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# Gist vs tawk.to Comparison - What are their main differences?

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Gisttawk.to[+ Add Product](#)

Reviews

**Gist** [

4.6/5(219)

](https://www.g2.com/products/gist/reviews#reviews)

**tawk.to** [

4.5/5(202)

](https://www.g2.com/products/tawk-to/reviews#reviews)

Pricing

**Gist**
Free Trial

**$0** Free Forever · Gist Free

**tawk.to**
Free Trial

**Free** Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**Gist**
1 month

Based on 40 responses

**tawk.to**
1 month

Based on 46 responses

Return on Investment

**Gist**
8 months

Based on 36 responses

**tawk.to**
6 months2 months sooner

Based on 34 responses

Perceived Cost

**Gist**
$$$$$

**tawk.to**
$$$$$

Average Discount

**Gist**
39%18% more

**tawk.to**
21%

 ![Gist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ad0aa18e760f339fc4ec251c7ce9695e/gist.png "Gist")

 ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")

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Pros & Cons

**Gist**
[
Ease of Use (20)
](https://www.g2.com/products/gist/reviews?filters%5Bsentiment_snippet%5D=1694347&qs=pros-and-cons#reviews)[
Customer Support (13)
](https://www.g2.com/products/gist/reviews?filters%5Bsentiment_snippet%5D=1694934&qs=pros-and-cons#reviews)[
Learning Curve (6)
](https://www.g2.com/products/gist/reviews?filters%5Bsentiment_snippet%5D=2193908&qs=pros-and-cons#reviews)[
Limited Features (6)
](https://www.g2.com/products/gist/reviews?filters%5Bsentiment_snippet%5D=1694437&qs=pros-and-cons#reviews)

**tawk.to**
[
Ease of Use (6)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews)[
Easy Setup (3)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2291744&qs=pros-and-cons#reviews)[
Chatbot Issues (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews)[
Limitations (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews)

Integrations

**Gist**
Not enough data

**tawk.to**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[
View all
](https://www.g2.com/products/tawk-to/integrations)

Screenshots

**Gist**
 ![Gist screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/134406/live-chat.png)

**tawk.to**
 ![tawk.to screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40346/screenshot-2.png)

Ratings

Meets Requirements

**Gist**

8.8

8.8195

**tawk.to**

9.1

9.1174

Ease of Use

**Gist**

8.8

8.8194

**tawk.to**

9.0

9.0174

Ease of Setup

**Gist**

8.8

8.8154

**tawk.to**

9.0

9.090

Ease of Admin

**Gist**

8.8

8.8153

**tawk.to**

9.0

9.078

Quality of Support

**Gist**

9.0

9.0187

**tawk.to**

8.3

8.3141

Has the product been a good partner in doing business?

**Gist**

9.2

9.2150

**tawk.to**

8.9

8.967

Product Direction (% positive)

**Gist**

9.6

9.6185

**tawk.to**

8.9

8.9167

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.1

164

8.1

156

Generative AI

AI Text Generation

6.4

7

6.8(won by 0.4)

12

AI Text Summarization

6.4(won by 0.5)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.9

9

AI Text-to-Speech

6.2(won by 0.5)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.7

9

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by 0.1)

152

|

Verified

9.2

139

|

Verified

Notifications

9.1(won by 0.2)

145

|

Verified

8.9

138

|

Verified

Targeted Emails

8.7(won by 0.8)

133

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

99

|

Verified

In-App Messaging

9.1(won by 0.2)

112

|

Verified

8.9

115

|

Verified

Co-Browsing

7.0

26

8.3(won by 1.3)

40

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.3

143

|

Verified

8.5(won by 0.2)

122

|

Verified

Conversation Archiving

8.9(won by 0.1)

132

|

Verified

8.8

123

|

Verified

Lead Development

8.7(won by 0.3)

124

|

Verified

8.4

111

Knowledge Base

8.7(won by 0.1)

114

|

Verified

8.6

116

|

Verified

Team Inbox 

8.6(tied score)

124

|

Verified

8.6(tied score)

108

|

Verified

Customer Profiles

8.6(won by 0.3)

137

|

Verified

8.3

109

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Pop-Up Builder[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

8.2

25

Not enough data

Design and Customization

Pre-Designed Templates

8.1(won by default)

18

Not enough data

Pop-Up Types

8.0(won by default)

21

Not enough data

No-Code Customization

8.3(won by default)

19

Not enough data

Mobile Optimized

8.3(won by default)

19

Not enough data

Campaigns

Targeting

8.5(won by default)

21

Not enough data

Triggered Campaigns

8.5(won by default)

21

Not enough data

Analytics

8.3(won by default)

