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Compare SmarterTrack and Zammad 
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At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SmarterTrack
Star Rating
(10)4.1 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SmarterTrackZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SmarterTrack excels in its ticket creation user experience, scoring 8.8, which reviewers mention makes it easy to initiate support requests. In contrast, Zammad's ticket creation experience is rated lower at 8.0, indicating a less intuitive process.
- Reviewers mention that SmarterTrack's SLA Management feature is robust, with a score of 8.3, allowing for effective tracking of service level agreements. Zammad, however, does not have a dedicated SLA Management feature, which users say could hinder their ability to meet customer expectations.
- G2 users highlight SmarterTrack's strong customer and contacts database, scoring 9.3, which reviewers say enhances their ability to manage customer relationships effectively. Zammad's database capabilities are not as highly rated, suggesting potential limitations in customer data management.
- Users on G2 report that SmarterTrack's quality of support is rated at 7.3, which some reviewers mention could be improved. In contrast, Zammad does not have a specific score for support quality, but users generally express satisfaction with the community-driven support model.
- Reviewers mention that SmarterTrack's performance and reliability are solid, particularly in terms of ticket response user experience, which scores 8.3. Zammad's ticket response experience, rated at 7.0, indicates that users may face challenges in timely responses.
- Users say that SmarterTrack offers better customization options, scoring 8.7, which allows businesses to tailor the software to their specific needs. Zammad, while customizable, does not match this level of flexibility, leading some users to feel constrained in their configurations.
Pricing
Entry-Level Pricing
SmarterTrack
No pricing availableZammad
No pricing availableFree Trial
SmarterTrack
No trial information availableZammad
No trial information availableRatings
Meets Requirements
7.9
8
8.3
8
Ease of Use
7.9
8
9.0
8
Ease of Setup
8.3
6
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.3
8
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
7.1
8
8.3
7
Features by Category
Ticket and Case Management
8.8
7
8.0
5
8.3
7
7.0
5
8.1
7
6.7
5
8.3
7
Not enough data
8.3
6
Not enough data
8.6
6
6.7
5
8.6
7
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
7
7.0
5
8.1
7
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
SmarterTrack and Zammad are categorized as Help Desk
Unique Categories
SmarterTrack has no unique categories
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
SmarterTrack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Financial Services
20.0%
Marketing and Advertising
10.0%
Insurance
10.0%
Education Management
10.0%
Other
20.0%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
SmarterTrack has no discussions with answers
Zammad has no discussions with answers
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