--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3622 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3622 scale: '5' date_modified: '2026-08-15' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,622 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. We use Nextiva's phone system for our business and we couldn't be happier with their service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi B. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** Nextiva is extremely easy to set up. This is key when there are many phones used within your company. The Contact Center Software is sharp, easy to use, and exceptional! The sound is pristine. This is also very important when communicating with your customers. The Call Center Infrastructure (CCI) Software hands down is the best! Their customer service is super helpful and always available. I appreciate the great support from my vendors and providers. It’s necessary to get help quickly and when needed. I consider the top tier within the UCaaS Platforms. Of all the providers in the VoIP Providers in the market, I feel it’s the most reliable! **What do you dislike about Nextiva?** Nothing at all at this point! Our employees have never complained. **What problems is Nextiva solving and how is that benefiting you?** We need a phone system that is reliable and that works very well. **Official Response from Alexandra Lueck:** > Jodi! Thank you so much for being such an advocate for Nextiva. We love partnering with your business and appreciate you leaving us a review on G2! - Alex from Nextiva ### 2. Always helpful support and innovative offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Nextiva?** VoIP service can be viewed a commodity, but Nextiva keeps moving ahead of the pack with CRM and social media integrations. **What do you dislike about Nextiva?** The mobile app works great, but I would like to be able to change the notification sounds. It may have that ability, but I have not found it yet. Also, on the app I would like a bulk read for messages and voicemail. **What problems is Nextiva solving and how is that benefiting you?** It is the core service for my communication with clients. **Official Response from Alexandra Lueck:** > Peter, this review is packed with affirmation and helpful feedback. Thank you! - Alex from Nextiva ### 3. Number Blocks **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Nextiva?** Support is great, Natalia addressed my issue immediately. I needed numbers blocked and she gave information I can use easily. I just have to sent an e-mail with numbers I need blocked. I used to use them everyday, but because of the good support I'm able to use them less unless I absolutely need them. **What do you dislike about Nextiva?** So far, I have no complaints about the application, support, or pricing. Everything is great! **What problems is Nextiva solving and how is that benefiting you?** I was thinking about being able to block numbers on my own, but being able to e-mail what numbers I need blocked with ease allows me to send it off for spam numbers to be blocked and it takes less time out of my day and helps me continue doing my work without interruption. **Official Response from Alexandra Lueck:** > Hi Samantha, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com - Alex from Nextiva ### 4. A Pleasent Call Center Capability with Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Nextiva?** I assist in the administration of Nextiva for the Sonwil Distribution Enterprise. We currently use Nextiva for both the individual user and have used Nextiva as a means to create a Call Center for our Technology Support Team and the Logistics side of our Enterprise. The technology helpdesk sees continuous use of the call center from 7am-6pm eastern, with the added functionality of pushing an after hours call in, for the more critical needs post normal business. While we had alittle bit of growing pains following the implementation of Nextiva One, continued support from our Designated Support team has made any transistion extremely consistant. **What do you dislike about Nextiva?** The only thing I would say I dislike is that sometimes we run into account creation issues when we have Users who leave and rejoin the enterprise. The email address is a unique ID and we do not normally change that for rehires, so we have to normally call in to address these issues. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is providing an extensive Call Center and VoIP solution for our Enterprise. ### 5. Next-Level Communication with Nextiva!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Nextiva?** Nextiva keeps things running smoothly with crystal-clear calls, easy setup, and top-notch support. Everything we need is in one place. Reliable, efficient, and stress-free! **What do you dislike about Nextiva?** Setup is a little complicated, but other than that, great service! **What problems is Nextiva solving and how is that benefiting you?** It integrates all communication channels, the ability to manage calls, messages, and even customer data in one place ### 6. Great Solution /Tool for your Sales Department! **Rating:** 5.0/5.0 stars **Reviewed by:** Paola T. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Nextiva?** We can rely on Nextiva after hours for our Sales Department Team when they need to transfer their calls to their mobile . Nextiva is a great tool when we have to do conference calls with our Sales Team and when transferring calls from our office to our mobile devices . **What do you dislike about Nextiva?** Nothing at all for our Sales Department. **What problems is Nextiva solving and how is that benefiting you?** We never have drop calls when doing conference calls or in a call forwarding . Also during after hours all our calls are re-directed to our mobiles or simply sending an email/voicemail . **Official Response from Thomas Gagnier:** > Hi Paola! I am happy to read how Nextiva has helped your business and sales team connect confidently. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 7. Improving ways to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Raj V. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** Nextiva is really helpful because it has lots of tools for talking to people, like making calls over the internet, having video meetings, and working together on stuff. It's good because it works well, can grow with your business, is easy to use, and has great support if you need help. **What do you dislike about Nextiva?** Very minor issues while attaching the documents to fax, other than that its very user friendly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has one platform for calls, video chats, and messages.This makes it easier for teams to work together, no matter where they are.Nextiva's tools help businesses talk with customers better. They can direct calls, use automated systems, and connect with customer databases, making customers happier and more loyal. **Official Response from Alexandra Lueck:** > Hi Raj! you for taking the time to share your experience using Nextiva's contact center. We are grateful to be partnering with you and your business! - Alex from Nextiva ### 8. Falls short in many areas **Rating:** 0.0/5.0 stars **Reviewed by:** Steven C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Nextiva?