarily solves the complexity of managing online payments and financial operations for businesses, which directly improves efficiency and revenue generation. ### 27. Hassle-Free No-Code Payment Pages **Rating:** 5.0/5.0 stars **Reviewed by:** Praful K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2026 **What do you like best about Razorpay?** Razorpay Pages allows us to collect payments for events and workshops without writing a single line of code. **What do you dislike about Razorpay?** Customization options for page branding and fonts are somewhat limited. **What problems is Razorpay solving and how is that benefiting you?** Enabled our marketing team to launch event registration pages in less than 30 minutes. ### 28. Extremely reliable infrastructure for High Volume E- commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Tmojee K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about Razorpay?** High uptime during festival sales. The checkout modal renders faat across all mobile browser without lagging **What do you dislike about Razorpay?** Charges standard fee rates unless you push massive transction volume **What problems is Razorpay solving and how is that benefiting you?** Prevented revenue loss during flash sales when other payment systems usually experience server timeouts. ### 29. Smooth International Payment Acceptance **Rating:** 3.5/5.0 stars **Reviewed by:** Aashish K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 27, 2026 **What do you like best about Razorpay?** Enabling multi-currency support on the account was straightforward once compliance documents were uploaded. **What do you dislike about Razorpay?** Cross-border payment processing fees are higher than domestic rates. **What problems is Razorpay solving and how is that benefiting you?** Allowed us to collect payment in USD and EUR from international clients without setting up foreign entities. ### 30. Transparent Settlement Tracking and Automated Refunds **Rating:** 4.5/5.0 stars **Reviewed by:** Adesh O. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about Razorpay?** Refunding customers directly from the dashboard is instantaneous, and batch settlement reports are easy to cross-verify. **What do you dislike about Razorpay?** Dispute management process involves rigid timeline windows for submitting delivery proof. **What problems is Razorpay solving and how is that benefiting you?** Improved customer trust by processing instant refund requests directly to source accounts. ### 31. Comprehensive Dashboard and Granular Transaction Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Aman C. | Sales Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about Razorpay?** The merchant dashboard provides clear visibility into payment modes, refund status, and settlement breakdowns in real time. **What do you dislike about Razorpay?** Exporting custom formatted CSV reports requires tweaking filters multiple times. **What problems is Razorpay solving and how is that benefiting you?** Streamlined our monthly accounting reconciliation by providing accurate batch-wise settlement files. ### 32. Dependable Enterprise Payment Infrastructure **Rating:** 4.5/5.0 stars **Reviewed by:** HARSH u. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 30, 2026 **What do you like best about Razorpay?** Consistent uptime, robust webhooks, and detailed merchant reporting make it a super reliable choice at scale. **What do you dislike about Razorpay?** Ticketing response time could be faster for routine inquiries. **What problems is Razorpay solving and how is that benefiting you?** Provided dependable payment processing infrastructure for growing daily transaction volumes. ### 33. Seamless Shopify Checkout Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed F. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2026 **What do you like best about Razorpay?** The native Shopify plugin installs effortlessly and handles mobile checkouts smoothly without redirection hiccups. **What do you dislike about Razorpay?** Advanced feature toggles require navigating through separate dashboard sub-menus. **What problems is Razorpay solving and how is that benefiting you?** Improved mobile store checkout conversions by providing a clean, recognizable payment interface. ### 34. Multiple Payment Options and Fewer Failures with Razorpay **Rating:** 5.0/5.0 stars **Reviewed by:** Kandula S. | Quality Specialist II, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 22, 2026 **What do you like best about Razorpay?** As a consumer, I have the choice to select from the multiple payment options such as UPI, credit and debit cards, wallets. I have less experienced payment failures over other payment gateways. Most of the free lance entrepreneurs accept payments through razorpay. **What do you dislike about Razorpay?** Limited diversity in availability of payment wallets such as paytm and mobikwik **What problems is Razorpay solving and how is that benefiting you?** Razorpay is letting me make payments through cards to small entrepreneurs which earlier was lot difficult. I attended a paid session of AI whose payment gateway is razorpay. ### 35. All-in-One Payments Integration That Simplifies Everything **Rating:** 4.0/5.0 stars **Reviewed by:** Madhav G. | Managing Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Razorpay?