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Compare N-able MSP Manager and TOPdesk 
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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TOPdesk excels in its Quality of Support, scoring 9.0 compared to N-able MSP Manager's 7.3. Reviewers mention that the responsiveness and helpfulness of the support team significantly enhance their experience.
- Reviewers mention that TOPdesk's Ticketing System is robust, with a score of 9.1, which includes features like automated ticket routing and prioritization. In contrast, N-able MSP Manager scores lower at 8.2 for automated ticket routing, indicating a less efficient process.
- G2 users highlight TOPdesk's superior Knowledge Base integration, scoring 8.5, which allows for seamless access to information during ticket resolution. N-able MSP Manager, with a score of 6.8, lacks this level of integration, making it harder for users to find relevant information quickly.
- Users on G2 report that TOPdesk's Reports & Analytics features are highly effective, scoring 8.9, providing detailed insights that help in decision-making. N-able MSP Manager, with a score of 7.6, does not offer the same depth of reporting capabilities, which can hinder performance tracking.
- Reviewers mention that TOPdesk's Mobile User Support is lacking, with a score of 6.0, while N-able MSP Manager offers better mobile functionality at 7.2. This difference is crucial for users who need to manage tickets on the go.
- Users say that TOPdesk's Change Management feature is highly rated at 9.1, allowing for effective tracking and implementation of changes. In comparison, N-able MSP Manager does not provide a comparable level of functionality in this area, which can lead to challenges in managing IT changes efficiently.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableTOPdesk
No pricing availableFree Trial
N-able MSP Manager
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.5
24
Ease of Use
7.9
28
8.0
23
Ease of Setup
7.3
23
7.3
5
Ease of Admin
7.7
21
Not enough data
Quality of Support
7.4
28
8.8
20
Has the product been a good partner in doing business?
8.2
21
8.3
5
Product Direction (% positive)
6.1
27
9.5
24
Features by Category
Ticket and Case Management
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Not enough data
Administration
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Service Desk
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.2
10
|
Verified
Management
Not enough data
8.3
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
Not enough data
9.0
10
|
Verified
Not enough data
8.0
9
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
14
8.8
19
7.9
14
8.4
20
8.5
14
9.1
19
6.5
13
8.6
18
7.1
11
8.1
18
Reporting
7.3
15
8.2
19
7.7
15
8.4
19
7.4
11
8.3
17
Access & Usability
7.2
12
8.6
15
7.1
15
8.8
18
8.1
9
8.8
16
7.7
11
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and TOPdesk are categorized as Service Desk
Unique Categories
N-able MSP Manager is categorized as Help Desk
TOPdesk is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
TOPdesk has no discussions with answers
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