Introducing G2.ai, the future of software buying.Try now
ManageEngine OpManager
Sponsored
ManageEngine OpManager
Visit Website
Product Avatar Image
ServiceNow Cloud Observability (formerly LightStep)

By ServiceNow

4.6 out of 5 stars

How would you rate your experience with ServiceNow Cloud Observability (formerly LightStep)?

ManageEngine OpManager
Sponsored
ManageEngine OpManager
Visit Website
It's been two months since this profile received a new review
Leave a Review

ServiceNow Cloud Observability (formerly LightStep) Reviews & Product Details

Profile Status

This profile is currently managed by ServiceNow Cloud Observability (formerly LightStep) but has limited features.

Are you part of the ServiceNow Cloud Observability (formerly LightStep) team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by ServiceNow Cloud Observability (formerly LightStep).

Community

Free
Get started quickly

Teams

$85
active service / month

ServiceNow Cloud Observability (formerly LightStep) Media

ServiceNow Cloud Observability (formerly LightStep) Demo - Workflows for more productive DevOps teams
Break down organizational silos with comprehensive views of system health and customer behavior that can be shared with ease.
ServiceNow Cloud Observability (formerly LightStep) Demo - Built for OpenTelemetry (and everything else)
We co-founded open standards like OpenTelemetry and OpenTracing to give developers access to portable, vendor-neutral telemetry data. Not there yet? We also support integrations with Jaeger, Zipkin, Prometheus, AWS, and hundreds more.
ServiceNow Cloud Observability (formerly LightStep) Demo - Let's make observability easier
It shouldn’t take hours to resolve incidents or investigate performance issues. That’s the way things used to be. Lightstep automatically detects changes to your application, infrastructure, and user experience — and surfaces the exact causes.
ServiceNow Cloud Observability (formerly LightStep) Demo - Infrastructure and application metrics
Years ago, we built Google’s planet-scale metrics and tracing systems (Monarch and Dapper). We launched Lightstep’s metrics to automatically surface the insights teams need to resolve issues and improve performance — without scrolling through dozens of dashboards. Added bonus: high-cardinal...
Product Avatar Image

Have you used ServiceNow Cloud Observability (formerly LightStep) before?

Answer a few questions to help the ServiceNow Cloud Observability (formerly LightStep) community

ServiceNow Cloud Observability (formerly LightStep) Reviews (20)

Reviews

ServiceNow Cloud Observability (formerly LightStep) Reviews (20)

4.6
20 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Khemraj S.
KS
Software Developer
Mid-Market (51-1000 emp.)
"Excellent tool for logs tracing!!"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Lightstep is the best tool available in the market. I like it's capabilities for logs tracing and matrix generation which makes developers job easy for troubleshooting issues if any error comes. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

I have started using this tool recently. As of now I haven't seen any dislikes about this product. I am still exporing the features this tool can offer. No dislikes as of now. Review collected by and hosted on G2.com.

Sanyam G.
SG
Software Engineer
Enterprise (> 1000 emp.)
"LightStep review"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

The best thing I like about it is that it provides complete control to a developer regarding adding manual instrumentation to a piece of code. This way, the developer can push only the required data to LightStep. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

The service inference diagram is not real-time. Also, many of the caller services are missing from it often. Review collected by and hosted on G2.com.

Khemraj S.
KS
Appian Consultant
Mid-Market (51-1000 emp.)
"One of the best logging utility!!"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Lightstep easy to integrate with any programs to trace logs for errors. It make it easiler to track the log and find out root cause of the issue. Log description is also fair enough to get the quick resolution. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

It's easy to integrate it with native languages, but some of the lowcode plateform can't be used with this. Lightstep should work towards releasing plugins for popular lowcode platforms. Review collected by and hosted on G2.com.

Ashita K.
AK
Lead Salesforce Consultant
Enterprise (> 1000 emp.)
"One of the best tool for developers!"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Lightstep is one of the best logs tracing tool in the market. I like it's easy to integrate capabilities which allow me to integrate this with my application and monitor logs. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

In performance logs, sometimes it result is non reliable. I tried the same scenario 4 times, and all 4 times the performance logs were different. This could be issue of CPU as well. Review collected by and hosted on G2.com.

Kuldeep R.
KR
Process Associate
Enterprise (> 1000 emp.)
"Fabulous tool for tracing issues!!"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

I like the capability of integrating lightstep with any other platforms with few easy steps and allow to generate metrix and tracing. It helped me to troubleshoot issues quickly. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

Although it's easy to integrate with any other platform, but it's API documentation is no so great. It should be updated to reflect latest code over there. Apart from that, rest all are good. Review collected by and hosted on G2.com.

Nikitha S.
NS
Cloud Engineer
Enterprise (> 1000 emp.)
"Incident Management & Hybrid Cloud Integrations are superb in Lightstep's Incident Response Platform"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Lightstep provides an exceptional incident response management platform that gives clear visibility on our tasks that needs immediate attention, alerts & incident assigned to the team, pending tasks and information about critical & degraded services in our hybrid cloud infrastructure. It includes various service integrations to enhance observability and to monitor our instances in cloud platforms. We can also utilize pre-built monitoring integrations to send alerts of failures/defects at the earliest so that we can start analyzing the issue within a shorter duration. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

We face some difficulties while working with the Lighstep incident response mobile app. It is not as fluid as the Lightstep web interface and is slow at times while I work with the incidents assigned to me using my mobile device. Notification management is convenient for me using its mobile app as I can engage immediately in case of business-critical incidents from viewing them on my mobile device. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Very useful observability platform"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Tracing a particular request can be quickly done with Lightstep to find issues/errors in the services. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

Sometimes UI/UX experience is not that great! Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Getting us tracing solutions to provide Observability over our services"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Lightstep provides lots of features to help us get insight on tracing. Specifically it provides things like analysis over what deployments a change occurred and dependency graphs that can help easily identify an ecosystem of large micro services. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

It can be a bit daunting and difficult to use at first as the UI can be a bit complicated. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Very useful software for developers"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

I like the user interface and functionalities Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

That I didn't find it earlier. I think I like everything. Review collected by and hosted on G2.com.

Bhu B.
BB
Lead Software Engineer
Enterprise (> 1000 emp.)
"Best vendors I've worked with, on any domain"
What do you like best about ServiceNow Cloud Observability (formerly LightStep)?

Really good product: We tried out multiple Distributed Tracing solutions.

By conforming to the OpenTracing standards and providing excellent support to help us PoC it, they got us hooked.

That they maintained a continued commitment to customer satisfaction over the two years since.

Moreover, this impression has lasted through our interacted with different people in LightStep in various roles.

The good service provided includes excellent turnabout on feature requests, anticipating our needs well in advance and amazing transparency & communication about their future roadmap.

They provide amazing documentation & training material, including on-site & virtual training. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Cloud Observability (formerly LightStep)?

Sometimes some of their more ambitious web pages can get a bit slow, making it a balance between excellent functionality against my patience, but they've been steadily trying to find a good balance by providing lazy loaded components to speed up normal interaction. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ServiceNow Cloud Observability (formerly LightStep).

Community

Free
Get started quickly

Teams

$85
active service / month

Enterprise

Custom
ServiceNow Cloud Observability (formerly LightStep) Comparisons
Product Avatar Image
Datadog
Compare Now
Product Avatar Image
Dynatrace
Compare Now
Product Avatar Image
Splunk APM
Compare Now