20

Not enough data

A/B Testing

Feature Not Available

Not enough data

Integrations

CRM/Email Integrations

8.4(won by default)

19

Not enough data

E-Commerce Integrations

7.3(won by default)

15

Not enough data

Social Media Integrations

8.6(won by default)

15

Not enough data

WCM Integrations

Feature Not Available

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Agentic AI - Vulnerability Scanner

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

7.9

47

Not enough data

Generative AI

AI Text Summarization

6.7(won by default)

7

Not enough data

Self-Service Experience

Knowledge Base

8.6(won by default)

37

Not enough data

Searchable Articles

8.6(won by default)

36

Not enough data

Mobile Optimization

8.3(won by default)

22

Not enough data

Personalization

8.1(won by default)

24

Not enough data

Community Forums

Feature Not Available

Not enough data

Self-Service Platform

Branding

7.7(won by default)

27

Not enough data

Automation

8.4(won by default)

23

Not enough data

Artificial Intelligence

7.2(won by default)

18

Not enough data

Integrations

7.8(won by default)

25

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Show 1 feature category with incomplete data

Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);)

Not enough data

Not enough data

Email Marketing

Building and Personalizing Emails

Not enough data

Not enough data

Sending Outbound Emails

Not enough data

Not enough data

Manage Email Deliverability

Not enough data

Not enough data

Automated Email Responses

Not enough data

Not enough data

Online Marketing

Landing Pages and Forms

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Mobile Optimized

Not enough data

Not enough data

Search Tracking and Optimization

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Multivariate Testing

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Lead Management

Marketing Lead Database

Not enough data

Not enough data

Data Quality Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Lead Scoring and Grading

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Automated Alerts and Tasks

Not enough data

Not enough data

CRM Lead Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Social Marketing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Search Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Website Visitor Tracking

Not enough data

Not enough data

Campaign Management

Program Management

Not enough data

Not enough data

Event / Webinar Marketing

Not enough data

Not enough data

Calendaring

Not enough data

Not enough data

Budgeting

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Social

Social Listening

Not enough data

Not enough data

Social Sharing

Not enough data

Not enough data

Social Campaigns

Not enough data

Not enough data

Social Media Engagement

Not enough data

Not enough data

Social Media Advertising

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Reporting & Analytics

Basic Reporting

Not enough data

Not enough data

Web Analytics

Not enough data

Not enough data

ROI Analytics

Not enough data

Not enough data

Revenue Analytics

Not enough data

Not enough data

SEO / Keyword Analytics

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Analytics

Not enough data

Not enough data

Platform

Customization 

Not enough data

Not enough data

Workflow Capability

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Internationalization

Not enough data

Not enough data

Sandbox / Test Environments

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Output Document Generation

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Marketing Automation

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Integration

Data Import & Export Tools

Not enough data

Not enough data

Integration APIs

Not enough data

Not enough data

Breadth of Partner Applications

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Social Promotion

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Marketing Calendar

Not enough data

Not enough data

Customizable CTAs

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Gist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ad0aa18e760f339fc4ec251c7ce9695e/gist.png "Gist")](https://www.g2.com/products/gist/reviews)

Gist

Small-Business(50 or fewer emp.)

94.1%

Mid-Market(51-1000 emp.)

5.0%

Enterprise(\> 1000 emp.)

0.9%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)

tawk.to

Small-Business(50 or fewer emp.)

73.3%

Mid-Market(51-1000 emp.)

22.1%

Enterprise(\> 1000 emp.)

4.6%

Small-Business

(50 or fewer emp.)

94.1%

73.3%

Mid-Market

(51-1000 emp.)

5.0%

22.1%

Enterprise

(\> 1000 emp.)

0.9%

4.6%

Reviewers' Industry

[![Gist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ad0aa18e760f339fc4ec251c7ce9695e/gist.png "Gist")](https://www.g2.com/products/gist/reviews)
Gist

Marketing and Advertising

22.4%

Computer Software

8.7%

Information Technology and Services

6.8%

Internet

5.5%

E-Learning

3.7%

Other

53.0%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)
tawk.to

Information Technology and Services

11.9%

Computer Software

11.3%

Marketing and Advertising

8.8%

Internet

5.2%

Education Management

4.1%

Other

58.8%

Alternatives

**Gist Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")

[
LiveAgent
](/products/liveagent/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

**tawk.to Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

## Gist vs tawk.to

When assessing the two solutions, reviewers found tawk.to easier to use, set up, and administer. However, reviewers preferred doing business with Gist overall.

- Reviewers felt that tawk.to meets the needs of their business better than Gist.
- When comparing quality of ongoing product support, reviewers felt that Gist is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gist over tawk.to.