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At a Glance
Market Segments
Enterprise (44.9% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Sales Cloud
Star Rating
(961)4.2 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.2, while SuiteCRM shines with a higher score of 8.5, indicating that SuiteCRM offers more robust features for tracking sales opportunities effectively.
- Reviewers mention that SuiteCRM's Lead Management capabilities are particularly strong, scoring 8.8 compared to SAP Sales Cloud's 8.4, suggesting that SuiteCRM provides better tools for nurturing and converting leads.
- G2 users highlight that SAP Sales Cloud has a more comprehensive Customer Support Portal with a score of 8.2, while SuiteCRM's portal scored slightly lower at 8.0, indicating a potential advantage in user support experience with SAP Sales Cloud.
- Users on G2 report that SuiteCRM offers superior Customization options, scoring 8.6 compared to SAP Sales Cloud's 8.0, which allows businesses to tailor the software more closely to their specific needs.
- Reviewers say that SAP Sales Cloud's Reporting features are robust, scoring 8.2, but SuiteCRM edges ahead with a score of 8.4, suggesting that users may find more insightful analytics and reporting capabilities in SuiteCRM.
- Users report that both platforms have strong Integration APIs, but SAP Sales Cloud scores 8.2 while SuiteCRM is lower at 7.7, indicating that SAP may offer a more seamless integration experience with other tools and applications.
Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableSuiteCRM
No pricing availableFree Trial
SAP Sales Cloud
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.5
692
8.6
78
Ease of Use
7.9
704
7.9
78
Ease of Setup
8.1
390
8.2
37
Ease of Admin
8.0
260
8.2
35
Quality of Support
8.3
662
8.0
73
Has the product been a good partner in doing business?
8.5
261
8.8
34
Product Direction (% positive)
8.4
666
8.4
75
Features by Category
Sales Force Automation
8.3
470
|
Verified
9.0
67
|
Verified
8.2
312
Feature Not Available
8.2
432
|
Verified
8.5
62
|
Verified
8.3
450
|
Verified
8.4
66
|
Verified
8.1
406
|
Verified
8.2
56
|
Verified
8.1
426
|
Verified
8.2
59
|
Verified
8.1
427
|
Verified
8.2
58
|
Verified
8.2
429
|
Verified
8.3
59
|
Verified
8.2
445
|
Verified
8.2
59
|
Verified
Marketing Automation
7.9
378
|
Verified
8.3
54
|
Verified
8.2
303
8.0
56
|
Verified
8.4
400
|
Verified
8.8
60
|
Verified
8.1
348
|
Verified
Feature Not Available
Customer Support
8.4
411
|
Verified
8.1
56
|
Verified
8.2
421
|
Verified
8.0
54
|
Verified
8.2
418
|
Verified
7.8
57
|
Verified
8.0
381
|
Verified
7.6
53
|
Verified
8.2
409
|
Verified
8.0
55
|
Verified
Reporting & Analytics
8.2
459
|
Verified
8.4
64
|
Verified
8.2
458
|
Verified
8.3
66
|
Verified
8.2
415
|
Verified
7.9
59
|
Verified
Mobile & Social
8.1
270
Feature Not Available
8.0
217
8.1
48
7.8
340
|
Verified
8.2
51
|
Verified
Platform
8.1
289
|
Verified
8.6
38
|
Verified
8.3
289
|
Verified
8.5
38
|
Verified
8.5
293
|
Verified
8.8
38
|
Verified
8.3
260
|
Verified
8.4
34
|
Verified
8.2
269
|
Verified
8.4
34
|
Verified
8.4
276
|
Verified
8.6
35
|
Verified
8.4
292
|
Verified
8.6
37
|
Verified
8.3
280
|
Verified
7.8
35
|
Verified
Integration
8.4
288
|
Verified
8.4
35
|
Verified
8.2
269
|
Verified
7.7
30
|
Verified
8.1
251
|
Verified
7.7
30
|
Verified
Generative AI
7.6
137
7.0
5
Agentic AI - CRM
7.2
41
Not enough data
7.3
41
Not enough data
7.5
40
Not enough data
7.3
42
Not enough data
7.6
40
Not enough data
7.6
41
Not enough data
7.7
41
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.9
11
Not enough data
Data Sourcing
8.6
132
Not enough data
8.8
131
Not enough data
8.6
128
Not enough data
9.0
130
Not enough data
8.6
130
Not enough data
Predictive Analytics
8.8
128
Not enough data
8.9
129
Not enough data
8.7
132
Not enough data
8.9
136
Not enough data
Sales Management
8.6
133
Not enough data
8.3
131
Not enough data
8.7
133
Not enough data
9.0
134
Not enough data
Categories
Categories
Shared Categories
SAP Sales Cloud and SuiteCRM are categorized as CRM
Unique Categories
SAP Sales Cloud is categorized as Sales Analytics
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.7%
Computer Software
4.9%
Accounting
4.6%
Financial Services
3.8%
Automotive
3.3%
Other
69.7%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What SAP components are included in SAP CRM?
1 Comment
SR
Still learning from these SAP Ocean Read more
SuiteCRM has no discussions with answers
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