** The account representatives have always been nice, when I can get ahold of them. They have some decent self-help guides on their support website **What do you dislike about Nextiva?** Bugs and glitches all the time. Apps stop working or random features in the apps stop working. Constantly needing to troubleshoot or completely uninstall and reinstall the app to get it working. Mulitple sign ins and applications are needed to get into different features. you can't access call recordings without jumping through multiple hoops. no instant access to transcripts. Multiple admin portals and a long setup process for new users. Antiquated tech that they have kept putting bandages on rather than starting with a better foundation. **What problems is Nextiva solving and how is that benefiting you?** Other than being a basic voip system and call center routing, they are not solving any additional problems. **Official Response from Thomas Gagnier:** > Hi Steven, I hear your frustration, and I want to better understand what we can do to improve your experience with our platform. If you would like to discuss this further, please each out to me directly at reviews@nextiva.com, and I will do everything I can to help. Thomas from Nextiva ### 9. Dedicated Staff! And exceptional service **Rating:** 4.5/5.0 stars **Reviewed by:** ashley l. | Billing and Revenue Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** Easy to use systems, all needed services in 1 place. Staff and customer service always very helpful and nice. **What do you dislike about Nextiva?** No current issues, I heard the app can be tricky with phones other than Iphones. **What problems is Nextiva solving and how is that benefiting you?** Our patients can easily contact our different departments and leave mssages to each one of our team members. They are able to maintian the different routing of our lines and to our phone app as well. They updated their phone app and made it so much easier to work from home with our same phone line **Official Response from Alexandra Lueck:** > Hey Ashley! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 10. REALLY GOOD EXPERIENCE WITH NEXTIVA **Rating:** 5.0/5.0 stars **Reviewed by:** Laura J. | DISPATCHER, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Nextiva?** THEY TRANSCRIBED YOUR VOICE MAILS YOU CAN SEND TEXT AND VOICE MAIL YOU CAN CONECT YOUR TEAMWORK IN ONE CALL **What do you dislike about Nextiva?** COLORS AND PROBABLLY CALLS GO THROUGH LITLLE BIT LATE ON IOS APP **What problems is Nextiva solving and how is that benefiting you?** CAN CALL CUSTOMERS IN THE US EVEN WHEN TRAVELLING OUTSIDE OF AMERICA **Official Response from Alexandra Lueck:** > Thank you, Laura for this lovely feedback :) We appreciate you. - Alex from Nextiva ### 11. Great Suite of Products **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Nextiva?** Easy to use & intuitive; the times that I have needed support, it was quick and easy **What do you dislike about Nextiva?** N/A - I can't really think of any negatives; We have used Applied and EZLynx Products, but Nextiva have been the best fit for our agency - great for our book, which is about 70 PL 30 CL **What problems is Nextiva solving and how is that benefiting you?** Ability to answer and make calls from biz line from personal phone **Official Response from Alexandra Lueck:** > Hi Nathan! We appreciate you and are grateful to partner with your agency. - Alex from Nextiva ### 12. Great for totally Virtual Company **Rating:** 4.5/5.0 stars **Reviewed by:** Ann Marie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Nextiva?** I LOVE the team chats and the ability to message (text) our guests! I also love that the voicemails are transcribed and I can save time by reading the VM. There are several thoughtful faeatures that allow for time saving. The mobile is is super convenient as well. The program is easy to download and begin using. When there is an issue, the Customer Support is good. I LOVE the chat and that they can remote work and and easily fix issues! **What do you dislike about Nextiva?** I wish the team chats were also mobile. I like that you do offer a smaller view but it loses the chat features, but I think I get that. Smetimes a call will come to 2 lines at one tome and hang up on us and that maybe means that an agent loses a call turn. I will say that mnay of my earlier complaints with the new Nextiva have been inproved upon. **What problems is Nextiva solving and how is that benefiting you?** Getting calls to other agents. Chatting amongst the team, keeping better communication is huge! **Official Response from Alexandra Lueck:** > Hi Ann Marie, Thank you for taking the time to share your experience. It sounds like Nextiva has significantly improved communication within your team and streamlined the process of distributing calls among agents. We're thrilled to know that our service is making a positive impact on your team's ability to communicate and work together effectively. Stay tuned for any upcoming features that may eliminate these pain points for you. - Payton from Nextiva ### 13. I love Nextiva! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria A. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** Nextiva is a great website/source to keep our law firm very organized. We have grow so much from using Nextiva for our firm. It helps our firm have puntuality, organization, and time management. **What do you dislike about Nextiva?** There is no downside's to Nextiva. Nextiva is the best. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving time management and organization problems. ### 14. Definitely a 5-star company! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** I have been a Nextiva customer for many years. The service is reliable, user-friendly and well priced - and its customer service is excellent! It has many meatures which make it a one-etop shop (VoIP, Contact Center Software, UCaaS Platforms and Call Center Infrastructure (CCI) Software) and they work seamlessly together. **What do you dislike about Nextiva?** No downside so far; What minimal difficulties I initially had (undoubtedly due to my lack of tech smarts) were easily overcome by their customer service.. **What problems is Nextiva solving and how is that benefiting you?** It allows seamless integation of multiple communication needs. **Official Response from Alexandra Lueck:** > Hi Andrew! Thank you so much for being a valued partner & taking the time to leave us a review! - Alex from Nextiva ### 15. The New and upcoming calling app for any company **Rating:** 5.0/5.0 stars **Reviewed by:** Rene M. | Concierge customer service for a trucking company, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Nextiva?** I literally like everything about it Its easy to use. I use this everyday and it is user friendly. it has the option to even message fellow collegues. there was once when we needed help the customer service was ready to answer all questions **What do you dislike about Nextiva?** Nothing. i like everything about this app **What problems is Nextiva solving and how is that benefiting you?