# 1CRM Reviews **Vendor:** 1CRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About 1CRM 1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere. With so many CRMs available, what sort is right for you? You'll see CRMs that are limited sales & marketing CRM products, others that are good at Mass Emailing, and then some that include Order Management, Service Management, or Project Management. For businesses with up to about 250 users, the All-in-One type of CRM has proven popular - and that's where 1CRM fits in. 1CRM offers a Sales & Marketing CRM with strong Mass Email capabilities. But it also includes very comprehensive Order Management (Quotes, Invoices, Payments - as well as the Purchasing side), Service Management and Project Management. Throw in Timesheets, Expense Reports, Vacation & Sick Day tracking - and you can see why they call us an All-in-One CRM! ## 1CRM Pros & Cons **What users like:** - Users love the **ease of use** of 1CRM, which simplifies storing and managing client information effectively. (8 reviews) - Users appreciate the **excellent customer support** of 1CRM, which enhances their overall experience and satisfaction. (4 reviews) - Users value the **easy-to-manage lead management process** of 1CRM, appreciating its seamless integration and customization. (3 reviews) - Users value the **affordable pricing** of 1CRM, making it an ideal choice for managing sales and support effectively. (2 reviews) - Users value the **convenient client information storage** in 1CRM, streamlining sales interactions and enhancing communication efficiency. (2 reviews) - Users love the **convenient customer management** features of 1CRM, efficiently organizing tasks and information in one place. (2 reviews) - Customizability (2 reviews) - Integration (2 reviews) - Integrations (2 reviews) - Intuitive (2 reviews) **What users dislike:** - Users find 1CRM's interface **inefficient** , requiring substantial time and technical knowledge for setup and maintenance. (3 reviews) - Users find the **learning curve steep** , as the interface feels outdated and requires significant technical knowledge for setup. (3 reviews) - Users find 1CRM's interface **not intuitive** , noting that it feels outdated and takes time to navigate effectively. (2 reviews) - Users find the **user interface outdated** , which complicates their experience with 1CRM, especially during heavy usage. (2 reviews) - Users experience **slow performance** with 1CRM, especially when managing large databases and complex workflows. (2 reviews) - Expensive (1 reviews) - Expertise Required (1 reviews) - Users find 1CRM’s **feature issues** lead to a slow setup and an outdated interface, hindering user experience. (1 reviews) - Incomplete Information (1 reviews) - Integration Issues (1 reviews) ## 1CRM Reviews ### 1. Brilliant Centralization at a Fair Price **Rating:** 4.0/5.0 stars **Reviewed by:** Souvik J. | Team Lead ASRS, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about 1CRM?** Most major CRMs require an expensive integration or an entirely separate app to handle the money side of things. 1CRM includes robust Order Management right out of the box. You can create quotes, turn those quotes into invoices, track sales orders, and even manage supplier bills and product inventories without leaving the ecosystem. **What do you dislike about 1CRM?** The user interface (UI) can feel like a throwback to the software designs of the early 2010s. Because it packs so much data onto a single screen, the dashboards and menus often look cluttered, dense, and utilitarian. Compared to the slick, minimalist, and highly intuitive interfaces of modern competitors like HubSpot or Monday.com, 1CRM has a much steeper learning curve for teams to adopt willingly. **What problems is 1CRM solving and how is that benefiting you?** At its core, 1CRM is built to address a major headache for growing businesses: software fragmentation and rapidly rising subscription costs. Rather than forcing a team to constantly jump between five separate apps—one to track sales leads, another for project management, one for generating invoices, one for customer support, and yet another for marketing—1CRM brings all of those functions together in a single, shared database. Below is a clearer breakdown of the specific operational problems it solves, and how those issues show up day to day. ### 2. All-in-One CRM with Deep Customization and Strong Value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about 1CRM?** The best thing I like about this one CRM platform is it goes beyond the traditional CRM functionality and combine all module such as sales marketing customer service and project management even invoicing and order management everything in a single platform in a centralised way this platform offers a very strong level of customization allowing or business to tailor workflows modules and reporting based on operational requirements this flexibility makes this platform very useful for our organization who wants a centralised system rather than managing multiple disconnected tools out there and another major advantage of this platform is their breath of features available at relatively competitive price point compared with other large enterprise CRM platforms out there they are integrated level approach helps us platform to improve visibility across or cross functional teams reduces the operational mismatch hassles. **What do you dislike about 1CRM?