** It’s an all-in-one integration of services related to payments. **What do you dislike about Razorpay?** It’s costly, and I sometimes run into technical glitches. **What problems is Razorpay solving and how is that benefiting you?** Razorpay solves all my business payment-related problems, and it does so with a user-friendly interface that makes everything easy to manage. ### 36. Versatile Payments, Needs Subscription Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Faisal S. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 22, 2026 **What do you like best about Razorpay?** I use Razorpay to accept payments from clients from all across the world. I like that clients can pay using their preferred payment method, such as a credit card or wallet. The initial setup of Razorpay was very easy, and I didn't face any issues. I recommend it without any doubt and would rate it a 9 out of 10. **What do you dislike about Razorpay?** With Razorpay I cannot change the subscription payment details once it's created. They can also improve with their webhook response **What problems is Razorpay solving and how is that benefiting you?** I use Razorpay to accept payments from clients worldwide, allowing them to pay using their preferred payment method. ### 37. Razorpay Makes Payments Easy, Dependable, and Hassle-Free **Rating:** 4.0/5.0 stars **Reviewed by:** Vinay M. | Senior Software Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 20, 2026 **What do you like best about Razorpay?** What I like most about Razorpay is how easy and dependable it is to use. Setting up payments is quick, the dashboard is straightforward and easy to navigate, and overall everything runs smoothly without much hassle. **What do you dislike about Razorpay?** What I dislike about Razorpay is that the support team’s responses can be slow at times. Also, some features and more detailed reports feel a bit limited unless you’re on the higher plans, which can be frustrating when you need deeper insights. **What problems is Razorpay solving and how is that benefiting you?** Razorpay solves the problem of managing online payments and settlements in one place. It benefits me by making payment collection simple, secure, and reliable, while also saving time during setup and reducing the effort needed for reconciliation. ### 38. Easy-to-Use Razorpay with a Simple Dashboard and Reliable Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Ganavi K. | Online Marketing Executive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** February 04, 2026 **What do you like best about Razorpay?** Razorpay is really easy to use and the dashboard makes everything simple to mange. integrating it into website is smooth with clear steps and documentation. customer support is responsive. and the platform has all the essential payment feature we need. we use it everyday because its reliable and fits easily into our overall checkout workflow. **What do you dislike about Razorpay?** Sometimes payouts or the verification process take a longer than expected. **What problems is Razorpay solving and how is that benefiting you?** Razorpay makes online payment easy and reliable. so we dont have to worry about handling transaction manually. it saves our time and helps keep everything organized with smooth tracking and quick settlements. ### 39. Razorpay is easy, with many payment options and simple reports, anyone can use it and make payment **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit G. | sr product manager, Media Production, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 31, 2025 **What do you like best about Razorpay?** Razorpay platform is good at receiving payments, and the sending process is very smooth, simple, and user-friendly. It supports in apps web view as well. Razorpay support team is also very helpful in solving user queries/complaints. We can also receive international payments in dollars and perform well with recurring payments (India and international). Also, we can create payment links and landing pages directly sent to users on request. This is a very good feature. **What do you dislike about Razorpay?** There should be a notification in the app after receiving the failed transaction. also every time we need to login again and again. refund system is also very slow it takes more then 7 days. user wants to wait for fot that long around 7 days. **What problems is Razorpay solving and how is that benefiting you?** there should be a tab and pay option on mWeb and desktop. it such a good option to received payments and this is very easy it is just like google in app and apple payment gatway do. it will make razorpay a complete payment gateway. Need quicker login method. Little bit should be fast when making a payment. ### 40. Easiest Checkout Payment Gateway with Seamless Integration & Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshit A. | Assitant Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 14, 2026 **What do you like best about Razorpay?** Easiest and the best checkout Payment gateway partner. I use it and recommend it to all my partners. It is very easy to implement and integration. Customer support is super responsive. My partners use it very regularly because of the features and ease it offers. **What do you dislike about Razorpay?