Greenhouse Reviews & Product Details

A few key things:

- the UI/UX is clean and easy to navigate for both admins and interviewers

- love the response to the massive upswing in fraudulent applicants; the ID tool is invaluable

- everything for the most part is easily customizable

- the platform's integration with third parties (e.g., Linked

in, Docusign, Metaview, etc.) are super easy and work as advertised

- their support is prompt and professional Review collected by and hosted on G2.com.

- setting up and assigning hiring managers is non-intuitive; multi-multi-step process

- some fields can be difficult to deal with in terms of formatting

- more integrations with Slack would be great Review collected by and hosted on G2.com.

Greenhouse makes it easy to run a structured, consistent hiring process without the ATS getting in the way. The interface is clean enough that hiring managers who barely use it pick it up fast, and the ability to customize interview stages and scorecards means we built the workflow around how we actually hire, instead of bending our process to fit the software. Scorecards keep interviewers focused and make it much easier to compare candidates fairly rather than relying on gut feel. Interview scheduling that syncs with calendars and lets candidates pick their own slot has cut out a lot of the back-and-forth we used to deal with, and the integrations with tools like LinkedIn, Zoom, and Slack keep everything in one place. Review collected by and hosted on G2.com.

Custom reporting is the main friction point — the built-in reports cover the basics, but pulling a more tailored view of the pipeline usually takes extra manual work. Bulk actions across candidates or job postings could also be more flexible for high-volume hiring. A few common tasks take more clicks than they should. Review collected by and hosted on G2.com.

It keeps the entire recruitment process organized in one place. The candidate pipeline is easy to track, and having interview feedback, scorecards, scheduling, and candidate information centralized makes collaboration with hiring managers much easier.

I also like the structured interview and scorecard functionality, as it helps maintain consistency in the evaluation process. The reporting and analytics capabilities are useful for tracking hiring progress and identifying bottlenecks, while the integrations help reduce manual work. Review collected by and hosted on G2.com.

Some workflows in Greenhouse can be a little time-consuming, especially when managing multiple requisitions and candidates. More intuitive reporting, better search functionality, and greater customization options would help make the platform more efficient. Review collected by and hosted on G2.com.

What I like most about Greenhouse is how customizable it is. It allows our team to tailor nearly every part of the recruiting process. From application workflows and interview stages to scorecards, automations, and reporting. Because every company recruits differently, having the flexibility to build processes around our business instead of changing our process to fit the software has been incredibly valuable. As our recruiting needs have evolved, Greenhouse has been able to evolve with us. Review collected by and hosted on G2.com.

One challenge with Greenhouse is that making corrections to data can sometimes be difficult, especially when information is tied to multiple records or arrays. Certain edits require extra steps or administrative work, which can slow things down when you're trying to quickly clean up data or update reporting. While it's not a frequent issue, simplifying these types of corrections would make the platform even more user-friendly. Review collected by and hosted on G2.com.

I appreciate that Greenhouse is pretty customizable to what we need for our organization specifically. It has been super helpful in having external and internal job posting boards, allowing internal candidates from our organization to apply easily and enabling us to post jobs externally to gather candidates from a variety of platforms. The initial setup was one of the smoothest experiences I've had with HR products. Greenhouse provided a really great checklist to follow and had implementation meetings where we could walk through step by step any issues or things we wanted to implement. Review collected by and hosted on G2.com.

I think that the interview scheduling can be a lot cleaner and work more like Calendly, where interviews can be scheduled automatically when a candidate selects a time that works for both the interviewer and the interviewee. Some of the reporting features, while robust, could be easier to work with. Review collected by and hosted on G2.com.

Greenhouse excels in its seamless pipeline management, making it incredibly easy to track candidates across various hiring stages without losing visibility or momentum. Additionally, the robust reporting abilities are outstanding; the detailed analytics and customizable dashboards provide deep, data-driven insights that allow our team to continuously optimize our recruitment strategy and identify bottlenecks in real-time. Review collected by and hosted on G2.com.

Learning Curve for Hiring Managers: While the platform is incredibly powerful, the interface can sometimes feel a bit overwhelming for occasional users or new hiring managers to navigate.

