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Compare Sugar Sell and SuiteCRM 
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At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
$19.00 Per Month
No pricing available
Sugar Sell
Star Rating
(770)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sugar Sell's Contact & Account Management feature scores 8.1, which is lower than SuiteCRM's impressive 9.0, indicating that SuiteCRM offers a more robust solution for managing customer relationships.
- Reviewers mention that SuiteCRM excels in Lead Management with a score of 8.8 compared to Sugar Sell's 7.9, highlighting SuiteCRM's superior capabilities in tracking and nurturing leads effectively.
- G2 users note that SuiteCRM's Marketing ROI Analytics feature, scoring 8.5, provides better insights into campaign performance than Sugar Sell's 7.0, making it a more valuable tool for marketing teams.
- Users on G2 report that SuiteCRM's Ease of Setup is rated at 8.1, while Sugar Sell lags behind at 7.2, suggesting that SuiteCRM is generally easier to implement and get started with.
- Reviewers say that SuiteCRM's Quality of Support is rated at 8.0, which is higher than Sugar Sell's 7.6, indicating that users may find more reliable assistance when using SuiteCRM.
- Users report that SuiteCRM's Customization capabilities score 8.6, compared to Sugar Sell's 8.2, suggesting that SuiteCRM offers more flexibility for tailoring the software to specific business needs.
Pricing
Entry-Level Pricing
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
SuiteCRM
No pricing availableFree Trial
Sugar Sell
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
8.0
612
8.6
78
Ease of Use
7.6
648
7.9
78
Ease of Setup
7.2
345
8.2
37
Ease of Admin
7.6
318
8.2
35
Quality of Support
7.7
555
8.0
73
Has the product been a good partner in doing business?
7.8
302
8.8
34
Product Direction (% positive)
7.1
599
8.4
75
Features by Category
Sales Force Automation
8.2
503
|
Verified
9.0
67
|
Verified
7.6
323
Feature Not Available
7.9
470
|
Verified
8.5
62
|
Verified
7.7
488
|
Verified
8.4
66
|
Verified
7.2
359
|
Verified
8.2
56
|
Verified
7.4
413
|
Verified
8.2
59
|
Verified
7.3
347
|
Verified
8.2
58
|
Verified
7.4
349
|
Verified
8.3
59
|
Verified
7.8
377
|
Verified
8.2
59
|
Verified
Marketing Automation
7.1
355
|
Verified
8.3
54
|
Verified
7.2
362
|
Verified
8.0
56
|
Verified
7.9
428
|
Verified
8.8
60
|
Verified
7.0
313
|
Verified
Feature Not Available
Customer Support
7.9
387
|
Verified
8.1
56
|
Verified
7.7
349
|
Verified
8.0
54
|
Verified
7.8
359
|
Verified
7.8
57
|
Verified
7.4
293
7.6
53
|
Verified
7.7
314
|
Verified
8.0
55
|
Verified
Reporting & Analytics
7.7
470
|
Verified
8.4
64
|
Verified
8.0
476
|
Verified
8.3
66
|
Verified
7.4
367
|
Verified
7.9
59
|
Verified
Mobile & Social
7.2
270
|
Verified
Feature Not Available
7.2
268
|
Verified
8.1
48
7.4
331
|
Verified
8.2
51
|
Verified
Platform
8.2
260
|
Verified
8.6
38
|
Verified
7.8
255
|
Verified
8.5
38
|
Verified
8.1
268
|
Verified
8.8
38
|
Verified
7.9
168
|
Verified
8.4
34
|
Verified
8.2
214
|
Verified
8.4
34
|
Verified
7.5
216
|
Verified
8.6
35
|
Verified
7.6
256
|
Verified
8.6
37
|
Verified
7.2
199
|
Verified
7.8
35
|
Verified
Integration
7.6
260
|
Verified
8.4
35
|
Verified
7.7
202
|
Verified
7.7
30
|
Verified
7.3
198
|
Verified
7.7
30
|
Verified
Generative AI
6.4
29
7.0
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
10.6%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.1%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
SuiteCRM has no discussions with answers
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