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Compare HelpDesk and osTicket 
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At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
No pricing available
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket's ticket creation user experience scores an 8.6, while HelpDesk excels with a score of 9.4, indicating that HelpDesk offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that HelpDesk's ease of setup is significantly higher at 9.7 compared to osTicket's 8.0, suggesting that users find HelpDesk easier to implement and get started with.
- G2 users highlight that HelpDesk provides superior quality of support, scoring 9.0 against osTicket's 6.9, which indicates that users feel more satisfied with the assistance they receive from HelpDesk.
- Users on G2 note that HelpDesk's chat/live support feature is rated at 9.0, while osTicket falls short with a score of 5.3, emphasizing HelpDesk's strength in providing real-time customer support.
- Reviewers say that HelpDesk's customization options are rated at 8.8, compared to osTicket's 7.1, which suggests that HelpDesk allows for more tailored solutions to meet specific business needs.
- Users report that HelpDesk's reporting capabilities score 8.6, while osTicket's are lower at 7.2, indicating that HelpDesk offers more robust tools for tracking and analyzing support metrics.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
osTicket
No pricing availableFree Trial
HelpDesk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
9.0
28
8.8
41
Ease of Use
9.2
29
8.2
41
Ease of Setup
9.8
7
8.0
29
Ease of Admin
9.4
8
8.3
29
Quality of Support
9.0
28
6.9
27
Has the product been a good partner in doing business?
9.2
8
8.4
24
Product Direction (% positive)
7.5
28
8.8
39
Features by Category
Ticket and Case Management
9.4
26
8.6
32
|
Verified
9.2
26
8.7
32
|
Verified
8.9
24
8.0
31
|
Verified
9.0
24
8.4
29
|
Verified
Feature Not Available
8.0
24
8.8
24
7.7
30
9.1
25
8.3
31
|
Verified
Feature Not Available
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.1
24
|
Verified
8.8
25
9.0
27
9.1
20
5.3
10
|
Verified
8.5
17
5.3
10
Feature Not Available
4.0
7
Platform
9.5
7
5.4
16
9.0
8
7.1
23
|
Verified
9.3
9
8.8
25
|
Verified
9.7
5
6.8
13
|
Verified
8.8
12
7.2
26
|
Verified
9.1
13
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
HelpDesk has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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