Compare HelpDesk and osTicket 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$29.00 1 per agent
No pricing available
HelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansHelpDesk vs osTicket
When assessing the two solutions, reviewers found HelpDesk easier to use, set up, and administer. Reviewers also preferred doing business with HelpDesk overall.
- Reviewers felt that HelpDesk meets the needs of their business better than osTicket.
- When comparing quality of ongoing product support, reviewers felt that HelpDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over HelpDesk.
Pricing
Entry-Level Pricing
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
osTicket
No pricing availableFree Trial
HelpDesk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
9.0
28
8.8
41
Ease of Use
9.2
29
8.2
41
Ease of Setup
9.8
7
8.0
29
Ease of Admin
9.4
8
8.3
29
Quality of Support
9.0
28
6.9
27
Has the product been a good partner in doing business?
9.2
8
8.4
24
Product Direction (% positive)
7.5
28
8.8
39
Features by Category
Ticket and Case Management
9.4
26
8.6
32
|
Verified
9.2
26
8.7
32
|
Verified
8.9
24
8.0
31
|
Verified
9.0
24
8.4
29
|
Verified
Feature Not Available
8.0
24
8.8
24
7.7
30
9.1
25
8.3
31
|
Verified
Feature Not Available
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.1
24
|
Verified
8.8
25
9.0
27
9.1
20
5.3
10
|
Verified
8.5
17
5.3
10
Feature Not Available
4.0
7
Platform
9.5
7
5.4
16
9.0
8
7.1
23
|
Verified
9.3
9
8.8
25
|
Verified
9.7
5
6.8
13
|
Verified
8.8
12
7.2
26
|
Verified
9.1
13
7.8
27
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpDesk and osTicket are categorized as Help Desk
Unique Categories
HelpDesk is categorized as Complaint Management, Contact Center Knowledge Base, Customer Communications Management, and Customer Self-Service
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
HelpDesk has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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