# Confluence Reviews **Vendor:** Atlassian **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4,357 ## About Confluence Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. ## Confluence Pros & Cons **What users like:** - Users appreciate the **ease of use** of Confluence, enhancing document management and collaboration effectively. (299 reviews) - Users praise Confluence for its **adaptable team collaboration features** , enhancing communication and productivity across workflows. (212 reviews) - Users appreciate the **organized and user-friendly interface** of Confluence, enhancing collaboration and documentation effortlessly. (159 reviews) - Users love the **seamless integrations** of Confluence, enhancing collaboration and simplifying document management effectively. (155 reviews) - Users appreciate the **collaboration efficiency** of Confluence, enabling streamlined communication and document sharing across teams. (146 reviews) - Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (128 reviews) - Centralization (92 reviews) - Templates (85 reviews) - Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (79 reviews) - Helpful (75 reviews) **What users dislike:** - Users find Confluence **not intuitive** , struggling with slow performance, inconsistent formatting, and a confusing search feature. (84 reviews) - Users find that Confluence can be **slow and difficult to navigate** , particularly with large content volumes. (83 reviews) - Users find **page management challenging** due to slow performance, messy organization, and confusing permission settings. (71 reviews) - Users find the **steep learning curve** of Confluence challenging, often requiring additional tools and time to master its features. (64 reviews) - Users find **Confluence complex and confusing** , especially regarding permissions, search functions, and version control management. (59 reviews) - Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (59 reviews) - Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (54 reviews) - Poor Interface Design (51 reviews) - Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (51 reviews) - Performance Issues (49 reviews) ## Confluence Reviews ### 1. The Ultimate Source of Truth for Engineering and Product Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Bibhuti Bhusan S. | Full Stack Software Developer , Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Confluence?** What I like most about Confluence is that it centralizes all of our project documentation and technical specs in one place, so everything is easy to find and reference. It also integrates seamlessly with Jira, which makes it straightforward to link requirements directly to tickets and follow development progress. On top of that, the real-time collaborative editing is a big plus—it’s much easier for the team to brainstorm together and keep documentation current without running into version-control headaches. **What do you dislike about Confluence?** The search functionality can be incredibly frustrating. Even when you search for the exact title of a page, the algorithm often ranks older, archived documents or unrelated team spaces higher than what you actually need, forcing you to rely heavily on direct links. Additionally, the page editor can feel a bit sluggish and clunky when working with massive, media-heavy documents or complex nested tables. The markdown support is also a bit finicky; it doesn't always translate perfectly from standard IDE markdown shortcuts, which adds minor friction when developers try to quickly copy and paste documentation from their code repositories. **What problems is Confluence solving and how is that benefiting you?** Seamless Jira Traceability: Because it integrates natively with Jira, I can link engineering documentation directly to epic and task tickets. That lets me jump straight from a coding assignment to the original product requirement document (PRD) or an architectural overview page with a single click, which saves a massive amount of context-switching time. Streamlined Onboarding: Keeping technical runbooks, environment setup instructions, and deployment steps neatly organized in nested page hierarchies helps new developers get their local environments up and running on their own. It also reduces the burden on senior engineers who would otherwise need to walk them through everything. Effortless Collaboration: The live, real-time co-authoring tools make it easy for our team to draft technical specs together, map out release notes, and track meeting action items at the same time during sprint planning. As a result, everyone stays aligned on what needs to happen next. ### 2. Centralized Knowledge Hub Designed for Jira-Based Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Confluence?** What I like most about Atlassian Confluence is how it keeps team knowledge centralized and easy to find. It serves as a structured hub where meeting notes, project documentation, and company guidelines can all live in one place, which makes information much more accessible. The integration with Jira, along with real-time collaborative editing, also helps the team stay aligned and cuts down on constant back-and-forth communication. **What do you dislike about Confluence?** The biggest drawback I’ve noticed with Atlassian Confluence is how quickly it can become cluttered once a large number of pages start piling up. If teams aren’t disciplined about structure and organization, it’s easy for things to get messy and for important information to become hard to find. On top of that, working with longer documents doesn’t always feel as smooth as I’d expect, and the page editor can sometimes seem slow or a bit unintuitive—especially when I’m dealing with more complex formatting. **What problems is Confluence solving and how is that benefiting you?** Overall, Atlassian Confluence helps prevent team knowledge from getting lost or scattered. Rather than having important details buried in chat threads or saved on individual devices, everything—from meeting notes to team processes—can live in one centralized place. That makes it easier to avoid duplicated effort and reduce the risk of relying on outdated information. It also saves time, since there’s less need to keep asking teammates where documents are stored. ### 3. Streamlined Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** annpurna S. | Marketing Data Ops Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** As a Data Operations Specialist, I use Confluence daily as our team's central knowledge repository. Over the past year, I've used it to create and maintain SOPs, document Salesforce account creation processes, data enrichment workflows, duplicate management procedures, and governance guidelines for teams across Strategy Ops, Field Ops, and Marketing Ops. One feature I use frequently is templates and expandable sections to keep large process documentation organized. We also use Confluence to track project updates, document integration architecture, and maintain process ownership across systems like Salesforce, ZoomInfo, D&B, and Marketo. What I value most is that it creates a single source of truth and reduces back-and-forth communication. Instead of asking teams for process details repeatedly, people can access updated documentation directly. **What do you dislike about Confluence?** Searching for older content can sometimes be difficult when pages are not consistently tagged or organized. As documentation grows across teams, content structure becomes very important. **What problems is Confluence solving and how is that benefiting you?** Confluence helps our team standardize documentation and improve collaboration across cross-functional teams. It has reduced process confusion, improved onboarding for new team members, and made knowledge sharing easier. It also helps us maintain governance documentation and operational processes in one place. ### 4. Confluence Centralizes Team Knowledge and Boosts Visibility with Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj S. | Trainee Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Confluence?** Confluence’s best feature for me is its capability to centralize all documentation and collaboration among various teams on one platform. This makes it easy for our team to keep track of projects, meeting minutes, technical documentation, and even process information in an organized manner. The combination of Confluence with Jira is very useful, as it links project management with document management and increases visibility. Other features that I find appealing include commenting, mentions, templates, version control, and page permissions. **What do you dislike about Confluence?** A feature of Confluence that I am not very fond of is the difficulty in navigating through an environment with numerous spaces and pages that lack any sort of organization or governance. The search engine may yield results that are hard to understand at times, particularly for organizations with vast documentation. Moreover, when pages consist of lots of macros or huge amounts of content, editing can be slow. There are some advanced features that require the use of add-ons, making things more complicated and expensive. **What problems is Confluence solving and how is that benefiting you?