** Though this platform is very strong and helpful they are interface sometimes feels bit outdated when compared with other cloud native CRM platforms and some new users may find it difficult during the onboarding process because of their complex learning curve and since this platform is highly configurable they are set up administration can become slightly complex for a smaller teams without any CRM administrators some of their workflows and user interface interactions should be modernised and polished their platform is feature rich certain integrations and automation capabilities may not feel as polished as the CRM ecosystem out there. **What problems is 1CRM solving and how is that benefiting you?** This platform helps us by centralising multiple business operation tools in a single system, overall reducing the need for separate tools for CRM, such as coating, invoicing, customer support and even project tracking. It helps by improving our visibility in customer interactions, sales pipelines, and operational workflows while helping our teams maintain better coordination across the cross-functional departments. Having financial and operational data connected with CRM activities in this platform improves our overall reporting and decision-making process. ### 3. Powerful All-in-One CRM That Keeps Sales, Support, and Projects Centralized **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine Z. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 1CRM?** What I like most about 1CRM is its true all-in-one functionality. Instead of juggling multiple disconnected tools, it centralizes CRM, sales pipeline management, marketing automation, customer support, and project management into a single platform. That consolidation not only reduces costs but also eliminates data silos, making it much easier to maintain a clear, real-time view of every customer interaction from first touch to post-sale support. From a sales perspective, the platform allows for detailed pipeline tracking, opportunity management, and forecasting, which helps teams stay organized and proactive. On the marketing side, the built-in automation tools make it easier to run targeted campaigns, segment audiences, and track engagement without needing a separate system. Customer support is also integrated, so teams can manage tickets, monitor response times, and maintain consistent communication, all while having full visibility into the customer’s history. Another major strength is its level of customization. Businesses can tailor workflows, dashboards, and reporting to match their exact processes rather than forcing their operations to fit a rigid system. This flexibility makes it scalable for different team sizes and industries. Overall, having everything connected in one ecosystem improves efficiency, reduces friction between departments, and creates a more cohesive experience for both the team and the customer. **What do you dislike about 1CRM?** What I dislike about 1CRM comes down to a few practical limitations that can slow teams down if you are trying to scale or move quickly. The user interface feels somewhat outdated compared to newer CRM platforms. While it is functional, it is not very intuitive, which creates a learning curve, especially for team members who are not very technical. Even simple tasks can require more steps than expected, and over time that extra friction can impact overall efficiency. Another issue is that while the platform is highly customizable, that flexibility can become overwhelming. Setting up workflows, automations, and reports often requires a deeper understanding of the system. It is not always plug and play, so without someone dedicated to configuring it properly, teams may not fully use its capabilities or may build processes that are not optimized. Integrations can also be limiting. Compared to more modern CRM systems, the available native integrations are fewer, which can make it harder to connect with newer tools or specialized software. This becomes more noticeable if your business relies on multiple platforms working together. **What problems is 1CRM solving and how is that benefiting you?** 1CRM solves the problem of fragmented business operations by bringing customer data, sales, marketing, support, and project management into one centralized platform. Instead of switching between multiple tools, everything is connected, which improves visibility and reduces inefficiencies. For me, that means I can track leads, manage follow-ups, and monitor customer interactions in one place, making my workflow more organized and efficient. It also helps ensure nothing falls through the cracks, improves communication across teams, and ultimately leads to better customer relationships and more consistent results. ### 4. All-in-One Solution That Simplifies Business Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sebin M. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about 1CRM?** What I appreciate about 1CRM is that it serves as an all-in-one, customizable platform that unifies sales, marketing, customer support, and project management. This integration makes it straightforward to track customers, oversee projects, and generate helpful reports. Additionally, I value that it remains affordable and provides the flexibility of both cloud and self-hosted deployment options. **What do you dislike about 1CRM?** At times, 1CRM’s interface feels a bit outdated, and getting accustomed to certain features can take additional time because of the system’s detailed nature. The setup and customization process is often slow, and some modules do not offer the modern, seamless experience that other CRM tools provide. **What problems is 1CRM solving and how is that benefiting you?** 1CRM addresses the challenge of having business information spread across multiple tools by integrating sales, marketing, customer support, and project management into a single platform. This integration allows me to save time, remain organized, and gain a comprehensive overview of both customers and projects in one location. Additionally, it enhances team collaboration, minimizes manual tasks, and simplifies performance tracking with its reports and dashboards. ### 5. 