Compare Jira Service Management and ServicePRO 
Featured Products
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (63.6% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(968)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansServicePRO
Star Rating
(11)3.3 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ServicePROSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, boasting a significantly higher rating compared to ServicePRO. Users appreciate its ease of use for both IT and non-IT teams, which facilitates great customer support and seamless integration with the Atlassian suite.
- According to verified reviews, ServicePRO offers a user-friendly interface that simplifies ticket submission for end users and administration. Reviewers highlight its ability to expand with additional categories and dashboards, making it easier to manage service requests.
- Users say that Jira Service Management shines in its ability to track the development lifecycle and manage bugs effectively. This feature is particularly beneficial for teams looking to streamline their project management and support processes.
- Reviewers mention that while ServicePRO has a friendly interface, it struggles with overall market presence, as evidenced by its limited number of reviews. This may indicate a smaller user base and less community support compared to Jira Service Management, which has a robust collection of user feedback.
- G2 reviewers highlight that Jira Service Management's reporting and analytics capabilities are superior, allowing teams to generate insightful reports that aid in decision-making. Users find this feature essential for tracking performance and improving service delivery.
- According to recent user feedback, ServicePRO is noted for its smooth implementation process, which can be a significant advantage for companies looking to get up and running quickly. However, Jira Service Management's comprehensive feature set and integration capabilities often make it the preferred choice for organizations with more complex needs.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
ServicePRO
No pricing availableFree Trial
Jira Service Management
Free Trial is available
ServicePRO
Free Trial is available
Ratings
Meets Requirements
8.7
856
8.0
10
Ease of Use
8.2
863
7.4
9
Ease of Setup
8.0
469
Not enough data
Ease of Admin
8.0
366
Not enough data
Quality of Support
8.4
739
8.0
10
Has the product been a good partner in doing business?
8.7
343
Not enough data
Product Direction (% positive)
8.7
823
6.1
9
Features by Category
Ticket and Case Management
8.9
84
Not enough data
9.0
80
Not enough data
8.9
84
Not enough data
8.9
80
Not enough data
8.8
81
Not enough data
8.8
82
Not enough data
9.2
80
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
84
Not enough data
8.4
86
Not enough data
8.9
89
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.7
81
Not enough data
Administration
8.9
166
|
Verified
7.0
5
8.5
160
|
Verified
7.0
5
8.9
171
|
Verified
7.8
6
Service Desk
8.9
177
|
Verified
8.8
7
8.8
177
|
Verified
8.3
6
8.8
179
|
Verified
7.3
5
Management
9.0
154
|
Verified
8.1
6
8.9
147
|
Verified
9.0
5
8.7
148
|
Verified
7.3
5
8.6
144
|
Verified
8.0
5
8.6
139
|
Verified
8.0
5
Functionality
9.2
159
|
Verified
8.1
6
8.8
150
8.0
5
8.7
154
|
Verified
8.3
5
8.9
154
|
Verified
7.7
5
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Not enough data
Reporting
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
279
Not enough data
8.5
236
Not enough data
8.4
232
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.3
73
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and ServicePRO are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServicePRO has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServicePRO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Recreational Facilities and Services
18.2%
Information Technology and Services
18.2%
Insurance
9.1%
Hospital & Health Care
9.1%
Higher Education
9.1%
Other
36.4%
Alternatives
Discussions
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
ServicePRO has no discussions with answers
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