Compare SAP Sales Cloud and SuiteCRM 
At a Glance
Market Segments
Enterprise (44.5% of reviews)
Small-Business (65.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Sales Cloud
Star Rating
(978)4.2 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSuiteCRM
Star Rating
(99)4.2 out of 5
Market Segments
Small-Business (65.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SAP Sales Cloud excels in user experience, with many users highlighting its user-friendly interface and seamless integration capabilities. One user mentioned that it makes managing tasks across various verticals like marketing and services smooth and time-efficient.
- Users say SuiteCRM stands out for its flexibility and customization. Reviewers appreciate the ability to adjust modules and workflows to fit their specific business needs, making it particularly effective for tracking customers and deals in a convenient manner.
- According to verified reviews, SAP Sales Cloud has a significantly higher overall satisfaction score compared to SuiteCRM, indicating that users generally find it to be a more reliable partner in their business processes. One user noted the ease of handling sales reports and pricing details, which enhances productivity.
- Reviewers mention that while SuiteCRM is adaptable and cost-effective, it may not match the comprehensive support and resources available with SAP Sales Cloud. Users of SAP appreciate the quality of support, with one noting that the platform has been a good partner in their business endeavors.
- G2 reviewers highlight that both products offer solid ease of setup, but SuiteCRM users often emphasize its cost-effectiveness in implementing custom fields and workflows without additional licensing costs, making it a great choice for small businesses.
- Users report that while both platforms have similar scores for ease of use, SAP Sales Cloud's robust reporting features and customizable layouts are particularly praised, allowing users to generate detailed sales and shipment reports efficiently.
Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableSuiteCRM
No pricing availableFree Trial
SAP Sales Cloud
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.5
700
8.7
81
Ease of Use
7.9
712
8.0
81
Ease of Setup
8.1
397
8.3
40
Ease of Admin
8.0
262
8.2
35
Quality of Support
8.3
670
8.0
75
Has the product been a good partner in doing business?
8.5
262
8.8
34
Product Direction (% positive)
8.5
674
8.5
78
Features by Category
Sales Force Automation
8.3
473
|
Verified
9.0
68
|
Verified
8.2
312
Feature Not Available
8.2
438
|
Verified
8.6
65
|
Verified
8.3
452
|
Verified
8.4
67
|
Verified
8.1
406
|
Verified
8.2
57
|
Verified
8.1
426
|
Verified
8.3
60
|
Verified
8.1
427
|
Verified
8.2
59
|
Verified
8.2
430
|
Verified
8.3
60
|
Verified
8.2
445
|
Verified
8.3
60
|
Verified
Marketing Automation
7.9
378
|
Verified
8.3
55
|
Verified
8.2
303
8.0
57
|
Verified
8.4
402
|
Verified
8.8
62
|
Verified
8.1
348
|
Verified
Feature Not Available
Customer Support
8.4
411
|
Verified
8.1
56
|
Verified
8.2
421
|
Verified
8.0
54
|
Verified
8.2
418
|
Verified
7.8
57
|
Verified
8.0
381
|
Verified
7.6
53
|
Verified
8.2
409
|
Verified
8.0
55
|
Verified
Reporting & Analytics
8.2
463
|
Verified
8.4
65
|
Verified
8.2
462
|
Verified
8.4
68
|
Verified
8.2
419
|
Verified
7.9
59
|
Verified
Mobile & Social
8.1
270
Feature Not Available
8.0
217
8.1
48
7.8
341
|
Verified
8.2
51
|
Verified
Platform
8.0
291
|
Verified
8.6
39
|
Verified
8.3
289
|
Verified
8.5
39
|
Verified
8.5
293
|
Verified
8.8
38
|
Verified
8.3
260
|
Verified
8.4
34
|
Verified
8.2
269
|
Verified
8.4
34
|
Verified
8.4
276
|
Verified
8.7
36
|
Verified
8.3
294
|
Verified
8.6
38
|
Verified
8.3
280
|
Verified
7.9
36
|
Verified
Integration
8.4
288
|
Verified
8.4
36
|
Verified
8.2
270
|
Verified
7.7
30
|
Verified
8.1
251
|
Verified
7.7
30
|
Verified
Generative AI
7.6
137
7.0
5
Agentic AI - CRM
7.2
41
Not enough data
7.3
41
Not enough data
7.7
43
Not enough data
7.3
42
Not enough data
7.6
40
Not enough data
7.6
41
Not enough data
7.7
41
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.9
11
Not enough data
Data Sourcing
8.6
132
Not enough data
8.8
131
Not enough data
8.6
128
Not enough data
9.0
130
Not enough data
8.6
130
Not enough data
Predictive Analytics
8.8
128
Not enough data
8.9
129
Not enough data
8.7
132
Not enough data
8.9
136
Not enough data
Sales Management
8.6
133
Not enough data
8.3
131
Not enough data
8.7
133
Not enough data
9.0
134
Not enough data
Categories
Categories
Shared Categories
SAP Sales Cloud and SuiteCRM are categorized as CRM
Unique Categories
SAP Sales Cloud is categorized as Sales Analytics
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.8%
Computer Software
4.8%
Accounting
4.7%
Financial Services
3.8%
Automotive
3.3%
Other
69.6%
Information Technology and Services
15.4%
Computer Software
9.9%
Telecommunications
6.6%
Accounting
5.5%
Internet
5.5%
Other
57.1%
Alternatives
Discussions
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 Comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
SuiteCRM has no discussions with answers
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