1CRM’s Inventory & Sales Forecasting Tools Streamline Business Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Neha S. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about 1CRM?** 1CRM is a great crm with inventory management and sales forecasting tools that are very helpful in business process and also it’s ability to integrate with multiple online as well as offline software’s is really great. **What do you dislike about 1CRM?** Although the CRM is great but support is really slow and any complaint takes weeks to get resolved **What problems is 1CRM solving and how is that benefiting you?** Inventory management, sales forecasting, sales pipeline, automated marketing and leads management ### 6. Efficient CRM with Convenient Data Management **Rating:** 4.0/5.0 stars **Reviewed by:** john c. | Data Analyst [Contractor] **Reviewed Date:** December 11, 2025 **What do you like best about 1CRM?** I like how 1CRM creates a more convenient way to store client info. It's valuable because when dealing with inbound or outbound call sales, it's crucial to have the right system for client sales information. 1CRM categorizes interactions, helping to identify what clients want and which numbers work. It’s easy to use, making it simple to figure out client preferences based on each human interaction. **What do you dislike about 1CRM?** Sometimes it's a bit of a challenge because it requires a team effort to run and maintain the system. It would be better if there was a feature that verifies each client's information, like numbers and addresses, to make sure one person doesn't have to carry the load. **What problems is 1CRM solving and how is that benefiting you?** I use 1CRM for talking to customers and logging client information conveniently, reducing the need for manual data entry. ### 7. Exceptional Support and Intuitive Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Andria H. | Digital Marketing Manager , Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about 1CRM?** This tool has great customer service support team that is knowledge rich and highly responsive. Its dashboard is very intuitive with drag-and-drop feature with great reporting and analytic capabilities. **What do you dislike about 1CRM?** I do not have any dislikes with this tool. It has been exceptionally great. **What problems is 1CRM solving and how is that benefiting you?** It centralizes contacts information and account management with full customer history from past interactions to invoice in one place. It ensures no leads are lost and helps close leads faster. ### 8. Easy to Use with Great Queue Setup and Case Management Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about 1CRM?** I especially like how easy it is to use, along with the features it offers for queue setup, creating case records, and handling deflection options, among other things. **What do you dislike about 1CRM?** It offers limited flexibility when it comes to supporting region-specific nuances, which is especially challenging for companies and departments working across the globe. **What problems is 1CRM solving and how is that benefiting you?** My team uses it to resolve customer queries, and it gives me a clear, transparent view of my SLAs. ### 9. Easy-to-Use UI and Integrations, but Missing Conversation Context **Rating:** 3.5/5.0 stars **Reviewed by:** Naina A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about 1CRM?** the UI and the integration and ease of usage **What do you dislike about 1CRM?** the fact that its is not holistic and has no context to the previous conversations **What problems is 1CRM solving and how is that benefiting you?** Fragmented Customer Data Before 1CRM, customer information was spread across spreadsheets, email threads, and siloed systems. This made it hard to get a consolidated view of the customer — leading to inconsistent communication and delayed responses. ### 10. Easy Sales & Lead Management with Hassle-Free Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about 1CRM?** Easy to manage sales and lead management process with hassle free implementation process Good customer support and case management and with high customizable options **What do you dislike about 1CRM?** user interface feels outdated and Initial cost often requires more technical knowledge to setup and automation process is also not powefull **What problems is 1CRM solving and how is that benefiting you?** Fragmented business systems all process like CRM. project management and support system all are controlled in one platform which really helps boost sales ### 11. All-in-One Tool for Managing Clients and Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Sayali L. | Sales Manager /SEO Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about 1CRM?** What I like best about 1CRM is that it brings everything into one place — client details, sales, marketing campaigns, and support. As a digital marketing agency, it saves us time switching between tools and helps us stay organized with custom dashboards and project tracking. **What do you dislike about 1CRM?** What I dislike about 1CRM is the user interface — it feels a bit outdated compared to modern tools. **What problems is 1CRM solving and how is that benefiting you?** Helping us solve the problem of scattered client data. Before, we used separate apps for project management, CRM, and support. Now, everything is in one place — from lead tracking to campaign progress and client communication. This saves us time, keeps our team aligned, and helps us deliver better service to our clients. ### 12. One platform many solution **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh M. | Affiliate Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about 1CRM?