** The major use that we made of Confluence was to compile all our project documents into one place. We had previously faced problems with having information scattered in various forms of files, emails, and folders, making it hard to locate or update any information at hand. However, after the use of Confluence, it was more convenient for team members to work together, exchange information, record their meeting notes and other processes, etc. ### 5. The Living Single Source of Truth for Complex Technical Environments **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo C. | CRM Solution Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Confluence?** What I like most about Confluence is how effectively it serves as a living, single source of truth. Its native, bi-directional integration with Jira keeps our project tracking and technical documentation aligned, so they don’t drift out of sync. With modern Atlassian Intelligence features that provide instant summaries, plus a robust macro engine, we can maintain strict technical governance while still making the documentation easy to navigate and accessible for non-technical stakeholders. **What do you dislike about Confluence?** The permissions management architecture comes with a steep learning curve. Setting up granular access control—especially when I’m trying to securely isolate spaces for external stakeholders or guest vendors—feels tedious and often requires ongoing auditing to make sure nothing is accidentally exposed or leaked. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us solve the problem of siloed, tribal knowledge. With a centralized, easy-to-search wiki, we’ve been able to document our core standard operating procedures (SOPs) and technical playbooks in one place. As a result, onboarding new hires is much faster, and business continuity no longer depends on any one person being available. ### 6. Centralized documentation and smooth collaboration, with great native integration with Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Confluence?** It is great for documenting the architecture and processes related to Smart cities projects, and the native integration with Jira greatly aids in tracking initiatives. Its interface is very clean and allows for centralizing all documentation, with very good performance in collaboration. The product's price is quite competitive, and for a company like mine, it is not a significant expense. We have complete hierarchies generated by project and verticals for each municipality, and it allows for very agile management with the Institutional client. **What do you dislike about Confluence?** Good practices are needed, which are not always provided in the product onboarding, so we have to train ourselves. Otherwise, the content grows in a disorganized manner and the software loses a lot of value. This happened to us in our first project, and since then we have established a series of creation rules and good practices. It would be very beneficial to implement AI processes to help you in this management. **What problems is Confluence solving and how is that benefiting you?** Integrate workflows with Jira and encourage its active use by the teams, group the documentation, the urban management proposals. Even with our institutional clients, you can give them access to certain parts, as the software is simple and intuitive. ### 7. Effortless Document Management with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I like that Confluence is very practical and easy to use. It's very clear and organized, offering folders and subfolders, which helps in keeping everything organized. I appreciate the variety it provides with different types of text, organization styles, titles, and typographies. The addition of emojis makes the information dynamic and engaging. I find it straightforward as every button is direct and intuitive, making finding information easy. Additionally, Confluence provides videos online, which aids in understanding and using it easily. **What do you dislike about Confluence?** I think that maybe sometimes articles get too old. And information might not be very accurate to what is going on in any company or any situation right now. So it would be very good to have maybe a new notification or be informed constantly of how long articles have been there. Like, 'this article has been here for two years. Do you want to update it? Do you wanna check it?' Because that's the main failure that I think can happen. We can forget about articles that are too old, and they start becoming trash because they are not useful anymore. **What problems is Confluence solving and how is that benefiting you?** I am able to find information about work or issues and track articles on new projects with Confluence. ### 8. Centralized Knowledge Sharing with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Atharva P. | Cloud BI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I really like Confluence's ability to create, organize, and share documents in a structured and collaborative way. It's awesome how it acts as a single source of truth for all teams in our organization. This really solves the problem of scattered documentation and knowledge silos, ultimately benefiting us by improving centralized knowledge sharing, enhancing collaboration, helping with onboarding, and reducing dependency on individuals. Since all our documentation is hosted on Confluence, it serves as a really good data source for training our LLMs. **What do you dislike about Confluence?** Search can sometimes be inconsistent in managing large spaces, and pages can become cluttered. Formatting can also feel restrictive compared to more modern editors. Integrating Confluence with documentation as code is more of a hassle due to its changing APIs. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to streamline documentation as a single source of truth, solving scattered knowledge and silos. It enhances centralized sharing, collaboration, onboarding, and reduces dependency on individuals, also serving as a data source for training LLMs. ### 9. A reliable knowledge backbone for engineering teams **Rating:** 4.5/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Confluence?** As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place. The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack. Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.). **What do you dislike about Confluence?** Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean. The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace. Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the classic problem of scattered knowledge across an engineering org. Before standardising on it, our specs lived in Word docs, decisions were buried in email threads, and onboarding relied heavily on tribal knowledge. Now everything — coding standards, environment setup, architecture diagrams, release notes, runbooks — sits in one searchable place. The biggest measurable benefits for us: - New developer onboarding has dropped from roughly 3-4 weeks of hand-holding to about a week, because devs can self-serve through our 'Engineering Onboarding' space. - Sprint planning and retros are faster because we link Jira tickets straight into the meeting page. - Audit and compliance reviews are much smoother since we can point to a documented trail of architectural decisions, change logs, and approvals. - Cross-team handoffs (dev to QA, QA to release) have far fewer gaps because the spec, test plan, and release notes all sit on one parent page. For me as a Technical Lead, the real benefit is that I can delegate confidently. If a process is well-documented in Confluence, I'm no longer the bottleneck — the team can unblock themselves. ### 10. Vital Knowledge Hub for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Confluence?** I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything. **What do you dislike about Confluence?** None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful. **What problems is Confluence solving and how is that benefiting you?** I use Confluence as a knowledge base, keeping us aligned with processes and ensuring efficient service by providing similar access to all tools. It shows recent updates, changes, and contributors, which is really useful. ### 11. Centralized Knowledge, Needs Navigation Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anushikha M. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Confluence?** I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo. I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive. On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too! **What do you dislike about Confluence?** Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for organizing GTM materials, campaign briefs, and tracking product releases. It centralizes knowledge, making assets easily accessible under one umbrella. I can reference up-to-date content before calls, and enjoy real-time collaboration with marketing and engineering. The version history is genuinely useful too. Its integration in my organistaional stack is pretty seamless too. It is priced well for the SMB segment and ease of use ### 12. Centralized Documentation with Seamless Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. **What do you dislike about Confluence?** Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and lack of a single source of truth by centralizing all team knowledge in one place. It helps organize information through structured pages, making it easier to document processes, decisions, and technical details. With its integration with Jira, it connects documentation directly to ongoing work, improving visibility and traceability. This benefits me by reducing time spent searching for information, improving team alignment, and making onboarding and knowledge sharing more efficient. ### 13. Confluence Makes Collaborative Knowledge Sharing and Jira-Linked Docs Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Sathya G. | AI automation engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Confluence?** As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected. Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket. Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow. **What do you dislike about Confluence?** My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations. **What problems is Confluence solving and how is that benefiting you?** Confluence templates save me a lot of time when creating PRDs and runbooks because I don’t have to start from scratch every time. It pays for itself by cutting down meeting load, improving async collaboration, and preventing knowledge loss. As a result, I spend significantly less time answering repeat questions, onboarding new hires, and rediscovering past decisions. Overall, it’s smart enough, and the AI capabilities genuinely support my work. ### 14. One of a kind collaboration and documentation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ljupcho T. | Microsoft Certified Trainer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Confluence?** We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful. **What do you dislike about Confluence?** For non technical users especially the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise. **What problems is Confluence solving and how is that benefiting you?** COnfluence helps our team and company to centraliza all project documentation, meeting notes internal processes in one plase. In simple words confluence solved our documentation chaos. ### 15. The Only source of truth is Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** vishal g. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Confluence?** Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes. **What do you dislike about Confluence?** It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality. Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place. **What problems is Confluence solving and how is that benefiting you?** Confluence is a highly versatile and powerful knowledge management platform developed by Atlassian. It serves as a centralized hub for team collaboration, documentation, and content organization. Whether you're managing internal processes, creating product documentation, or building a company knowledge base, Confluence provides the tools to do it effectively. ### 16. Efficient Knowledge Sharing with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jose G. | Technical Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of. **What do you dislike about Confluence?** What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to document troubleshooting steps and unknown processes, which assists the support team. It streamlines knowledge sharing, saving us a lot of time managing our customer base. ### 17. Streamlined, Intuitive Documentation with Valuable Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | Product Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections. On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability. **What do you dislike about Confluence?** One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams. **What problems is Confluence solving and how is that benefiting you?** Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent. For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks. ### 18. Tightly Integrated with Jira and a Powerful Ecosystem of Helper Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Rob S. | eBusiness & Partner Activation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems. The ecosystem of helper apps is also really useful. **What do you dislike about Confluence?** It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year. We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box. **What problems is Confluence solving and how is that benefiting you?** Gives us centralized knowledge that is easier to use than a Google drive which was our other option. Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness. ### 19. Confluence Keeps Everything Organized and Collaboration Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ilva M. | UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother. **What do you dislike about Confluence?** What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like. **What problems is Confluence solving and how is that benefiting you?** Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects. ### 20. Confluence: Centralized Knowledge Hub with Seamless Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Elina S. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Confluence?** We are using Confluence as our central knowledge repository, where all project-related information is documented and easily accessible to the team. It helps us keep everything structured, transparent, and aligned across different stakeholders. What I appreciate most about Confluence is its ability to centralize documentation, facilitate collaboration in real time, and maintain a clear history of updates. It also integrates well with tools like Jira, which makes it very effective for managing requirements, tracking progress, and ensuring consistency across projects. **What do you dislike about Confluence?** Sometimes it can feel a bit less intuitive or user-friendly, especially for new users. However, once you get familiar with it, it becomes much easier to navigate and use effectively. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us centralize all project-related information in one place, reducing the risk of scattered or inconsistent documentation. It solves the challenge of keeping teams aligned by providing a single source of truth that is accessible to all stakeholders. This benefits us by improving transparency, facilitating collaboration across teams, and ensuring that knowledge is easily shared and maintained over time. It also supports better organization of requirements and documentation, which ultimately increases efficiency and reduces misunderstandings. ### 21. Seamless Collaboration with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Yatin G. | Sr Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Confluence?** I really appreciate Confluence for its extensive formatting capabilities, which make text formatting very flexible. I can add images, GIFs, Videos in the document making it more clear for my target audience. It's particularly beneficial for collaborating with multiple stakeholders, as I can create pages or live documents that allow multiple people to edit and add their ideas simultaneously. This feature makes collaboration incredibly seamless. Transitioning to Confluence was super easy for us, especially compared to Google Docs, where organising things was a big task. Confluence allows me to easily maintain my own documents, PRDs, and everything else efficiently. Plus, the tool's user experience is very seamless and handy. Overall, I rate it as a fantastic product, giving it a 10 out of 10. **What do you dislike about Confluence?** I think there can be a better notification mechanism when someone comments on Confluence, and the commenting system could be made a bit easier. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for documenting product features, sharing roadmap, brainstorming ideas, and collaborating with multiple stakeholders seamlessly. It provides excellent formatting options and makes organising and viewing documents easy and efficient. ### 22. Effortless Documentation with Powerful Integration **Rating:** 4.5/5.0 stars **Reviewed by:** MAJO F. | Lead Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Confluence?** I love how Confluence helps us maintain organization-wide documentation in a single place with version control and access permissions. I also appreciate using Confluence whiteboards for ideation. The best part of Confluence is its integration with Jira, where we can display Jira tickets and JQLs with their latest status and updates within Confluence, which is really helpful in our sprint meetings. Using Confluence with Jira and Bitbucket through macros is very advantageous, and we also benefit from marketplace apps like Comala and Gliffy. Getting started with Confluence was quite easy, which was a plus. **What do you dislike about Confluence?** I don't like that Confluence doesn't support HTML natively. Copy-pasting HTML content from other tools or trying to import it doesn't work easily. