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Compare Oracle Field Service Cloud and SAP Field Service Management 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Enterprise (44.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudSAP Field Service Management
Star Rating
(36)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Ease of Admin with a score of 8.8, making it easier for administrators to manage the system compared to SAP Field Service Management, which lacks a specific score in this area.
- Reviewers mention that SAP Field Service Management shines in Client Notifications, scoring 9.0, which enhances customer communication during service appointments, while Oracle's score of 8.1 indicates room for improvement.
- G2 users highlight the superior Booking capabilities of SAP Field Service Management, achieving a score of 9.2, which allows for more efficient scheduling compared to Oracle's score of 7.7, where users feel the process could be more streamlined.
- Users on G2 report that Oracle Field Service Cloud has a strong Quality of Support rating of 8.0, but SAP Field Service Management outperforms it with a score of 8.5, indicating a more responsive support system.
- Reviewers mention that both products have similar Analytics capabilities, each scoring 8.3, but users feel that SAP Field Service Management provides more actionable insights that can drive better decision-making.
- Users say that Oracle Field Service Cloud's Calendar feature, with a score of 8.2, is functional but lacks the advanced features found in SAP Field Service Management, which scored 9.2, allowing for better resource allocation and scheduling efficiency.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableSAP Field Service Management
No pricing availableFree Trial
Oracle Field Service Cloud
No trial information availableSAP Field Service Management
Free Trial is available
Ratings
Meets Requirements
8.5
112
8.8
23
Ease of Use
8.2
113
7.9
23
Ease of Setup
8.3
25
8.1
12
Ease of Admin
8.8
25
Not enough data
Quality of Support
8.0
106
8.6
20
Has the product been a good partner in doing business?
8.5
24
9.0
5
Product Direction (% positive)
7.0
109
8.9
22
Features by Category
Generative AI
Not enough data
8.3
14
Not enough data
8.3
14
Before the Job
8.2
61
8.9
17
8.4
59
8.8
17
8.8
63
8.6
18
7.7
59
8.1
15
On the Job
8.3
72
9.1
16
8.4
75
9.0
17
8.0
66
8.3
17
8.1
67
8.3
16
7.4
9
8.6
17
After the Job
8.0
76
8.8
16
8.3
72
8.6
15
8.6
58
8.7
15
8.6
52
8.2
15
Agentic AI - Field Service Management
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.3
8
Categories
Categories
Shared Categories
Oracle Field Service Cloud and SAP Field Service Management are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
SAP Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Computer Software
16.0%
Construction
12.0%
Manufacturing
8.0%
Information Technology and Services
8.0%
Utilities
4.0%
Other
52.0%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
SAP Field Service Management has no discussions with answers
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