** in One platform many solution like crating the budget monitoring the task creating invoices. communicating with customers easily. **What do you dislike about 1CRM?** When companies use 1CRM with a large customer database, complicated workflows, or many reports, the system can slow down. Please update User interface its look outdated **What problems is 1CRM solving and how is that benefiting you?** It helped a lots for boost our sales. It has awesome option to do the task like managing projects and creating invoices communicate the customers. ### 13. Great CRM for our small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about 1CRM?** we were looking for an easy to use CRM for small business and this has been exactly what we're looking for. **What do you dislike about 1CRM?** I had to wait for the account to get set up when we initially onboarded but that's pretty minor. **What problems is 1CRM solving and how is that benefiting you?** Keep our customer relations organized. ### 14. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleen T. | Sales Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about 1CRM?** i LIKE THAT I CAN LOAD ALL OF MY INFORMATION THERE WITHOUT ANY HASSLE , IT ALSO STORES ALL OF MY IMPORTANT INFORMATION SO IT DOES NOT GET LOST. **What do you dislike about 1CRM?** I DISLIKE THAT I CANNOT USE THE LEADS ON IT . **What problems is 1CRM solving and how is that benefiting you?** I CAN TRACK ALL MY INFORMATION ### 15. OneCRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Gunjan U. | Senior Manager - Global Rights & Royalties, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about 1CRM?** OneCRM tool is a great tool to manage multiple customer queries. **What do you dislike about 1CRM?** There is a limited scope of enhancement of features that may be helpful for better customer query management. **What problems is 1CRM solving and how is that benefiting you?** OneCRM has helped in managing customer queries in a efficient manner and the reports and dashboard which are available in OneCRM are very helpful with data insights. ### 16. a good CRM to have **Rating:** 3.0/5.0 stars **Reviewed by:** Zaid A. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about 1CRM?** The contacts and lead section are really good. **What do you dislike about 1CRM?** reporting is a bit tricky and could be made better **What problems is 1CRM solving and how is that benefiting you?** They have really good segmentation which helps keep track of coming leads ### 17. 1CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about 1CRM?** One tool to manage multiple customers and other related tasks **What do you dislike about 1CRM?** Low scope of enhancement and not a good customer support **What problems is 1CRM solving and how is that benefiting you?** CRM has benefitted me and my team with better management of our customers and at the same time reports helped in presenting the progress and identification of areas of improvement ### 18. Convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jonna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about 1CRM?** Contact Management: 1CRM allows you to keep track of all your customer interactions in one place, including emails, calls, meetings, and more. This helps you stay organized and responsive to your customers' needs. **What do you dislike about 1CRM?** Complexity: 1CRM can be complex to set up and use, especially for small businesses or those with limited technical expertise.Mobile app: While there is a mobile app available for 1CRM, it may not be as robust as the desktop version and may not offer all the features that some businesses need for on-the-go customer management. **What problems is 1CRM solving and how is that benefiting you?** Lack of centralized customer data: 1CRM provides a centralized database for storing customer information and interactions, which helps businesses to keep track of customer data in a more organized and efficient manner. ### 19. The Most convenient and User Friendly App **Rating:** 5.0/5.0 stars **Reviewed by:** Beathany A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about 1CRM?** The app is user-friendly. It is appreciated app that has flexibility, functionality of the 1CRM. Also 1CRM app the most cost-effective solution for small businesses that has low budget. **What do you dislike about 1CRM?** I dislike about 1CRM is that it is steep learning curve. This app is not that easy to learn most specially for the new users not like the other CRM systems that is easy to navigate and learn with. **What problems is 1CRM solving and how is that benefiting you?** The problem that 1CRM is solving is the disorganized customer data. It helps and benefits in a way that allows business to organize their customer data in one place. It benefits us users by helping to manage customer relationships better and improving sales and marketing activities. ### 20. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about 1CRM?** What I like about 1CRM is its features that users may find helpful, including lead tracking, contact management, email marketing, sales forecasting, project management, and invoicing. These are the things we can use from this software. **What do you dislike about 1CRM?** I don't think I have feature in 1CRM that I don't like. This software is beneficial in my job and everyday we use this software for business. So far I cannot tell where 1CRM should improve. **What problems is 1CRM solving and how is that benefiting you?** I don't have any problems with this software when using this on my job. One of the advantages of 1CRM is that it offers a flexible pricing model that can accommodate businesses of various sizes and needs. ### 21. GREAT SOFTWARE FOR CUSTOMER MANAGEMENT **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa Marie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about 1CRM?