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us maintain organization-wide documentation in one place with version control and access permissions. The integration with Jira is helpful in our sprint meetings. We also use Confluence whiteboards for ideation. ### 23. Confluence Makes Knowledge Discovery Easy with Clean Navigation and Strong Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek R. | Project Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Confluence?** Confluence as a product has been quite beneficiary for me to dig through the relevant information needed to perform my job. The kind of navigation and front end clean look it has, is very easy on the eye and to understand. Its integration with JIRA has been one of key enablers in usage for the same. The quick search results sorted by dates has been a great performer which refines my search and gives me more information on relevant topics. The ROI of this integration has been great with Rovo as AI feature in the same. Also, the support for this product is very much instant and quick resolutions had made life easy for me. Overall, this is a great product to explore and research on data/documentation repository of any kind of knowledge base. **What do you dislike about Confluence?** There are very few things I dislike about it, but I’ll mention a couple. The way pages are nested under a given topic could be improved so that moving through the content and navigating from one knowledge point to another feels smoother and more intuitive. Also, the AI integration of Rovo can be improved way better to find relevant context on the information base we are looking for. **What problems is Confluence solving and how is that benefiting you?** We used to rely on standalone documents and Excel sheets, which were really difficult to share in real time and didn’t work well as a knowledge-sharing space or knowledge repository for our organization. This always increased our turnaround time for getting work done. With Confluence, we now have real-time access to the entire knowledge repository, and we don’t need to touch base with anyone to find what we need, which clearly saves us time. ### 24. Indispensable for Remote-First Teams with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jay Person d. | Risk & Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Confluence?** I like how Confluence transforms static documentation into a living, breathing part of our workflow. The features I appreciate most are the JIRA integration and real-time collaborative editing, which enhance our teamwork. The structured knowledge organization helps keep everything tidy and accessible. I find the rich template library very useful, offering versatile options for our diverse needs. Additionally, the asynchronous feedback loop is a strong point, making feedback collection seamless and less disruptive to our flow. **What do you dislike about Confluence?** While we rely heavily on Confluence, it's not without its frustrations. For a fast-moving, remote-first team like Yellow Social Interactive, certain areas can definitely be improved to better support our operations — Search Limitations, Editor Performance, Steep Learning Curve, Content Bloat & Maintenance, and Formatting Quirks. **What problems is Confluence solving and how is that benefiting you?** Confluence acts as the 'connective tissue' for our remote teams, solving critical problems like meeting fatigue, information silos, onboarding brain drain, context switching, tool fragmentation, and ensuring decision transparency. ### 25. Best Project documentation tool for Large scale projects **Rating:** 4.5/5.0 stars **Reviewed by:** Charan Raj Y. | QA Automation Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Confluence?** For the past five years at Experian, using Confluence Global, I’ve been able to manage all my project work in one place by keeping notes, documents, and all related details together. As an admin for Confluence Global, I also review and approve changes in the cloud history. I can create pages, ask questions, upload documents, and share them with my team or anyone who needs access. I’m also able to create task reports and UML diagrams, which helps me keep everything organized and easy to find when I need it. **What do you dislike about Confluence?** There’s nothing I can say I dislike. That said, from a developer’s point of view, it would be really helpful if it integrated with tools like Visual Studio, IntelliJ, or similar developer environments, so developers could easily push their logic to Confluence pages as either documentation or a script file. **What problems is Confluence solving and how is that benefiting you?** In Experian, all project materials, KT sessions, and reports are available in one place. It’s also easy to add website links, recorded sessions, and photos, and to provide access to the right project people. In this case, security is high, which makes sharing and managing everything feel safe. ### 26. Confluence Keeps Team Knowledge Organized and Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur H. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Confluence?** What I like best about Confluence is that it gives teams a shared space to document knowledge, collaborate, and keep information accessible over time. It is especially useful for organizing project notes, meeting recaps, technical documentation, and internal processes in one place. The overall experience is fairly easy to understand, even for new users, and the integration with other Atlassian products makes it more valuable in day-to-day work. From a ROI perspective, it brings value by reducing duplicated information and making it easier for teams to find and reuse existing knowledge instead of starting from scratch each time. **What do you dislike about Confluence?** What I dislike is that the UI can sometimes feel cluttered, especially when spaces become large or poorly organized. Finding the right page is not always as smooth as it should be, and performance can occasionally feel slow on heavier pages. While integrations are a strength overall, they can also create complexity depending on how your workspace is structured. Onboarding new users is manageable, but keeping documentation clean and discoverable requires discipline. The AI-related features are interesting, but at this stage they do not always feel essential enough to significantly change the experience. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of knowledge being scattered across chats, emails, personal notes, and disconnected files. By centralizing documentation in one collaborative workspace, it helps teams keep a shared source of truth that is easier to update and reference over time. For me, that means less time spent searching for information, better continuity across projects, and smoother collaboration between teams. It also improves onboarding because new team members can access existing documentation more easily. In that sense, the platform delivers clear value, even if the experience could still improve in terms of navigation, speed, and the practical usefulness of some newer AI capabilities. ### 27. Essential Tool for Efficient Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Z. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Confluence?** I like how Confluence integrates well with Jira, Loom, and all the apps in the Atlassian suite. The integration with Google Workspace, including Drive and documents, is a great plus. The addition of the robo AI makes it stronger and easier to manage, creating a centralized place for our documents and knowledge base. Using Confluence is also super intuitive and easy. **What do you dislike about Confluence?** Maybe the way the documents are structured on the sidebar. Sometimes I have a hard time following through some documentation, but it's not a big deal. **What problems is Confluence solving and how is that benefiting you?** Confluence guarantees centralized documentation, providing us with a knowledge base that the team can easily access and manage. The addition of robo AI enhances this experience, making it even easier for people to self-manage their knowledge. ### 28. Intuitive, High-Performance Collaboration with Great Lucid Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian N. | Senior Technical Consultant, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** I use it a lot for my design documents, and I really love the integration with Lucid. The collaboration features are great for working with colleagues, and I also rely on the whiteboards, databases, and pages. I recently started using live pages, which are amazing. Performance has been great, and exporting to PDFs or Word documents looks very good—I’ve never had an issue with it. The UI is very intuitive, so you don’t really need support; there’s plenty of documentation and videos online, but I’ve never had to use them. **What do you dislike about Confluence?** There’s nothing I dislike about it; it works perfectly for me. **What problems is Confluence solving and how is that benefiting you?