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Compare Atera and Datto RMM 
Featured Products
At a Glance
Market Segments
Small-Business (60.9% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,067)4.6 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansDatto RMM
Star Rating
(729)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user-friendliness, with many users appreciating its intuitive interface and easy navigation. One user highlighted how the customizable dashboard widgets enhance their experience, making it easier to manage tasks effectively.
- Users say that Datto RMM offers robust organizational features, particularly for Managed Service Providers (MSPs). Reviewers noted the ability to assign devices to different sites, allowing for better management of multiple clients, which is a significant advantage for those handling diverse portfolios.
- According to verified reviews, Atera's implementation process is notably quick and straightforward. Users have praised the initial setup as "extremely easy," which helps teams get up and running without extensive downtime, a crucial factor for busy IT departments.
- Reviewers mention that Datto RMM provides effective remote management capabilities, allowing users to troubleshoot issues without needing to be physically present. This feature is particularly valued for its ability to monitor device statuses, ensuring timely responses to client needs.
- G2 reviewers highlight Atera's flexible licensing model, which charges based on the number of technicians rather than endpoints. This approach is seen as cost-effective for MSPs looking to scale their operations without incurring excessive costs, making it a popular choice among small businesses.
- Users report that while both platforms offer solid support, Atera stands out with higher ratings for quality of support. Many users have expressed satisfaction with the assistance they receive, noting that it helps them resolve issues efficiently and enhances their overall experience with the software.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableFree Trial
Atera
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.8
872
8.9
656
Ease of Use
9.2
948
8.9
701
Ease of Setup
9.1
800
8.8
609
Ease of Admin
9.0
594
8.9
503
Quality of Support
9.0
829
8.4
594
Has the product been a good partner in doing business?
9.2
586
9.0
476
Product Direction (% positive)
9.4
859
9.1
654
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
303
Not enough data
8.4
301
Not enough data
8.0
305
Not enough data
8.2
308
Not enough data
8.5
304
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
599
|
Verified
9.1
550
8.3
80
8.8
35
7.9
71
7.9
30
Monitoring and Management
9.1
613
|
Verified
9.2
545
8.3
545
|
Verified
8.5
535
8.3
546
|
Verified
8.5
533
8.6
595
|
Verified
8.6
539
8.2
76
8.5
30
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
8.7
31
Service Management
9.1
598
|
Verified
8.8
537
8.7
86
8.3
31
8.7
107
7.2
32
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
7.2
29
7.5
77
6.9
28
7.8
78
7.4
28
7.6
77
7.0
27
7.7
76
6.7
25
7.5
79
6.7
25
7.4
77
6.7
26
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.6
35
Not enough data
8.8
32
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
438
8.7
476
8.4
435
8.3
477
7.3
381
7.2
457
9.0
440
8.5
468
8.2
420
8.5
463
8.2
439
8.6
471
Maintenance
8.9
439
9.1
474
7.8
389
7.1
446
Communication
Feature Not Available
8.0
462
6.0
362
6.0
433
6.1
355
5.9
430
6.9
366
6.5
433
Security
7.8
378
7.8
441
8.0
386
8.1
449
Device Support
7.4
389
6.1
439
8.2
394
7.6
449
8.2
391
7.7
449
Performance
8.2
424
8.2
459
Generative AI
7.2
280
7.0
265
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.3%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.7%
Information Technology and Services
44.3%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.4%
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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