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Compare Medallia Customer Experience and Retently 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $25.00 Per Month
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceRetently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly beneficial for teams looking to measure customer experience effectively and share personalized dashboards across the organization.
- Users say that Retently shines in its customer service, with many praising the platform for its extremely responsive support via chat. This level of assistance is a significant advantage for businesses that prioritize quick resolutions and detailed guidance.
- According to verified reviews, Medallia's ability to tie customer sentiment to specific marketing campaigns is a standout feature. Users appreciate the capability to sift through feedback by channel, which helps in assessing the effectiveness of various marketing efforts.
- Reviewers mention that Retently's ease of use is a strong point, with many finding the system straightforward for sending out NPS surveys and receiving responses. This user-friendly approach is ideal for teams that need a simple yet effective way to gather customer feedback.
- G2 reviewers highlight that while Medallia has a higher overall satisfaction score, Retently's users feel that the platform has been a fantastic partner in their business operations, indicating a strong alignment with user needs and expectations.
- Users report that Medallia's implementation process can be more complex compared to Retently's, which is noted for its quick setup. This difference can impact teams looking for a rapid deployment of customer experience solutions.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
Free Trial
Medallia Customer Experience
Free Trial is available
Retently
No trial information availableRatings
Meets Requirements
8.7
130
8.8
16
Ease of Use
8.6
140
9.1
17
Ease of Setup
7.2
98
9.8
11
Ease of Admin
7.7
75
9.8
10
Quality of Support
8.5
113
9.1
17
Has the product been a good partner in doing business?
8.6
78
10.0
10
Product Direction (% positive)
9.5
125
7.9
11
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.0
5
8.4
40
Not enough data
8.4
48
7.3
5
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
9.2
6
Feedback Sources
8.3
37
Not enough data
9.1
43
8.7
5
7.1
34
Feature Not Available
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Retently are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Retently has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
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