--- title: Service Pro® Software Reviews meta_title: 'Service Pro® Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Service Pro® Software works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 22 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Pro® Software Reviews **Vendor:** MSI Data **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 22 ## About Service Pro® Software Service Pro by MSI Data is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations, and inspections. Maximize the profitability of your field service operations with Service Pro by MSI Data. Give your service technicians the access and information they need to get work orders done right, the first time. Easily schedule, dispatch, and equip your field service technicians with a true mobile app that allows visual and written documentation of tasks and time even when offline. Give your back-office staff access to the most accurate data to observe labor utilization rates. Unlock visibility into areas you didn’t have before; identify key profit indicators, observe warranty claims, and optimize your business to collect the revenue you’ve earned. ## Service Pro® Software Reviews ### 1. Incredible Software **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck D. | Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Service Pro® Software?** Service Pro's biggest stregnth is the ability to design an inspection based on your needs. Too many applications try to use canned inspections for multiple industries, sorry, an A/C inspectin and Generator inspection are two very different procedures. With Service Pro, I can survey my team and we can all build an inspection which is a complete inspection. **What do you dislike about Service Pro® Software?** I would like to see Service Pro have a way to change color for failures on the inspections. **What problems is Service Pro® Software solving and how is that benefiting you?** Service Pro enables us to keep all inspections, receipts, images, concerns, site information all in one place which tech's and customers can access via the internet. ### 2. Not an enterprise-grade solution **Rating:** 1.0/5.0 stars **Reviewed by:** Alex R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Service Pro® Software?** The back-office scheduling tools are good **What do you dislike about Service Pro® Software?** The way that "inspections" are set up is super strange. Some dependencies (like site addresses) are mandatory and critical but don't sync properly with our ERP. It's tough to customize the interface (e.g., hide unused fields). The "service request" feature is nearly unusable. There's no communication with the customer, the data doesn't display in the Customer Portal, and it's not available to query in BI. The integration to our ERP (NetSuite) is rather clunky. **What problems is Service Pro® Software solving and how is that benefiting you?** We bought it for two reasons: scheduling of technicians and communication between back-office/customers/techs. The scheduling of technicians is excellent. We're off a Google Sheet and into a real scheduling system. The way appointments are accepted etc is excellent (as is the ability to customize these statuses). The improvements in communication are worse... We can sync some stuff, mostly notes fields, but those are even limited in characters. Other things that should be easy, like shipping method or warranty status, are impossible. The customer portal doesn't convey the info we need it to. Advertised email alerts are non-existent. Inspections and other forms are super janky to set up and nearly impossible to read/digest. The BI was promised to solve many of our above complaints but doesn't even come close. ### 3. Great Software for Scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Megan M. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Service Pro® Software?** I love the scheduling Aspects and How the field can commincate with the office and vise versa. **What do you dislike about Service Pro® Software?** The app for the field could be more user friendly and it freezes alot. **What problems is Service Pro® Software solving and how is that benefiting you?** The biggest benefit is being able to dispatch to field with a snap of a finger and being able to relay info to the field seemlessly. ### 4. Our experience is that the support is good but have had issues with implementation and customization **Rating:** 3.0/5.0 stars **Reviewed by:** Robert W. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Service Pro® Software?** Service Pro allowed us to have a more integrated system with scheduling and alerts, helping our overall process and flow. It also stored service reports, electronically giving us the ability to monitor work quickly and review easily. **What do you dislike about Service Pro® Software?** We have had issues getting upgrades that match up with previous capabilities and add more clicks It also appears to lower some visibility. **What problems is Service Pro® Software solving and how is that benefiting you?** Keeping records together and aiding the process flow and communication. ### 5. Service Pro is everything we hoped for and more!! **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas S. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Service Pro® Software?** The support and responsiveness of the MSI team and their ability to customize the application to fit our unique needs **What do you dislike about Service Pro® Software?** I cant say there is anything I dislike at this time **Recommendations to others considering Service Pro® Software:** Take a look at SP if you need a dynamic scheduling, resource and order management application that will help your organization deliver world class service **What problems is Service Pro® Software solving and how is that benefiting you?** We have had a better insight into our product and service schedules which has improved customer communication, resource planning and real time information on where our team is at any given point in time and the status of the job. ### 6. Very easy to use and work around in. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany G. | service coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Service Pro® Software?** When i need to find a contract for a site that a customer has multiple of them, I can go in the customer tab under the site. It has a link to the contract **What do you dislike about Service Pro® Software?