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Compare Handshake and Route 
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At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (87.2% of reviews)
Entry-Level Pricing
Contact us affordable plans for all businesses
Free
Handshake
Star Rating
(64)4.2 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact us affordable plans for all businesses
Browse all 2 pricing plansRoute
Star Rating
(114)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 3 pricing plansHandshake vs Route
When assessing the two solutions, reviewers found Handshake easier to use. However, Route is easier to set up and administer. Reviewers also preferred doing business with Route overall.
- Reviewers felt that Route meets the needs of their business better than Handshake.
- When comparing quality of ongoing product support, reviewers felt that Route is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Route over Handshake.
Pricing
Entry-Level Pricing
Handshake
Handshake Direct: B2B Customer Ordering
Contact us
affordable plans for all businesses
US: +1-855-532-9044 Intl: +1-646-434-2553 www.handshake.com
- Invite-only, B2B optimized web storefront
- Native mobile B2B buyer app
- HD product catalog, advanced search and faceted navigation
Route
Basic
Free
Package protection and tracking built for scaling businesses.
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders
Free Trial
Handshake
Free Trial is available
Route
No trial information availableRatings
Meets Requirements
8.3
42
8.7
74
Ease of Use
9.1
42
8.9
75
Ease of Setup
7.7
25
8.9
36
Ease of Admin
8.6
24
9.0
37
Quality of Support
8.2
38
8.9
75
Has the product been a good partner in doing business?
8.6
24
8.8
36
Product Direction (% positive)
7.2
41
8.9
64
Features by Category
Shipping Insurance
Not enough data
9.5
18
Not enough data
9.4
18
Not enough data
Feature Not Available
Not enough data
8.8
18
Not enough data
8.1
15
Not enough data
9.1
17
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Handshake
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Route
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
20.7%
Wholesale
19.0%
Apparel & Fashion
13.8%
Higher Education
8.6%
Retail
3.4%
Other
34.5%
Retail
22.0%
Apparel & Fashion
17.4%
Health, Wellness and Fitness
9.2%
Consumer Goods
8.3%
Food & Beverages
7.3%
Other
35.8%
Discussions
What is the difference between Handshake Direct and Handshake Rep?
1 Comment
Official Response from Handshake
Handshake Direct is our B2B eCommerce solution for easy customer ordering. Handshake Direct allows you to invite your B2B customers to order from your very...Read more
I have sales reps or sell at tradeshows, and I also want my customers to be able to buy online. Can I get a package and buy both Handshake Direct and Handshake Rep together?
1 Comment
Official Response from Handshake
Yes! Contact us to discuss a package that meets your needs across both of our solutions. Read more
Will you help me with my back office integration?
1 Comment
Official Response from Handshake
Yes! We have had experience integrating to many ERP and accounting systems including Quickbooks, Xero, Netsuite, Sage, Microsoft Dynamics, Infor, Epicor,...Read more
Does Route cover stolen packages or "porch pirating"?
2 Comments
Official Response from Route
Yes. When orders are insured with Route, any items stolen off of your customers porches are covered by Route, NOT the merchant, even after the item is marked...Read more
Do customers really want something like this?
2 Comments
JQ
Run away. This company is garbage.Read more
Is Route a licensed insurance company?
2 Comments
Official Response from Route
Yes. Not only is Route a licensed insurance company, we knew how to get the biggest name in shipping insurance as a partner to roll out a marquee product and...Read more
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