Compare N-able MSP Manager and TOPdesk 
Featured Products
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskN-able MSP Manager vs TOPdesk
- Reviewers felt that TOPdesk meets the needs of their business better than N-able MSP Manager.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over N-able MSP Manager.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableTOPdesk
No pricing availableFree Trial
N-able MSP Manager
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.5
24
Ease of Use
7.9
28
8.0
23
Ease of Setup
7.3
23
7.3
5
Ease of Admin
7.7
21
Not enough data
Quality of Support
7.4
28
8.8
20
Has the product been a good partner in doing business?
8.2
21
8.3
5
Product Direction (% positive)
6.1
27
9.5
24
Features by Category
Ticket and Case Management
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Not enough data
Administration
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Service Desk
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.2
10
|
Verified
Management
Not enough data
8.3
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
Not enough data
9.0
10
|
Verified
Not enough data
8.0
9
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
14
8.8
19
7.9
14
8.4
20
8.5
14
9.1
19
6.5
13
8.6
18
7.1
11
8.1
18
Reporting
7.3
15
8.2
19
7.7
15
8.4
19
7.4
11
8.3
17
Access & Usability
7.2
12
8.6
15
7.1
15
8.8
18
8.1
9
8.8
16
7.7
11
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and TOPdesk are categorized as Service Desk
Unique Categories
N-able MSP Manager is categorized as Help Desk
TOPdesk is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
TOPdesk has no discussions with answers
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