Compare Medallia Customer Experience and Retently 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $25.00 Per Month
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceRetently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, with a higher G2 Score reflecting its robust features and positive user experiences. Users appreciate the straightforward nature of Medallia Agile Research, noting it as a great fit for small to mid-sized businesses.
- Users say that Retently shines in customer support, with many highlighting the responsiveness and helpfulness of their team. Reviewers mention that the system works well for sending NPS surveys, but it’s the exceptional support that truly stands out, making users feel valued and supported.
- According to verified reviews, Medallia Customer Experience faces challenges in ease of setup and administration compared to Retently. Users have noted that while Medallia offers powerful features, the implementation process can be more complex, whereas Retently is praised for its intuitive setup.
- Reviewers mention that while Medallia has a strong presence in the enterprise market, Retently is favored by mid-market companies, which may indicate a better fit for smaller organizations looking for straightforward solutions without the complexity of larger systems.
- G2 reviewers highlight that Medallia provides valuable insights through custom reports and dashboards, which users find beneficial for data analysis. However, some users feel that Retently's reporting features could be improved, as they are not as comprehensive as those offered by Medallia.
- Users report that both platforms have their strengths, but Medallia's higher overall ratings in quality and satisfaction metrics suggest it may be a better long-term partner for businesses looking to enhance their customer experience management, despite Retently's strong customer service reputation.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
Free Trial
Medallia Customer Experience
Free Trial is available
Retently
No trial information availableRatings
Meets Requirements
8.7
146
8.8
16
Ease of Use
8.6
155
9.1
17
Ease of Setup
7.4
112
9.8
11
Ease of Admin
7.7
83
9.8
10
Quality of Support
8.5
128
9.1
17
Has the product been a good partner in doing business?
8.7
87
10.0
10
Product Direction (% positive)
9.6
140
7.9
11
Features by Category
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.0
5
8.5
41
Not enough data
8.4
48
7.3
5
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
9.2
6
Feedback Sources
8.3
37
Not enough data
9.2
45
8.7
5
7.1
34
Feature Not Available
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Retently are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Retently has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
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