** When searching in the contract tab it does not show the site. **What problems is Service Pro® Software solving and how is that benefiting you?** Have the forms in the mobile app for the tech to fill out. ### 7. Hawkins - Service Pro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Service Pro® Software?** Everything seems to work well, any issues are handled promptly **What do you dislike about Service Pro® Software?** We have not had issues while using the product that could not be handled by support **What problems is Service Pro® Software solving and how is that benefiting you?** Seamless communication of tickets from field to office ### 8. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Service Pro® Software?** The ease of use is amazing. Even some of our not-so-good tech-savy service techs were able to pick up on it really fast. **What do you dislike about Service Pro® Software?** It would be nice to have a better search feature for inventory. **What problems is Service Pro® Software solving and how is that benefiting you?** It eliminates paper. Makes communication easier with the service tech, customer and service managers. ### 9. Service Pro meets the needs of a company looking specifically for a field software solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Service Pro® Software?** Great ability to add and create flexible inspections for field technicians to use. Full selection of API's make a variety of integrations possible Regularly adding new features **What do you dislike about Service Pro® Software?** Not as suitable as some other products if looking for a comprehensive CAFM or ERP solution More ability to perform more system tasks in bulk would be very advantageous **Recommendations to others considering Service Pro® Software:** Be sure to make sure Service fits your requirements, primarily if you are looking for a tool for field technicians **What problems is Service Pro® Software solving and how is that benefiting you?** Customer Portal of Service Pro has allowed real-time visibility of works undertaken for our customers PDF records generated from completed inspections provide a very professional looking document for our clients ### 10. Efficient program for a Service Department **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly T. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Service Pro® Software?** The schedule! There are multiple filters to create a view for scheduling purposes so that you are only seeing the technicians in the area and the skill sets required to complete a work order. For example, I have 20+ technicians with different skill sets located all over New England and New York. I can filter the Tech Team which I have created by area such as CT, I can filter by skill set such as Ironer tech, and I can see the two technicians that would be the best option for that work order rather than having to look through all 20+ and try to recall who lives where and who has what skill. It makes scheduling so much more efficient. **What do you dislike about Service Pro® Software?** The only complaint I have is that when our technicians do not have cell service or have poor cell service, we get sync errors, and because of this, we don't always get the emailed reports from them which is a step in our invoicing process. We have, however, found a workaround to catch these missing reports, so they do get invoiced, but that again is the one complaint I have. Even with this minor issue, I still highly recommend Service Pro. **Recommendations to others considering Service Pro® Software:** Make sure you have Sage as your ERP. **What problems is Service Pro® Software solving and how is that benefiting you?** Before Service Pro came into our lives, we had no scheduling software, and we did everything in an excel spreadsheet calendar for the schedule and email for the dispatching of jobs. The technicians would get their work orders around 4 pm the day before their workday. They had no idea what they were doing or working on until we dispatched this way. We could not send them out days in advance because there were always scheduling changes, making it too confusing. There were so many errors due to accidental deletion of cells or info in cells. It was a disaster. After we rolled out Service Pro, our techs could see all the jobs scheduled for them in the future which was very important. They could give our scheduling team feedback on assigned appointments such as - this will take longer than you planned, so we should reschedule the other work that day, or this will need a part to save the customer a wasted trip. The schedule also linked the work order to the scheduler, so now there are no accidental deletions. Service Pro brought so much needed organization to our Service Team. ### 11. Outstanding working partner and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie D H. | Director of Operations & Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Service Pro® Software?** MSI has diligently worked to understand our business and assist in crafting solutions we can use to manage and grow our business. We have experienced measurable gains in efficiency and expense reduction. We are communicating with our customer base at every touch point that is already leading to additional unit and support sales. When we are in development, we are not gouged for additional funding over minor changes and revisions. When we have experienced minor system operating hiccups, MSI has responded near immediately and expedited all patches and fixes. **What do you dislike about Service Pro® Software?** I can honestly say nothing. We have other software vendors whom have shown themselves to be anything but a partner. They are a challenge to manage and I have never felt any sort of concurrency during planning, development, and implementation. The short comings I have felt with other software vendors has not ever been experienced with MSI. **What problems is Service Pro® Software solving and how is that benefiting you?