** We moved away from the archaic documentation approach of Word documents with tracked changes to cloud-only, page-style documentation that’s easy to review and comment on. It saves us a lot of time and makes collaboration much smoother. ### 29. Great platform for team documentation and collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar M. | Technical Solutions Delivery Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Confluence?** I’ve been using Confluence to document project work and share knowledge within the team, and it has made collaboration a lot easier. One thing I especially like is how simple it is to organize pages and build structured documentation. It works well for keeping meeting notes, technical documentation, and project updates together in one central place, so everything stays easy to find and consistent. **What do you dislike about Confluence?** The interface can feel a bit overwhelming for first-time users, particularly when you’re managing spaces and permissions. It also takes some time to get familiar with where everything is and how to navigate it. **What problems is Confluence solving and how is that benefiting you?** Confluence helps solve the problem of information being scattered across different tools and message threads. Before, project notes, documentation, and important updates were often shared through emails or chats, which made them hard to track down later. With Confluence, we can organize everything in one central place using spaces and pages. As a result, it’s much easier for team members to access documentation, meeting notes, and project updates whenever they need them. It improves collaboration and saves time because we no longer have to dig through multiple sources just to find the right information. ### 30. Efficient Project Management, Room for Formatting Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Rajasekar M. | Technology Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** I find Confluence very convenient for navigating to specific project documents and even uploading release software. The ability to create multiple spaces for different projects is really helpful. Confluence makes project management easy, and the initial setup was very easy to log in. With Ask Rovo (AI) feature, it is seamless to find solution for any problem inside the confluence. **What do you dislike about Confluence?** When creating a new page, I find that the options for formatting tables or text could have more features, similar to how we do it in MS Word. Also, when configuring the dashboard for any specific test execution cycle, it's not very user-friendly to configure the report based on test execution by tester/test cycle. Loading dashboard can bit quicker **What problems is Confluence solving and how is that benefiting you?** I use Confluence for requirement management and project tracking. It's convenient for navigating project documents and uploading release software with ease. ### 31. Seamless Integration with AI Capabilities, Needs Smoother Editing **Rating:** 4.5/5.0 stars **Reviewed by:** Atanu M. | Security Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Confluence?** I use Confluence for creating and standardizing processes within my team, and it helps me maintain detailed documentation. I find it very valuable as a go-to knowledge hub, not just for our team and company stakeholders but also for easy and secure sharing with clients. I appreciate that it maintains not just a knowledge base, but also keeps updates in terms of our regular development releases and its security scans and posture. The recent hit for me is definitely the Rovo AI assistant built into Confluence. Instead of manually going through all the Confluence pages on related topics, I can take help from Rovo, which searches throughout my project workspace and provides me with all relevant info catered to my prompt. Furthermore, Rovo anticipates my further requests and suggests my next prompts, which is really a game changer. It helps in the analysis of complex PRDs and solution architecture documents, or any misses in the requirements, which would otherwise take hours for my team, thus improving efficiency significantly. Additionally, the initial setup of Confluence was pretty easy. **What do you dislike about Confluence?** Well, while updating a page I still feel Confluence is a little clumsy as compared to edit modes in other tools. So, edit mode and version history and logs could be improved. They could be more smooth, similar to Google Docs. Also, similar to Google Doc's version history, which not only allows to view but also restore older versions, is something that would make a huge difference to Confluence edit mode. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to create standardized processes and maintain detailed documentation. It serves as a secure, easily shareable knowledge hub for my team and clients. Rovo AI in Confluence enhances efficiency by quickly analyzing complex documents and anticipating my prompts. ### 32. Centralised Knowledge Hub with Stellar Jira Integration its a single source of truth modern team **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Confluence?** I really like Confluence's ability to combine structural documentation with seamless team collaboration in a single platform. The intuitive editor and prebuilt templates make it easy to create well-organized content, whether it's technical documentation, meeting notes, or process deadlines. The hierarchical page structure also helps in maintaining clarity and scalability as the documentation grows. Another standout aspect is its deep integration with Jira, allowing direct linking of tickets, embedded project updates, and aligned documentation with development tasks, significantly improving workflow efficiency and traceability. I also appreciate the real-time collaboration and version control feature, which ensure transparency and reduce the risk of conflicting edits. Additionally, the permission management system allows us to control access at a granular level, making it suitable for both internal collaboration and cross-team sharing. Overall, it stands out as a reliable and scalable solution for maintaining a single source of truth while enabling effective team collaboration. **What do you dislike about Confluence?** One challenge is content discoverability at scale. As the volume of pages grows, the search functionality can sometimes return broad or less context-aware results, making it harder to quickly locate highly specific or deeply nested information without relying on naming conventions. Another area of improvement is editor performance on larger content pages. Pages with multiple embedded elements like tables, macros, or integrations can occasionally feel sluggish, which impacts productivity when working on detailed technical documentation. Additionally, while the integration with Jira is powerful, the user experience around embedding and customizing Jira data within pages could be more flexible and intuitive, especially for non-technical stakeholders who need a simplified use. Lastly, managing content life cycles, such as archiving outdated pages or tracking stale documentation, could be more automated, introducing smarter governance features like proactive content health indicators or automated review reminders would significantly improve long-term knowledge maintenance. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to centralize knowledge management and collaboration. It solves information fragmentation, improves real-time editing, and aligns documentation with development via tight Jira integration. It also streamlines onboarding by serving as a single source of truth. ### 33. Excellent for Transparent Documentation and Jira Connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha R. | Functional SAP CX Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Confluence?** I really like Confluence for how easy it is to use and how well it connects with JIRA. It helps ensure everything stays linked and accessible to the whole team, which is especially helpful for documentation. As a result, knowledge transfer and day-to-day communication feel smoother and more transparent. I mainly use Confluence to document requirements, solution designs, and project updates alongside Jira. The integration makes it simple to link tickets directly to the relevant documentation, which helps keep work and context aligned across the team. It’s particularly useful in project environments where multiple stakeholders need access to the same information, because it supports transparency and consistent knowledge sharing. **What do you dislike about Confluence?** I’ve run into a lot of access issues with Confluence in the past. It’s not always clear who owns a space or page, or where I should go to request access, and some clients can take a long time to respond. Another challenge is keeping content organised as things scale. On larger projects, it can become hard to find the right pages or quickly tell which documentation is actually up to date. Because permissions and ownership aren’t always obvious, I sometimes see duplicate pages or outdated content sticking around. The search functionality could also be more precise, especially when you’re dealing with a large number of pages. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for documentation, ensuring implementation and information for clients are documented, and making knowledge transfer transparent. ### 34. Essential Hub for Team Documentation & Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Confluence?** I use Confluence as a centralized knowledge base for documentation, project information, and team collaboration. It helps maintain requirements, test plans, release notes, and technical documentation all in one place, making information easy to find and share across teams. For QA engineering teams, Confluence allows us to maintain documentation that evolves with product versions, including test cases, automation frameworks, onboarding guides, and known issues. The integration with Jira is particularly useful as it connects documentation directly with development and testing activities, creating a single place for information. I value the page hierarchy and structured documentation capability the most. It organizes content into spaces, with parent and child pages, which makes navigation easy and prevents information from being lost or scattered. I frequently use the integration with Jira to link Jira tickets, epics, and reports directly into documentation, keeping context in one place. I also utilize their templates for standardizing meeting rules, release documentation, test plans, and project requirements. This combination of structured documentation and Jira integration makes Confluence extremely valuable. Additionally, Confluence helps us track changes and restore previous versions if needed, which is great if something is edited by mistake. **What do you dislike about Confluence?** The search functionality in Confluence is generally not good at finding very specific information, which sometimes requires more time and multiple searches. Additionally, large spaces with a lot of pages, like when we have a very big documentation or whole project documentation, take a long time to load. **What problems is Confluence solving and how is that benefiting you?** Confluence is my go-to for centralizing knowledge and ensuring consistent documentation across teams. It reduces time spent searching for information, integrates seamlessly with Jira, and helps maintain evolving documentation, making onboarding easier and cutting dependency on scattered documents. ### 35. A lively space for collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Vidhya G. | AI Research Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Confluence?** I use confluence as a central hub for documenting research, collaborating with my other teammates and keeping long running projects organized. I frequently use inline comments to review teammates's work or ask clarifying questions directly inside the document. It keeps my discussions tied directly to the content which makes the review process clear and more productive. i love being able to connect a research proposal or model specification directly to jira issues that implement or test it. This confluence-Jira link keeps my work traceable. **What do you dislike about Confluence?** sometimes the page editor lags when pages get long or have lots of macros, tables or embedded images. **What problems is Confluence solving and how is that benefiting you?** I can write up model design notes, embed diagrams, attach notebooks or drop in code snippets without any hassle. Template that comes along with confluence makes it easy for me to maintain consistency across research logs, experiment reports. i often have attachments in my confluence page which makes each page a full snapshot of work so everything stays bundled together. ### 36. Easy to Use, Seamless Jira Integration, and Great Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Full Stack Developer, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Confluence?** What I like most about Confluence is how easy it is to use, and I love how seamlessly it integrates with Jira. It also works really well for collaboration, making it straightforward to work with teams and keep everyone aligned. **What do you dislike about Confluence?** One thing I don’t like about Confluence is the search functionality—it really needs a lot of improvement. I’m also not a fan of the permissions setup; sometimes it’s difficult to tell who owns a document and who can or can’t edit it. **What problems is Confluence solving and how is that benefiting you?** It encourages teams to document their processes and brings important context together by linking tickets with documentation. It also keeps docs, decisions, and notes in one place, which helps teams collaborate on documentation. Multiple people can edit, comment on, and improve the content. ### 37. Effortless Collaboration with Limitless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Christus D. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Confluence?** I like that Confluence is so integrated with many things I use. The variety of plugins and add-ons on Confluence unlocks so many creative options for our teams. I also appreciate that it's so fluid, allowing teams to be liberal about their spaces without being confined like other content management systems. The plugins and integrations help me integrate data and visualizations and make Confluence really valuable for collaboration, which is key when working with many. The initial setup of Confluence was very easy, super simple, and friendly. **What do you dislike about Confluence?** I believe Atlassian could work more on integrating AI and automation in Confluence. Also, handling larger pages on Confluence could be streamlined much better. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for sharing documentation and guides. It solves issues with organization, administration, and helps with clear team boundaries, security, and audits. The plugins and integrations, inside and outside the Atlassian ecosystem, make collaboration smoother and Confluence more valuable. ### 38. Confluence Keeps Team Knowledge Organized and Easy to Share **Rating:** 5.0/5.0 stars **Reviewed by:** ashutosh j. | Data Solutions Team, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Confluence?** What I like most about Confluence is how it brings everything into one place. It makes documenting processes, sharing knowledge, and collaborating with teams much easier. Instead of information being scattered across emails or chats, it lives in a structured space where everyone can access and update it when needed. I also find the page hierarchy and linking between pages really helpful for organizing information logically. It saves a lot of time when you need to look up something quickly or onboard someone new to a project. Overall, it helps teams stay aligned and keeps knowledge from getting lost. **What do you dislike about Confluence?** One thing I sometimes find a bit challenging with Confluence is navigating through large spaces when there are many pages and subpages. It can take a little time to locate the exact document you’re looking for, especially if the structure isn’t very standardized. Also, editing and formatting pages can occasionally feel less intuitive compared to simpler document tools. That said, once the content is organized well and teams follow a consistent structure, it works quite effectively for documentation and collaboration. **What problems is Confluence solving and how is that benefiting you?** Confluence mainly solves the problem of scattered information. Earlier, a lot of important details used to sit in emails, chats, or with specific people, which made it difficult to find things later. With Confluence, documentation, processes, and updates are stored in one shared place that the whole team can access. For me, the biggest benefit is that it makes it much easier to look up past discussions, project details, or documentation without having to ask someone every time. It also helps when onboarding new work or revisiting older projects because the context is already documented. Overall, it saves time and keeps everyone working with the same information. ### 39. Confluence Makes Team Pages and Real-Time Collaboration Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Akshay M. | Annotator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Confluence?** We have different pages for different departments across our team. Also, we can edit the pages according to us in real time when every edit is saved, you can compare to previous versions and see change exactly what also that doesn’t of templates that we can use for project reports. **What do you dislike about Confluence?** When I first started using Confluence, I didn’t understand a lot of the buttons or the sidebar. The interface felt overwhelming at first, so it took me some time to adjust to Confluence and figure out what to do and how to get to where everything is. **What problems is Confluence solving and how is that benefiting you?