** reaching out to customers with diiferent parts of the work with ease **Official Response from Alexandra Lueck:** > Hey Rene! Thank you for taking the time to share your experience using our platform! We appreciate you and are grateful to partner with your business. - Alex from Nextiva ### 16. Nextiva is "Next" Level **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin L. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nextiva?** It brings together everything we need - voice, video, chat, and SMS - all in one place, making it easier than ever for us to collaborate internally. What's really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle. **What do you dislike about Nextiva?** Right now, I love everything about Nextiva! **What problems is Nextiva solving and how is that benefiting you?** The integration capabilities of Nextiva Connect with other business tools are seamless. Whether it's syncing with our CRM or integrating with project management software, Nextiva Connect plays well with others, enhancing our overall productivity. I had troubles doing this with other companies. **Official Response from Alexandra Lueck:** > Hi Benjamin! We are so grateful to be partnering with you. Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 17. The best and most complete VoIP phone solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin von G. | RETIRED Certified Professional Inspector and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Nextiva?** Nextiva's Cloud-based / VoIP phone system is very easy to implement and administer. The Customer Support is top notch. From a large offering of features that you would expect from a VoIP leader to an enormous amount of online knowledgebase articles and videos to great integration with many devices, phones, headsets, OS platforms, Apps, and so on, Nextiva is an obvious choice for a reputable phone system, weather you are small or large, Nextiva can handle it all. I have implemented/worked with Nextiva with two different companies and wouln't think about switching to any other company! Thank you Nextiva for a complete and feature-rich reliable system. **What do you dislike about Nextiva?** Can't really think of anything negative because everything has been positive with Nextiva. If I had to say anything, I would appreciate an invoice that was a little easier to decipher/read and a reduction of fees/taxes but I know there are regulatory and states fees that have to be imposed and are out of Nextiva's hands! **What problems is Nextiva solving and how is that benefiting you?** Multiple lines in and out along with multiple call flows/auto attendants. Just has a solution that meets all our needs! **Official Response from Alexandra Lueck:** > Hi Kevin Von, Thank you for your kind words and trust! We are honored to provide a reliable system that solves your complex needs simply and with Amazing support. Your feedback on continual improvements is valued as we strive to benefit all customers. If you need any support in the future please reach out to me directly at reviews@nextiva.com. - Payton from Nextiva ### 18. Here's Why Nextiva is the Best for Your Contact Centers! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie G. | Sales Center (Contact Center) Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Nextiva?** The onboarding was the best, most smoothest transition I've ever experienced not only for our Call Center (Contact Center) but also for our entire company. Their Support is also great. **What do you dislike about Nextiva?** It takes three screens/sign-ins to get to my Supevisor Dashboard. **What problems is Nextiva solving and how is that benefiting you?** The CID connection with our CRM, Nextiva Unity, the agents love that they know who is calling with CID and for what location. Nextiva Unity integrated smoothly with our CRM and it is never down, like other software companies. **Official Response from Alexandra Lueck:** > Hi Rosie, thank you so much for taking the time to share your experience with us! We are so happy that your transition is smooth! - Alex from Nextiva ### 19. I've been with Nextiva for 10 years **Rating:** 4.5/5.0 stars **Reviewed by:** Raelynn J. | Owner of Pakmail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** Their cost and customer service is great. Sometimes it will take more than one call or interaction to solve the problem, but they are always available and ready to solve any issues you experience. **What do you dislike about Nextiva?** I finally switched to a physical phone and I'm not super impressed with how couterintuitive the phone is to operate. The app is the same way. The UI is very aggrevating to use. I've used the windows app for over ten years and have spoken with the design team, to help them make some wonderful changes (i'm a UI and designer myself), but to no avail. So the app, and the physical phones are not intuitive. So you learn to deal with it. **What problems is Nextiva solving and how is that benefiting you?** VOIP **Official Response from Alexandra Lueck:** > Raelynn! You''re the best. Thank you for such detailed insight. We appreciate you and our grateful for your partnership. - Alex from Nextiva ### 20. Best VOIP! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Micah C. | Executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** As a loyal user of Nextiva for nearly two years, I can confidently attest to its excellence. Its user-friendly interface has streamlined our operations, while its exceptional customer support ensures we're always well taken care of. And despite its VIP status, Nextiva remains remarkably affordable. If you're looking for a top-tier communication solution that won't break the bank, look no further than Nextiva. **What do you dislike about Nextiva?** I can' think of any problems happened while using it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget. **Official Response from Alexandra Lueck:** > Hi Sarah! Thank you for taking the time to share your experience with us! We are grateful to be partnering with you! ### 21. Nextiva makes (business) life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mary N. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Nextiva?** As far as VoIP providers go, Nextiva seems to be on the cutting edge. The Contact Center Software is intuitive and to add new users is a breeze. We have employees on the other side of the states and there are no connection issues. Four digit dialing still works if a user takes their phone home for a day or an extended period. **What do you dislike about Nextiva?** I'd like to see auto-update of the directory as I add phones. Also, maybe reports when a person decides to stop texts from our company. **What problems is Nextiva solving and how is that benefiting you?** More connectivity amongst employees and more independence as they can access some features themselves. **Official Response from Alexandra Lueck:** > Mary! You rock, Thank you for highlighting how you are using Nextiva contact center. We appreciate your review! - Alex from Nextiva ### 22. Reliable VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** Nextiva's platform integrates phone service, video conferencing, team messaging, and customer relationship management (CRM) tools, making it a one-stop solution for business communication needs. **What do you dislike about Nextiva?