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Compare GrooveHQ and Teamwork Desk 
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At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$8.50
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in ticket creation user experience with a score of 9.3, while Teamwork Desk follows closely with 9.0. Reviewers mention that GrooveHQ's interface is intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that GrooveHQ's response automation feature scores 9.0, slightly lower than Teamwork Desk's 9.1. Users on G2 appreciate Teamwork Desk's automation capabilities, which help streamline responses and improve overall efficiency.
- Users say that GrooveHQ shines in ticket collaboration with a score of 9.2, compared to Teamwork Desk's 8.9. Reviewers highlight GrooveHQ's seamless collaboration tools that allow team members to work together effectively on tickets.
- G2 users report that GrooveHQ's ease of use is rated at 9.4, surpassing Teamwork Desk's 8.8. Users mention that GrooveHQ's user-friendly design significantly reduces the learning curve for new team members.
- Reviewers mention that Teamwork Desk offers a superior self-service experience with a knowledge base score of 9.2, compared to GrooveHQ's 8.7. Users appreciate the comprehensive and easily navigable knowledge base provided by Teamwork Desk, which enhances customer support.
- Users report that GrooveHQ's mobile user support is rated at 7.2, which is lower than Teamwork Desk's 8.2. Reviewers mention that Teamwork Desk's mobile optimization allows for better access and management of tickets on the go, making it a preferred choice for teams that require mobility.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
GrooveHQ
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.9
50
Ease of Use
9.4
161
8.8
52
Ease of Setup
9.4
83
8.7
27
Ease of Admin
9.3
78
8.9
25
Quality of Support
9.2
149
8.7
48
Has the product been a good partner in doing business?
9.1
75
8.9
25
Product Direction (% positive)
8.7
150
9.1
52
Features by Category
Ticket and Case Management
9.3
74
|
Verified
8.9
42
|
Verified
9.3
78
|
Verified
8.8
43
|
Verified
8.9
78
|
Verified
8.8
42
|
Verified
9.0
69
|
Verified
9.0
40
|
Verified
8.7
44
|
Verified
Feature Not Available
8.8
79
|
Verified
8.6
41
|
Verified
9.2
75
|
Verified
8.9
40
|
Verified
8.5
55
8.8
23
|
Verified
Generative AI
8.5
13
Not enough data
8.6
12
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.5
32
|
Verified
9.3
73
|
Verified
9.1
38
|
Verified
8.4
40
6.0
8
8.2
39
|
Verified
5.6
6
7.8
26
|
Verified
Feature Not Available
Platform
7.2
47
|
Verified
8.2
16
|
Verified
8.1
66
|
Verified
7.4
16
|
Verified
8.8
67
|
Verified
8.9
19
|
Verified
8.9
51
|
Verified
8.2
10
|
Verified
7.8
67
|
Verified
7.6
31
|
Verified
8.2
70
|
Verified
8.4
34
|
Verified
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
9.2
11
8.8
47
8.7
10
Feature Not Available
Feature Not Available
7.8
30
Not enough data
8.9
38
Not enough data
Self-Service Platform
8.5
40
Not enough data
8.4
38
Not enough data
8.4
21
Not enough data
8.7
38
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
GrooveHQ has no discussions with answers
Teamwork Desk has no discussions with answers
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