** In Confluence, there are often long pages full of information and data, and sometimes it’s difficult to read everything. The AI helps by summarising the content and letting me search within the page for a specific thing. This saves me time because I don’t have to read the entire page, and I can focus on what I actually need from it. ### 40. The Backbone of Our Documentation Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Shivansh T. | Software Engineer Intern, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Confluence?** I love Confluence as a product, but its architecture and how it works are the best things. The way we can search across the organization at times and at others search within a specific space makes it a go-to place to debug anything at our firm. It stores over a decade of technical documentation, making it a big asset to agentic coding since we can use Confluence MCP server to provide more detailed and firm-specific context to our models. I also like that no setup was required and it worked out of the box for me. the UI is awesome & how the integrates with the whole SDLC ecosystem is the main thing that makes it worth it **What do you dislike about Confluence?** I feel like the search is mostly lexical right now. If there were some semantic-search upgrades, that would be really awesome—especially if it also included an inbuilt chatbot. I also think they should offer a native MCP server rather than relying on firms to create their own, and that the search experience should move toward semantic, vector-based searching. At times it becomes really hard to navigate through a clutter of documents. If there were a solution that could streamline that experience and make it easier to find what I need, it would be awesome. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to centralize documentation for our team. It acts as a comprehensive wiki, storing technical decisions and history, which helps in documenting both software-related and unrelated information, like weekly support schedules. it improves communication & hence team's performance in general, for some issues you dont need to reach out to senior members you can use confluence & deal with it yourslef ### 41. Reliable Documentation Platform with Room for Better Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Confluence?** I mainly use Confluence for technical documentation and for sharing internal knowledge across my team. One of the most valuable features for us is the version history, since it lets us track changes over time and roll back updates when needed—especially during large project migrations or when requirements change. Collaborative editing has also noticeably improved our workflow. It’s particularly helpful when multiple developers and stakeholders need to work on the same documentation at the same time, without creating duplicate pages or causing confusion. I’ve also found the templates very useful for keeping project documentation organized, including API references, migration plans, and operational runbooks. They cut down the time we’d otherwise spend starting documents from scratch and help keep information consistent and standardized across teams. Another big advantage is how easy it is to maintain a centralized knowledge base for onboarding new team members, which has reduced our reliance on repeated knowledge-transfer sessions. **What do you dislike about Confluence?** One area where Confluence could improve is its template library. The existing templates are solid for general documentation, but for growing engineering teams working with complex systems, there’s room for more practical, modern use cases. For instance, during legacy application migrations, documentation can become overwhelming very quickly. Architecture docs, dependency maps, migration plans, risk assessments, deployment steps, and operational notes start piling up, and it becomes hard to keep a consistent structure across teams. Purpose-built templates for scenarios like legacy modernization, microservice migration, cloud migration, or production rollout planning would make this kind of documentation far easier to organize and maintain. Navigation and knowledge discovery also become challenging as documentation scales. Once a project grows to hundreds of pages (200–500+), new team members often struggle to understand the overall system without spending a lot of time digging through scattered pages. An AI-powered overview or knowledge summary feature could add a lot of value here. For example, Confluence could generate a high-level overview page or a visual knowledge map that summarizes the purpose of a space or section, the major systems involved, key workflows, dependencies, and the most important related documents. This would improve onboarding, reduce time spent searching, and help teams grasp the bigger picture without manually navigating through hundreds of pages. **What problems is Confluence solving and how is that benefiting you?** Confluence has been very helpful for documenting deployment processes and keeping technical documentation structured and centralized. Our team uses it regularly to capture release steps, environment configurations, troubleshooting guides, and operational procedures, and it has made collaboration much smoother between developers and support teams. One feature I especially value is the version history. It lets us track documentation changes over time and quickly restore earlier versions when deployment procedures or configurations are updated incorrectly. That adds an extra layer of reliability and accountability, which is important in fast-moving projects. The collaborative editing has also improved productivity, since multiple team members can work on the same document at the same time without creating duplicate pages or ending up with conflicting versions. This is particularly useful during production releases or project migrations, when documentation tends to change frequently. I also appreciate the built-in templates, which help standardize technical documentation across the team. Using structured templates for deployment guides, runbooks, and technical notes reduces the effort of starting from scratch and keeps information organized and easier to navigate. Overall, Confluence has become an important part of our internal knowledge-sharing process, and it has helped improve documentation consistency and accessibility within the team. ### 42. Powerful Document Centralization, Clunky UI **Rating:** 2.0/5.0 stars **Reviewed by:** Abhishek S. | Senior Product Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Confluence?** I find it extremely easy to share a document in Confluence and then invite people to comment there, which ensures all knowledge stays in one place across the company. I also appreciate the integration with MCP that allows us to connect to Claude, making document referencing easier across various teams, including marketing, product, and engineering. It's particularly useful that Claude can query documents across Confluence pages, providing insights **What do you dislike about Confluence?** I mean, their UI doesn't work well. It's one of the most clunky software that I've used. I personally would not want to use Confluence, but the company uses it, and that's why we use it. It's not the most easy-to-use software. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to centralize PRDs and internal documents, making them easily searchable across the company. It's easy to share and comment on documents, keeping all knowledge in one place and accessible to everyone, thanks to the connection with Claude. ### 43. Build better business strategies with Confluence's enterprise collaboration resources. **Rating:** 5.0/5.0 stars **Reviewed by:** Samir G. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Confluence?** I am very satisfied with the use of Confluence's digital features and resources because it is a high performance technical platform that offers the best AI capabilities to execute all my work processes in collaboration with my team members. In addition, I can say that Confluence's main panel is designed to meet all the digital needs and requirements of all users, facilitating the adoption of its technical features and allowing for the customization of all its systems. **What do you dislike about Confluence?** I can't think of anything negative about Confluence's technical features, my experience has been very good and I think it's an ideal platform for business work environments. **What problems is Confluence solving and how is that benefiting you?** I recommend using Confluence's digital features and capabilities because it is the platform that has allowed me to excel in my daily activities, organize my work processes and maximize my professional capabilities with the use of its advanced virtual work tools. ### 44. Simple, Widely Used Collaboration Tool with Easy Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Umair A. | Senior Solution Architect , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Confluence?** Its simplicity of user experience and vast usage in the industry in almost most of the organization makes Confluence as an individual collaboration tool. Its integration with either identity and access management or draw.io as a plugin tool is easy to use and the webhooks integration with tools like microsoft teams. **What do you dislike about Confluence?