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Compare Catalyst and Staircase AI by Gainsight 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystStaircase AI by Gainsight
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Catalyst excels in its Playbooks feature, scoring 8.1, which allows for effective customer engagement strategies. In contrast, Staircase AI by Gainsight's Playbooks feature received a lower score of 6.0, indicating it may not be as robust or user-friendly.
- Reviewers mention that Staircase AI by Gainsight shines in Ease of Setup, scoring an impressive 9.6 compared to Catalyst's 8.4. This suggests that users find Staircase AI easier to implement, which can be crucial for teams looking to minimize downtime during onboarding.
- G2 users highlight the Quality of Support for Staircase AI by Gainsight, which scored 9.9, indicating exceptional customer service. In comparison, Catalyst's support scored 9.1, which, while still strong, may not meet the same level of responsiveness or helpfulness as Staircase AI.
- Users on G2 report that Catalyst has a slight edge in Customer Monitoring with a score of 8.7, while Staircase AI scored 9.2. This suggests that while both products offer monitoring capabilities, Staircase AI may provide more comprehensive insights into customer behavior.
- Reviewers mention that Catalyst's Reporting & Dashboards feature is well-received, scoring 8.6, which allows for effective data visualization. However, Staircase AI by Gainsight outperforms in this area with a score of 9.4, indicating more advanced reporting capabilities that users find beneficial for decision-making.
- Users say that both products are competitive in terms of Scalability, with Catalyst scoring 8.8 and Staircase AI at 9.3. However, Staircase AI's higher score suggests it may better accommodate growing businesses looking for long-term solutions.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableStaircase AI by Gainsight
No pricing availableFree Trial
Catalyst
No trial information availableStaircase AI by Gainsight
No trial information availableRatings
Meets Requirements
8.5
510
9.1
32
Ease of Use
8.8
518
9.1
33
Ease of Setup
8.3
208
9.6
19
Ease of Admin
8.5
146
9.4
18
Quality of Support
8.9
442
9.9
31
Has the product been a good partner in doing business?
9.3
146
10.0
18
Product Direction (% positive)
9.1
471
9.6
26
Features by Category
Customer Information
8.5
348
|
Verified
8.9
22
8.5
341
|
Verified
9.2
22
8.7
345
|
Verified
9.3
22
7.9
309
|
Verified
6.0
15
8.4
320
|
Verified
8.3
21
7.9
309
|
Verified
8.2
19
6.3
222
Feature Not Available
Predictions
8.1
302
|
Verified
9.3
22
7.6
265
|
Verified
7.8
18
7.9
254
8.4
18
Feature Not Available
9.1
22
Platform
8.4
330
|
Verified
9.4
21
7.9
295
|
Verified
8.7
21
7.7
282
|
Verified
8.2
21
8.2
292
|
Verified
7.9
16
8.0
309
|
Verified
9.6
21
8.3
316
|
Verified
7.9
19
8.6
301
|
Verified
9.3
21
8.7
269
|
Verified
8.9
20
8.5
319
|
Verified
9.4
21
8.6
302
|
Verified
9.1
17
Generative AI
Feature Not Available
6.7
7
Feature Not Available
8.3
8
Agentic AI - Customer Success
5.5
16
Not enough data
5.9
16
Not enough data
6.9
16
Not enough data
5.4
15
Not enough data
5.6
16
Not enough data
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
8.6
6
Feature Not Available
5.0
6
7.9
72
4.4
6
Intelligence
7.7
63
7.5
6
Feature Not Available
4.7
6
7.0
59
7.8
6
Mapping
Feature Not Available
6.1
6
Feature Not Available
8.1
6
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
17
Not enough data
Feature Not Available
Not enough data
9.4
17
Predictions
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Categories
Categories
Shared Categories
Catalyst and Staircase AI by Gainsight are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
Staircase AI by Gainsight is categorized as Revenue Operations & Intelligence (RO&I) and Proactive Customer Retention
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
32.0%
Marketing and Advertising
20.0%
Information Technology and Services
14.0%
Internet
4.0%
Computer & Network Security
4.0%
Other
26.0%
Discussions
Catalyst has no discussions with answers
Staircase AI by Gainsight has no discussions with answers
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