** We have experienced a gain in efficiency and reduction in write-offs directly impacting our P&L. We are able to easily monitor time on jobs, technician activity, overall WIP, etc. We have been able to maximize warranty recovery with all OEMS we represent. We are able to proactively correct customer invoices prior to sending so we invoice accurately and expedite collecting our receivables. We are able to communicate with customers via text/email the status of their work orders, technician progress, and send them service reports and inspection in real time. This has eliminated customer complaints regarding work order status communication and assisted in reduction of our overall A/R. ### 12. Service Pro 3 Review - Ease of use for Field Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Zach F. | Field Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Service Pro® Software?** The appointment software and the ability to upload documents and files for use in the field. The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field. not only this, but the ability to tie information to a customer and separate the information and categorize by client site has been incredibly helpful in streamlining all overall processes, while cutting out a large amount of extra time searching for additional information and documentation. **What do you dislike about Service Pro® Software?** The Calendar view, it loads slowly, and is incredibly difficult to look at for anything besides daily or weekly planning. Additionally, the filter used to filter techs via the schedule takes a fair amount of setting up to utilize correctly. from time to time there are minor errors, such as appointments not posting to the schedule, or appointments being copied, without an additional appointment being made. The filter that is currently utilized takes in consideration for teams, and skill specialties, but does not allow for utilization beyond that. This results in making it frustratingly difficult to look at certain field operatives on the schedule besides a one dimensional need. is it possible to include a way to filter techs similar to how you filter orders? **Recommendations to others considering Service Pro® Software:** the only recommendation I have is in regards to the filtering capability for field operatives on the Schedule function, as well as modifying the ways to view the schedule itself beyond what is currently set. **What problems is Service Pro® Software solving and how is that benefiting you?** The main thing we solved is the ability to build a client history full of information, as well as the documentation that can be uploaded into each customer for future use has been incredibly helpful. The benefits of tying information to each client by site has been an enormous help. not only this, but the ability to track the recognition and status of a job has eliminated the extra time for communication regarding status updates, and allows for a better, more streamlined process. Furthermore, the map function embedded into the schedule eliminates a considerable amount of time of mapping out locations. ### 13. Everday Use of Serivce Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Service Pro® Software?** Ease of use. The system is very intuative and self guiding in the use we use it for. The fact that i can build my own inspections on demand is awesome. **What do you dislike about Service Pro® Software?** There really isnt anything i dis-like about the system. I have been using the system now for over 3 years. **Recommendations to others considering Service Pro® Software:** If your looking for a new mobile service tool this is the tool for you. With the constand upgrades and enhancments quarterly makes the system better every time. Ease of use is number 1. you can get your technicians up and running so quickly. Interfaces are very simple to navigate. **What problems is Service Pro® Software solving and how is that benefiting you?** Back office user efficiencies for time and money recovery, Stream lining process to make users jobs easier. THe more integrations we can offer to our end users the better. ### 14. MSI is a transformational software backed by a culture that makes customers the priority. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarrell G. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Service Pro® Software?** They listen. It is shocking how rare that is in the software industry. The team at MSI doesn't try to reinvent your business to fit their software; instead, they work with the client to build a system that helps amplify the things you do well. Their support and implementation team is hands-down the best group we have ever worked with, and I can not recommend them highly enough. **What do you dislike about Service Pro® Software?** Look, everyone wants to be the "honest" person that shares the bad equally with the good. It's an understandable compulsion because it makes you feel "fair," but sometimes people are just good at what they do, and they deserve all the credit in the world. Sometimes there isn't a bad thing to say - and that is the case with MSI. I don't think you can do a system implementation without some issues or unexpected problems; it's just part of the process. We were not immune to this reality, and of course, there were challenges, but the MSI team never failed to address our concerns head-on, they never ducked a criticism, and they always lead us to a solution. At the end of the day, what else can you ask? They are honest, they work hard, they move quickly and they get it right in the end. If you can check all those boxes, which MSI does, nothing else needs to be said. **What problems is Service Pro® Software solving and how is that benefiting you?** We were replacing a legacy system that was overwhelmed due to growth. Our original field service software was an excellent system for over a decade, but we have been blessed enough to outgrow it. MSI provided us increased scalability, speed, and, most importantly, stability. Additionally, we needed a system that could integrate with a more robust accounting/ERP software. MSI provides a solution that works smoothly with multiple ERPs, and that flexibility provided us with a lot of options when selecting the ERP side of the solution. Realizing that we could start with the Field Service Software, which is the core of our business, and then look for the best fit ERP was a revelation - it made our transformation and implementation much more manageable. ### 15. Solid product with great support. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark C. | Director of Office Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Service Pro® Software?