Email Formatting: The email template editor can occasionally feel a bit clunky, especially when trying to format messages perfectly or insert specific scheduling tokens. Review collected by and hosted on G2.com.

Scheduling has been one of the standout features — it's been easy and straightforward to use for coordinating interviews. We also appreciate the flexibility to update job descriptions whenever something changes, without hassle. Similarly, being able to easily fix job info fields and add notes directly within the requisition has been really helpful for keeping things organized and up to date. Review collected by and hosted on G2.com.

few areas could use improvement. The Jobs tab doesn't allow sorting by all of the column headers (Job, Req ID, Dept, etc.), and it would be great to have the ability to customize that view.

We'd also like to see more flexibility with job templates — once a job draft has been saved, there's no way to designate it as a template afterward. We've created several jobs that should have been templates but missed clicking that option during setup, and now have to recreate them entirely rather than simply converting them. Along the same lines, we have old drafts that were used informally as templates that we'd like to delete or archive, but don't currently have a good way to do that.

Lastly, for our TA Partners, it would help if the "Days to Fill" metric started counting from the day the requisition was actually posted, rather than earlier in the process. Delays caused by hiring managers — like late kickoff form submissions or missed kickoff meetings — currently count against our TA Partners' days-to-fill numbers, even though that's outside of their control. Review collected by and hosted on G2.com.

Greenhouse stands out amongst all ATS platforms, especially when it comes to integrating with external HRIS systems by offering real-time capabilities such as webhooks, pre-built connectors, and polling support for specific web service–related operations which no other ATS to date 100% supports. And both as a recruiting admin and candidate, the UI experience is both super intuitive and at the same time simple to navigate to find all relevant items like scorecards, schedules, activity notes! Review collected by and hosted on G2.com.

The reporting functionality could be better optimized and should offer more customization options. Review collected by and hosted on G2.com.

Greenhouse has been a valuable platform for managing our recruiting process from end to end. The user interface is clean, intuitive, and easy for both recruiters and hiring managers to navigate, making collaboration and candidate management seamless. It integrates well with the other tools in our HR technology stack, which helps reduce manual work and keeps our hiring workflows efficient. The platform is reliable, performs consistently, and provides robust reporting that helps us make data-driven hiring decisions. While it is an investment, the time savings, improved collaboration, and streamlined recruiting process deliver strong value and a positive return on investment. The onboarding experience was smooth, and the support team has been responsive and knowledgeable whenever assistance was needed. I also appreciate the AI-powered features and automation that help simplify administrative tasks and improve overall recruiting efficiency. Overall, Greenhouse has made our hiring process more organized, consistent, and effective while enhancing the experience for both our team and our candidates. Review collected by and hosted on G2.com.

While Greenhouse is a strong recruiting platform overall, there are a few areas that could be improved. Some advanced reporting and customization options can be complex and require additional time to configure. Certain workflows involve more clicks than necessary, and there are opportunities to make the interface more streamlined for frequent tasks. The AI and automation features are helpful but could offer more flexibility and deeper insights. Additionally, some integrations require extra configuration or third-party support to achieve the desired functionality. Although customer support is generally responsive, resolving more complex issues can sometimes take longer than expected. These are relatively minor concerns, and they do not outweigh the overall value the platform provides. Review collected by and hosted on G2.com.

Greenhouse provides a great candidate experience but also a great Hiring Manager and interviewer experience. The ability to setup automated tasks, interview processes and trackability is huge. The support is great in getting new initiatives off the ground, learning how to harness the power of the platform and teaching others to be self-sufficient is huge. The integration to LinkedIn is a game changer and helps recruiters know who they messaged, ingest them into the right filters and makes communication easy and timely. Greenhouse helps you get more done with less effort and fewer recruiters which is paramount in today's cost-focused business cycle. Review collected by and hosted on G2.com.

Very few issues with Greenhouse. I think the biggest issue is on the user side and having the time to truly harness the power of the platform. I wish Greenhouse could mimic the searchability of LinkedIn to ensure you don't lose track of candidates but that may be a lack of knowledge by me on the features already available in Greenhouse. Review collected by and hosted on G2.com.