** I have not had really any downsides to Nextiva other than a few times the service has gone down but it was only minutes. **What problems is Nextiva solving and how is that benefiting you?** Many businesses use multiple, disconnected tools for communication (e.g., separate systems for phone calls, video conferencing, team messaging, and CRM). Nextiva integrates these tools into a single platform, streamlining communication and collaboration. **Official Response from Alexandra Lueck:** > Hi Jon! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 23. Best VoIp for Business and Home **Rating:** 5.0/5.0 stars **Reviewed by:** Monica R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Nextiva?** Nextiva is a reliable and easy-to-use system. Its great features are customizable to any organization's needs. The support team is responsive and helpful. I have used this platform at two different companies over the last 12 years and have had a great experience with both. **What do you dislike about Nextiva?** Trying to determine the correct equipment at set-up is a challenge. It would be nice if they were the expert in what equipment would best suit each employee in the organization instead of a one-size-fits-all approach. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes connecting with our customers a pleasant experience. We used to have a lot of dropped calls or poor connections. Those issues are non-existent with Nextiva. They have made it possible to direct calls to the right person at the right time on and off hours. We can provide a better experience for our internal and external customers through this platform. The analytics are top notch and make tracking your teams performance fast and easy. **Official Response from Alexandra Lueck:** > Hi Monica, Thank you for your candid feedback after using Nextiva across multiple companies over the past 12 years. We appreciate you highlighting Nextiva as a reliable, easy-to-use, and customizable platform with responsive support. We also take your equipment recommendation seriously to better match solutions with each employee's needs from the start. Optimizing our setup guidance is an area we are actively improving. Most importantly, we are grateful that Nextiva has solved critical communication problems for your businesses - enabling seamless customer connections, smart call routing, and helpful performance analytics. Delivering these ongoing benefits through a phone system that gets out of your way is our daily purpose. Please reach out to me directly at reviews@nextiva.com if you need additional assistance. - Payton from Nextiva ### 24. Easiest calling software I've ever used. **Rating:** 4.5/5.0 stars **Reviewed by:** Damon C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Nextiva?** When calling there's a feature called notes that helps you note down important points while on call with the client, that I think is the first I've ever seen and is very useful in my line of work. The interface also is very easy to use and excellent customer support. **What do you dislike about Nextiva?** Sometimes me and my team face login issues which is a bit frustrating but its not that bad but if that issue gets resolved then this applicaion is perfect. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps me connect with my clients anytime and anyday and also helps me to record the calls of my agents which in turn helps me to train freshers. **Official Response from Alexandra Lueck:** > Hi Damon, Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated! - Alex from Nextiva ### 25. VoIP Service w/ Virtual & Desk options **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Nextiva?** We like that this service works for our remote and in-office staff. The option of having desk phones or virtual app makes it very accomodating. We also like that we can both incoming & outgoing calls. This is useful for training, call reviews and saving to client files when necessary. **What do you dislike about Nextiva?** The app can be finicky causing staff to need to shut it down & reboot so it works. It does not work the same as the desk phones (on the desk phone you can see other calls coming in while on a call; the app you cannot). The other issue is that the number of recording licenses does not match the number of phone licenses. That does not make sense. If we have 15 people on phones, we only can record 12 of them. **What problems is Nextiva solving and how is that benefiting you?** Ability to communicate with our clients over the phone. **Official Response from Alexandra Lueck:** > Hi Crystal, Thank you for taking the time to leave us a review, your feedback matters a lot to us. If you are still experiencing issues with the app please contact me directly at reviews@nextiva.com and we will get things squared away for you. We are happy to provide you with a a service that allows you to communicate fully on the phone. We are here to help! - Payton from Nextiva ### 26. Effective for Monitoring Call Volume and Call Center Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Marketing A. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** As someone who closely monitors the performace of our call center, I like the fact that Nextiva allows me to see realtime dashboards with KPIs and historical data for call volune and averages for call length, etc. It allows my team to reveiw calls, save calls, and monitor conversations. **What do you dislike about Nextiva?** I wish it was easier to sort through recorded calls. We get hundreds of calls per day and more information about the region, caller name, etc. would help us quickly find calls we want to save or listen to. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to track the performance of our call center agents and ensure that our call volume and response time aligns with our goals. **Official Response from Alexandra Lueck:** > Hi Friend! Thank you so much for taking the time to leave us a review! We are so happy to to be a part of your customer experience strategy! - Alex from Nextiva ### 27. Nextiva is the management tool I rely on the most. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie J. | Technical Support Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Nextiva?** Nextiva manages our call flow, with tools that help me manage my team. Supervisor dashboard gives me the overview I need. Working with settings for most things not difficult to learn. The reporting features allow me to see where changes need to be made, as well as see where members of my team have improved. They have great tech support that can help with anything you need. They also have a ton of videos and self help tools. Nextiva is the center of our operations. **What do you dislike about Nextiva?** The only thing I would change if I could, is the way the call history displays the calls - the way time is represented is odd. It is not easy to understand. So choose to use reports instead. That works much better for me. **What problems is Nextiva solving and how is that benefiting you?