Compare Medallia Customer Experience and OPINATOR 
Featured Products
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Enterprise (58.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Get In Touch Custom License
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceOPINATOR
Star Rating
(13)4.8 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Get In Touch Custom License
Learn more about OPINATORSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, with a G2 Score of 67.01, reflecting a solid reputation among its users. Many users appreciate the straightforward nature of Medallia Agile Research, noting it as a great fit for small to mid-sized businesses.
- Users say that OPINATOR stands out for its exceptional support quality, with many praising the team's commitment and knowledge. Reviewers highlight the platform's flexibility and design possibilities, which have been key factors in their long-term partnership since 2015.
- According to verified reviews, Medallia Customer Experience has a higher volume of recent feedback, with 28 reviews in the last 90 days, indicating active user engagement and satisfaction. This contrasts with OPINATOR, which has not received any recent reviews, potentially raising questions about its current user base and support.
- Reviewers mention that OPINATOR offers a superior ease of setup and administration experience, with users noting a seamless onboarding process. This is particularly beneficial for teams looking to implement a new solution quickly and efficiently.
- Users highlight that while Medallia Customer Experience has a strong presence in the enterprise market, OPINATOR's tailored solutions and agility make it a compelling choice for organizations seeking customizable experience management options.
- According to recent feedback, both products receive high marks for their customer satisfaction, but OPINATOR edges out slightly with a higher score in areas like stakeholder management and product direction, showcasing its commitment to continuous improvement and user needs.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
OPINATOR
Project-Based
Get In Touch
Custom License
OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates. Project details and scoping needs to be discussed and agreed with both parties involved to get a projection of costs
- Customer Experience Management (CXM)
- Customer Feedback Management (CFM)
- Voice Of The Customer (VoC)
Free Trial
Medallia Customer Experience
Free Trial is available
OPINATOR
Free Trial is available
Ratings
Meets Requirements
8.7
146
9.6
8
Ease of Use
8.6
155
9.6
8
Ease of Setup
7.4
112
9.7
6
Ease of Admin
7.7
83
10.0
6
Quality of Support
8.5
128
9.8
8
Has the product been a good partner in doing business?
8.7
87
9.7
6
Product Direction (% positive)
9.6
140
10.0
8
Features by Category
Analytics
9.4
54
9.6
8
9.2
54
9.3
7
8.7
47
8.3
6
5.8
42
Not enough data
Customization
8.5
50
9.8
7
7.9
45
9.8
7
8.5
44
9.8
8
8.2
43
9.5
7
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and OPINATOR are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
OPINATOR has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OPINATOR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Banking
50.0%
Retail
8.3%
Oil & Energy
8.3%
Market Research
8.3%
Hospital & Health Care
8.3%
Other
16.7%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
OPINATOR has no discussions with answers
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