** Integration: 1CRM integrates with a range of other software solutions, such as accounting software solutions; this can help business streamline their workflows and improve their overall efficiency. Overall, 1CRM offers businesses various benefits, including customization, affordability and comprehensive features. **What do you dislike about 1CRM?** 1CRM is a comprehensive CRM solution with wide range of benefits, there are also some potential downsides where it may not be as helpful for certain users this may includes Complexity, Limited Third-Party, Limited Support Options and Hosting Required. **What problems is 1CRM solving and how is that benefiting you?** Overall: 1CRM can help businesses increase their customer engagement, sales efficiency, and productivity by providing a centralized platform to manage their customer interactions and relationships. ### 22. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Mae B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about 1CRM?** One of the most helpful things about 1CRM is its customizable dashboard. The software allows businesses to manage customer inquiries, issues, and support tickets all in one place, helping to ensure prompt and efficient resolution. **What do you dislike about 1CRM?** I consider the least feature is the Learning curve: Like any comprehensive CRM software, there can be a learning curve associated with using 1CRM. It may take some time for users to become familiar with all the features and functionalities. **What problems is 1CRM solving and how is that benefiting you?** Customer Service: 1CRM provides a unified platform to manage customer inquiries, issues, and support tickets. Yes, I am more productive. Yes, the business performance really increased. ### 23. 1CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about 1CRM?** 1CRM is one of the best CRM platform that I've used so far. 1CRM is easy to use and very easy to begin with. I started very firstly at 1CRM hence it is very close to me. **What do you dislike about 1CRM?** 1 CRM us easy to use and very easy to being at but the thing that doesn't sit well with me is the fact that 1CRM's Ecommerce Integration system I personally found it a bit hard to wrap my head around it as it was really new to me and the tearms used in it were very new to me. **What problems is 1CRM solving and how is that benefiting you?** 1CRM helps with connection agents to Customers direly and easily it is really helpful as it provides custom's major issue all in one tab and easy to use. 1CRM has made the business grow as well with customers satisfaction. ### 24. useful at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Cathyrose E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about 1CRM?** What I like about this software's features is that it has lead and opportunity management, customer service and support, marketing automation, and project management. **What do you dislike about 1CRM?** So far, I don't have any feature of 1CRM that I dislike. However, some users may find certain feature or functionalities of 1CRM less intuitive or customizable than they would like. **What problems is 1CRM solving and how is that benefiting you?** So far, I did not experience any problems with the software. But by using 1CRM, businesses can centralize their customer data, track their interactions with customers, which I find it helpful. ### 25. CRM manager for your org! **Rating:** 3.0/5.0 stars **Reviewed by:** anupama k. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about 1CRM?** What I like most about 1 CRM is its neat packaged solutions for marketing and sales requirements. Its decent in features and has user level access as well as team level access. **What do you dislike about 1CRM?** There's very little not to like about 1CRM as a CRM solution fo marketing and sales. However, I am not sure if its useful in non English transaactions. Also I always wonder why its not as popular as Hubspot or Salesforce. **What problems is 1CRM solving and how is that benefiting you?** 1CRM though I used it for little time offered at low pricing a whole variety of solutions that catered to both my sales and marketing needs. It also seems good on customer support. ### 26. One CRM can be used as CRM and Sales tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sandhya N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about 1CRM?** We can use the 1CRM as a marketing, CRM and Sales tool; it is a smart and innovative **What do you dislike about 1CRM?** Sometimes we are not getting actual reports. Also, dashboards are not as usual **What problems is 1CRM solving and how is that benefiting you?** One tool that can be used for marketing needs, CRM, sales ### 27. One good and easy to use CRM for small enterprises. User friendly prices are good. **Rating:** 3.0/5.0 stars **Reviewed by:** Devender S. | Market Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2022 **What do you like best about 1CRM?** Its most appreciated feature is that it has many useful modules all in a single place, just like KIT19 CRM. It is cost-effective, and its features are all really helpful. starting from business management to customer management and also helps with tracking and managing the sales and marketing activities of staff, so overall, a good CRM **What do you dislike about 1CRM?