** Routes our calls, so agents can focus on the call they are on instead of having to worry about picking up other calls while already on a call. The reporting allows me to access my agents and call flow. **Official Response from Alexandra Lueck:** > Wow Jamie, Sounds like we are winning in your company communications! That's awesome. Thanks very much for all the feedback, we really appreciate it. - Alex from Nextiva ### 28. A VERY PLEASANT EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** MILKHA C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Nextiva?** There are multiple tools and setting really helpfull for my business. Also having a 24/7 member service line is great. Must of the times the representatives who have assisted me are very knowledgable and I am able to have a resolution in just one call. Its been really easy for our team to learn how to use this tool and ofcourse this is a tool we implement all the time. is our main tool for working besides our CRM We use nextiva every day, all day long. The integration with hour CRM is incredably usefull for our business, too **What do you dislike about Nextiva?** Its been a couple of times that nextiva is completely down and we are unable to get inbound and outbounds, but i gotta say is not often. Also would be great if we could listen live calls from the agents and being able to se live whos in call and who is not. **What problems is Nextiva solving and how is that benefiting you?** We are a call center, this is one of the most important tools we have. Without a phone system we are unable to run. **Official Response from Alexandra Lueck:** > Wow, Milkha! What an amazing review. Thank you so much for sharing your experience and kindness - Alex from Nextiva ### 29. Great Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Nextiva?** The representatives are very knowledgeable and strive for complete resolution of your questions. Call quality is great and they offer so many features. Nextiva sets your phone up for you, so they are easy to implement and to use. We use our phones and phone lines extensively throughout the business week and we have not run into any issues with loss of service or quality. **What do you dislike about Nextiva?** The wrong services were added to our account and it took multiple chats and calls to resolve the issue. **What problems is Nextiva solving and how is that benefiting you?** The call flow at our office is much better because our clients are directed to the correct department using an auto attendant. The improved call flow is beneficial because it saves our staff a step by directing our calls automatically. Voicemails get to the correct person and the in-office intercom is a great way for staff to communicate throughout our multi-level office. **Official Response from Alexandra Lueck:** > Hi Rachael, Thank you for taking the time to share your experience with Nextiva. We are happy to provide you with call quality you can count on. If you are still experiencing issues with unwanted features please make sure to reach out to me directly at reviews@nextiva.com. I would be happy to help. - Payton from Nextiva ### 30. Works well once you're up and running, but support can be finnicky **Rating:** 4.5/5.0 stars **Reviewed by:** Cory B. | Driver Development Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Nextiva?** The service just works 99 percent of the time. No crazy issues or crashes, but will occasionally require a reboot. The mobile application is friendly and easy to pick up. I was able to get my team trained remotely without any issues. **What do you dislike about Nextiva?** Wait times for support calls and lack of follow-through. I've spent 2+ hours on the phone with a rep on 2 separate occasions and when the call fails, there is no call back. Just starting back from square one after being on hold again. Analytics are not totally accurate, and small things like call forwarding can make the reporting act funny. **What problems is Nextiva solving and how is that benefiting you?** We have a team of remote recruiters and Nextiva has been a simple solution to take calls anywhere. We moved to this system from WebEx and have only seen improvements. No more log in and log-outs or being forced to take calls from a computer. Call quality is crystal clear. **Official Response from Fabio Dias:** > Hello, Cory. Thank you for taking the time to leave us your review. We're glad to hear about your experience with Nextiva so far and appreciate your feedback. Should you need anything, don't hesitate to let us know! ### 31. Best VOIP solution **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Nextiva?** We have been very happy with Nextiva. As compared to our last solution, Nextiva app's ease of use is remarkable. Couple of years ago we migrated to nextiva and the implementation and migration was really smooth. We needed a robust solution for our dispatch agents, after utilizing Nextiva since last many years, I can say we have the best Contact Center Software solution deployed. From Chats, video calls, conference, to inbound/outbound SMS this UCaaS Platform is providing us all what we need. With the groups, flows and other extremely useful configurations available on portal, Nextiva is pretty handsome Call Center Infrastructure (CCI) Software. Nextiva stands the best amongst the VoIP Providers. In case of any updates, configurational changes, or in case of (rare chance) troubleshooting the customer support has been awesome. **What do you dislike about Nextiva?** The report / monitoring feature of calls can be improved a lot. When I need to get a report on missed calls, I would like to filter out the calls in a way that doesn't include the numbers who were called back. Also, 3 entries per missed call doesnt makes any sense. **What problems is Nextiva solving and how is that benefiting you?** Call groups and extension handling is pretty awesome. SMS, Instant Messaging is saving every day. **Official Response from Alexandra Lueck:** > Hi Farhan, We are happy to provide a solution that works for you. We are continuing to make updates to improve your experience, hopefully we can get this feature incorporated soon! Thank you for taking the time to leave us a review, your opinion is what continues to allow us to make improvements for you. Please reach out to me at reviews@nextiva.com if you have any additional questions. - Alex from Nextiva ### 32. Reliable Service and Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto L. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Nextiva?** Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support. **What do you dislike about Nextiva?** While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be. **What problems is Nextiva solving and how is that benefiting you?** To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them. **Official Response from Alexandra Lueck:** > Alberto, Thank you so much for leaving us your review and taking the time to truly articulate your experience with us. We really appreciate it! We are always working to improve and appreciate the feedback, and love hearing that we are doing a good job :) Thank you for being a Nextiva user! - Alex from Nextiva ### 33. Simple but powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Jon F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Nextiva?