** A little economical version would be very helpful for small businesses and partners. **What problems is Razorpay solving and how is that benefiting you?** Quickest and seamless payment gateway partner ### 41. Seamless Integration and Reliable Payment Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul s. | Sr. Operations Executive, Mental Health Care, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 10, 2025 **What do you like best about Razorpay?** Razorpay stands out for its seamless integration, diverse payment options, and dependable processing, which together make it user-friendly and beneficial for both customers and businesses. **What do you dislike about Razorpay?** Sometimes, the support team takes a while to respond, and the dashboard may seem overwhelming to those who are new to the platform. **What problems is Razorpay solving and how is that benefiting you?** Razorpay makes handling online payments straightforward by automating settlements and minimizing the need for manual reconciliation. This not only saves me valuable time but also enhances my visibility into cash flow and streamlines the entire payment collection process. ### 42. Online Payment is simple with Razorpay **Rating:** 4.0/5.0 stars **Reviewed by:** Prashant N. | Qlik Sense Developer , Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 10, 2026 **What do you like best about Razorpay?** multiple payment modes Good security with Payment **What do you dislike about Razorpay?** Sometimes not sure payment fails due to some issue. **What problems is Razorpay solving and how is that benefiting you?** Razorpay is Payment service provider because of which payment transaction got easier for us ### 43. Simplifying Online Payments with Razorpay **Rating:** 4.5/5.0 stars **Reviewed by:** Manan S. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2025 **What do you like best about Razorpay?** 1. Quick setup 2. Good Documentation 3. Multiple payment Options 4.track payments 5. Secure and compliant 6. fast and reliable **What do you dislike about Razorpay?** 1. Customer Support is slow sometimes 2. Limited International support 3. chargeback process can be difficult to track **What problems is Razorpay solving and how is that benefiting you?** 1. all payment support at one platform 2. automate invoice 3. realtime tracking of payments 4. easy to use APIs ### 44. All in one - Razorpay HRMS **Rating:** 4.0/5.0 stars **Reviewed by:** Krishna S. | Senior BDR, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 01, 2025 **What do you like best about Razorpay?** Very easy to use as an end user. Navigating between leaves, payslips, reimbursements is smooth. Slack integration is pure gold. Saves a lot of time. **What do you dislike about Razorpay?** Leave application flow could be little better **What problems is Razorpay solving and how is that benefiting you?** Getting everything in one place. Managing all the requests at one go ### 45. Great tool, bad customer support and features **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam K. | Digital Marketing Associate, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2024 **What do you like best about Razorpay?** The best thing is that its safe to use, has a lot of integrations, API, webhooks, multiple payment options available for my customers. The tool itself is easy to use, and implementing it for the first time is very easy. But when you are creating the account for the first time, you'll have to go back and forth with their customer support a lot because they keep so many crucial features locked for the new users. We have been using this tool for more than 2 years now and our team use it daily to check transactions, download reports, and for integration purposes. **What do you dislike about Razorpay?** The worst part is when they update their UI/UX. Whenever they update their app, they make it worst. Also, if you are a new user, you'll be frustrated 24/7. So many features will not be available to you and you'll have to contact their support a lot of time. **What problems is Razorpay solving and how is that benefiting you?** This tool is solving payment gateway problem for us. Because of this tool, we are running our business flawlessly. Customers trust the checkout page of this tool because it's India's one of the top payment gateways. ### 46. Best payment gateway we have ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Nilay G. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 17, 2024 **What do you like best about Razorpay?** It's easy integration and support of multiple payment methods like Card, UPI, Pay Later, Net Banking, Wallets which is very broad, in dashboard managing and tracking payment and refunds is very easy, custom branding option is very good, payment links feature is very useful for small business, 2 days settlement period is very good but it has instant settlement option that's excellent. Customer support is best, We use it on daily basis to take payments. **What do you dislike about Razorpay?** Payout gets delays on some cases of public holidays and weekends, onboarding time is quite long **What problems is Razorpay solving and how is that benefiting you?