** Its security compliences are out of date, Service team is a bit unprofessional.and the overall U/I is a bit complex irrespective of these facts the software is good. Although the service team attend to problems quickly but still the solution is just temporary. **Recommendations to others considering 1CRM:** If your company is in the initial stage of development and doesn't want to spend a lot managing your resources and wants a good automation software that can do it all for you from one place, you can genuinely consider it. **What problems is 1CRM solving and how is that benefiting you?** It is solving many problems like lead management, Bulk mail marketing, Billing and invoicing, Manage databases, etc., but the essential part is its sales forecasting feature that helps to forecast the sale for both this month and upcoming months ### 28. Great software for customer management **Rating:** 4.5/5.0 stars **Reviewed by:** Kshitij B. | CA Articleship, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about 1CRM?** it is very user friendly, it helps me save time, and it has excellent features for customer data management **What do you dislike about 1CRM?** there is update problems, the mailing feature is limited, and also it is dependent on third party. **Recommendations to others considering 1CRM:** great software for data and customer management **What problems is 1CRM solving and how is that benefiting you?** data management, customer relation management. ### 29. great software for customer management **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2021 **What do you like best about 1CRM?** it is an easy to use and very suitable software for my business. the pricing of the software is really good and is very beneficial for small and medium organizations like ours. **What do you dislike about 1CRM?** the updates for software are probably not very well tested, we get issues after every update. **Recommendations to others considering 1CRM:** the support is not very good, otherwise it is good **What problems is 1CRM solving and how is that benefiting you?** customer management, invoicing, marketing management ### 30. amazing customer relationship management **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | finance consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about 1CRM?** it is a flexible and stable software, and is a comprehensive solution for small entrepreneurs **What do you dislike about 1CRM?** the updates seem to be not well tested, after updates the softwares generally crashes **Recommendations to others considering 1CRM:** is a great software for small businesses **What problems is 1CRM solving and how is that benefiting you?** customer relation problems ### 31. amazing crm solution **Rating:** 5.0/5.0 stars **Reviewed by:** vedant b. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about 1CRM?** it is rich in features and is flexible and easy to use with good support **What do you dislike about 1CRM?** with every update there seems to be some problem **Recommendations to others considering 1CRM:** the updates might give problems **What problems is 1CRM solving and how is that benefiting you?** customer relationship management solution ### 32. All in one solution for managing business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about 1CRM?** This software provides complete solution to handle all services related to business online whether it's e-commerce, marketing or customer service **What do you dislike about 1CRM?** Not really any dislike but you should make it more user friendly & more hints on icons while using them so that it becomes easier **Recommendations to others considering 1CRM:** Complete solution to manage buisness online related to e-commerce, marketing & customer service **What problems is 1CRM solving and how is that benefiting you?** Issues related to customer service problems are solved. E commerce integration for business has helped the business grown online. ### 33. The ideal tool for my sales **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about 1CRM?** This program is very complete which I like very much, because I can handle a variety of features in a single tool, so it becomes a very useful tool, I like that it can be integrated with other applications without problems and maintaining the same quality. We are very pleased with your performance, because it has helped us a lot in our sales because it has a variety of options and tasks such as creating budgets, monitoring, managing projects, invoices, which have made our work easier and more bearable. Your technical support team is amazing, very willing to help us and has found solutions in a short time. **What do you dislike about 1CRM?** Throughout the time of working with this platform we have not presented any problems, so there is nothing that I do not like, it has been very versatile and efficient. **Recommendations to others considering 1CRM:** I highly recommend 1CRM, because it is a very useful tool for any company, it adapts to the most pressing needs you may have, in addition to having an effective and attentive team of customer service that is unparalleled, very good the truth. **What problems is 1CRM solving and how is that benefiting you?** This platform has significantly changed our company, thanks to its excellent features, so broad and complete we have covered many areas in which we had some shortcomings, in the past we presented some failures in terms of billing and budget issuance, which generated discomfort in our customers, because the delivery time was delayed, but this was eliminated thanks to this extraordinary program and its new versions. It has also been very helpful because we have been able to automate certain manual processes, saving time, as well as having a better and more detailed control in sales and in general management, in the management of the company and my team. of work, creating a better relationship with customers and this in turn has increased our sales of our products and service. ### 34. Basic CRM System **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander W. | Online Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2019 **What do you like best about 1CRM?