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Compare Microsoft Teams Connector and Upland InGenius 
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At a Glance
Market Segments
Enterprise (66.7% of reviews)
Mid-Market (38.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft Teams Connector
Star Rating
(14)4.5 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Microsoft Teams ConnectorUpland InGenius
Star Rating
(14)4.4 out of 5
Market Segments
Mid-Market (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland InGeniusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Upland InGenius excels in its integration capabilities with CRM systems, allowing for seamless data transfer and improved workflow efficiency, while Microsoft Teams Connector is praised for its robust collaboration features that enhance team communication.
- Reviewers mention that Upland InGenius offers superior call management features, such as Click-to-Call and Session Routing, which streamline the calling process, whereas Microsoft Teams Connector shines with its built-in chat and video conferencing tools that facilitate real-time collaboration.
- G2 users highlight that Upland InGenius has a higher rating for Quality of Support (9.6) compared to Microsoft Teams Connector (9.1), indicating that users feel more supported when using Upland InGenius for troubleshooting and assistance.
- Users on G2 report that Microsoft Teams Connector has a slight edge in Ease of Use (9.3) over Upland InGenius (9.2), suggesting that Teams may be more intuitive for new users, especially those already familiar with the Microsoft ecosystem.
- Reviewers say that Upland InGenius provides excellent session analytics and reporting features, which are crucial for performance tracking, while Microsoft Teams Connector is noted for its integration with Microsoft 365 tools, enhancing productivity through familiar applications.
- Users say that Upland InGenius's ability to record calls and generate location data is a standout feature for sales teams, while Microsoft Teams Connector's automated emails and voicemails are beneficial for maintaining customer engagement without manual effort.
Pricing
Entry-Level Pricing
Microsoft Teams Connector
No pricing availableUpland InGenius
No pricing availableFree Trial
Microsoft Teams Connector
No trial information availableUpland InGenius
Free Trial is available
Ratings
Meets Requirements
9.1
9
8.7
10
Ease of Use
9.3
9
9.2
11
Ease of Setup
Not enough data
9.7
5
Ease of Admin
Not enough data
9.3
5
Quality of Support
9.1
9
9.6
8
Has the product been a good partner in doing business?
Not enough data
10.0
5
Product Direction (% positive)
10.0
7
8.8
10
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Teams Connector and Upland InGenius are categorized as ServiceNow Store Apps
Unique Categories
Microsoft Teams Connector has no unique categories
Upland InGenius is categorized as Contact Center and Outbound Call Tracking
Reviews
Reviewers' Company Size
Microsoft Teams Connector
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland InGenius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Financial Services
16.7%
Computer Software
16.7%
Telecommunications
8.3%
Staffing and Recruiting
8.3%
Other
33.3%
Consumer Services
15.4%
Non-Profit Organization Management
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Hospital & Health Care
7.7%
Other
53.8%
Discussions
Microsoft Teams Connector has no discussions with answers
Upland InGenius has no discussions with answers
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