# Medallia Customer Experience vs Retently Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, with a higher G2 Score reflecting its robust features and positive user experiences. Users appreciate the straightforward nature of Medallia Agile Research, noting it as a great fit for small to mid-sized businesses.
- **Users say** that Retently shines in customer support, with many highlighting the responsiveness and helpfulness of their team. Reviewers mention that the system works well for sending NPS surveys, but it’s the exceptional support that truly stands out, making users feel valued and supported.
- **According to verified reviews** , Medallia Customer Experience faces challenges in ease of setup and administration compared to Retently. Users have noted that while Medallia offers powerful features, the implementation process can be more complex, whereas Retently is praised for its intuitive setup.
- **Reviewers mention** that while Medallia has a strong presence in the enterprise market, Retently is favored by mid-market companies, which may indicate a better fit for smaller organizations looking for straightforward solutions without the complexity of larger systems.
- **G2 reviewers highlight** that Medallia provides valuable insights through custom reports and dashboards, which users find beneficial for data analysis. However, some users feel that Retently's reporting features could be improved, as they are not as comprehensive as those offered by Medallia.
- **Users report** that both platforms have their strengths, but Medallia's higher overall ratings in quality and satisfaction metrics suggest it may be a better long-term partner for businesses looking to enhance their customer experience management, despite Retently's strong customer service reputation.



| | Medallia Customer Experience | Retently | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 206 | 29 | 
| **Largest Market Segment** | Enterprise (67.7% of reviews) | Mid-Market (59.3% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Starting at $25.00 Per Month | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Retently

Pros:
- Automation (1 reviews)
- Customer Support (1 reviews)


---
## Ratings Comparison
| Rating | Medallia Customer Experience | Retently | 
|---|---|---|
  | **Meets Requirements** | 8.7 (149 reviews) | 8.8 (16 reviews) | 
  | **Ease of Use** | 8.6 (159 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 7.3 (114 reviews) | 9.8 (11 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 9.8 (10 reviews) | 
  | **Quality of Support** | 8.5 (132 reviews) | 9.1 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 10.0 (10 reviews) | 
  | **Product Direction (% positive)** | 9.5 (144 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Retently

#### Entry-Level Pricing

Plan: BASIC

Price: Starting at $25.00 Per Month

Description: 12000 surveys per year


Key Features:
- Great for small businesses 

[Browse all 3 editions](https://www.g2.com/products/retently/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.0/10 | 70 |
| **Retently** | N/A | N/A |

#### Analytics

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (55 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (54 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (47 reviews) | Not enough data | 
| **Gamification** | 5.9 (43 reviews) | Not enough data | 

#### Customization

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Stakeholder Management** | 8.5 (51 reviews) | Not enough data | 
| **Multilanguage Support** | 7.9 (45 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (44 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.2 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **AI Text Generation** | 6.5 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (24 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 57 |
| **Retently** | 8.3/10 | 7 |

#### Feedback Management

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Tagging** | 8.3 (43 reviews) | 8.0 (5 reviews) | 
| **Segmentation** | 8.5 (41 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (48 reviews) | 7.3 (5 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Thematic Analysis** | 8.1 (47 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (48 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.4 (49 reviews) | 9.2 (6 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **Online Reviews** | 8.3 (37 reviews) | Not enough data | 
| **Surveys** | 9.2 (46 reviews) | 8.7 (5 reviews) | 
| **Social Media** | 7.1 (34 reviews) | Feature Not Available | 
| **Customer Service Channels** | 8.1 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Retently | 
|---|---|---|
| **AI Text Generation** | 6.7 (21 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (23 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Retently | 
|---|---|---|
| **Small-Business** | 10.1% | 40.7% | 
| **Mid-Market** | 22.2% | 59.3% | 
| **Enterprise** | 67.7% | 0% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

#### Retently

- **Information Technology and Services:** 18.5%
- **Computer Software:** 18.5%
- **Financial Services:** 14.8%
- **Marketing and Advertising:** 7.4%
- **Venture Capital & Private Equity:** 3.7%
- **Staffing and Recruiting:** 3.7%
- **Retail:** 3.7%
- **Research:** 3.7%
- **Mental Health Care:** 3.7%
- **Management Consulting:** 3.7%
- **Other:** 18.5%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23543 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1714 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Retently

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23543 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (482 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Retently

- Title: [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) — 1 comment
  > **Top comment:** "Hi there, 

It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-retently)