** Razorpay solves hassle of managing diverse payment method in one place. it has auto payout feature which is very useful, Its realtime tracking helps us a lot, it is very secure and speeds up customer checkout which boosts customer conversion, its integrating with accounting softwares saves time. ### 47. Hold Payments without Any Reason **Rating:** 0.0/5.0 stars **Reviewed by:** Prakash R. | Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 30, 2024 **What do you like best about Razorpay?** Nothing. They hold payment and ask for unnecessary documents for proof. They even send their agent to your home to confirm the address proof. The agent asks your family about your profession and takes photos without permission. **What do you dislike about Razorpay?** Hold payment without any notice and ask for multiple questions. **What problems is Razorpay solving and how is that benefiting you?** Using razorpay is one of the worst decision I have ever made. They hold my client's payment without any reason. Also, they deduct their platform fees. Or if you want to refund the amount, they deduct their fees and return rest of the amount to your client only. ### 48. Best option for India **Rating:** 4.0/5.0 stars **Reviewed by:** Nehal A. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 18, 2025 **What do you like best about Razorpay?** Best and maybe only option for India. As most of the payment gateway are not available or have limited functionality. **What do you dislike about Razorpay?** Not much as most of the thing were working as intended. **What problems is Razorpay solving and how is that benefiting you?** Razorpay is the only payment gateway in India that is filling the gap left by Stripe. ### 49. Good set of features, reasonable pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Manya M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 17, 2024 **What do you like best about Razorpay?** Razorpay has a host of services which makes it very easy to collect payments - from payment gateway on Shopify website, to QR codes, to a dedicated payment link. We have primarily been using the Razorpay PG on our website, and have rarely faced any issues. It was very easy to set up, we had someone from their team guide us through the entire process. We use Shopify, and integration was seamless. The dashboard is also easy to use and very intuitive. The fees the charge is also very competitive, one of the lower ones we could find. We also used RazorPay Magic Checkout for a while, which had some excellent features to reduce RTOs. RazorPay Payroll also is an excellent, comprehensive payroll software for small businesses. **What do you dislike about Razorpay?** The quality of support in case of any issues can be better. Sometimes the analytics reports don't get downloaded - have to wait very long for them. **What problems is Razorpay solving and how is that benefiting you?** Helps collect payments in multiple ways - we use the PG on our website and the QR codes in case of any POS sales. It also helps us understand what payment methods our customers are using the most - which helps us set payment method specific offers. ### 50. Easy to integrate with any ecommerce online store and app **Rating:** 5.0/5.0 stars **Reviewed by:** Paramjit S. | Senior Software developer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 08, 2024 **What do you like best about Razorpay?** Payment processing is very easy, many payment options like credit card, wallet, upi and netbanking etc **What do you dislike about Razorpay?** For my point, there is no reasons found to dislike this. **What problems is Razorpay solving and how is that benefiting you?** We need at least one payment gateway to process payments via online and offline through Razorpay account. Ease of tracking all successful and failed transactions. Refund processing is also easily maintained. So it's easy to integrate with any ecommerce online store and app. ## Razorpay Discussions - [What is your primary use case for Razorpay, and how has it impacted your payment processing operations?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-razorpay-and-how-has-it-impacted-your-payment-processing-operations) - 1 comment, 1 upvote - [Does Razorpay meets the international cyber security standards?](https://www.g2.com/discussions/does-razorpay-meets-the-international-cyber-security-standards) - 1 comment, 1 upvote - [How does razor pay work?](https://www.g2.com/discussions/how-does-razor-pay-work) - 2 comments - [View Razorpay pricing details and edition comparison](https://www.g2.com/products/razorpay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+01%3A11%3A25+-0500&secure%5Bsession_id%5D=7567b975-cf5e-4bcc-acb6-694d4c4fa443&secure%5Btoken%5D=c1e15174696e2ed0b12d872c00571f69cf16731cbab014e831750c7cb0af269c&format=llm_user) ## Razorpay Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Self Service Portal **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top Razorpay Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,693 reviews) - [Paytm Business](https://www.g2.com/products/paytm-business/reviews) - 4.5/5.0 (273 reviews) - [PayU](https://www.g2.com/products/payu/reviews) - 3.1/5.0 (25 reviews)