** We signed up for Nextiva a few days ago. The customer service and onboarding process so far have been excellent. The desk phone arrived 48 hours after we signed up, and aside from a small hiccup with the time zone settings (which turned out to be my own error and not on Nextiva at all) it was an incredibly fast and easy setup! The audio quality is great. It was really easy to integrate into our existing tech stack. So far we have used this system daily. We are still exploring a lot of the features but so far they seem fairly simple to understand. **What do you dislike about Nextiva?** Some of the things we are interested in involve paid upgrades that we do not feel are worth the investment. (For example, business texting and conference calling should be part of a base level package but they are only available on the 2nd tier and higher). There is also no option for an AI voice to generate the phone tree. I have used systems in the past where you simply typed out what you wanted the phone tree to say, selected an AI generated voice, and let it do it's thing. In this system we are having to do this ourselves. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving the issue of needing a phone system for a small startup that doesn't break the bank. We have limited funds and a bootstrap budget. Nextiva provides great value for what it costs. **Official Response from Alexandra Lueck:** > Hi Jon! Thank you for taking the time to leave us a review, your opinion matters a lot to us at Nextiva. I totally understand where you're coming from, the additional features are very beneficial for business that like to work remote. We do have competitive pricing but this is because we really believe in our product! I am happy we have been able to provide you with the product you need at a reasonable price that works for your company. Thank you for being a great customer, please feel free to reach out to me directly at reviews@nextiva.com if you need anything. - Alex from Nextiva ### 34. Works great for a growing company **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Nextiva?** It is user friendly and the texting capabilities make it easy to communicate with customers. **What do you dislike about Nextiva?** There are quite a few updates needing for it to run smoothly **What problems is Nextiva solving and how is that benefiting you?** We merged with another company and Nextiva helped make the communication portion of this merge seamless. Our customer communication is doing better than it ever has we have seen an uptick in our call volume yet our customer service scores are at an all time high. **Official Response from Alexandra Lueck:** > Hi Sarah!! Thank you for taking the time to share your experience and highlighting our platforms capabilities and ease of use! - Alex from Nextiva ### 35. Nextiva makes it easy to implement and is consistently high quality service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Nextiva?** Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use. **What do you dislike about Nextiva?** I don't have anything bad to say about them. **What problems is Nextiva solving and how is that benefiting you?** I moved out of a brick and mortar office and now work for myself. I love that I could port my old number easily and forward my VOIP line to my cell when needed. The Vfax and conference lines are a huge benefit. **Official Response from Alexandra Lueck:** > Hi Derek, I am so happy to hear that our Nextiva app has changed the game for you and your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements to the app. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 36. Future For CRM's **Rating:** 5.0/5.0 stars **Reviewed by:** Ceasar C. | Concierge Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Nextiva?** It is reliable, fast and very easy to use. I am able to hear people clearly and also they cant hear me loud and clear. I also like the Messaging Feature and the history of all my contacts. **What do you dislike about Nextiva?** I hinestly haven't found any dowside forNextiva. I have experienced nothing but an easy way for Inbound and Outbound calls. **What problems is Nextiva solving and how is that benefiting you?** I honestly haven't experienced a problem with Nextiva as of yet. It is benefiting me as it is very straight forward, no delays, easy to navigate through and no laggs. **Official Response from Alexandra Lueck:** > Hi Ceasar, We're delighted to hear that Nextiva has been meeting your needs without any downsides. We strive to provide a hassle-free communication solution for our customers. Please don't hesitate to reach out if you have any questions! - Alex from Nextiva ### 37. Nextiva is very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Facility Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** The transition to Nextiva was very smooth with no down time. Our staff of 60 uses Nextiva daily in the office and out in the field. It is rare that we have an issues with our service, Our users have many questions and the Nextiva customer service is outstanding. **What do you dislike about Nextiva?** I wish that we could limit the length of voicemails for callers. **What problems is Nextiva solving and how is that benefiting you?** We are able to track our phone usage and prodcutivity with Nextiva. **Official Response from Alexandra Lueck:** > We are so grateful to be partnering with your business! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 38. Great tool to call and manage your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Nextiva?** The app is simple and ease of use, making it an excellent secondary tool for client communication. Its clean, intuitive interface allows users to quickly understand and navigate the features, ensuring minimal setup time and reducing the learning curve. **What do you dislike about Nextiva?** The mobile app could benefit from a visual update. Currently, the color scheme is quite neutral, making the interface appear bland. Introducing a vibrant color palette with clear accents for interactive elements could make the app more visually appealing. The layout is somewhat cluttered, particularly on the home screen. Simplifying the design and incorporating more white space could enhance readability and navigation. **What problems is Nextiva solving and how is that benefiting you?** improving the webverion and the app **Official Response from Alexandra Lueck:** > Hi Friend! Thank you so much for taking the time to share your experience! We truly appreciate you and your feedback! - Alex from Nextiva ### 39. Great service/product for a reasonable amount **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Nextiva?** I love all the functionality and customization that is included with this platform. There are even features that I really like that I didnt even know I would want. **What do you dislike about Nextiva?** The mobile app could be a little better. Its much easier to use now that I have gotten used to how to access certain functions. Would be awesome if it had a toggle for the phone to ring or not when receiving a Nextiva call. For now, I have just been signing out of the app when I do not want business calls on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** It is allowing us to have a complete business phone solution that also allows mobility. The softphone and hardphone options are excellent and can now easily take business calls while either on the go or working from home. **Official Response from Fabio Dias:** > Hello, Andrew C. