Nextiva Reviews & Product Details

Overall, I really like Nextiva because it makes managing business communications a lot easier. NextivaONE is convenient and easy to use, and I appreciate having tools like Xbert AI, AI Transcription and Summarization, and Smart Attendant and IVR available in one place to help streamline my daily tasks. With these features, it’s simpler to manage calls, stay organized, and handle communication more efficiently throughout the day. Review collected by and hosted on G2.com.

My biggest frustration is the long wait time when calling customer support. It can take a very long time just to get connected to the right person or department, which is especially frustrating when I need help with an issue. If response times were improved and it were easier to reach the appropriate support team, the overall experience would be much better. Review collected by and hosted on G2.com.

I like all the tools we were able to add to the account, because they give us better visibility into our employees and let us use the data as training material. Review collected by and hosted on G2.com.

Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it. Review collected by and hosted on G2.com.

The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable. Review collected by and hosted on G2.com.

Although the tech support was great, Nextiva did not plan for our needs on the front end. This left us needing more tech support and even hardware that was not anticipated in advance. This made for a bumpy implementation. Review collected by and hosted on G2.com.

Nextiva is a go-to VOIP provider that I have had the pleasure to work with time and again. The UI/UX of the interface and the ease of use is by far one of my favorite and it blows competitors out of the water. In addition to that - I love that I can use Nextiva on my phone, my desktop, or on our desk phone system - all in one seamless integration. Another thing to love about Nextiva is the price. I have been able to realize savings from each product I have inherited by switching. Nextiva support is amazing and their new AI, Xbert, is accurate and incredibly helpful in a pinch. I cannot say enough about the product - that's why I've switched to them three times from three different competitor platforms. Nextiva just cannot be beat in terms of value, performance, support, or the all-around picture of what is needed for business VOIP. Review collected by and hosted on G2.com.

The Nextiva Fax functionality would be great if you could use it in the same platform as voice. I dislike the multiple logins required between the two services. Review collected by and hosted on G2.com.

We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations.

The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments.

One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience.

Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care.

After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. Review collected by and hosted on G2.com.

During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com.

Nextiva provided the best features and functions for the price. We're a small higher ed institution and we wanted to upgrade our antiquated telephone system. Nextiva's product provided the next generation technology for us with the desk phone and mobile app making our workers mobile and not tied to the handset. The implementation was also very simple and Nextiva's specialists helped us along the way. Review collected by and hosted on G2.com.

A wish list is to have the desk phone and mobile app have the ability to only receive calls during work hours and be silent during off hours. Currently, users would have to log off the app to not receive calls. Review collected by and hosted on G2.com.

We have been using Nextiva for over six years and we have never had an outage of service. Its reliable and just works. It is also easy to add new users, change devices, and manage extensions. Review collected by and hosted on G2.com.

In today's economy, price is definitely a real concern. VoIP services shouldn't cost as much as Nextiva charges in today's day and age. We have also had issues with trying to get some concerns resolved. Things start off great when trying to get some issues resolved, but the support team seems to just disappear when they are unable to resolve things the first try. Review collected by and hosted on G2.com.

Nextiva has been a reliable VoIP solution for our team. It pairs seamlessly with our Cisco CP7841 hardware without any issues, and the web extension runs very smoothly when working digitally. We appreciate how dependable and easy to use the platform is every day. Review collected by and hosted on G2.com.

Overall, our experience has been great with no major drawbacks. If anything, the admin interface can occasionally feel slightly dense with options when navigating complex settings, but it hasn't hindered our day-to-day use. Review collected by and hosted on G2.com.

The biggest thing I like about Nextiva is the easy-to-use dashboard and call reporting. It gives me good visibility into call activity, missed calls, and overall phone usage without being overly complicated. The system has also been reliable for our day-to-day business needs. Review collected by and hosted on G2.com.

The biggest drawback is that some of the newer features, particularly the AI tools, still feel a little immature and not as polished or intuitive as I would like. I’d also like to see continued improvements to the desktop experience and overall ease of use. Review collected by and hosted on G2.com.

As an IT professional, what I like most about Nextiva is how easy it is to manage and maintain. The admin portal is straightforward, making it simple to add users, update settings, and troubleshoot issues. The call quality has been consistently reliable, and the platform offers the features our organization needs without being overly complicated. It has helped us improve communication while reducing the time spent on administration. Review collected by and hosted on G2.com.

The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com.