# 360 CTI Reviews **Vendor:** 360 Degree Cloud Technologies **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About 360 CTI The 360 CTI (Computer Telephony Integration) app for Salesforce is a powerful tool designed to enhance the efficiency and productivity of sales teams. By seamlessly integrating telephony functionalities directly into the Salesforce platform, this app enables sales representatives to make and receive calls without leaving their Salesforce environment. With 360 CTI, incoming calls are automatically matched to the corresponding Salesforce records, providing real-time access to customer information and previous interactions. This quick access to valuable data empowers sales professionals to have more informed conversations with clients, leading to better engagement and improved customer relationships. Additionally, the app allows users to log call details, take notes, and schedule follow-up tasks directly within Salesforce, eliminating the need for manual data entry and streamlining the sales process. Its intuitive interface and time-saving features contribute to higher productivity, enabling sales teams to focus on building meaningful connections and closing deals. Overall, the 360 CTI app is a valuable asset for salesforce users, transforming the way they handle communication, manage leads, and nurture customer relationships for a more effective and successful sales journey. ## 360 CTI Reviews ### 1. Excellent Software Connector For SFDC **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhartha R. | Data Analysis , Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about 360 CTI?** 1.Ease of Use 2.Customer Support 3.Number of Features 4.Ease of Integration **What do you dislike about 360 CTI?** Only 2 things Like More asses needs to give admin account 10 digit/ local DID number for better customer experience, which is currently missing **What problems is 360 CTI solving and how is that benefiting you?** Additionally, I noticed a major drawback where the default user is set in profiles or any call labels. My suggestion is to make it group-dependent, ensuring that every user receives calls equally. This adjustment would contribute to a more balanced distribution of calls among our team members. I appreciate your consideration of these suggestions. Looking forward to your insights. ### 2. 360 CTI review **Rating:** 5.0/5.0 stars **Reviewed by:** RUCHIKA G. | QA Support consultant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about 360 CTI?** The best thing about 360 CTI is that it has the facility of missed call forwarding and you can also do call recording.The Out of office functionality is also helping alot when our member is offline. **What do you dislike about 360 CTI?** The call will involve one of your cell phone when you are calling to your salesforce lead or contact.You will call one of your salesforce lead and it first ring to your cell phone **What problems is 360 CTI solving and how is that benefiting you?** It helps in auto dialing ,missed call forwarding to any person who is available for call so that any important call comes it should not be missed and you can call group of users at the same time. ### 3. Missed call forwarding facility just from the Salesforce environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about 360 CTI?** The best thing about this app is that you can dial the number from the softphone which is on the utility bar of the CTI app where you can see your outgoing ,incoming ,missed calls,your contacts. The missed call forwarding functionality is also there . **What do you dislike about 360 CTI?** I face some problem when doing bulk calling to our customers .Otherwise the app is a good software to use for a bulk calling facility and to avoid any inconvenience to your customers. **What problems is 360 CTI solving and how is that benefiting you?** The 360 CTI helps is dailing the customers right from there softphone .You can record the calls and save a minutes of meeting at the time of calling itself and that notes will save on the lead or contact record which we can refer anytime to check what has been discussed over the last call. ### 4. Great Calling Tool for Business Purpose **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja R. | Technical Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about 360 CTI?** It will automatically trigger the call to agent as well as customer. **What do you dislike about 360 CTI?** Sometimes CTI integration with Salesforce requires the collaboration with CTI team which is time consuming and takes too much time for testing the scenarios. **What problems is 360 CTI solving and how is that benefiting you?** It is benefiting the Customer for whom we implemented service console. The productivity increased because of 360 CTI. - [View 360 CTI pricing details and edition comparison](https://www.g2.com/products/360-cti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A48%3A44+-0500&secure%5Bsession_id%5D=3a78f318-cf2a-4d96-b88c-b0f2160f98f4&secure%5Btoken%5D=b26ddb4ef97e978ee3e2bd33ae8081462a0b2094bff2a0a66a326ea72c0d5633&format=llm_user) ## 360 CTI Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top 360 CTI Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,311 reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) - 4.5/5.0 (8,854 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)