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva so far and appreciate your feedback regarding the mobile app. Should you need anything, don't hesitate to let us know! ### 40. Nextiva is a Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Annie K. | Executive Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Nextiva?** The customer service is fantastic. All throughout the implementation of our Nextiva phone system, the support and implementation team were fantastic. They were readily available and responded very quickly to questions and concerns. Integrating the new system was a much smoother process than I expected! Since we implemented the system last summer, we have been very happy with the features and and functionality of the system overall. The customer service continues to be top-notch after the initial implementation as well. I recently needed to use the chat function to help with an issue I had with setting up a new user. The customer service agent I chatted with was friendly and was able to help me resolve the issue very quickly. The customer service is definitely a selling point for me. Their customer service (so far at least) seems to be better than similar/competing options. **What do you dislike about Nextiva?** Some of the features are not quite as user-friendly as similar products. The interface is a bit confusing at time, and not quite as straightforward as is perhaps could be. For example, recently I set up a new user and had to manually update the busy lamp field for every user. It would be nice if that feature was automated so that when a new user was added, the system would recognize the new user and automatically update all users in the system. It can also be a little difficult to find some features and customize user preferences. It would help if the user profiles and the admin profile were a little simpler and more user friendly. However, oveall, this is a solid product that I would recommend. **What problems is Nextiva solving and how is that benefiting you?** We are in a very rural area, and Nextiva is providing a VoIP service that other local providers are not able to supply. And it works! A few years ago, our company tried a VoIP system, but the quality was so poor that we had to switch back to landlines. Nextiva has worked really well in spite of our rural location. We also have a call center integrated with our VoIP system that works well for queuing sales calls from our customer and enabling multiple calls among our sales staff. We have a very small company and we appreciate Nextiva's willingness to work with us and provide a solid service even though we are not a very big account for them. **Official Response from Alexandra Lueck:** > Hi Annie, Thank you for taking the time to leave us a review, your feedback matters a lot to us! We are happy to provide you with a reliable solution you can count on for your business to operate remotely in a rural area. I would be happy to get you connected to someone at Nextiva if you experience difficulties contacting support. Please contact me directly at reviews@nextiva.com! Have a great day Annie. - Alex from Nextiva ### 41. Great Customer Service and Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Nextiva?** The quality of calls are great and the features available are very helpful to stay in touch with customers and ease communication internally and externally. we were able to implement the system with ease and use is daily. Our developers were able to integrate it with out CRM system easily as well. **What do you dislike about Nextiva?** I dont like the fact that so many features need customer support intervention to either active or implement. It sometimes get tedious to constantly get in touch with customer support to do this. Features should be easily built into the admin portal and customers should have full control on how to use them. **What problems is Nextiva solving and how is that benefiting you?** Call quality and ability to communication with customers as well as manage communications within the office with ease. **Official Response from Alexandra Lueck:** > Hi Rajat, We are happy to provide you with service and call quality you can count on. If you are still experiencing difficulties contacting support please contact me directly at reviews@nextiva.com, I will shorten this process for you. It's fantastic to hear that Nextiva has helped streamline operations for your medical office, ensuring timely patient communication. Thank you for your feedback and support; we're committed to continuously improving our services for you. - Payton from Nextiva ### 42. Nextiva takes CTCAdventures phone system to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy L. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Nextiva?** The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable. **What do you dislike about Nextiva?** Although the tech support was great, Nextiva did not plan for our needs on the front end. This left us needing more tech support and even hardware that was not anticipated in advance. This made for a bumpy implementation. **What problems is Nextiva solving and how is that benefiting you?** We have an employee who recently moved out of state and is working remotely. We needed to be able to transfer calls to her from our main office. Nextiva has given us the ability to link her into our main phone line. We can now easily transfer incoming calls to her and she can even answer the call from her location. Previously, we had only one phone line. Now we each have our own extension and can make and receive multiple calls at once. **Official Response from Alexandra Lueck:** > Hi Nancy, Thank you for taking the time to leave us a review, your feedback matters a lot to us. I apologize about the technical setbacks, if there is anything I can do to help please contact me directly at reviews@nextiva.com. - Alex from Nextiva ### 43. Great Service Respond Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Nextiva?** We have been very pleased with our service from Nextiva. They are responsive, knowledgable and continue to improve with enhanced features and tools. They offer several methods of support when we have an issue. The VOIP System is easy to set up and we can do most of the changes we need via our admin account. Set up new phones, add or remove a user and we use it daily for all of our employees. **What do you dislike about Nextiva?** Only negative that we have experienced is a few issues with the new app for NextivaOne at the beginning. But they seem to be working on that and it has been better. We would like to see some integration with our CRM Software. **What problems is Nextiva solving and how is that benefiting you?** We have some remote users and we like the ability to also use the app when there maybe an issue with the physical phone use. **Official Response from Alexandra Lueck:** > Hello Chris! Thank you so much for the feedback shared above. You taking the time to share you experience with us is appreciated. Im glad you're seeing improvements in NextivaONE. - Alex from Nextiva ### 44. Perfect Phone System with unreal Technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken K. | Franchise On-boarding, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Nextiva?