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Compare Forj and Gainsight Customer Communities 
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At a Glance
Market Segments
Small-Business (57.0% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forj
Star Rating
(81)4.6 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ForjGainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in providing valuable insights beyond just customer interactions, allowing users to engage with customers and gather their opinions on various topics. This feature enhances the overall user experience and fosters a sense of community.
- Users say that Forj stands out for its intuitive and user-friendly interface, making it easy for both members and staff to navigate. Reviewers appreciate the quick implementation process, noting that they were able to set it up in less than a week, which is a significant advantage for organizations looking for a fast solution.
- Reviewers mention that while Gainsight Customer Communities has a solid overall G2 Score, it has fewer recent reviews compared to Forj, which may indicate a less active user base. This could impact the availability of up-to-date feedback and community engagement.
- According to verified reviews, Forj receives high marks for its feature-rich offerings, including support for list-serves and membership management. Users appreciate the variety of features that enhance community engagement, making it a strong choice for small businesses.
- G2 reviewers highlight that Gainsight Customer Communities provides excellent support for customer success managers, with users noting the availability of resources to help them manage client relationships effectively. This support can be crucial for organizations that rely heavily on customer engagement.
- Users report that while Forj has a slightly higher star rating, Gainsight Customer Communities offers a more comprehensive approach to customer engagement, with features that allow for deeper insights into customer behavior and advocacy, which can be beneficial for mid-market companies.
Pricing
Entry-Level Pricing
Forj
No pricing availableGainsight Customer Communities
No pricing availableFree Trial
Forj
No trial information availableGainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.8
58
8.3
199
Ease of Use
9.0
59
8.7
202
Ease of Setup
8.8
45
8.2
157
Ease of Admin
9.0
48
8.6
143
Quality of Support
9.1
53
8.8
186
Has the product been a good partner in doing business?
9.5
41
8.9
143
Product Direction (% positive)
8.1
50
8.6
190
Features by Category
Agentic AI - Association Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
Feature Not Available
6.9
74
8.9
19
7.0
78
Not enough data
7.6
49
Not enough data
7.1
46
Not enough data
7.4
43
Not enough data
7.6
42
Community Improvement
Not enough data
7.9
49
Not enough data
6.9
47
Not enough data
6.9
42
Not enough data
6.8
44
Customer Analytics
8.1
15
7.6
84
8.8
23
8.0
103
7.0
18
7.3
102
7.6
12
7.2
80
Community Management
8.9
21
8.1
90
7.8
22
8.1
95
Not enough data
8.3
44
Community Analytics
Not enough data
7.7
44
Not enough data
7.5
44
Not enough data
7.6
44
Not enough data
8.3
45
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forj and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Forj is categorized as Association Management
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Forj
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
24.1%
Education Management
8.9%
Religious Institutions
6.3%
Information Technology and Services
6.3%
Venture Capital & Private Equity
5.1%
Other
49.4%
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Alternatives
Discussions
Is there any way that I can share any posts directly from Mobilize on my social media?
1 Comment
MS
Hi Mogesh! Today, Mobilize content is private so we can't share it directly to social media platforms. In the future we do plan on having public communities...Read more
What is the best way to host a virtual conference in Mobilize? How best to organize upcoming events in a group?
1 Comment
WG
Hi Carly,
I assume you have already seen the Mobilize Academy video on our site:...Read more
Why is it that when I use Mobilize, when I use it on my official site, it offers for free the option to email the entry to mobilze to every person on my address list, when I use it in my own private mobilize group, it writes it out in response to me paying for it?
1 Comment
WG
Hi Thomas,
I'm not sure I understand the question here. If you'd like support on the issue, please reach out to my team by emailing support@mobilize.io....Read more
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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