MSG91 Reseñas y Detalles del Producto

What I like best about MSG91 is their outstanding customer support, especially from Mr. Karan Chandwani. His quick response time and effective solutions for WhatsApp, email, and RCS make the service reliable and seamless. The team is always proactive and ensures everything runs smoothly. Reseña recopilada por y alojada en G2.com.

Honestly, I haven't encountered any major issues with MSG91. If I were to mention anything, it would be that sometimes response times can vary during peak hours, but this is common with any service. The overall support and service quality, especially from Mr. Karan, make up for it, so it’s really not a deal-breaker for me. Reseña recopilada por y alojada en G2.com.

We’ve had a very good experience using MSG91 for our messaging requirements. The platform is reliable, easy to integrate, and message delivery has been consistent. Their APIs work smoothly with our systems and handle scale well as usage increases. The support team has also been responsive whenever we’ve needed assistance. Overall, MSG91 has been a dependable partner for our SMS and WhatsApp communication needs. Reseña recopilada por y alojada en G2.com.

MSG91 is great overall, but it does miss a few features that some other platforms offer. Adding more Meta marketing features would make it even more useful. Reseña recopilada por y alojada en G2.com.

MSG91 is extremely easy to configure and integrates smoothly with platforms like Rezolv for large-scale digital communication. The interface is simple, API documentation is clear, and onboarding new client sub-accounts is quick.

Customer support is also quick. Reseña recopilada por y alojada en G2.com.

At times, DLT validations can behave inconsistently across operators and require manual re-checks. The dashboard UI could offer more advanced filtering and search capabilities for logs. WhatsApp template approval timelines can also vary, which is dependent on Meta, not MSG91, but it still affects go-live timelines. Having automated error-reason classification in the panel would improve troubleshooting further. Reseña recopilada por y alojada en G2.com.

MSG91 was open to custom development and supported our specific requirements beyond standard out-of-the-box features. Reseña recopilada por y alojada en G2.com.

There is no direct way to raise tickets to the engineering team or interact with engineers directly, which slows down issue resolution for technical or integration-related problems. Reseña recopilada por y alojada en G2.com.

We are using MSG91 is its reliable, easy-to-integrate messaging APIs, backed by strong delivery rates and responsive support. The platform also scales well for global use while keeping pricing transparent and developer-friendly, which makes it straightforward to adopt and maintain. Reseña recopilada por y alojada en G2.com.

MSG91 is that the dashboard and documentation can sometimes feel cluttered, which makes it harder to quickly locate specific features or the guidance I need. In addition, some of the more advanced configurations and certain error messages aren’t always very intuitive or clearly explained, and that can slow down troubleshooting—especially for new users. Reseña recopilada por y alojada en G2.com.

I use MSG91 for sending transactional and promotional messages, OTP verification, and notifications via SMS, WhatsApp, and email to users and customers. I appreciate that MSG91 solves reliable and scalable customer communication by enabling fast OTP delivery, automated notifications, and bulk messaging. The simple dashboard and consistent OTP and transactional messaging improve authentication success rates, reduce login failures, and minimize support issues. API integration was quick and the documentation was clear, allowing basic messaging and OTP flows to be up and running with minimal configuration. Reseña recopilada por y alojada en G2.com.

The UI can feel limited for advanced analytics, delivery reports could be more detailed, and support response times can be inconsistent at times. Pricing and routing options could also be more transparent for better cost control. Reseña recopilada por y alojada en G2.com.

I use MSG91 as an SMS gateway for my Shopify app Simplify My Login (https://apps.shopify.com/login-using-otp) to send OTP on SMS and WhatsApp for easy login using mobile number. The platform is very user-friendly, and the APIs are defined for the right standards, making them easy to understand. Support from MSG91, especially Nishant, has been great. He is very responsive and knowledgeable, helping me to get better pricing and quickly solving any issues. The pricing is great, and the platform, along with its support, is best in class. Any issues I have, even on a Friday night, are addressed almost immediately by Nishant with replies within like ten minutes, which has been amazing. I have no reason to switch to another SMS provider. Reseña recopilada por y alojada en G2.com.

The SMS capability is already best in class, they can further improve on SMS delivery to countries like Malaysia where none of the SMS gateways provide coverage across all Network providers Reseña recopilada por y alojada en G2.com.

What we like best about MSG91 is its user-friendly interface, which makes navigation and usage very easy. The support team is highly responsive and available 24×7, always ready to assist whenever needed.

The infrastructure is well organized, with all channels clearly separated, which helps in smooth operations. One of the best features is the easy access to reports—data tracking is simple and does not require extra effort. Data security is also robust, ensuring safe handling of information.

Additionally, the wallet facility is very convenient, allowing us to add balance as per our requirements, which provides flexibility and better control over usage. Reseña recopilada por y alojada en G2.com.

At present, there are no specific dislikes to highlight. We have shared a few operational requirements with the team to further improve efficiency, and the team is already working on them.

MSG91 continuously develops and enhances its features on a regular basis, which helps improve the overall user experience and operational effectiveness. Reseña recopilada por y alojada en G2.com.

Utilizo MSG91 por su entrega confiable de mensajes. Me gusta lo fácil que es integrar las API, lo que simplifica la mensajería a través de canales sin una implementación compleja. También aprecio el soporte multicanal a través de SMS, WhatsApp y correo electrónico que simplifica los flujos de trabajo de comunicación. La entrega confiable de MSG91 asegura que mensajes críticos como OTPs y alertas lleguen a los usuarios a tiempo, mejorando la confianza y el compromiso. El proceso de integración fue sencillo y rápido, gracias a la documentación clara y la incorporación simple de la API que lo hizo fácil incluso sin un soporte técnico extenso. Reseña recopilada por y alojada en G2.com.

Un par de áreas que podrían mejorarse son los informes analíticos integrados más avanzados y niveles de precios más transparentes para casos de uso de alto volumen, lo que facilita la planificación y optimización de costos. MSG91 podría mejorar su precio para casos de uso de alto volumen ofreciendo escalas basadas en volumen más claras, planes empresariales personalizados y visibilidad de costos por adelantado para el uso de SMS y WhatsApp. Reseña recopilada por y alojada en G2.com.

I would like to sincerely appreciate the support team. A special mention to Mr. Nishant Badhe, Mr. Lalit Purve, and Mr. Anurag Upadhyay for their excellent support and consistent follow-ups in resolving the recent issue we faced with Meta. Their coordination made the process smooth and efficient. Reseña recopilada por y alojada en G2.com.

Sometimes it’s difficult to get an immediate meeting slot during urgent production issues. Apart from this, everything has been good. Reseña recopilada por y alojada en G2.com.