SmarterTrack Reviews & Product Details

All its features like email integration, ticket management, etc., make it easy to provide support to customers. We can easily create surveys to evaluate the quality of service given by our representatives. Overall, it reduces support costs. Review collected by and hosted on G2.com.

As of now, haven't got any such things but sometimes message delivery gets delayed during live chat. Review collected by and hosted on G2.com.

SmarterTrack is easy to use, implement, and very intuitive. Review collected by and hosted on G2.com.

While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration with other software like pbx systems like 3CX and other. A mobile app that allows for the direct connectingand use on tabless and mobile phones and devices, and new and better templates for use and styles. Review collected by and hosted on G2.com.

I have been using this tool for around a year and I genuinely say it has been the best tool for customer management. I find its user interface very clean and optimised. The dashboard is easy to go through and has central operation type. Review collected by and hosted on G2.com.

I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue. Review collected by and hosted on G2.com.

How like this application never has issues and never crashes when being used Review collected by and hosted on G2.com.

I like everything about it there's nothing I don't like Review collected by and hosted on G2.com.

I like the live chat to customer services Review collected by and hosted on G2.com.

messages have very slow updates, and audio has glitches Review collected by and hosted on G2.com.

It worked as expected, on premise options were available Review collected by and hosted on G2.com.

Currently comparing it with other options available in the market. It was good until the arrival of new products. I used it until 11.5. I did not upgrade it to the next major version because it was terrible. I do not know the current state, I moved to another solution. Review collected by and hosted on G2.com.

The interface is not bad. Easy to look at and to find your current and old tickets. Review collected by and hosted on G2.com.

Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets. Review collected by and hosted on G2.com.

SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with an incredibly easy-to-use self-service portal to handle the flow of incidents we receive daily. The most important thing is that it is not necessary to be a programmer to customize the platform, since all the functions are really documented so that only the steps should be followed. Review collected by and hosted on G2.com.

The live chat service has drawbacks, because its message updates are very slow and sometimes messages are not even sent. Sometimes, it produces errors when adjusting images, so I must refresh the page and send the message again. Review collected by and hosted on G2.com.

The analytics are good. We're a small organization so a lot of the features for brands etc, don't mean anything to us. Review collected by and hosted on G2.com.

The configuration interface seems poorly organized; I always have to click around for a while to find the setting I'm looking for. Review collected by and hosted on G2.com.

Smarter Track is a helpdesk support tool that helps to track customer problems and issues. It basically connects with customers through Email - ticketing, VoIP and live chats. It's a great product as it reduces the number of employees required to deal with customer issues. It provides two variants - On-premises and Hosted service. Businesses, as per their productivity and strength, can choose plans. Review collected by and hosted on G2.com.

On-premises plans are costly. Moreover, all the management like software, hardware, security, and network has to be handled by the employee. Review collected by and hosted on G2.com.