** Super powerful and simple to use. Support is so good that I honestly never experienced anything like it. **What do you dislike about Nextiva?** So far, there is not a single thing that I dislike. **What problems is Nextiva solving and how is that benefiting you?** Desktop and mobile app. Find me, follow me. Auto Attendant. I run my business and never worry about my communication system. **Official Response from Alexandra Lueck:** > Hi Ken! Thank you so much for taking the time to share your experience with us. We appreciate you. - Alex from Nextiva ### 45. Efficient Contact Center Software for Call handling **Rating:** 4.5/5.0 stars **Reviewed by:** Anand R. | Senior Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Nextiva?** The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. Excellent for Contact Center **What do you dislike about Nextiva?** I think it'd be awesome if Nextiva could offer more choices for generating reports. While the current reporting options do cover most of what we need, there's definitely space for more features in this area. **What problems is Nextiva solving and how is that benefiting you?** In our company, we've been using Nextiva Business Phone Service to handle our call center requirements, and it's been a stellar solution. Paired with the Unity Client platform, Nextiva offers a complete system that enables me, in my role as a supervisor, to effectively monitor and support my agents throughout their shifts. **Official Response from Thomas Gagnier:** > Hi Anand, We're thrilled to hear that you find Nextiva Contact Center's technical capabilities and call quality to be top-notch. We're constantly working to improve our services and appreciate your feedback! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 46. Super easy to use, and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alea M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** I love that the administrator portal is so easy to use. You can make changes on your own with ease if you feel comfortable. The system we had previous to Nextiva required a lot of having to call in, and we weren't able to make many changes on our own. **What do you dislike about Nextiva?** There are so many features it's kind of hard to keep up with. So keeping yourself educated on the service is needed to maximize the best parts of it. I would like to see more notifications from Nextiva about parts of the service we aren't using to guide us in the right direction. **What problems is Nextiva solving and how is that benefiting you?** Allows us to get calls remotely, and turns our mobile devices into our work desk phones! Gives us more flexibility around being remote. We have been able to be much more productive as we can answer calls from anywhere. **Official Response from Alexandra Lueck:** > Hi Alea, Thank you for taking the time to leave us a review! I am so glad that the usability of our features has been benefiting you. And thank you for the great insight on features not being used. This is very useful information for our team! Your review and feedback is very much appreciated. - Alex from Nextiva ### 47. Great first experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Nextiva?** As someone who has not used VOIP services in the past I found my experience so far with Nextiva to be a good one. When I had a problem with setting my voicemail up a support person through chat helped me figure out the issue in minutes. So far so good! **What do you dislike about Nextiva?** I have not found one yet. The menu system is easy to navigate and the quality of the voice is excellent. **What problems is Nextiva solving and how is that benefiting you?** As an outside sales represenative at my company I am all over the place. Nextiva allows me to stay connected to my customers and prospects without being chained to my desk. **Official Response from Alexandra Lueck:** > Hi Jeff! Thank you so much for taking the time to leave a review about Nextiva on G2! We appreciate you & are here for you whenever and for whatever! - Alex from Nextiva ### 48. Staying Connected through Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** Nextiva is the phone and fax service that our firm uses daily. The high quality of the products (phone and fax) and the customer service when support is needed is A+ and always professional. It is easy to onboard new staff with the system and get them set up to start using it right away. **What do you dislike about Nextiva?** I have no dislikes, it is a great product. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows our users to work in office or remote and gives them access to desk top and phone apps for use. **Official Response from Alexandra Lueck:** > Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 49. Super Easy Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** When I first called about my issue I figured I would have to do a lot of steps which at the moment I was super busy. I called the tech support and it was such an easy process to get my issue fixed the tech who assisted me was awesome and made it a quick process. Definitely recommend! VoIP Providers, Contact Center Software, UCaaS Platforms, call center Infrustructure (CCI) Software. **What do you dislike about Nextiva?** I had no complaints my issue was fixed quickly **What problems is Nextiva solving and how is that benefiting you?** Updating voice mail for the company **Official Response from Alexandra Lueck:** > Hey Donna! Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 50. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Petr R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Nextiva?** Nextivia integration and porting process was made easy by nextivia staff assigned to the project. Any issue that arise or changes that need to be made to the call flow or the system itself are rapidly addressed. Our organization came froma. vendor with an extremely poor customer service and we have been completely blown away by how great Nextivia has been. Customer portal is very feature rich and provides a lot of in house control over the system. The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. **What do you dislike about Nextiva?** So far we do not have any complaints. Has been absolutely great. **What problems is Nextiva solving and how is that benefiting you?** Our organization has three brands that are in house. Each brand has its own number. Our previous vendor was unabelt to combine all three numbers into one system and users had to have 2-3 physical phones in their workspace that were designated to a specific number. Nextiva was able to combine all of the numbers into one system resulting in users only having one phone. We were also able to reduce our monthly expenses. **Official Response from Alexandra Lueck:** > Hi Petr, We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+19%3A08%3A25+-0500&secure%5Bsession_id%5D=248f3fee-9c71-483c-9945-7899957283ec&secure%5Btoken%5D=bd77815e8171e33696ae45141233d4c2628439b26d81cad6d214718fb29c701f&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,393 reviews)