** Possibility to work with private costumeres and mot only B2B. Good german languaged costumer support. **What do you dislike about 1CRM?** Project Management Tool is not as good as the CRM module. **Recommendations to others considering 1CRM:** Especially great for Startups. **What problems is 1CRM solving and how is that benefiting you?** Establish a tool to manage all the costumers. ### 35. 1CRM truly stands out **Rating:** 5.0/5.0 stars **Reviewed by:** Steve Z. | Solutions Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2017 **What do you like best about 1CRM?** 1CRM stands out to me for two things - reasonable price, and really good quote and invoice functions included within the CRM. Seemed well suited to a small/medium business when I found it, and it has been true for our business at least. The project management and customer service functions were just kind of a bonus for us when we were signing up - but we find we do use them now - so it keeps that information inside the one system as well, which is nice. If the appearance of your Quote/Invoice PDFs is really important to you, note that you'll likely want the most expensive Enterprise Edition, as it includes the PDF designer tool that lets you change the images and colours and layout of your PDFs. **What do you dislike about 1CRM?** My least favourite aspect of 1CRM is probably how big it is. It covers not just CRM but Order Management, Service Management, and Project Management. When I initially just wanted to use it for a few months as a simple Sales & Marketing CRM, I had to learn a few admin functions to make those extra features invisible to most of my users, so the system would look the part of a simple Sales & Marketing CRM. Then later on I made some of them visible again as we expanded what we were doing with 1CRM into Order Management as well. On the other hand, the price is cheaper than most simple Sales CRMs, so the extra features seem to me to be pretty much free, making it hard to complain too much. **What problems is 1CRM solving and how is that benefiting you?** Consolidate business tools and streamline sales processes. ### 36. It is all you need. **Rating:** 4.0/5.0 stars **Reviewed by:** Philip H. | Building Consultant, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about 1CRM?** Complete package in one place with e-mail **What do you dislike about 1CRM?** e-mail function is limited compared to outlook. **Recommendations to others considering 1CRM:** Great software **What problems is 1CRM solving and how is that benefiting you?** All of our; contacts, suppliers, prospects and customers from years back are here with contact information, notes and attachments. ### 37. Works Great **Rating:** 3.0/5.0 stars **Reviewed by:** Denise C. | User Support Technician, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2017 **What do you like best about 1CRM?** Loved how easy it is to use and the interface is perfect. **What do you dislike about 1CRM?** Not a big fan of how it needs to be unistalled in order to work. **Recommendations to others considering 1CRM:** na **What problems is 1CRM solving and how is that benefiting you?** Customer Service **Official Response from Michael Whitehead:** > Hi there, Thank you for reviewing 1CRM! In addition to offering On-Premise installation, you can also choose the 1CRM Cloud Service, where we simply send you a URL, and you can log into your CRM! No installation/uninstallation required. ### 38. Great Product! Awesome features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2015 **What do you like best about 1CRM?** Being able to use a single system to manage my business was a huge plus. I hate having everything located in different systems. Lead and campaign management was a definite plus, and made it simple to manage the ROI of my campaigns. Also the price is incredible for growing businesses. Being able to track all of my contractors and their projects, as well timesheet and invoicing made my life significantly easier. **What do you dislike about 1CRM?** No problems so far. It has more features than platforms like Salesforce and Sugar, which makes me happy. Overall I'm cutting costs and keeping my marketing and sales team focused on the tasks at hand. **Recommendations to others considering 1CRM:** Check out the free trial. If you're looking for a tool to minimize your tech overhead and get your projects, sales and marketing in order, then there's nothing better. **What problems is 1CRM solving and how is that benefiting you?** Campaign management and Sales followup to marketing campaigns. Also managing several contractors on different projects, as well as invoicing all of them and keeping accurate records. I've realized all of these benefits and more. I'm very satisfied with 1CRM. ## 1CRM Discussions - [What is the scope of future development ?](https://www.g2.com/discussions/33775-what-is-the-scope-of-future-development) - 1 comment - [View 1CRM pricing details and edition comparison](https://www.g2.com/products/1crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+09%3A55%3A51+-0500&secure%5Bsession_id%5D=2f1f8de8-a3ad-49ba-9fc3-50213cb78aff&secure%5Btoken%5D=622635b4f4e4a84f24068219422c8c9de1b053c2e7db69366cc20bbd366879c3&format=llm_user) ## 1CRM Integrations - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) ## 1CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - Mobile Optimized **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top 1CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,612 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,001 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,112 reviews)