** There should be integration of technical services icons, especially for the IT architecture diagrams, and its price is also slightly on the upper level. **What problems is Confluence solving and how is that benefiting you?** I primarily use it for project documentation, including planning the project timeline, managing tasks, issues, and backlogs. As an architect, the draw.io plugin is very helpful for me to quickly draw the diagram and already integrated on hte confluence page as a part of documentation. ### 45. Confluence, a powerful and advanced business collaboration and communication platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar B. | Technical Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Confluence?** As an active user of Confluence's virtual work features and solutions, I can say that it is one of the best digital platforms for implementing better business communication and collaboration processes through your organization, promoting teamwork and improving the productivity of your work processes in a short time. In addition, I can also say that Confluence is a platform that quickly integrates with all the systems and applications you work with, facilitating the adoption of its work systems and the automation of repetitive tasks and processes. **What do you dislike about Confluence?** I have nothing negative to say about Confluence's virtual work features and elements, I think it is an excellent platform that adapts to the needs and preferences of each user in a short time. **What problems is Confluence solving and how is that benefiting you?** Confluence is the platform that has allowed me to create the most secure and productive workspace in my entire work area, facilitating the presentation and discussion of new work projects and the automation of technical processes and tasks. ### 46. Contextual Collaboration Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Confluence?** I love using Confluence for contextual collaboration; it turns fragmented information into structured, actionable knowledge and breaks down silos between product, engineering, and business teams. I appreciate how it reduces context switching by embedding Jira tasks, Figma designs, and live roadmaps into a single page, creating a unified cockpit for teams. It preserves decision logic through version history and inline comments. Confluence's templates help in scaling team knowledge by streamlining onboarding and standardizing documentation. My favorite aspect is that it doesn't just store knowledge, it contextualizes it, weaving abstract ideas from product managers and technical specs from engineers into a navigable narrative accessible to the entire business. It reduces 'search friction', meaning I don't have to ask for status updates or reasons, as the context is already baked into the page. This autonomy enhances team speed, alignment, and confidence in execution. It's uniquely valuable for a mid-sized company by providing the structure of an enterprise tool with startup flexibility, preventing growth chaos and offering a stable framework as the company scales. **What do you dislike about Confluence?** Confluence is unmatched in depth, but it's currently at risk of becoming 'too heavy'. By focusing on performance, search relevance, and notification intelligence, Atlassian can ensure that the tool remains an accelerator for productivity rather than a source of administrative overhead. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to reduce context switching, embedding tools into a single page. It preserves decision logic and scales team knowledge with templates, reducing search friction and increasing team alignment and confidence. ### 47. Great for Document Management, Needs Direct Upload Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Arjun S. | Engineer I, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Confluence?** I love to use Confluence to upload documents. It's very useful to have graphs, which help explain processes efficiently. It's pretty easy to prepare a document and send it across the company or team. I also appreciate how documents are saved in one place for everyone to access. **What do you dislike about Confluence?** I find it challenging that Confluence doesn't have a direct option to upload a document if it's created outside the platform. It would be great if they could enable this feature. Another thing that could be improved is if Confluence could integrate bots to help correct grammatical mistakes while editing. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for documenting processes, like SOPs and incident management. It centralizes access and storage, ensuring everyone can reach the documents easily. ### 48. Project optimization and unlimited collaboration with Confluence's digital capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan P. | Digital Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Confluence?** Confluence is a virtual work program that is extremely useful for businesses due to its digital collaboration capabilities and functions, facilitating the optimization of your projects and work processes and improving the performance of each of your virtual operations. In addition, I can say that Confluence is a secure and effective program sharing your documents and work files, improving communication between your business departments and increasing the efficiency of all your work processes. **What do you dislike about Confluence?** I have nothing negative to say about Confluence's digital capabilities, my experience has been secure and productive and I can recommend using this program for its innovative virtual work features. **What problems is Confluence solving and how is that benefiting you?** The management and optimization of my work projects is much more accurate and efficient with the use of Confluence's digital capabilities, facilitating collaboration with members of my work department and allowing me to share all my work documents and files securely and efficiently. ### 49. Enterprise Solution for Seamless Documentation & Collaboration excellence **Rating:** 5.0/5.0 stars **Reviewed by:** RaviShankar S. | Senior Enterprise Cloud Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** Excellent integration with JIRA Service Management, enabling better collaboration and making it easier to track and update Product documentation as a solution for internal Application support teams, external suppliers, and Product development teams, Product Owners. **What do you dislike about Confluence?** Confluence Portal UI sometimes take a while to load. Their renewal contract cost is also a concern for small business organizations. In addition, new users typically need some formal training and a bit of time to fully adopt, utilize the solution. **What problems is Confluence solving and how is that benefiting you?** centralized Documentation repository,excellent collaboaration with multiple geographical operations teams with appropriate updates, tracking the updates with appropriate security compliance and permissions required for Enterprise customers ### 50. Leverage your technical skills and knowledge with Confluence's advanced features. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher T. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Confluence?** Confluence is virtual work software that offers the best digital tools and features to leverage all your technical skills and knowledge, facilitating process automation and collaboration with each of the users of its virtual services. In addition, I can also say that Confluence is a very useful software for tracking and viewing all your professional tasks and projects, allowing you to manage and modify them from the comfort of the devices of your choice. **What do you dislike about Confluence?** I have nothing negative or unfavorable to say about Confluence's technical capabilities and resources, I am satisfied with my current experience because it has been efficient and productive. **What problems is Confluence solving and how is that benefiting you?** Using Confluence's digital features and tools has allowed me to improve the management and visualization of all my professional projects and tasks, making it easier to control my daily activities and allowing me to collaborate positively with my organization's business objectives. ## Confluence Discussions - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 1 comment, 1 upvote - [View Confluence pricing details and edition comparison](https://www.g2.com/products/confluence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+11%3A33%3A06+-0500&secure%5Bsession_id%5D=eb8161d9-2f62-400f-9851-5a0d1d46423e&secure%5Btoken%5D=3d961ee67bd2cf8c662cf728f84f5d21409fccfd496af7e277f3d476f2aac872&format=llm_user) ## Confluence Integrations - [10xBluejay](https://www.g2.com/products/10xbluejay/reviews) - 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Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Operations - IT Documentation** - Integrations - Automation - Reporting **Security** - Verification - Role-Based Permission - Public vs Private **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Workload** - Resource Allocation - 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