Discusiones de Contact Center Knowledge Base Software

Este es el mejor problema de llamadas, gestión de clientes potenciales. Tomar seguimientos a tiempo es muy bueno.

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

Normalmente, cuando los usuarios suben capturas de pantalla desde la máquina virtual, la resolución no es tan buena.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Tener una visión clara de las próximas mejoras y nuevas características ayudará a mí y a otros a aprovechar al máximo la plataforma.

I would like to have a duplicate account to separate teams

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Leer más

Creo que una integración de chat en vivo sería excelente para la mayoría de las empresas, ya que permite resolver el problema más rápido, aparte del hecho de que la mayoría de las personas no tienen tiempo para enviar un correo electrónico o llamar a la empresa.

Por ejemplo, quiero saber cuántas llamadas hicieron o recibieron mis agentes en un cierto período. ¿Cómo extraigo esta información de TalkDesk?

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Can I use this to my work related concerns?

¿Qué herramientas tienen la opción de integrar Guru con ellas?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leer más

Hace un par de semanas, estaba en una llamada con un cliente, y desafortunadamente la llamada se cortó. Aún no había obtenido el nombre de esa persona, y volvieron a llamar a nuestras líneas telefónicas. Ellos me estaban buscando, y yo los estaba buscando a ellos, pero se perdió en el mar de... Leer más

Me gustaría conocer algunas aplicaciones secundarias realmente buenas que sean muy útiles para otras organizaciones y que podríamos considerar comprar si son de gran ayuda. Siempre me he preguntado qué usan otras personas para hacer su vida más fácil.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Me gustaría tener Zendesk integrado para que por cada usuario creado tenga un nuevo usuario en Zendesk.

Limitation in explore

Cuando en el chat de Zendesk recibes una alarma de audio pero esta función no está presente en el agente de Zendesk.

Actualmente tenemos miles de clientes y podríamos considerar implementar o desplegar las herramientas de chat para ciertas consultas. ¿Deberíamos ofrecer esto a un número limitado de clientes primero, o qué consideras la mejor estrategia para probarlo?

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Leer más

When you go into Bloomfire, you are given the option to search by title or by category but when you search by category it doesn't not search other documents. It is a little of a pina because you could potentially miss out on your doc because it is located elsewhere. I think this is more user... Leer más

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I need to know how to update to the latest updates.

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

La pregunta es fácil: Básicamente, cómo ha ayudado a su organización en diferentes aspectos.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I need to decrease the font size. It's too big.