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Compare Gartner and IDC 
At a Glance
Market Segments
Mid-Market (38.6% of reviews)
Mid-Market (37.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gartner
Star Rating
(86)4.0 out of 5
Market Segments
Mid-Market (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GartnerIDC
Star Rating
(24)4.5 out of 5
Market Segments
Mid-Market (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IDCSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gartner excels in its comprehensive reporting features, particularly the "Market Analysis" tool, which reviewers mention provides in-depth insights that are crucial for strategic decision-making.
- Reviewers say that IDC shines in its user-friendly interface, with many users on G2 highlighting the "Dashboard Customization" feature as a standout, making it easier to tailor the experience to individual needs.
- G2 users mention that Gartner's customer support is reliable, with a score of 8.2, but some users report that response times can be slower compared to IDC, which has a slightly lower support rating of 8.0 but is noted for quicker resolutions.
- Users say that both products have strong ease of use ratings, but IDC edges out with a score of 9.0, with reviewers mentioning that the onboarding process is more intuitive compared to Gartner's 8.6 rating.
- Reviewers mention that Gartner's "Product Direction" score of 8.1 reflects a strong commitment to innovation, while IDC's score of 7.7 indicates some users feel it could improve in this area.
- Users on G2 report that Gartner is particularly beneficial for mid-market companies, with 36.7% of reviews coming from this segment, while IDC is favored by small businesses, as indicated by 38.1% of its reviews, suggesting a difference in target audience focus.
Pricing
Entry-Level Pricing
Gartner
No pricing availableIDC
No pricing availableFree Trial
Gartner
No trial information availableIDC
No trial information availableRatings
Meets Requirements
8.6
61
9.1
13
Ease of Use
8.6
61
9.2
12
Ease of Setup
8.8
16
Not enough data
Ease of Admin
8.8
12
Not enough data
Quality of Support
8.2
57
8.2
13
Has the product been a good partner in doing business?
8.4
24
8.3
5
Product Direction (% positive)
8.2
66
7.9
11
Categories
Categories
Shared Categories
Gartner and IDC are categorized as Technology Research Services
Unique Categories
Gartner has no unique categories
IDC has no unique categories
Reviews
Reviewers' Company Size
Gartner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IDC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
13.1%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Education Management
4.8%
Other
40.5%
Computer Software
16.7%
Telecommunications
12.5%
Information Technology and Services
12.5%
Electrical/Electronic Manufacturing
12.5%
Consumer Electronics
8.3%
Other
37.5%
Alternatives
Discussions
What services Gartner provide?
1 Comment
SG
Consulting, tools and templates for better decision making.Read more
Gartner has no more discussions with answers
IDC has no discussions with answers
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