Introducing G2.ai, the future of software buying.Try now
Compare Service Pro® Software and ServiceMax 
At a Glance
Market Segments
Mid-Market (77.3% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
Service Pro® Software
Star Rating
(22)4.4 out of 5
Market Segments
Mid-Market (77.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Service Pro® SoftwareServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceMax excels in streamlining field service operations through its AI-driven scheduling and automation features, making it easier to assign technicians to jobs and track work progress in real-time. This capability is particularly appreciated by users looking for efficiency in their operations.
- Users say that Service Pro® Software stands out for its customizable inspection design, allowing businesses to tailor inspections to their specific needs rather than relying on generic templates. This flexibility is a significant advantage for industries with diverse requirements.
- Reviewers mention that while ServiceMax is built on the reliable Salesforce platform, some users have encountered performance issues and downtime, which can disrupt operations. This has raised concerns about its overall reliability in critical situations.
- According to verified reviews, Service Pro® Software is praised for its ease of use, with many users noting that even less tech-savvy staff were able to adapt quickly. This user-friendly interface contributes to a smoother onboarding experience for new team members.
- G2 reviewers highlight that ServiceMax provides a robust set of features for real-time visibility into field operations, which is essential for managers needing to monitor progress and make informed decisions quickly. This capability is crucial for maintaining operational efficiency.
- Users report that Service Pro® Software has a strong support system, with issues being addressed promptly, which enhances user satisfaction. This level of customer support can be a deciding factor for businesses that prioritize reliable assistance.
Pricing
Entry-Level Pricing
Service Pro® Software
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
Service Pro® Software
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
7.6
13
8.5
126
Ease of Use
8.5
13
8.4
126
Ease of Setup
7.2
12
8.1
71
Ease of Admin
8.5
12
8.1
54
Quality of Support
8.5
13
8.1
122
Has the product been a good partner in doing business?
8.6
12
8.4
53
Product Direction (% positive)
8.8
10
8.5
120
Features by Category
Generative AI
Not enough data
6.6
47
Not enough data
Feature Not Available
Before the Job
7.9
8
8.3
68
9.1
9
8.4
68
7.5
8
8.5
65
Not enough data
8.1
68
On the Job
8.1
7
8.0
59
7.3
5
7.8
65
Not enough data
7.3
58
5.3
5
7.4
58
Not enough data
7.8
55
After the Job
7.2
9
8.2
66
6.9
8
8.2
68
Not enough data
7.7
63
Not enough data
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Categories
Categories
Shared Categories
Service Pro® Software and ServiceMax are categorized as Field Service Management
Unique Categories
Service Pro® Software has no unique categories
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
Service Pro® Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
45.5%
Machinery
13.6%
Facilities Services
13.6%
Consumer Services
13.6%
Oil & Energy
4.5%
Other
9.1%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
Is it possible to set up API pushes or any other notifications?
1 Comment
LL
Hi Zach, thanks for using Service Pro!
This is a capability that's available with some Service Pro packages. Our Customer Success team will reach out...Read more
What are service Pro?
1 Comment
Official Response from Service Pro® Software
MSI Data's software, Service Pro is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive...Read more
What is service Pro app?
1 Comment
AK
Thank you for your question! Service Pro Mobile is a true mobile field service app available for iOS, Android, and Windows users. Service Pro Mobile lets...Read more
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