** My favorite aspect of Service Pro is it's reliability. We dispatch hundreds of work orders per day to our technicians and each day we count on Service Pro to get them there. Day in and day out Service Pro provides an invaluable link from our back office to our field team and vice versa. **What do you dislike about Service Pro® Software?** I would like to be able to add .jpeg type images to work orders. We often need to enhance images taken in the field it is difficult to do that currently without losing image quality. **What problems is Service Pro® Software solving and how is that benefiting you?** Service Pro allowed us to successfully navigate our season during the height of last year's pandemic. The software taught us that we can rely on technology to help our company operate remotely and in turn provide a better work life balance during the heart of our busy season. ### 16. Tweet Garot Mechanical **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Director of Service, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Service Pro® Software?** Having a mobile platform for the technicians to enter information that feeds directly back into our accounting software. **What do you dislike about Service Pro® Software?** there are too many options for technicians to enters notes in various location. note or work completely information should only have 1 location. we may be able to turn this on or off with SPV10 **What problems is Service Pro® Software solving and how is that benefiting you?** Collection of data directly to WOs in Viewpoint. this has streamed lined this process. a benefit is with Auto generation of WOs from viewpoint agreements into MSI Service pro so our technicians are not guessing at what they are to be doing. ### 17. Very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Service Pro® Software?** It is very organized so I can quickly tell what step needs to be done next in regards to ordering parts. **What do you dislike about Service Pro® Software?** i am unable to cancel a quote - it just sits there, **What problems is Service Pro® Software solving and how is that benefiting you?** By using service pro orders we can tell when a site has more than one order open so that we do not duplicate orders. ### 18. Very happy with our SPV purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna H. | Assistant Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Service Pro® Software?** It was easy to implement and easy for our service employees to use. Customer support is top-notch! **What do you dislike about Service Pro® Software?** No dislikes - it does what we wanted it to do **What problems is Service Pro® Software solving and how is that benefiting you?** Integration with Vista from the service sites, better communication between the service employees and the back office, accelerated invoicing, improved material, time, and equipment tracking ### 19. Transformation with Service Pro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Service Pro® Software?** Asset tracking. We can easily determine the amount of revenue each piece we service is generating **What do you dislike about Service Pro® Software?** The contract section could be easier to use . **What problems is Service Pro® Software solving and how is that benefiting you?** Improved scheduling - our utilization has risen 4-5% points since implementation. We now have an automated process to capture recommended repairs . ### 20. HVAC Management Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Service Pro® Software?** Well thought out product with a variety of features that focus on key Field Service needs and processes . **What do you dislike about Service Pro® Software?** Only ask would be for a more automatic refrigerant tracking process and the ability to have multiple customer signatures "per Trip" as opposed to current "one per workorder" **What problems is Service Pro® Software solving and how is that benefiting you?** Streamine and simplify field data collection ### 21. MSI Service Pro for Vista software review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Service Pro® Software?** The effectiveness and efficiency of the software. The support provided by MSI. The R&D that MSI spends on improving their software. **What do you dislike about Service Pro® Software?** There is nothing that I dislike about the MSI Service Pro for Vista software. **Recommendations to others considering Service Pro® Software:** Use and implement it! It integrates perfectly with our Vista software. **What problems is Service Pro® Software solving and how is that benefiting you?** We got rid of all of our field service paperwork and are fully electronic now. We have realized significant cash flow benefits from suing the MSI/SPV software and it has increased our professional appearance with our customers. ### 22. Software works great, excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Service Pro® Software?** Scheduler functionality, Contracts for Planned Maintenance **What do you dislike about Service Pro® Software?** Some consistency across menus in data entry. **What problems is Service Pro® Software solving and how is that benefiting you?** Scheduling of Planned Maintenance, automatic generation of work orders. ## Service Pro® Software Discussions - [Is it possible to set up API pushes or any other notifications?](https://www.g2.com/discussions/37709-is-it-possible-to-set-up-api-pushes-or-any-other-notifications) - 1 comment, 1 upvote - [How much does a service pro cost?](https://www.g2.com/discussions/how-much-does-a-service-pro-cost) - 1 comment - [Is Service Pro any good?](https://www.g2.com/discussions/is-service-pro-any-good) - 1 comment - [What is service Pro app?](https://www.g2.com/discussions/what-is-service-pro-app) - 1 comment - [What are service Pro?](https://www.g2.com/discussions/what-are-service-pro) - 1 comment - [View Service Pro® Software pricing details and edition comparison](https://www.g2.com/products/service-pro-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+11%3A31%3A07+-0500&secure%5Bsession_id%5D=f04bd4dc-56f4-4806-ac8a-00baea8e970d&secure%5Btoken%5D=8aee90f9aec05e8cf358b909acde041a9d7a7020b47218ba00222d4d84c3ef2e&format=llm_user) ## Service Pro® Software Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Service Pro® Software Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (973 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)