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Compare Graylog and ServiceNow Cloud Observability (formerly LightStep) 
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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Starting at $15,000.00 Per Year
Free Get started quickly
Graylog
Star Rating
(116)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $15,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Graylog excels in log management with a strong focus on indexing and automated tagging, achieving a score of 9.1 for log management, while ServiceNow Cloud Observability, although strong in monitoring, does not emphasize log management to the same extent.
- Reviewers mention that ServiceNow Cloud Observability shines in real-time monitoring capabilities, particularly for cloud infrastructure, scoring 8.8 in real-time monitoring, whereas Graylog's strength lies more in its diverse systems monitoring, which may not be as robust for cloud-specific needs.
- G2 users highlight that ServiceNow Cloud Observability offers superior alerting features, with a score of 8.8 for alerts, while Graylog's alert management is rated lower at 7.9, indicating a more comprehensive approach to incident alerting in ServiceNow.
- Users on G2 appreciate Graylog's performance analysis capabilities, scoring 8.7, which allows for detailed insights into system performance, while ServiceNow Cloud Observability's performance baseline score of 9.0 suggests a more proactive approach to performance monitoring.
- Reviewers say that the dashboards and visualizations in ServiceNow Cloud Observability are particularly user-friendly, achieving a score of 9.2, which enhances data discovery and reporting, while Graylog's dashboard capabilities, although strong, do not match this level of user satisfaction.
- Users report that Graylog's ease of setup, with a score of 7.6, can be a hurdle for new users, while ServiceNow Cloud Observability's higher ease of use score of 9.2 indicates a more intuitive interface that may facilitate quicker onboarding for teams.
Pricing
Entry-Level Pricing
Graylog
Graylog Enterprise
Starting at $15,000.00
Per Year
Enterprise Log Management for SecOps, ITOps, and DevOps teams, built on the Graylog Platform, Graylog Enterprise is designed to maximize your systems’ uptime, alert you to issues and outages, enhance productivity, and meet data retention requirements for larger teams and complex situations.
- Guided Log Ingestion & Onboarding – Built-in setup wizard simplifies configuring and validating log sources across cloud, on-prem, and hybrid environments.
- Integrated Data Lake with Preview & Selective Retrieval – Store long-term logs in low-cost storage and preview or retrieve only the data needed for investigations or audits.
- Prebuilt Parsing, Dashboards, and Content Packs – Out-of-the-box parsers, dashboards, and enrichment for common platforms and compliance use cases reduce manual configuration.
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Graylog
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.7
90
9.0
14
Ease of Use
8.5
88
9.2
14
Ease of Setup
7.6
46
Not enough data
Ease of Admin
8.4
45
Not enough data
Quality of Support
8.2
69
9.6
14
Has the product been a good partner in doing business?
8.4
31
Not enough data
Product Direction (% positive)
8.2
86
7.9
11
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Monitoring and Management
Not enough data
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.1
9
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
Analysis
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Visualization
9.3
9
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
8.2
70
Not enough data
Network Management
8.7
48
|
Verified
Not enough data
7.5
41
Not enough data
9.2
56
|
Verified
Not enough data
Incident Management
8.4
50
Not enough data
7.5
41
Not enough data
7.9
46
|
Verified
Not enough data
Security Intelligence
7.5
46
Not enough data
7.6
41
|
Verified
Not enough data
7.7
46
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Graylog and ServiceNow Cloud Observability (formerly LightStep) are categorized as Log Monitoring
Unique Categories
Graylog is categorized as Security Information and Event Management (SIEM) and Log Analysis
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Software
Reviews
Reviewers' Company Size
Graylog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
9.9%
Hospital & Health Care
5.9%
Computer & Network Security
5.0%
Telecommunications
4.0%
Other
57.4%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
Can we integrated with service now for event management.
1 Comment
DK
YesRead more
What is your experience with Graylog in managing log data, and what features do you find most useful?
1 Comment
AS
We use Graylog as our SEIM and log retention management. One of Graylog's best features is the multitude of different ways it can ingest data, and through...Read more
Graylog has no more discussions with answers
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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