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Nothing! We didn't have a chance to use getGekko as we experienced technical issues with their software. Review collected by and hosted on G2.com.
We came across getGekko a couple of weeks ago while looking for software for our new companies in the Netherlands. Running IT business ourselves, we thought it's fantastic what they're building.
We emailed getGekko asking if they're supporting Revolut business accounts and got a rapid response from a customer support guy called Dennis, who told us they support it. So we paid for a premium membership, and this is where all our disappointments started.
We couldn't find Revolut on the list, so we emailed Dennis again. Again, we got a speedy response from Dennis saying it's actually under Belgium countries, and it's in Beta, but we would be able to connect it.
Following Dennis' instructions, we found it and tried to connect, but it failed. We tried again and again but to no success. We even downloaded their mobile app and tried to connect through the app.
As we went along, we discovered more issues with their software and kept submitting errors to Dennis. It turns out the bank connections problems were not on Revolut's side. The Revolut app was showing that we connected. The problem was on getGekko side. So after two days and discovering more issues with their software, we gave up. Dennis didn't give us any estimation time when they would fix all the problems we found, nor did he offer any solutions.
We then dared to ask for a refund and close our account, but he just disappeared and stopped replying for days. Finally, after we sent them three emails to their support email address and several days of silence, Dennis replied, and this is what he said:
"Sorry for not responding any time sooner, I do not work on Tuesday and Wednesday.
Unfortunately, we do not refund a first active payment of Gekko Premium. By law we are not required to issue a refund, because this is a business transaction and not a consumer transaction."
So, it's a premium business service that doesn't work Tuesday or Wednesday and refuses to issue refunds when the product does not work because they are not required to by law.
As I mentioned above, we work in IT, and after looking at their software, we can tell a lot about it. First, we can't believe that it has taken eight years to build what they have right now. Although, if they only work three days a week, it might explain a lot. It feels like the software is not adequately tested. For example, even the simple button that supposes to use to add your Invoice to Costs doesn't work. Secondary, we found it extremely strange that they decided to ruin their reputation for €140. How cheap do you have to be? They didn't try to find any solution, didn't offer to move our subscription date to the later when they fix issues, nothing. So we may be stuck now with useless software that we don't trust our companies' financial information, but getGekko ended up with bad reviews from us. And we all know that the internet remembers everything. Review collected by and hosted on G2.com.
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